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Director Client Engagement Jobs in Rochester, NY

Cotality

Sr. Director Client Delivery

Rochester, NY

$209K/yr

The Senior Director leads a team of senior delivery professionals and collaborates cross ... Client Engagement & Advocacy * Cultivate trusted advisor relationships with key clients, ensuring a ...

TRILLIUM HEALTH INC

Care Manager - Clinic

Rochester, NY · On-site

$24 - $31.76/hr

The Case Manager is embedded within an assigned service area to facilitate direct access to ... Lead or participate in targeted outreach initiatives. 4. Patient/Client Engagement & Education

Paychex

Supervisor, Client Retention

West Henrietta, NY · On-site +1

Overview Manage and direct all daily activities, including work flow and basic financial controls ... Promotes engagement in team and organizational goals. * Contributes to weekly Strategy meetings ...

Paychex

Supervisor, Client Retention

West Henrietta, NY · On-site

Overview Manage and direct all daily activities, including work flow and basic financial controls ... Promotes engagement in team and organizational goals. * Contributes to weekly Strategy meetings ...

Pwc

Oracle HCM Director

Rochester, NY

$155K - $410K/yr

Your role is crucial in shaping client engagements and mentoring the next generation of leaders ... employee engagement and relations - Building relationships with business leaders to identify ...

Pwc

Technology Sector Pricing Manager

Rochester, NY · On-site

$99K - $232K/yr

... client engagement and cultivating meaningful relationships. This is an exciting opportunity to ... At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship ...

Deloitte

Epic Research & Genomics Analyst

Rochester, NY · On-site +1

Independently and collaboratively lead client engagement workstreams focused on improvement ... Research & Genomics Analyst communicates regularly with Engagement Managers (Directors), project ...

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Showing results 1-20

All JobsClient Engagement JobsDirector Client Engagement JobsDirector Client Engagement Jobs in Rochester, NY

Director Client Engagement information

See Rochester, NY salary details

$32.6K

$90.4K

$181.1K

How much do director client engagement jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director client engagement in Rochester, NY is $90,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $108,500.00 per year, depending on experience, location, and employer.

What are the main challenges a Director of Client Engagement might face when aligning client needs with company objectives?

A Director of Client Engagement often navigates the challenge of balancing client expectations with the company's strategic goals and resource limitations. This involves continuous communication with both clients and internal teams to ensure deliverables meet quality standards while also aligning with business priorities. Successfully managing this balance requires strong negotiation skills, adaptability, and a deep understanding of both the client's industry and your own company's capabilities. Overcoming these challenges can lead to stronger partnerships and opportunities for business growth.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media directors, executive producers, or media agency leaders often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with industry tools like media planning software and analytics platforms.

How much does a director of stakeholder engagement make?

A director of stakeholder engagement typically earns between $90,000 and $160,000 annually, depending on industry, location, and experience. The role often requires strong communication skills, strategic planning, and stakeholder management expertise.

What are the key skills and qualifications needed to thrive as a Director of Client Engagement, and why are they important?

To excel as a Director of Client Engagement, you need expertise in client relationship management, strategic planning, and business development, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and project management systems is crucial. Exceptional leadership, negotiation skills, and the ability to communicate persuasively help you build trust and motivate teams. These capabilities are essential for driving client satisfaction, fostering long-term partnerships, and achieving organizational growth.

What does a client engagement director do?

A client engagement director oversees relationships with clients to ensure satisfaction and retention. They develop strategies to improve client experience, coordinate with internal teams, and often use CRM tools to manage accounts. Strong communication, leadership, and industry knowledge are essential for this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Vice President of Customer Experience or Director of Client Engagement, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What is the difference between Director Client Engagement vs Client Relationship Manager?

AspectDirector Client EngagementClient Relationship Manager
ResponsibilitiesOversees strategic client engagement initiatives, manages large accounts, and leads client retention strategies.Maintains daily client relationships, addresses client needs, and ensures customer satisfaction.
Required CredentialsBachelor’s degree; often advanced degrees or certifications in business or marketing.Bachelor’s degree; experience in customer service or sales roles.
Work EnvironmentStrategic, leadership-focused, often in corporate or agency settings.Operational, client-facing, often in sales or customer service departments.
Industry UsageCommon in marketing, consulting, and B2B services.Common in sales, banking, and service industries.

The main difference is that a Director Client Engagement focuses on strategic oversight and long-term client relationships, while a Client Relationship Manager handles day-to-day client interactions and satisfaction. Both roles require strong communication skills, but the Director role involves higher-level planning and leadership.

What does a Director of Client Engagement do?

