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Client Service Manager Jobs in Rochester, NY (NOW HIRING)

Morgan Stanley

Client Service Associate

Rochester, NY

$35K/yr

Client Service Associates provide exceptional service to our clients and support Financial Advisor ... Managing the calendar including coordinating meetings or events with logistics such as material ...

Morgan Stanley

Client Service Associate

Rochester, NY · On-site

$35K/yr

Client Service Associates provide exceptional service to our clients and support Financial Advisor ... Managing the calendar including coordinating meetings or events with logistics such as material ...

ELS

Client Service Specialist

Pittsford, NY · On-site

$38.46 - $43.17/hr

The Client Service Specialist's primary responsibilities include account administration and ... Minimum of 5 years relevant experience in the investment advisory/wealth management industry ...

ELS

Client Service Specialist

Pittsford, NY · On-site

$38.46 - $43.17/hr

The Client Service Specialist's primary responsibilities include account administration and ... Minimum of 5 years relevant experience in the investment advisory/wealth management industry ...

Gallagher

Client Service Associate

Batavia, NY

$13.75 - $19/hr

Overview At Gallagher, we're looking for a Client Service Associate to join our Commercial team. In ... Manage multiple priorities effectively, ensuring all tasks are completed on time. * Build strong ...

Paylocity

Lead Client Services Ops

Pittsford, NY · On-site

Supervises a team of approximately 6-10 Account Managers to ensure service levels are met or ... CLIENT SERVICE EXPECTATIONS • Dependability/ Follow Up: Timely responsiveness & proactive ...

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See Rochester, NY salary details

$24.2K

$57.3K

$99.7K

How much do client service manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for client service manager in Rochester, NY is $57,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and experienced legal professionals. These positions often require advanced skills, extensive experience, and sometimes professional certifications, and they may involve demanding schedules or high-pressure environments.

What are Client Service Managers?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

Is a client service manager a good career?

A client service manager is a professional responsible for maintaining client relationships, resolving issues, and ensuring customer satisfaction. It is a stable career with opportunities for advancement, often requiring strong communication, problem-solving skills, and industry knowledge. The role can be rewarding for those interested in customer interaction and management.

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the role of a client services manager?

A client services manager oversees the relationship between a company and its clients, ensuring customer satisfaction and retention. They coordinate communication, address client needs, resolve issues, and often work with sales and support teams to deliver solutions that meet client expectations.

How does a Client Service Manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

How much do client service managers make in the US?

Client Service Managers in the US typically earn an average salary between $50,000 and $85,000 per year, depending on experience, industry, and location. Salaries can increase with certifications, advanced skills, and managerial responsibilities.
What are the most commonly searched types of Client Service jobs in Rochester, NY? The most popular types of Client Service jobs in Rochester, NY are:
What job categories do people searching Client Service Manager jobs in Rochester, NY look for? The top searched job categories for Client Service Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Service Manager jobs? Cities near Rochester, NY with the most Client Service Manager job openings:
Client Service Manager jobs near you

Client Service Specialist

ESL All Companies

Pittsford, NY

$38.46 - $43.17/hr

Other

Posted 19 hours ago

Job description

Client Service Specialist

Opening at Alesco Advisors, an ESL Company. The office location for this position is at Tobey Village office Park in Pittsford NY.

Hours: 40

Schedule: Hours are Monday - Friday 8:00 a.m. - 5:00 p.m. Must be flexible to meet current and future business needs.

Comprehensive Benefits: Please visit www.alescoadvisors.com for additional information on Alesco Advisors, an ESL Company.

Pay: $38.46-$43.17 per hour

Purpose of Position: The Client Service Specialist's primary responsibilities include account administration and servicing the firm's individual and institutional clients, while providing direct support to Advisors in managing client relationships and onboarding new business.

The ideal candidate is highly productive, process-oriented, and attentive to details. The role will require multitasking and the candidate will demonstrate the ability to act upon deadlines. They will also be reliable, maintain a team-oriented attitude, and be able to communicate and work effectively with multiple stakeholders, including: clients, custodians, management, and other departments. The candidate will share a desire to provide outstanding service to clients.

Accountabilities:

  • Process client money movement requests (wire transfers, check requests, ACH transfers), confirm completion, and follow-up with client
  • Open new accounts by preparing and processing both custodial and firm required documentation which includes the collection of client information
  • Process client directives
  • Act as client liaison between client and custodians, establish professional working relationship for all parties – client, custodian and firm
  • Direct communication with prospects and clients (in person, Zoom, phone, email)
  • Communicate with internal departments regarding client updates/changes
  • Research and work to resolve client problems/issues as appropriate or assigned, recommend solutions and elevate as needed
  • Maintain client data base (salesforce)
  • Assist in the coordination/scheduling of client meetings
  • Provide phone coverage, greet clients, distribute mail, as needed
  • Perform projects and prioritize tasks

Qualifications:

  • Minimum of 5 years relevant experience in the investment advisory/wealth management industry, servicing both high net worth individuals and institutional clients
  • Excellent written, verbal and listening skills
  • Motivated and self-starter
  • A collaborative team player, able to work with and through others
  • Client focused
  • Strong IT skills
  • Experience with Fidelity and Schwab platforms, a plus
  • Proficiency in Microsoft Office suite (Excel, Word, Outlook) and DocuSign

Key Competencies:

  • Highly motivated with the ability to multi-task and work in a deadline driven environment
  • Exceptional attention to detail and accuracy
  • Effective time management, prioritization of tasks, and overall organization a must
  • Strong written and verbal skills, including the ability to prepare materials clearly and effectively for senior level audiences
  • Strategic thinker that possesses excellent analytical, critical thinking, and problem-solving skills

We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

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