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Director Client Engagement Jobs in Rochester, NY

Outfront Media

Sr. Director, Programmatic

Rochester, NY · On-site

$170 - $190/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Represent OUTFRONT in the market through events, networking, and client engagement. Qualifications * 3-5 years of direct sales experience at a leading DSP or DOOH SSP. * Hands‑on familiarity with ...

Outfront Media

Director, Programmatic

Rochester, NY · On-site

$170 - $190/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Represent OUTFRONT in the market through events, networking and client engagement. What You Bring * Minimum 3-5 years of direct sales experience at a leading DSP or DOOH SSP, with working familiarity ...

Doist

Chief Marketing Officer (CMO)

Rochester, NY · On-site

$100 - $160/hr

  • Medical

  • Retirement

  • PTO

The Director of Sales will report to the CMO and will lead day‑to‑day sales execution, pipeline ... Build automated programs supporting client engagement, recruiting, events, and referrals.

New

Insero Advisors, LLC

Chief Marketing Officer (CMO)

Rochester, NY · On-site +1

$100K - $160K/yr

  • Medical

  • Retirement

  • PTO

... client experience. The Director of Sales will report to the CMO and will lead day-to-day sales ... High engagement, performance, and development of the marketing team. · Effective performance and ...

Paylocity

Manager Client Services Ops - Majors

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Generate creative solutions and innovative ideas to increase employee engagement and retention ... Previous experience in HCM/Direct Payroll Industry * Experience working with payroll, HCM, or HRIS ...

Paylocity

Manager Client Services Ops - Majors

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Generate creative solutions and innovative ideas to increase employee engagement and retention ... Previous experience in HCM/Direct Payroll Industry * Experience working with payroll, HCM, or HRIS ...

Paylocity

Manager Client Services Ops- Majors

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Generate creative solutions and innovative ideas to increase employee engagement and retention ... Previous experience in HCM/Direct Payroll Industry * Experience working with payroll, HCM, or HRIS ...

Paylocity

Manager Client Services Ops- Majors

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Generate creative solutions and innovative ideas to increase employee engagement and retention ... Previous experience in HCM/Direct Payroll Industry * Experience working with payroll, HCM, or HRIS ...

Paylocity

Manager Client Services Ops- Enterprise

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Generate creative solutions and innovative ideas to increase employee engagement and retention ... Previous experience in HCM/Direct Payroll Industry * Experience working with payroll, HCM, or HRIS ...

Paylocity

Manager Client Services Ops- Enterprise

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Generate creative solutions and innovative ideas to increase employee engagement and retention ... Previous experience in HCM/Direct Payroll Industry * Experience working with payroll, HCM, or HRIS ...

Pwc

Oracle HCM Director

Rochester, NY

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your role is crucial in shaping client engagements and mentoring the next generation of leaders ... employee engagement and relations - Building relationships with business leaders to identify ...

Sutherland

Director - Research

Rochester, NY

... client mapping, industry research, thought leadership follow-up, and relationship-led prospecting Build account plans for key clients, including stakeholder maps, current engagement footprint ...

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Showing results 1-20

All JobsClient Engagement JobsDirector Client Engagement JobsDirector Client Engagement Jobs in Rochester, NY

Director Client Engagement information

See Rochester, NY salary details

$32.6K

$90.4K

$181.1K

How much do director client engagement jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director client engagement in Rochester, NY is $90,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $108,500.00 per year, depending on experience, location, and employer.

What are the main challenges a director of client engagement might face when aligning client needs with company objectives?

A Director of Client Engagement often navigates the challenge of balancing client expectations with the company's strategic goals and resource limitations. This involves continuous communication with both clients and internal teams to ensure deliverables meet quality standards while also aligning with business priorities. Successfully managing this balance requires strong negotiation skills, adaptability, and a deep understanding of both the client's industry and your own company's capabilities. Overcoming these challenges can lead to stronger partnerships and opportunities for business growth.

What are the key skills and qualifications needed to thrive as a director of client engagement?

To excel as a Director of Client Engagement, you need expertise in client relationship management, strategic planning, and business development, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), data analytics tools, and project management systems is crucial. Exceptional leadership, negotiation skills, and the ability to communicate persuasively help you build trust and motivate teams. These capabilities are essential for driving client satisfaction, fostering long-term partnerships, and achieving organizational growth.

What is the difference between Director Client Engagement vs Client Relationship Manager?

AspectDirector Client EngagementClient Relationship Manager
ResponsibilitiesOversees strategic client engagement initiatives, manages large accounts, and leads client retention strategies.Maintains daily client relationships, addresses client needs, and ensures customer satisfaction.
Required CredentialsBachelor’s degree; often advanced degrees or certifications in business or marketing.Bachelor’s degree; experience in customer service or sales roles.
Work EnvironmentStrategic, leadership-focused, often in corporate or agency settings.Operational, client-facing, often in sales or customer service departments.
Industry UsageCommon in marketing, consulting, and B2B services.Common in sales, banking, and service industries.

