ZipRecruiter

Log In

1

Customer Experience Operations Manager Jobs (NOW HIRING)

Ambrozi Contracting

Be Seen First

Construction Operations Manager

Saint Joseph, MO · On-site

$90K - $120K/yr

Operations management experience * Public works/government contracting familiarity * Strong organizational and leadership skills * Experience managing multiple priorities and teams Key ...

David's Lawn Service

Operations Manager

Hamel, MN

$28 - $38/hr

With a commitment to quality, reliability, and customer satisfaction, we've built a strong ... As we continue to grow, we're looking for a dedicated and experienced Operations Manager to lead ...

dimex

Operations Manager

South Hackensack, NJ · On-site

As an Operations Manager, you will be responsible for managing and coordinating daily activities ... database experience * Demonstrate strong customer service orientation * U.S. Driver's license

Stars and Strikes

Operations Manager

Stone Mountain, GA · On-site

$43K - $45K/yr

Stars and Strikes Family Entertainment Center is seeking an experienced Operations Manager who is ... Address service or customer issues of an operational nature Why join our team? * With our continued ...

Hertz

Customer Operations Manager 40044

Jacksonville, FL · On-site

$55K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Resolves customer issues, ensuring a positive customer experience. * Pro-actively drive the sales ...

Clean Team

Operations Manager

Kalamazoo, MI · On-site

Operations Manager Location: Knoxville, TN Schedule: Full-Time | Primarily Day Shift | Some Evening ... and customers come first. As we continue to expand, we are seeking an experienced Operations ...

PIVOT Workforce

Operations Manager

Atlanta, GA

$125K - $150K/yr

Greater Atlanta, GA WHAT YOU WILL BE DOING We are seeking a highly skilled and experienced Operations Manager to join our team in the Greater Atlanta, GA market. The ideal candidate will possess a ...

Tuckernuck

Customer Experience Manager

Washington, DC · On-site +1

This role manages daily CX operations, team performance, and talent development for both HQ-based and remote associates. As Tuckernuck continues to scale, the Customer Experience Manager serves as a ...

Pretium Packaging

Operations Manager

Manchester, PA

$100K - $120K/hr

... value, and customer service. With 20 manufacturing locations across North America, we provide ... S. and Canada. We are looking for an experienced Operations Manager to provide exceptional ...

Mouser

Customer Experience Manager

Mansfield, TX

Analyze customer feedback, operational data, and transaction trends to identify experience gaps and ... Manages daily operations to meet department and company objectives. * Works with minimum ...

Noble Village

Customer Experience Manager

Clawson, MI · On-site

Key Responsibilities Operations & Customer Experience • Oversee all day-to-day non-kitchen ... Management • Recruit, interview, hire, onboard, train, and schedule non-kitchen staff CEM 26.01 ...

Tuckernuck

Customer Experience Manager

Washington, DC · On-site

This role manages daily CX operations, team performance, and talent development for both HQ-based and remote associates. As Tuckernuck continues to scale, the Customer Experience Manager serves as a ...

Pretium Packaging

Operations Manager

Bethlehem, PA · On-site

$100K - $120K/hr

... value, and customer service. With 20 manufacturing locations across North America, we provide ... S. and Canada. We are looking for an experienced Operations Manager to provide exceptional ...

Real Alloy

Operations Manager

Sapulpa, OK · On-site

We are seeking a driven and experienced Operations Manager located in Sapulpa, Oklahoma, to lead daily production operations at our aluminum recycling facility. This role is responsible for ...

next page

Showing results 1-20

People also search for

All JobsCustomer Experience Operations Manager Jobs

Customer Experience Operations Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer experience operations manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for customer experience operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

How does a Customer Experience Operations Manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is a Customer Experience Operations Manager?

