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Client Relationship Manager Jobs in Rochester, NY

Keybank

Key Private Bank Relationship Manager

Rochester, NY · On-site

$96K - $181K/yr

The Relationship Manager is at the center of this client promise, acting as the primary client advisor, developing and implementing strategies based on the client's financial goals, and coordinating ...

KeyBank

Key Private Bank Relationship Manager

Rochester, NY · On-site

$96K - $181K/yr

The Relationship Manager is at the center of this client promise, acting as the primary client advisor, developing and implementing strategies based on the client's financial goals, and coordinating ...

StateJobsNY

Broker Relations Manager

Rochester, NY · On-site

$106K - $131K/yr

Manage a team of Broker Relationship Specialists focused on driving revenue through independent agencies, brokerages, and aggregators. Your primary mission is to align carrier underwriting appetites ...

New York State

Broker Relations Manager

Rochester, NY

$106K - $131K/yr

Manage a team of Broker Relationship Specialists focused on driving revenue through independent agencies, brokerages, and aggregators. Your primary mission is to align carrier underwriting appetites ...

StateJobsNY

Broker Relations Representative

Rochester, NY · On-site

$66K - $85K/yr

Responsibilities include, but are not limited to: • Portfolio Management: Make outbound calls and/or meetings with independent insurance brokers within the assigned portfolio. • Relationship ...

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Client Relationship Manager information

See Rochester, NY salary details

$28.6K

$56.6K

$96.7K

How much do client relationship manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client relationship manager in Rochester, NY is $56,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $64,200.00 per year, depending on experience, location, and employer.

What is the difference between Client Relationship Manager vs Account Executive?

AspectClient Relationship ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and closing sales
Work EnvironmentOngoing client support, account managementSales meetings, prospecting, negotiations
Required SkillsCommunication, relationship-building, customer serviceSales techniques, negotiation, product knowledge
Industry UsageCustomer service, consulting, financeSales, marketing, advertising

While both roles involve client interaction, the Client Relationship Manager focuses on nurturing existing accounts, whereas the Account Executive primarily aims to acquire new clients and drive sales. Understanding these differences helps organizations assign the right responsibilities and candidates for each position.

How does a Client Relationship Manager typically collaborate with sales and account management teams?

As a Client Relationship Manager, you frequently act as a bridge between clients and internal teams such as sales and account management. You'll participate in regular strategy sessions, share client feedback, and help develop tailored solutions that address client needs while supporting business goals. Effective collaboration often involves joint meetings, coordinating on proposals or renewals, and ensuring seamless communication to deliver a consistent and positive client experience. This cross-functional teamwork is essential for both client satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a Client Relationship Manager, and why are they important?

To thrive as a Client Relationship Manager, you need a solid background in account management, customer service, and business communication, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Outstanding interpersonal skills, problem-solving abilities, and emotional intelligence set top performers apart in this role. These skills are crucial for building strong client partnerships, ensuring customer satisfaction, and driving business growth.

What does a Client Relationship Manager do?

A Client Relationship Manager is responsible for maintaining and strengthening relationships with clients to ensure satisfaction and loyalty. They communicate regularly with clients, address concerns, and identify opportunities for account growth, often using CRM software. The role requires strong communication skills, problem-solving abilities, and a good understanding of the company's products or services.

Is an RM role stressful?

A Client Relationship Manager role can be stressful due to managing client expectations, meeting sales or service targets, and handling complex issues. The workload and client demands often require strong communication, organization, and problem-solving skills, which can contribute to job pressure.

What Is a Client Relationship Manager?

A client relationship manager oversees the relations between a company and its clients. As a client relationship manager, your job duties involve establishing new relationships, maintaining current relationships, and developing strategies to enhance all communications. You often manage client services and help resolve all client complaints. You mostly communicate with clients by phone or email but are sometimes required to meet with them in person. Companies in almost all industries hire client relationship managers. It’s important to have some work experience in the organization’s specific industry.

How much is the salary of a relationship manager?

The salary of a Client Relationship Manager typically ranges from $50,000 to $100,000 annually, depending on experience, industry, and location. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What is the role of a Client Relationship Manager?

A Client Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction and loyalty. They address client needs, resolve issues, and identify opportunities for account growth, often using CRM software and communication skills. The role requires understanding client businesses and coordinating with internal teams to deliver tailored solutions.
More about Client Relationship Manager jobs
What are popular job titles related to Client Relationship Manager jobs in Rochester, NY? For Client Relationship Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Client Relationship Manager jobs in Rochester, NY look for? The top searched job categories for Client Relationship Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Relationship Manager jobs? Cities near Rochester, NY with the most Client Relationship Manager job openings:
Client Relationship Manager jobs near you
Infographic showing various Client Relationship Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $56,633 per year, or $27.2 per hour.
US E-ES Client Relationship Executive (CRE), Health Care NE

US E-ES Client Relationship Executive (CRE), Health Care NE

Deloitte

Rochester, NY • On-site

Other

Re-posted 19 days ago

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

60th of 148 rated financial services

Job description

Sales Vice Presidents in Strategic Relationship Management drive growth by leading complex relationship and sales efforts across priority accounts, sectors, and solution areas. This role focuses on building executive-level client relationships, identifying and advancing opportunities, and working across cross-functional teams to bring Deloitte's capabilities to market. The ideal candidate brings a demonstrated record of sales leadership, pipeline management, and strategic account development in a professional services environment.