The main difference is that a Director Client Engagement focuses on strategic oversight and long-term client relationships, while a Client Relationship Manager handles day-to-day client interactions and satisfaction. Both roles require strong communication skills, but the Director role involves higher-level planning and leadership.

What does a director of client engagement do?

A Director of Client Engagement is responsible for building and maintaining strong relationships with clients to ensure their needs are met and to drive business growth. This role typically involves overseeing client communications, developing engagement strategies, and leading a team to deliver exceptional client service. Directors of Client Engagement work closely with sales, marketing, and product teams to align client goals with company offerings and to identify opportunities for upselling or cross-selling. Their primary goal is to enhance client satisfaction and loyalty, contributing to long-term business success.

What are the most commonly searched types of Client Engagement jobs in Rochester, NY?

The most popular types of Client Engagement jobs in Rochester, NY are:

What job categories do people searching Director Client Engagement jobs in Rochester, NY look for?

The top searched job categories for Director Client Engagement jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Client Engagement jobs?

Cities near Rochester, NY with the most Director Client Engagement job openings:

Director Client Engagement jobs near you
Infographic showing various Director Client Engagement job openings in Rochester, NY as of June 2026, with employment types broken down into 1% As Needed, 69% Full Time, 19% Part Time, 1% Temporary, and 10% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $90,379 per year, or $43.5 per hour.

U.S. Private Bank - Head of Next Generation Strategy & Engagement - Executive Director

JPMorgan Chase & Co.

Rochester, NY • On-site

$180 - $240/hr

Other

Posted 5 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description

The Head of Next Generation Strategy and Engagement will join J.P. Morgan Private Advisory and the Family Office team. This individual will lead the vision, development, and execution of the firm’s strategy to engage and serve next generation clients and family members across the Global Private Bank. In this capacity, the role will help shape the long-term strategic agenda for next gen engagement - including the development of differentiated solutions and services, client engagement and education programs, strategic partnerships, and go-to-market execution.

Job Responsibilities
  • Define and lead the private bank-wide strategy for next generation client engagement across the private bank ecosystem, aligned to the firm’s broader priorities.
  • Build and lead cross-functional advisory council within the Private Bank (bankers, investors, subject matter experts, and key partners across lending/mortgage, sustainable investing, OCIO, marketing, digital, product, trust & estate, family office, and other groups) to coordinate existing efforts, identify gaps, and scale next gen initiatives and offerings.
  • Identify emerging trends shaping next gen client priorities and advise senior leadership on evolving expectations and competitive dynamics.
  • Develop and drive a multi-year roadmap for next gen capabilities, experiences, and client solutions.
  • Lead the strategy and execution of differentiated next gen engagement programs (e.g., "JPM Academy"), including conferences/events (EFL, 40x40, etc.), peer networking, educational forums, and curated experiences.
  • Create thematic content and financial education curriculums spanning investing fundamentals, macro and markets, planning and financial well-being, leadership, governance, and family dynamics.
  • Partner with internal and external subject matter experts to deliver compelling programming tailored to next generation audiences.
  • Build scalable engagement models across in-person, digital, and hybrid channels.
  • Evaluate strategic partnerships and external providers (including educational institutions and experiential offerings) that enhance the next gen value proposition.
  • Establish measurement frameworks to track adoption, engagement, and commercial impact of next gen initiatives.
  • Design and execute the go-to-market strategy across advisors, bankers, and regional leadership, including advisor enablement tools, training, playbooks, and engagement frameworks.
  • Work with Head of Content Strategy within J.P. Morgan Private Advisory to position the firm externally as a leader serving next generation wealth holders.
  • Support strategic client opportunities and key family relationships where next gen engagement is a priority.
Qualifications, Capabilities, and Skills
  • 8+ years of experience in wealth management, private banking, family office, strategy, client engagement, or related fields.
  • Strong understanding of investment products, financial planning, wealth transfer and taxation.
  • Demonstrated experience building strategic initiatives, platforms, programs, or client offerings from concept through execution.
  • Strong executive presence and ability to engage credibly with clients, advisors, senior executives, and external partners.
  • Experience leading complex cross-functional initiatives in matrixed organizations.
  • Exceptional communication, presentation, and relationship management skills.
  • Strategic thinker with strong commercial instincts and execution orientation.
  • Experience working with family offices, UHNW clients, or private bank advisory teams preferred.
  • Familiarity with next generation themes including investment fundamentals, entrepreneurship, governance, philanthropy, and digital engagement preferred.
  • Experience developing client events, educational programming, or curated peer communities preferred.
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