A Customer Experience Operations Manager is responsible for overseeing and optimizing the processes, tools, and teams that support a company's customer experience initiatives. They analyze customer feedback, implement process improvements, and ensure that customer interactions are seamless across all touchpoints. This role often collaborates with departments such as sales, marketing, and product to align strategies and deliver a consistent and high-quality customer experience. Their goal is to increase customer satisfaction, loyalty, and retention by identifying pain points and implementing effective solutions.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations Manager, and why are they important?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
More about Customer Experience Operations Manager jobs
What cities are hiring for Customer Experience Operations Manager jobs? Cities with the most Customer Experience Operations Manager job openings:
What are the most commonly searched types of Customer Experience Operations jobs? The most popular types of Customer Experience Operations jobs are:
What states have the most Customer Experience Operations Manager jobs? States with the most job openings for Customer Experience Operations Manager jobs include:
What job categories do people searching Customer Experience Operations Manager jobs look for? The top searched job categories for Customer Experience Operations Manager jobs are:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 79% Full Time, 12% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Construction Operations Manager

Ambrozi Contracting

Saint Joseph, MO • On-site

$90K - $120K/yr

Full-time

PTO

Posted 28 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Operations Manager — Construction Office Operations

Company: Ambrozi Contracting
Location: Saint Joseph, MO
Job Type: Full-Time
Salary Range: $85,000–$120,000 annually, depending on experience

Bonuses: potential for additional performance-based incentive compensation that could bring total compensation up to approximately $180,000

This role is ideal for someone who has experience managing business operations, understands how to create structure and follow-through, and is comfortable working in a fast-paced construction environment. The right candidate should be used to supporting or managing companies with $30 million or more in annual revenue and be able to bring strong operational discipline to the office.

Position Summary

The Operations Manager will serve as a central operational point person in the office. This position will help manage daily priorities, track deadlines, coordinate across departments, and make sure important deliverables do not stall.

This role provides higher-level operational ownership, accountability, process management, and execution support across the company.

Strong preference will be given to candidates with:

  • Construction industry experience
  • Operations management experience
  • Public works/government contracting familiarity
  • Strong organizational and leadership skills

  • Experience managing multiple priorities and teams

Key Responsibilities

  • Manage day-to-day office workflow and operational priorities.
  • Create accountability and follow-up across departments.
  • Coordinate communication between office staff, field teams, project management, and ownership.
  • Oversee project administrative flow, including subcontracts, billing support, compliance items, closeout tracking, and related documentation.
  • Track deadlines, deliverables, and outstanding items to ensure work continues moving forward.
  • Assist with process improvement, system implementation, and operational structure.
  • Support ownership with immediate in-office operational needs and priority management.
  • Help improve communication, execution, and follow-through between departments.
  • Identify bottlenecks in office processes and help develop solutions.
  • Maintain a strong understanding of company priorities and help ensure teams are aligned.
  • Support construction administration processes related to public works, civil construction, and concrete projects.

Ideal Candidate

The ideal candidate is organized, proactive, accountable, and experienced in managing operational flow within a growing company. They should be comfortable working directly with ownership and department leaders while also being hands-on enough to help solve daily office challenges.

Qualifications

  • Experience in operations management, office management, project administration, or construction administration.
  • Prior experience with a construction company is strongly preferred.
  • Experience with public works, civil construction, concrete construction, or subcontract administration is a plus.
  • Experience supporting or managing companies with $30 million+ in annual revenue preferred.
  • Strong organizational and follow-up skills.
  • Ability to manage multiple priorities and keep departments accountable.
  • Strong communication skills with office staff, field teams, executives, and vendors.
  • Ability to identify process gaps and help implement better systems.
  • Comfortable working in a fast-paced, deadline-driven environment.
  • Strong attention to detail and ability to track administrative project flow.
  • Proficiency with office software, project tracking systems, and construction-related platforms preferred.

Compensation

This position is expected to fall within the range of $85,000–$120,000 annually, depending on experience, qualifications, and construction industry background.

Bonuses: potential for additional performance-based incentive compensation that could bring total compensation up to approximately $180,000

Company Description

Ambrozi Contracting is a growing construction company specializing in civil and concrete construction. We are looking for an experienced Operations Manager to help strengthen day-to-day office operations, improve accountability across departments, and support communication between ownership, office staff, and field teams.