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Client Relationship Jobs in Rochester, NY (NOW HIRING)

Paychex

Relationship Manager

Rochester, NY

$59K - $93K/yr

Responsible for client retention and building relationships through presentations and ... communications with key client personnel. Acquires a thorough understanding of clients' businesses ...

Paychex

Relationship Manager

Rochester, NY · On-site

$59K - $93K/yr

Responsible for client retention and building relationships through presentations and ... communications with key client personnel. Acquires a thorough understanding of clients' businesses ...

Paychex

Relationship Manager

Rochester, NY · On-site

$59K - $93K/yr

Responsible for client retention and building relationships through presentations and ... communications with key client personnel. Acquires a thorough understanding of clients' businesses ...

Paychex

Relationship Manager

Rochester, NY · On-site

$59K - $93K/yr

Responsible for client retention and building relationships through presentations and ... communications with key client personnel. Acquires a thorough understanding of clients' businesses ...

Paychex

Relationship Manager

Rochester, NY · On-site

$59K - $93K/yr

Responsible for client retention and building relationships through presentations and ... communications with key client personnel. Acquires a thorough understanding of clients' businesses ...

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Showing results 1-20

All JobsClient Relationship JobsClient Relationship Jobs in Rochester, NY

Client Relationship information

See Rochester, NY salary details

$28.6K

$56.6K

$96.7K

How much do client relationship jobs pay per year?

As of Aug 27, 2026, the average yearly pay for client relationship in Rochester, NY is $56,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $64,200.00 per year, depending on experience, location, and employer.

What is a client relationship?

A Client Relationship job involves managing and nurturing relationships between a company and its clients to ensure satisfaction, retention, and growth. Professionals in this role act as the primary point of contact, addressing client needs, resolving issues, and identifying opportunities for additional services or products. Strong communication, problem-solving, and interpersonal skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in the client relationship position, and why are they important?

To thrive in a Client Relationship role, strong communication, negotiation, and problem-solving abilities are essential, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) software, data analysis tools, and account management systems is typically important in this position. Standout candidates demonstrate interpersonal skills, emotional intelligence, and the ability to build trust and rapport with clients. These skills and qualities enable professionals to effectively manage client needs, foster long-term partnerships, and drive business growth.

What are some common challenges faced in a client relationship role, and how can I prepare for them?

Common challenges in a Client Relationship role include managing multiple clients with varying needs, addressing unexpected issues promptly, and maintaining strong relationships under pressure. You'll often need to balance client expectations with company capabilities while ensuring clear, proactive communication. Preparing for these challenges involves developing strong organizational skills, staying adaptable, and investing time in learning about your clients' businesses. Regular collaboration with internal teams, such as sales, support, and product management, is also key to delivering effective solutions. Embracing a proactive, client-focused mindset will help you overcome obstacles and succeed in this dynamic environment.

Is client relationship a stressful job?

Client relationship roles can be stressful due to the need to manage client expectations, resolve issues promptly, and maintain strong communication. The level of stress varies depending on workload, client demands, and the work environment, but strong interpersonal and organizational skills can help manage pressure effectively.

What are the most commonly searched types of Client Relationship jobs in Rochester, NY?

The most popular types of Client Relationship jobs in Rochester, NY are:

What are popular job titles related to Client Relationship jobs in Rochester, NY?

For Client Relationship jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Client Relationship jobs in Rochester, NY look for?

The top searched job categories for Client Relationship jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Relationship jobs?

Cities near Rochester, NY with the most Client Relationship job openings:

Client Relationship jobs near you
Infographic showing various Client Relationship job openings in Rochester, NY as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $56,633 per year, or $27.2 per hour.

Employee Benefits Client Relationship Manager

LAWLEY AGENCY, LLC

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

These are the fundamental components of the job: 

  • Manage the overall client relationship process for complex accounts
  • Coordinate communication with client in all aspects, working closely with Partners, Benefit consultants, Group and Medical Marketing Account Managers, Underwriting, Health Management Strategists and Claims Analyst
  • Develop, coordinate and assure follow through of client strategic initiative documents
  • Provide leadership and technical guidance needed to support superior customer service
  • Act as a resource for all aspects of Lawley’s Employee Benefits division
  • Maintain complete and accurate documentation of all tasks in computer system
  • Reach and maintain client relationship goal of 95% or greater

Other functions of the job:

  • Expand and grow in your role when supporting miscellaneous duties as requested

Skills / traits that we value for this role:

  • Insurance experience in project management or similar role for 6 years or more
  • Life Accident and Health License; insurance designations preferred
  • Bachelors’ degree in communications or related field
  • Demonstrated leadership skills
  • Relevant knowledge of benefit products, documents and usages
  • Computers skills are a must; including proficiency in Excel
  • Ability to work well independently and on a team
  • A passion to make customers and coworkers feel important and valued
  • Incredible attention to detail and organizational skills
  • Open to continuing education, college degree preferred
  • Positive attitude, even in a fast paced environment
  • Capability to work quickly and efficiently
  • Methodical, yet swift decision making skills
  • Precise verbal and written communication skills, even under time constraints

 A bit about Lawley! 

  • We are not a call center environment
  • We achieve success by building genuine relationships together, with our teams and clients 
  • We are a family owned insurance broker (70+ years!)
  • We are deeply committed to the communities we serve and love to get involved
  • We work hard and play hard!!! 

Why Lawley? 

  • Competitive salary and referral bonuses!
  • Expansive Benefits (Medical, Dental, Vision—and SO many more) 
  • 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!
  • Company 401K contribution received starting Day 1 (for participants 21+ years old) 
  • Educational support, career development, and growth opportunities
  • Job Security (we’ve never had a lay-off, even during the pandemic)
  • Flexibility, including hybrid schedules! Business hours 8am-4:30pm
  • Comfortable, family-oriented culture, with an emphasis on work life balance
  • Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
  • Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $71,706.08 to $119,510.13.

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