A Director of Client Engagement is responsible for building and maintaining strong relationships with clients to ensure their needs are met and to drive business growth. This role typically involves overseeing client communications, developing engagement strategies, and leading a team to deliver exceptional client service. Directors of Client Engagement work closely with sales, marketing, and product teams to align client goals with company offerings and to identify opportunities for upselling or cross-selling. Their primary goal is to enhance client satisfaction and loyalty, contributing to long-term business success.
What job categories do people searching Director Client Engagement jobs in Rochester, NY look for? The top searched job categories for Director Client Engagement jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Director Client Engagement jobs? Cities near Rochester, NY with the most Director Client Engagement job openings:
Director Client Engagement jobs near you
Infographic showing various Director Client Engagement job openings in Rochester, NY as of June 2026, with employment types broken down into 1% As Needed, 69% Full Time, 19% Part Time, 1% Temporary, and 10% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $90,379 per year, or $43.5 per hour.

Sr. Director Client Delivery

Cotality

Rochester, NY

$209K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 21 days ago

Job description

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

The Senior Director, Client Delivery is a key senior leader responsible for shaping and executing the strategic direction of client delivery for real estate broker operations. This role ensures the seamless implementation of complex solutions, fosters long-term client relationships, and drives operational excellence across a portfolio of high-impact engagements for our real estate broker solutions . The Senior Director leads a team of senior delivery professionals and collaborates cross-functionally with internal stakeholders to elevate service quality, accelerate time-to-value, and deliver measurable business outcomes for our clients.

This role requires a strong leader who combines deep delivery expertise with a strong business acumen to influence product development, streamline delivery methodologies, and scale client operations efficiently within a matrixed, high-growth environment.

Key Responsibilities:

Leadership & Strategy

  • Define and execute the strategic vision for client delivery, aligned with organizational goals and growth initiatives.
  • Serve as a senior member of the delivery leadership team, contributing to company-wide planning, budgeting, and performance reviews.
  • Partner with product, technology, and customer success teams to evolve delivery frameworks, methodologies, and client onboarding experiences.
  • Foster a culture of high performance, innovation, and continuous improvement across delivery operations.

Client Delivery Oversight

  • Oversee end-to-end delivery for the most complex client projects, ensuring successful outcomes related to scope, timeline, and quality.
  • Serve as an executive sponsor and escalation point for strategic client relationships and high-risk engagements.
  • Implement delivery best practices and governance frameworks to ensure repeatable, scalable success across teams and projects.

Team & Organizational Leadership

  • Lead, mentor, and grow a high-performing team of managers and delivery professionals.
  • Drive organizational development initiatives including talent acquisition, succession planning, and capability building.
  • Champion a diverse, inclusive, and collaborative work environment that drives employee engagement and retention.

Client Engagement & Advocacy

  • Cultivate trusted advisor relationships with key clients, ensuring a deep understanding of their business goals and how our solutions can accelerate their success.
  • Collaborate with Customer Success and Sales leadership to support client renewals, expansions, and retention strategies.
  • Embed structured mechanisms to capture and act on client feedback to inform product enhancements and service improvement.

Operational Excellence

  • Monitor and report on KPIs, delivery metrics, and SLAs to track performance, quality, and efficiency.
  • Identify and eliminate delivery bottlenecks, inefficiencies, and risks through root cause analysis and proactive planning.
  • Drive automation, process improvements, and tooling enhancements to optimize delivery scalability and consistency.

Job Qualifications:

  • Bachelor's or Master's degree in Business, Computer Science, Engineering, or a related field or equivalent experience; MBA preferred.
  • 15+ years of experience in client delivery, implementation, or customer success roles within SaaS, enterprise software, or B2B technology environments.
  • 7+ years of senior leadership experience leading cross-functional delivery teams in a matrixed organization.
  • Proven experience managing large-scale, complex enterprise implementations with multiple stakeholders and dependencies.
  • Familiarity with the mortgage, financial services, or real estate technology industries is highly desirable.
  • Demonstrated success in scaling delivery operations and building high-performing teams.
  • Deep understanding of project management methodologies (Agile, Waterfall, hybrid models) and relevant tools.
  • Exceptional communication, negotiation, and executive presence.
  • Ability to think strategically while executing tactically.
  • Certifications such as PMP, ITIL, or Lean Six Sigma are a plus.

Annual Pay Range:

134,400 - 188,000 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

2026-06-30

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:

  • Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.

  • Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.

  • Health: Multiple medical plan options with mental health and wellness support offerings.

  • Retirement: 401(k) with company match and vesting after one year.

  • Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.

  • Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunityemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. Cotalitymaintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

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