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Client Service Manager Jobs in Rochester, NY (NOW HIRING)

Paychex

Client Service Representative

Henrietta, NY · On-site

$20 - $22/hr

Paychex Job Opportunity Paychex is reimagining how businesses manage their workforce by bringing ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Banfield

Part-Time Client Service Coordinator

Webster, NY · On-site

$16.50 - $21.50/hr

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC ... Manage the finances by maintaining accurate balances and utilizing proper opening and closing ...

New

Banfield

Full Time Client Service Coordinator

Webster, NY · On-site

$16.50 - $21.50/hr

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of ... Manage the finances by maintaining accurate balances and utilizing proper opening and closing ...

New

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Showing results 21-40

All JobsClient Service JobsClient Service Manager JobsClient Service Manager Jobs in Rochester, NY

Client Service Manager information

See Rochester, NY salary details

$23.7K

$56.1K

$97.7K

How much do client service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client service manager in Rochester, NY is $56,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,700.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Rochester, NY? The most popular types of Client Service jobs in Rochester, NY are:
What are popular job titles related to Client Service Manager jobs in Rochester, NY? For Client Service Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Rochester, NY look for? The top searched job categories for Client Service Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Service Manager jobs? Cities near Rochester, NY with the most Client Service Manager job openings:
Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $56,129 per year, or $27 per hour.

Client Service Representative

Paychex

Henrietta, NY • On-site

$20 - $22/hr

Other

Medical, Retirement, PTO

Re-posted 10 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 175 frontline employees who took The Breakroom Quiz

219th of 481 rated business services

Job description

Paychex Job Opportunity

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Responsibilities
  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Develops and maintains a basic working knowledge of one or more Paychex products
  • Performs data input, maintaining strong prioritization and organization
  • Documents all client interactions
Qualifications
  • Bachelor's Degree - Preferred
Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $20.00 - $22.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.
What's in it for you?
  • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
  • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
  • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
  • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
  • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

What Paychex employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Paychex logo

About Paychex

Sourced by ZipRecruiter

Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

Industry

Human resources consulting services

Company size

10,000+ Employees

Headquarters location

Rochester, NY, US

Year founded

1971

Social media

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