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Client Onboarding Associate Jobs in Rochester, NY

Workfit Medical

Medical Scheduler

Rochester, NY · On-site

$17.25 - $22/hr

... and client facilities. Qualifications * High school diploma or equivalent required; associate ... Familiarity with healthcare compliance, credentialing, and onboarding processes. * Strong problem ...

WorkFit Medical

Medical Scheduler

Rochester, NY · On-site

$17.25 - $22/hr

... and client facilities. Qualifications * High school diploma or equivalent required; associate ... Familiarity with healthcare compliance, credentialing, and onboarding processes. * Strong problem ...

HR Works, Inc.

Exploratory HR Consultant

Fairport, NY · On-site

$33 - $38/hr

As an HR Consultant with HR Works, you will serve as a trusted advisor to client organizations ... Guiding clients through new hire onboarding and employee transitions to support engagement and ...

Fisher Associates

Senior Survey Technician

Rochester, NY · Hybrid

$33 - $39.42/hr

Turn complex field data into accurate, client-ready survey deliverables while mentoring technicians ... Associate's degree in Surveying, Geomatics, Civil Engineering Technology, or related field ...

Paychex

Manager, Implementation

Rochester, NY · Hybrid

$85K - $134K/yr

... on-boarding experience. Provides training and/or communication on any issues that may arise to ... Associate's Degree - Preferred * 7 years of experience in Client service experience. * 2 years of ...

HR Works

Exploratory HR Consultant

Fairport, NY · On-site

$33 - $38/hr

As an HR Consultant with HR Works, you will serve as a trusted advisor to client organizations ... Guiding clients through new hire onboarding and employee transitions to support engagement and ...

Robert Half

Fraud Specialist

Rochester, NY · On-site

$21 - $22/hr

Responsibilities: • Examine high-risk client profiles and transaction activity flagged by fraud ... onboarding exceptions when clients do not pass authentication checks, using research tools to ...

Workfit Medical

Travel Nurse Recruiter

Rochester, NY · On-site

Client & Facility Coordination: * Collaborate with account managers and facility partners to ... High school or equivalent, Associates degree or higher preferred Required experience: * Recruiting ...

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All JobsClient Onboarding Associate JobsClient Onboarding Associate Jobs in Rochester, NY

Client Onboarding Associate information

See Rochester, NY salary details

$13

$25

$41

How much do client onboarding associate jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for client onboarding associate in Rochester, NY is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by Client Onboarding Associates during the onboarding process, and how are they typically addressed?

Client Onboarding Associates often encounter challenges such as managing tight deadlines, handling complex regulatory requirements, and coordinating between multiple internal teams and clients. To address these, Associates typically rely on strong organizational skills, clear communication, and thorough documentation. Many organizations provide structured workflows and regular training to ensure compliance and efficiency, and teamwork is encouraged to resolve issues quickly and maintain a smooth onboarding experience for clients.

What are the key skills and qualifications needed to thrive as a Client Onboarding Associate, and why are they important?

To thrive as a Client Onboarding Associate, you need strong organizational skills, attention to detail, and knowledge of client relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, onboarding software, and document management systems is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are valuable soft skills that set top performers apart. These skills ensure a smooth onboarding experience, build client trust, and contribute to long-term client satisfaction and retention.

What is the difference between Client Onboarding Associate vs Client Relations Specialist?

AspectClient Onboarding AssociateClient Relations Specialist
CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires similar degrees; certifications in customer service or relationship management are a plus
Work EnvironmentUsually works in financial services, banking, or consulting firms, focusing on new client setupWorks across industries, maintaining ongoing client relationships and satisfaction
Employer & Industry UsageCommon in finance, banking, and professional services for onboarding new clientsUsed broadly in finance, tech, and service industries for client retention

The main difference is that a Client Onboarding Associate focuses on the initial setup and integration of new clients, ensuring a smooth onboarding process. In contrast, a Client Relations Specialist manages ongoing relationships, aiming to retain clients and enhance satisfaction after onboarding.

What does a Client Onboarding Associate do?

A Client Onboarding Associate is responsible for guiding new clients through the initial setup and integration process with a company’s products or services. This role involves collecting and verifying client information, ensuring all necessary documentation is completed, and coordinating with internal teams to facilitate a smooth transition. Client Onboarding Associates also address client questions, resolve any issues that may arise during onboarding, and help ensure a positive first experience. Their work is essential in building strong client relationships and setting the foundation for long-term customer satisfaction.
What job categories do people searching Client Onboarding Associate jobs in Rochester, NY look for? The top searched job categories for Client Onboarding Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Onboarding Associate jobs? Cities near Rochester, NY with the most Client Onboarding Associate job openings:
Client Onboarding Associate jobs near you
Onboarding & Experience Specialist

Onboarding & Experience Specialist

Rochester Regional Health

Rochester, NY • On-site

$19.75 - $23/hr

Full-time

Posted 8 days ago

Rochester Regional Health rating

7.4

Company rating: 7.4 out of 10

Based on 212 frontline employees who took The Breakroom Quiz

253rd of 872 rated healthcare providers

Job description

SUMMARY
The Onboarding and Experience Specialist is responsible for executing all onboarding related activities for new team members and transfers for the system. The Onboarding and Experience Specialist is responsible for processing in-seat promotions, demotions, lateral moves and additional jobs for team members. The Onboarding and Experience Specialist is committed to ensuring a positive onboarding experience for team members. The Onboarding and Experience Specialist will also serve as a point of continued support for new team members through their first year of hire at Rochester Regional Health. The Onboarding and Experience Specialist will help acclimate new team members to the health system and provide an experience where team members feel welcomed and have a sense of belonging.
Key Responsibilities:
Onboarding
• Responsible for building relationship with new team members and existing employees throughout the pre-employment and transfer onboarding process.
• Responsible for mentoring the candidate through the onboarding process, communicating next steps and timelines to ensure validation of qualifications in a timely manner.
• Communicates candidate status to key stakeholders such as: hiring manager, recruiter, learning and development and any additional departments throughout the onboarding process.
• Manages all pre-employment background checks to include those required by company or regulatory authorities.
• Partners with affiliations to schedule pre-employment health appointments for new team members.
• Performs other duties as assigned.
Experience
• Responsible for supporting new team members through their first year of employment.
• Responsible for creating an environment of engaging and belonging for new team members.
• Responsible for communicating to leader identified issues related to new team members experience.
• Responsible for collecting and documenting new team member feedback and sharing with appropriate parties.
Desired Attributes:
• Associate's degree preferred.
• Excellent verbal and written communication skills
• Proven ability to build relationships
• Critical thinking skills with the ability to sense environments and people in need of support.
• Knowledge of personnel procedures and policies.
• Detailed oriented and client focused.
• Ability to prioritize workload, multitask and meet deadlines.
• Proficient with Microsoft Office Suite
Role Enabling Competencies:
• Organization Skills: Strong organizational skills with a proven ability to take initiative and complete assignments against deadlines.
• Communication: Communicates information and ideas clearly and articulately both in written and verbal form. Ability to adapt communication style and methods based on audience and purpose of communication.
• Time Management: Prioritizes workload and tasks appropriately and ensure most critical are addressed in a timely manner.
• Customer Service: Demonstrates strong customer service skills, with intentions to help and support needs of people and the business.
Minimum Qualifications:
• 2 years of relatable experience required.
THIS POSITION IS ONSITE
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$19.75 - $23.00
CITY:
Rochester
POSTAL CODE:
14617
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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