ZipRecruiter

Log In

1

Director Of Client Success Jobs in Rochester, NY

Tri Tower Telecom

Client Success Manager

Rochester, NY · On-site

$70K - $90K/yr

If you have at least 5 years of client services/client success or account management experience, with a great personality and good organizational skills, Tri Tower Telecom wants to hear from you!

ShiftHop LLC

Director of Operations

Rochester, NY · Remote

$85K - $135K/yr

This is a director level position which reports directly to the Chief Executive Officer. As a ... Success Managers, further overseeing the onboarding, continued training and termination of these ...

The Children's Agenda

Be Seen First

Sr. Director of Operation

Rochester, NY · On-site

$80K - $100K/yr

Senior Director of Operations Position Description Position Title: Senior Director of Operations ... and success of children. We are especially committed to children who are vulnerable because of ...

Cotality

Sr. Director Client Delivery

Rochester, NY

$209K/yr

The Senior Director, Client Delivery is a key senior leader responsible for shaping and executing ... understanding of their business goals and how our solutions can accelerate their success.

Entre Computer Services

Director of IT

Rochester, NY · On-site

... individual success in a team environment, and recognizes the importance of work-life balance. We are hiring for our client an experienced and hands-on IT Director to lead the organization ...

Genesee Country Museum

Director of Education

Mumford, NY · On-site

$25 - $27/hr

The Director of Education is responsible for the programmatic and budgetary success of high-quality, culturally competent, mission-centered on- and off-site education programs for PreK - 12th grade ...

Weco Manufacturing

Director of Sales

Ontario, NY · On-site

$115K - $135K/yr

We're seeking a qualified Director of Sales who can help keep this engine running with their own ... Proven record of success with the entire sales process, from planning to closing. * Strong ...

Weco Manufacturing Group

Director of Sales

Ontario, NY · On-site

$115K - $135K/yr

We're seeking a qualified Director of Sales who can help keep this engine running with their own ... Proven record of success with the entire sales process, from planning to closing. * Strong ...

next page

Showing results 1-20

All JobsOf Client Success JobsDirector Of Client Success JobsDirector Of Client Success Jobs in Rochester, NY

Director Of Client Success information

See Rochester, NY salary details

$38K

$119.8K

$176.6K

How much do director of client success jobs pay per year?

As of Jul 17, 2026, the average yearly pay for director of client success in Rochester, NY is $119,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,200.00 and $143,600.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

How does a Director of Client Success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a Director Of Client Success, and why are they important?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.
What job categories do people searching Director Of Client Success jobs in Rochester, NY look for? The top searched job categories for Director Of Client Success jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Director Of Client Success jobs? Cities near Rochester, NY with the most Director Of Client Success job openings:
Director Of Client Success jobs near you
Client Success Manager

Client Success Manager

Tri Tower Telecom

Rochester, NY • On-site

$70K - $90K/yr

Other

Medical, Dental, Life, Retirement

Posted 5 days ago

Job description

Are you a client services/client success professional looking to take your career to the next level to a managerial-level role with a leading telecom equipment provider? This is a high visibility role where you can make an immediate impact, all while earning competitive compensation, an unbeatable benefits package, and enjoying a company culture where our people are truly valued and celebrated.

Make your mark with a company that values you, invests in your future, and is constantly growing!

Tri Tower Telecom is searching for a Client Success Manager to join their team in Rochester, NY.

If you have at least 5 years of client services/client success or account management experience, with a great personality and good organizational skills, Tri Tower Telecom wants to hear from you!

This is a key role where you will help organizations manage retired network equipment responsibly by recovering value, extending equipment life cycles, reducing waste, and supporting a more sustainable circular economy. This role is focused on maintaining strong client and partner relationships, supporting communication, coordinating internal follow-up, and ensuring partners receive a consistent, high-quality experience.

Why you should join the Tri Tower Telecom team:

  • Strong Compensation: Base starts between $70,000 - $90,000/yr, based on your experience and background, plus additional bonus incentives.
  • Great Benefits Package: Employee medical plan and dental plan, 401k match, and company-paid life insurance.
  • Career Advancement: Tri Tower Telecom believes in promoting from within and is always looking for key, hardworking players to move into higher level roles.
  • NEAD's Environmental Impact: Tri Tower’s NEAD (Network Equipment Asset Disposition) program helps organizations manage their retired network equipment responsibly, helping their clients to recoup assets as well as extend equipment lifecycles. Feel good knowing the work you’re doing every day is directly contributing to keeping product out of landfills!
  • Job Security and Stability: Join a team where almost everyone has been with the company for 5 years or more.
  • Generous Time Off including vacation, sickness, and holiday.
  • Great Work-Life Balance: Utilize some flexibility with your schedule to better work for your life!
  • Fun Culture: You would have the opportunity to enjoy activities such as ping pong and video games while in the office!

About the Company: Tri Tower Telecom is a technology focused, fast-growing corporation that acquires and sells new and used Network Hardware. We are driven by our CORE values: Integrity, Quality and Reliability, and we continuously strive to enrich our team culture and to recognize our team members for their hard work and dedication. Utilizing our growing base of consignment partners, we help customers access the inventory they need as well as profit from the items they have decommissioned. On all Tri Tower equipment, we provide a multi-touchpoint certification process and guarantee hardware performance under our Lifetime Warranty.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.

Apply