Work you'll do

As a Sales Vice President, Strategic Relationship Management on the Strategic Relationship Management team, you will be responsible for...

- Leading relationship and sales efforts for strategic accounts, including opportunity identification, qualification, and advancement

- Developing and executing account growth strategies aligned to client priorities and Deloitte business objectives

- Building and maintaining relationships with client executives, internal stakeholders, and cross-functional pursuit teams

- Driving pipeline management, sales forecasting, and pursuit activity tracking across assigned accounts

- Partnering with practitioners, sector leaders, and business development professionals to shape solutions and bring offerings to market

- Supporting account planning, market insights, and go-to-market activities that strengthen client relationships and revenue growth

A successful candidate would possess these skills:

- Ability to work independently and collaborate as part of a team

- Effective written and verbal communication skills

- Meticulous attention to detail and quality of work product

- Ability to build and sustain professional relationships

- Ability to lead projects or workstreams

- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

- Strong interpersonal skills and professional demeanor

- Ability to meet deadlines

- Ability to mentor and provide clear guidance to others

The team

The Strategic Relationship Management team focuses on strengthening Deloitte's relationships with priority clients and helping drive sustainable business growth. The team works across sectors, offerings, and leadership groups to identify opportunities, coordinate sales activity, and support strategic account development. Team members collaborate closely with business leaders and client teams to bring the breadth of Deloitte's capabilities to market.

Qualifications

Required:

- Bachelor's degree

- 10+ years of experience in sales, account management, business development, or strategic relationship management

- 5+ years of experience leading complex sales pursuits or account growth programs in a professional services, consulting, or business-to-business environment

- Experience managing client relationships with senior executives

- Experience with pipeline management, sales forecasting, and account planning

- Ability to travel 20-60%, on average, based on the work you do and the clients and industries/sectors you serve.

- Limited immigration sponsorship may be available.

Preferred:

- Master's degree

- Experience supporting strategic or global accounts

- Experience working across matrixed organizations

- Experience with customer relationship management systems and sales reporting tools

- Experience developing go-to-market or account growth strategies

- Experience in consulting, technology, or other professional services organizations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 151,400 to 311,000.

Qualifications:

Sales Vice Presidents in Strategic Relationship Management drive growth by leading complex relationship and sales efforts across priority accounts, sectors, and solution areas. This role focuses on building executive-level client relationships, identifying and advancing opportunities, and working across cross-functional teams to bring Deloitte's capabilities to market. The ideal candidate brings a demonstrated record of sales leadership, pipeline management, and strategic account development in a professional services environment.

Work you'll do

As a Sales Vice President, Strategic Relationship Management on the Strategic Relationship Management team, you will be responsible for...

- Leading relationship and sales efforts for strategic accounts, including opportunity identification, qualification, and advancement

- Developing and executing account growth strategies aligned to client priorities and Deloitte business objectives

- Building and maintaining relationships with client executives, internal stakeholders, and cross-functional pursuit teams

- Driving pipeline management, sales forecasting, and pursuit activity tracking across assigned accounts

- Partnering with practitioners, sector leaders, and business development professionals to shape solutions and bring offerings to market

- Supporting account planning, market insights, and go-to-market activities that strengthen client relationships and revenue growth

A successful candidate would possess these skills:

- Ability to work independently and collaborate as part of a team

- Effective written and verbal communication skills

- Meticulous attention to detail and quality of work product

- Ability to build and sustain professional relationships

- Ability to lead projects or workstreams

- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

- Strong interpersonal skills and professional demeanor

- Ability to meet deadlines

- Ability to mentor and provide clear guidance to others

The team

The Strategic Relationship Management team focuses on strengthening Deloitte's relationships with priority clients and helping drive sustainable business growth. The team works across sectors, offerings, and leadership groups to identify opportunities, coordinate sales activity, and support strategic account development. Team members collaborate closely with business leaders and client teams to bring the breadth of Deloitte's capabilities to market.

Qualifications

Required:

- Bachelor's degree

- 10+ years of experience in sales, account management, business development, or strategic relationship management

- 5+ years of experience leading complex sales pursuits or account growth programs in a professional services, consulting, or business-to-business environment

- Experience managing client relationships with senior executives

- Experience with pipeline management, sales forecasting, and account planning

- Ability to travel 20-60%, on average, based on the work you do and the clients and industries/sectors you serve.

- Limited immigration sponsorship may be available.

Preferred:

- Master's degree

- Experience supporting strategic or global accounts

- Experience working across matrixed organizations

- Experience with customer relationship management systems and sales reporting tools

- Experience developing go-to-market or account growth strategies

- Experience in consulting, technology, or other professional services organizations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 151,400 to 311,000.

Education:Bachelor's DegreeEmployment Type:

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