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Client Relationship Analyst Salary Jobs in Rochester, NY

CAPTRUST

Wealth Client Management Consultant

Rochester, NY · On-site

$70K - $85K/yr

Builds relationships with Financial Advisors, internal and external business partners, and clients ... Analytical thinker and problem solver * Energized by change and ability to think "outside the box ...

CAPTRUST

Wealth Client Management Consultant

Rochester, NY · On-site

$70K - $85K/yr

Builds relationships with Financial Advisors, internal and external business partners, and clients ... Analytical thinker and problem solver * Energized by change and ability to think "outside the box ...

Stem Xpert

Oracle CRM Business Analyst

Rochester, NY

$59.25 - $81.75/hr

Arranges for client interviews and possible offer of employment. Negotiates salaries with ... M Business Analyst Location: Rochester, NY Duration: 12 months Visa: GC/USC/H1 NO OPT EAD ...

Butler/Till, Inc.

Client Solutions Manager

Rochester, NY · On-site

$92K - $145K/yr

... analysis, and relationship management. The Client Solutions Manager acts as a trusted advisor to ... The compensation range for this position is $92,000-$145,000 and represents the annual salary range ...

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Client Relationship Analyst Salary information

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How much do client relationship analyst salary jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for client relationship analyst salary in Rochester, NY is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $28.46 per hour, depending on experience, location, and employer.

What is the average salary for a client relationship analyst?

The average salary for a Client Relationship Analyst in the United States typically ranges from $55,000 to $80,000 per year, depending on experience, location, and the specific industry. Entry-level analysts may start at the lower end of the range, while those with several years of experience or additional qualifications can earn higher salaries. Compensation may also include bonuses or incentives based on performance and client satisfaction.

What are the key skills and qualifications needed to thrive as a client relationship analyst, and why are they important?

To thrive as a Client Relationship Analyst, you need strong analytical abilities, attention to detail, and a solid foundation in finance or business, often supported by a relevant degree. Familiarity with CRM software, data analysis tools like Excel or Salesforce, and sometimes certifications in client management or financial analysis are typically required. Outstanding communication, problem-solving, and interpersonal skills help build trust and manage client expectations effectively. These skills ensure that client needs are accurately understood, leading to improved satisfaction and long-term business success.

What are some common challenges a client relationship analyst faces when balancing client expectations with company policies?

Client Relationship Analysts often navigate the delicate balance between fulfilling client requests and adhering to company protocols. A common challenge is managing client expectations when their needs don’t align perfectly with internal processes or product capabilities. Effective communication, negotiation skills, and a deep understanding of both the client's business and the company's offerings are essential. Building trust while maintaining transparency ensures long-term satisfaction and helps prevent misunderstandings.

What is the difference between Client Relationship Analyst Salary vs Customer Service Representative Salary?

AspectClient Relationship Analyst SalaryCustomer Service Representative Salary
Average Annual Salary$55,000 - $75,000$30,000 - $45,000
Required CredentialsBachelor's degree in business, finance, or related field; strong communication skillsHigh school diploma or equivalent; excellent communication skills
Work EnvironmentOffice settings, client-facing roles, financial or corporate sectorsCall centers, retail, service industries, customer support centers
Industry UsageFinancial services, consulting, corporate sectorsRetail, telecommunications, hospitality, service industries

The comparison shows that Client Relationship Analysts typically earn higher salaries than Customer Service Representatives due to more specialized skills, credentials, and a focus on managing client accounts in professional environments. Customer Service Representatives generally have lower salaries, working mainly in retail or call centers with less emphasis on advanced credentials.

What does a client relationship analyst do?

A client relationship analyst manages and maintains relationships with clients to ensure satisfaction and retention. They analyze client data, address concerns, and collaborate with sales and support teams to improve service quality. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Client Relationship Analyst Salary jobs in Rochester, NY?

For Client Relationship Analyst Salary jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Client Relationship Analyst Salary jobs in Rochester, NY look for?

The top searched job categories for Client Relationship Analyst Salary jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Relationship Analyst Salary jobs?

Cities near Rochester, NY with the most Client Relationship Analyst Salary job openings:

Client Relationship Analyst Salary jobs near you
Infographic showing various Client Relationship Analyst Salary job openings in Rochester, NY as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $52,539 per year, or $25.3 per hour.

Employee Benefits Client Relationship Manager

Rochester, NY • On-site

LAWLEY AGENCY, LLC
See more jobs at LAWLEY AGENCY, LLCexternal

$71K - $119K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

These are the fundamental components of the job:

  • Manage the overall client relationship process for complex accounts
  • Coordinate communication with client in all aspects, working closely with Partners, Benefit consultants, Group and Medical Marketing Account Managers, Underwriting, Health Management Strategists and Claims Analyst
  • Develop, coordinate and assure follow through of client strategic initiative documents
  • Provide leadership and technical guidance needed to support superior customer service
  • Act as a resource for all aspects of Lawley’s Employee Benefits division
  • Maintain complete and accurate documentation of all tasks in computer system
  • Reach and maintain client relationship goal of 95% or greater

Other functions of the job:

  • Expand and grow in your role when supporting miscellaneous duties as requested

Skills / traits that we value for this role:

  • Insurance experience in project management or similar role for 6 years or more
  • Life Accident and Health License; insurance designations preferred
  • Bachelors’ degree in communications or related field
  • Demonstrated leadership skills
  • Relevant knowledge of benefit products, documents and usages
  • Computers skills are a must; including proficiency in Excel
  • Ability to work well independently and on a team
  • A passion to make customers and coworkers feel important and valued
  • Incredible attention to detail and organizational skills
  • Open to continuing education, college degree preferred
  • Positive attitude, even in a fast paced environment
  • Capability to work quickly and efficiently
  • Methodical, yet swift decision making skills
  • Precise verbal and written communication skills, even under time constraints

A bit about Lawley!

  • We are not a call center environment
  • We achieve success by building genuine relationships together, with our teams and clients
  • We are a family owned insurance broker (70+ years!)
  • We are deeply committed to the communities we serve and love to get involved
  • We work hard and play hard!!!

Why Lawley?

  • Competitive salary and referral bonuses!
  • Expansive Benefits (Medical, Dental, Vision—and SO many more)
  • 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!
  • Company 401K contribution received starting Day 1 (for participants 21+ years old)
  • Educational support, career development, and growth opportunities
  • Job Security (we’ve never had a lay-off, even during the pandemic)
  • Flexibility, including hybrid schedules! Business hours 8am-4:30pm
  • Comfortable, family-oriented culture, with an emphasis on work life balance
  • Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
  • Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $71,706.08 to $119,510.13.