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Client Service Professional Jobs in Rochester, NY

Gallagher

Client Service Supervisor

Batavia, NY

How you'll make an impact In this role, you'll lead a team of Client Service professionals, mentoring them through continuous learning and development. You'll use your industry knowledge to improve ...

ESL All Companies

Client Service Specialist

Pittsford, NY

$38.46 - $43.17/hr

Client Service Specialist Opening at Alesco Advisors, an ESL Company. The office location for this ... Act as client liaison between client and custodians, establish professional working relationship ...

Gallagher

Client Service Associate

Batavia, NY

$13.75 - $19/hr

Overview At Gallagher, we're looking for a Client Service Associate to join our Commercial team. In ... An associate's degree, professional certification, or equivalent training. * Experience in managing ...

ELS

Client Service Specialist

Pittsford, NY · On-site

$38.46 - $43.17/hr

The Client Service Specialist's primary responsibilities include account administration and ... Act as client liaison between client and custodians, establish professional working relationship ...

ELS

Client Service Specialist

Pittsford, NY · On-site

$38.46 - $43.17/hr

The Client Service Specialist's primary responsibilities include account administration and ... Act as client liaison between client and custodians, establish professional working relationship ...

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Client Service Professional information

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How much do client service professional jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for client service professional in Rochester, NY is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by Client Service Professionals and how can they be managed effectively?

Client Service Professionals often encounter challenges such as managing high client expectations, handling multiple inquiries simultaneously, and resolving difficult situations in a timely manner. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these challenges. Many teams provide ongoing training and mentorship to help new hires develop these skills, and collaboration with colleagues is encouraged to share best practices and support each other in delivering excellent service.

What does a client service professional do?

A client service professional is responsible for assisting clients by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or in person, and require strong communication and problem-solving skills to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Client Service Professional, and why are they important?

To thrive as a Client Service Professional, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Empathy, patience, and the ability to remain composed under pressure are standout soft skills in this role. These skills ensure that client needs are addressed efficiently, fostering positive relationships and contributing to client satisfaction and retention.

Is CSR a good entry level position?

A Client Service Professional (CSR) role is often considered a good entry-level position because it requires strong communication and customer service skills, which are valuable in many industries. It typically involves basic computer skills and can provide experience in client interactions, problem-solving, and teamwork, making it suitable for those starting their careers.

How can I make 2000 a week working from home?

A Client Service Professional can potentially earn $2,000 a week by working full-time hours, providing high-quality customer support, and gaining experience or specialized skills. Increasing income may also involve taking on multiple clients, working overtime, or earning performance-based bonuses, depending on the employer or contract terms.

What job makes $10,000 a month without a degree?

A Client Service Professional typically does not earn $10,000 a month without significant experience, specialized skills, or a high-volume client base. High earnings in client services often come from roles in sales, account management, or consulting that require strong communication skills and industry knowledge, but reaching that income level usually involves years of experience or performance-based commissions.
What are the most commonly searched types of Client Service jobs in Rochester, NY? The most popular types of Client Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Service Professional jobs? Cities near Rochester, NY with the most Client Service Professional job openings:
Client Service Professional jobs near you
Client Service Supervisor

Client Service Supervisor

Gallagher

Batavia, NY

Full-time

Posted 23 days ago

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

175th of 261 rated insurance

Job description

Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
 

Overview

At Gallagher, we help businesses grow, communities thrive, and people prosper. As a global leader in insurance, risk management, and consulting services, we’re united by a commitment to excellence and a culture defined by The Gallagher Way.We’re looking for a Client Service Supervisor to lead our Small Business Commercial team that delivers high-quality, efficient service to clients. Reporting to the Client Service Director, you’ll play a key role in shaping the future of our branch by driving client satisfaction, retention, and operational success.


How you'll make an impact

In this role, you’ll lead a team of Client Service professionals, mentoring them through continuous learning and development. You’ll use your industry knowledge to improve client retention and satisfaction while ensuring our services deliver real value. By leveraging technology, you’ll enhance productivity and quality, and you’ll manage multiple priorities to keep projects on track. Your leadership will cultivate a culture of performance and continuous improvement, helping your team and our branch achieve its goals.

Here’s what you’ll do:

  • Supervise and mentor a team of Client Service professionals, providing guidance, feedback, and support to help them grow and succeed.
  • Assist with the daily duties of managing clients, assisting with inquries, and escalates issues to best support the team.
  • Oversee the renewal process, ensuring timely and high-quality delivery of tailored solutions to clients.
  • Collaborate with the  Client Service Supervisor team goals with branch strategy and operational success.
  • Identify opportunities to improve client retention and satisfaction by analyzing client needs and recommending additional services or coverage.
  • Conduct regular audits to ensure compliance with regulations and maintain high service standards.
  • Manage and maintain accurate client and policy data using Gallagher’s systems, ensuring all information is up-to-date and accessible.
  • Leverage Gallagher’s technology to streamline processes, enhance productivity, and deliver exceptional results.
  • Balance multiple priorities effectively, ensuring all tasks are completed on time and meet client and business expectations.

About You

Here’s what you’ll bring to the role:

  • Bachelor's degree with 5+ years client service and/or claims management experience
  • OR-
  • High School degree/GED with 10+ years client service and/or claims management experience.
  • 1+ years supervisory experience, with a proven ability to mentor and develop team members.
  • A Property and Casualty Insurance License.
  • The ability to explain complex issues in simple terms and communicate effectively with clients and team members.
  • Experience designing and implementing productivity and service improvements is a plus.
  • A collaborative mindset and a commitment to delivering results.
Qualifications:

Here’s what you’ll bring to the role:

  • Bachelor's degree with 5+ years client service and/or claims management experience
  • OR-
  • High School degree/GED with 10+ years client service and/or claims management experience.
  • 1+ years supervisory experience, with a proven ability to mentor and develop team members.
  • A Property and Casualty Insurance License.
  • The ability to explain complex issues in simple terms and communicate effectively with clients and team members.
  • Experience designing and implementing productivity and service improvements is a plus.
  • A collaborative mindset and a commitment to delivering results.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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