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Client Service Professional Jobs in Rochester, NY

Paylocity

Lead Client Services Ops

Pittsford, NY · On-site

CLIENT SERVICE EXPECTATIONS • Dependability/ Follow Up: Timely responsiveness & proactive ... Provide professional & appropriate internal/ external communication as well as progress updates to ...

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Client Service Professional information

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$16

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How much do client service professional jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for client service professional in Rochester, NY is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by Client Service Professionals and how can they be managed effectively?

Client Service Professionals often encounter challenges such as managing high client expectations, handling multiple inquiries simultaneously, and resolving difficult situations in a timely manner. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these challenges. Many teams provide ongoing training and mentorship to help new hires develop these skills, and collaboration with colleagues is encouraged to share best practices and support each other in delivering excellent service.

What does a client service professional do?

A client service professional is responsible for assisting clients by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or in person, and require strong communication and problem-solving skills to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Client Service Professional, and why are they important?

To thrive as a Client Service Professional, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Empathy, patience, and the ability to remain composed under pressure are standout soft skills in this role. These skills ensure that client needs are addressed efficiently, fostering positive relationships and contributing to client satisfaction and retention.

Is CSR a good entry level position?

A Client Service Professional (CSR) role is often considered a good entry-level position because it requires strong communication and customer service skills, which are valuable in many industries. It typically involves basic computer skills and can provide experience in client interactions, problem-solving, and teamwork, making it suitable for those starting their careers.

How can I make 2000 a week working from home?

A Client Service Professional can potentially earn $2,000 a week by working full-time hours, providing high-quality customer support, and gaining experience or specialized skills. Increasing income may also involve taking on multiple clients, working overtime, or earning performance-based bonuses, depending on the employer or contract terms.

What job makes $10,000 a month without a degree?

A Client Service Professional typically does not earn $10,000 a month without significant experience, specialized skills, or a high-volume client base. High earnings in client services often come from roles in sales, account management, or consulting that require strong communication skills and industry knowledge, but reaching that income level usually involves years of experience or performance-based commissions.
What are the most commonly searched types of Client Service jobs in Rochester, NY? The most popular types of Client Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Service Professional jobs? Cities near Rochester, NY with the most Client Service Professional job openings:
Client Service Professional jobs near you
Veterinary Client Service Representative

Veterinary Client Service Representative

Perinton Veterinary Hospital

Victor, NY

$16 - $18/hr

Other

Medical, Life, Retirement

Posted 21 days ago

Job description

Description

Veterinary Client Service Representative 

Perinton Veterinary Hospital

Rochester, NY

Full-Time 

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.  

Our Ideal Candidate:  

An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week, including some weekends and Holidays.  

Job Duties: 

  • Communicating via phone, email, and in person with clients and actively listening to their concerns. 
  • Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records. 
  • Processing client payments and invoices. 
  • Scheduling and confirming appointments with patients. 
  • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies. 
  • Other administrative duties as needed.

Job Requirements: 

  • High School Diploma or equivalent, AAS or higher preferred. 
  • At least 6 months of customer service experience. 
  • Veterinary hospital experience is preferred, however not required. 
  • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day. 
     

Benefits – our care in action 

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members: 

Competitive pay 

  • 401(k) with employer match  
  • Mental health resources, including easy access to therapy through Lyra Health  
  • Paid parental leave 
  • Purr-ental leave for when you adopt a pet  
  • Subsidized backup childcare and elder care  
  • Expert advice, support and network discounts for fertility and family planning  
  • FREE CE courses 
  • Pet perks and veterinary service discounts  
  • Student loan support tools and assistance  

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements. 

Who We Are 

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care. 

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way. 

We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values. 

  • Service – delivering exceptional service 
  • Empathy – leading with care 
  • Accountability – achieve meaningful outcomes 
  • Joy – be a source of light 
  • Exploration – learn to fuel growth 
  • Team – connect for success 

Read more about us here. 

Compensation negotiable based on credentials and experience with a starting rate ranging from $16-18/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

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