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Client Relationship Manager Jobs in Rochester, NY

Paychex

Relationship Manager

Rochester, NY

$59K - $93K/yr

Builds strong client relationships. Must be adaptable, strong time management and prioritization ... skills to provide customized quality service in an effort to retain and grow clients' utilization ...

Paychex

Relationship Manager

Rochester, NY · On-site

$59K - $93K/yr

Builds strong client relationships. Must be adaptable, strong time management and prioritization ... skills to provide customized quality service in an effort to retain and grow clients' utilization ...

Paychex

Relationship Manager

Rochester, NY

$59K - $93K/yr

Builds strong client relationships. Must be adaptable, strong time management and prioritization ... skills to provide customized quality service in an effort to retain and grow clients' utilization ...

Paychex

Relationship Manager

Rochester, NY

$59K - $93K/yr

Builds strong client relationships. Must be adaptable, strong time management and prioritization ... skills to provide customized quality service in an effort to retain and grow clients' utilization ...

Paychex

Relationship Manager

Rochester, NY

$59K - $93K/yr

Builds strong client relationships. Must be adaptable, strong time management and prioritization ... skills to provide customized quality service in an effort to retain and grow clients' utilization ...

Paychex

Supplier Relationship Manager

Rochester, NY · On-site

$95K/yr

Overview The Supplier Relationship Manager is responsible for establishing and managing relationships with qualified suppliers and monitoring supplier performance. Partners with internal cross ...

Paychex

Supplier Relationship Manager

Rochester, NY

$95K/yr

Overview The Supplier Relationship Manager is responsible for establishing and managing relationships with qualified suppliers and monitoring supplier performance. Partners with internal cross ...

CAPTRUST

Wealth Client Management Consultant

Rochester, NY · On-site

$70K - $85K/yr

Wealth Client Management Consultant CAPTRUST is seeking a Wealth Client Management Consultant who ... Builds relationships with Financial Advisors, internal and external business partners, and clients ...

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All JobsClient Relationship JobsClient Relationship Manager JobsClient Relationship Manager Jobs in Rochester, NY

Client Relationship Manager information

See Rochester, NY salary details

$28.6K

$56.6K

$96.7K

How much do client relationship manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for client relationship manager in Rochester, NY is $56,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $64,200.00 per year, depending on experience, location, and employer.

What is a client relationship manager?

A client relationship manager oversees the relations between a company and its clients. As a client relationship manager, your job duties involve establishing new relationships, maintaining current relationships, and developing strategies to enhance all communications. You often manage client services and help resolve all client complaints. You mostly communicate with clients by phone or email but are sometimes required to meet with them in person. Companies in almost all industries hire client relationship managers. It’s important to have some work experience in the organization’s specific industry.

What are the key skills and qualifications needed to thrive as a client relationship manager, and why are they important?

To thrive as a Client Relationship Manager, you need a solid background in account management, customer service, and business communication, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Outstanding interpersonal skills, problem-solving abilities, and emotional intelligence set top performers apart in this role. These skills are crucial for building strong client partnerships, ensuring customer satisfaction, and driving business growth.

How does a client relationship manager typically collaborate with sales and account management teams?

As a Client Relationship Manager, you frequently act as a bridge between clients and internal teams such as sales and account management. You'll participate in regular strategy sessions, share client feedback, and help develop tailored solutions that address client needs while supporting business goals. Effective collaboration often involves joint meetings, coordinating on proposals or renewals, and ensuring seamless communication to deliver a consistent and positive client experience. This cross-functional teamwork is essential for both client satisfaction and long-term retention.

What is the difference between Client Relationship Manager vs Account Executive?

AspectClient Relationship ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and closing sales
Work EnvironmentOngoing client support, account managementSales meetings, prospecting, negotiations
Required SkillsCommunication, relationship-building, customer serviceSales techniques, negotiation, product knowledge
Industry UsageCustomer service, consulting, financeSales, marketing, advertising

While both roles involve client interaction, the Client Relationship Manager focuses on nurturing existing accounts, whereas the Account Executive primarily aims to acquire new clients and drive sales. Understanding these differences helps organizations assign the right responsibilities and candidates for each position.

How much do client relationship managers make in the US?

In the US, client relationship managers typically earn an average salary between $60,000 and $100,000 annually, depending on experience, industry, and location. Senior or specialized roles can pay higher, often exceeding $120,000 with bonuses and benefits included.

How much does a client relationship manager make?

The average salary for a client relationship manager typically ranges from $50,000 to $85,000 per year, depending on experience, industry, and location. Senior or specialized roles can earn higher salaries, and many positions include bonuses or commissions based on performance.

Is a client relationship manager a good job?

A client relationship manager is a role focused on maintaining and strengthening client connections, often requiring strong communication and interpersonal skills. It can be a rewarding career with opportunities for advancement, especially in industries like finance, technology, and consulting. Job satisfaction depends on individual preferences, work environment, and the ability to meet client needs effectively.
More about Client Relationship Manager jobs

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For Client Relationship Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Client Relationship Manager jobs in Rochester, NY look for?

The top searched job categories for Client Relationship Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Relationship Manager jobs?

Cities near Rochester, NY with the most Client Relationship Manager job openings:

Client Relationship Manager jobs near you
Infographic showing various Client Relationship Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $56,633 per year, or $27.2 per hour.

Employee Benefits Client Relationship Manager

LAWLEY AGENCY, LLC

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

These are the fundamental components of the job: 

  • Manage the overall client relationship process for complex accounts
  • Coordinate communication with client in all aspects, working closely with Partners, Benefit consultants, Group and Medical Marketing Account Managers, Underwriting, Health Management Strategists and Claims Analyst
  • Develop, coordinate and assure follow through of client strategic initiative documents
  • Provide leadership and technical guidance needed to support superior customer service
  • Act as a resource for all aspects of Lawley’s Employee Benefits division
  • Maintain complete and accurate documentation of all tasks in computer system
  • Reach and maintain client relationship goal of 95% or greater

Other functions of the job:

  • Expand and grow in your role when supporting miscellaneous duties as requested

Skills / traits that we value for this role:

  • Insurance experience in project management or similar role for 6 years or more
  • Life Accident and Health License; insurance designations preferred
  • Bachelors’ degree in communications or related field
  • Demonstrated leadership skills
  • Relevant knowledge of benefit products, documents and usages
  • Computers skills are a must; including proficiency in Excel
  • Ability to work well independently and on a team
  • A passion to make customers and coworkers feel important and valued
  • Incredible attention to detail and organizational skills
  • Open to continuing education, college degree preferred
  • Positive attitude, even in a fast paced environment
  • Capability to work quickly and efficiently
  • Methodical, yet swift decision making skills
  • Precise verbal and written communication skills, even under time constraints

 A bit about Lawley! 

  • We are not a call center environment
  • We achieve success by building genuine relationships together, with our teams and clients 
  • We are a family owned insurance broker (70+ years!)
  • We are deeply committed to the communities we serve and love to get involved
  • We work hard and play hard!!! 

Why Lawley? 

  • Competitive salary and referral bonuses!
  • Expansive Benefits (Medical, Dental, Vision—and SO many more) 
  • 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!
  • Company 401K contribution received starting Day 1 (for participants 21+ years old) 
  • Educational support, career development, and growth opportunities
  • Job Security (we’ve never had a lay-off, even during the pandemic)
  • Flexibility, including hybrid schedules! Business hours 8am-4:30pm
  • Comfortable, family-oriented culture, with an emphasis on work life balance
  • Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
  • Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $71,706.08 to $119,510.13.

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