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Director Of Client Success Jobs in Rochester, NY

CallTower, Inc.

Client Success Manager

Rochester, NY · On-site

$68K - $80K/yr

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a ... This individual will to take ownership of customers' requests/issues and act with a sense of ...

CallTower Inc

Client Success Manager

Rochester, NY · On-site

This individual will to take ownership of customers' requests/issues and act with a sense of ... Client Success Program. • Maintain accurate and up-to-date records in Salesforce and Client ...

CallTower, Inc.

Client Success Manager

Rochester, NY

$68K - $80K/yr

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a ... This individual will to take ownership of customers' requests/issues and act with a sense of ...

Gallagher

Client Service Director

Batavia, NY · On-site

... of Gallagher. Overview We're looking for a Client Service Director to lead a team that delivers exceptional service and drives operational success. In this role, you'll oversee Commercial client ...

ShiftHop LLC

Director of Operations

Rochester, NY · Remote

This is a director level position which reports directly to the Chief Executive Officer. As a ... Success Managers, further overseeing the onboarding, continued training and termination of these ...

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Director Of Client Success information

See Rochester, NY salary details

$38K

$119.8K

$176.6K

How much do director of client success jobs pay per year?

As of Aug 28, 2026, the average yearly pay for director of client success in Rochester, NY is $119,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,200.00 and $143,600.00 per year, depending on experience, location, and employer.

What does a director of client success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a director of client success?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.

How does a director of client success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What job categories do people searching Director Of Client Success jobs in Rochester, NY look for?

The top searched job categories for Director Of Client Success jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Of Client Success jobs?

Cities near Rochester, NY with the most Director Of Client Success job openings:

Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, and 51% Remote job distribution, with an average salary of $119,816 per year, or $57.6 per hour.

Client Success Manager

CallTower, Inc.

Rochester, NY • On-site

$68K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Description

Job Purpose

The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR) existing customer base. The individual will play an active role in building partnerships with the accounts assigned to the Client Success Manager. This individual will reach into our customer organizations and build strong relationships with key points of contact. This role will manage many high- revenue accounts in accordance with our Client Success Program.


The Client Success Manager will work with cross-functional teams to respond to customer requests and address escalated issues. This individual will lead the Client Success Program as outlined for the customer based on account status maintaining accurate and up-to-date records in Salesforce. This individual will to take ownership of customers' requests/issues and act with a sense of urgency while driving for resolution, and to exceed our customers' expectations.


Duties:

Act as a customer advocate, ensuring customer satisfaction and growth.

Build and maintain strong relationships with key points of contact within customer organizations.

Manage high-revenue accounts in line with the Client Success Program.

Maintain accurate and up-to-date records in Salesforce and Client Success software.

Take ownership of customer requests/issues, act with a sense of urgency, and drive for resolution to exceed customer expectations.

Manage the day-to-day operational and tactical aspects of multiple customer escalations; effectively communicate plans, progress and status to both internal and external stakeholders.

Set up and execute regular account status and review calls with assigned accounts.

Understand and relay CallTower's solution offering to customer; be able to understand customer needs and communicate how CallTower's solutions can solve those needs.

Assist with additional quotes for CallTower services; process the orders in accordance with internal policies/processes.

Follow up with key customers who may feel dissatisfied, to ensure issue resolution and a satisfactory conclusion.

Engage and participate in up-sell/cross-sell activities, increase customer spend through the life of the contract though adding complimentary solutions.

Other duties may be assigned.


Skills/Qualifications:

Bachelor's Degree or 6+ years of relate experience

5+ years of related experience, with a minimum of 3+ years of account management experience with high-revenue accounts, preferably in a technology-based industry.

Be able to effectively work in a very autonomous role with minimal supervision.

Customer focused personality, able to interact and influence at all levels of our organization, including executive levels.

Expert level customer service skills, ability to work independently and efficiently to meet deadlines, and adapt to a fast-paced dynamic environment.

Expert skills in the creation of and execution of customer presentations.

Ability to proactively set and manage expectations for customers and internal departments, maintain strong relationships.

Skilled with creation of reports and analyzing large data sets; Salesforce.com report/dashboard building experience preferred.

Excellent verbal and written communication skills, including excellent listening skills.

Occasional travel, up to 30%, occasionally on short notice.


Benefits:

Annual Market comp evaluation

85% employer paid Medical plans (HDHP and PPO options)

Dental/Vision

PTO accrual starts day one

100% 401k match on first 4%

Paid Parental Leave

100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass

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