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Customer Experience Operations Manager Jobs (NOW HIRING)

Eco Properties LLC

Operations Manager

Chattanooga, TN · On-site

Chattanooga, TN, 37402 Position Overview The Holiday Inn Downtown Chattanooga is seeking a dedicated and experienced Operations Manager to oversee the daily operations of our full-service hotel. The ...

Clean Team

Operations Manager

Buffalo, NY · On-site

Operations Manager Location: Buffalo, NY Schedule: Full-Time | Primarily Day Shift | Some Evening ... and customers come first. As we continue to expand, we are seeking an experienced Operations ...

Eckart

Operations Manager

Louisville, KY · On-site

Operations Manager We are seeking an experienced Operations Manager to lead daily operational ... Our employees are highly trained and motivated to serve our customers. DUTIES AND RESPONSIBLITIES:

Epicor

Customer Operations Manager

Dublin, GA · On-site

$71K - $114K/yr

Hands-on experience using Salesforce as a core operating platform, along with strong understanding of the interplay between CPQ, ERP, CRM, and billing systems. * Proven ability to lead through ...

NES Fircroft

Operations Manager

Ashburn, VA · On-site

$145K - $195K/yr

Operations Manager | Combined-Cycle Power Generation | Northern Virginia A leading energy services company is seeking an experienced Operations Manager to lead operations at a 2x1 combined-cycle ...

Gururo

Operations Manager

Atlanta, GA · Remote

We are seeking a highly motivated and experienced Operations Manager to join our team. This is a ... Develop and implement innovative solutions to enhance efficiency, quality, and customer ...

Visual Comfort & Co.

Customer Experience Manager

Skokie, IL · On-site

$110K - $115K/yr

The Customer Experience Manager is a people-first leader who inspires, develops, and serves their ... This role partners cross-functionally to build operational excellence while championing a culture ...

Clean Eatz

Customer Experience Associate

Midlothian, VA · On-site

$15.25 - $20.25/hr

Serve as the linchpin of our operation, managing cash transactions with precision and efficiency ... Previous experience in cashiering or customer service is advantageous. * Proficiency in handling ...

Five Below

Customer Experience Manager

Rio Rancho, NM · On-site

$16/hr

Acts as Manager on Duty when needed, taking full responsibility for store operations, staff ... College experience preferred * Minimum 2 years of management experience * Excellent verbal and ...

Real Alloy

Operations Manager

Sapulpa, OK · On-site

Responsibilities We are seeking a driven and experienced Operations Manager located in Sapulpa, Oklahoma, to lead daily production operations at our aluminum recycling facility. This role is ...

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Customer Experience Operations Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer experience operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer experience operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.
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Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Guest Experience & Operations Specialist

Dunkin' - Franchisee Of Dunkin Donuts

Tampa, FL • On-site

$1.0K/wk

Full-time

Posted 12 days ago

Job description

JOB DESCRIPTION
Own the Moment – Guest Experience & Operations Specialist

Employment Type: Temporary / Project-Based
Duration: Approximately 3–4 months
Compensation: Approximately $1,000 per week
Work Environment: Field-Based / Multi-Unit Operations

Position Overview

We are seeking an energetic, people-focused individual to support the rollout and ongoing execution of our Own the Moment guest experience program across 12 restaurant locations.

This role is designed for a recent college graduate or current student studying Business, Marketing, Hospitality, Management, or a related field who is interested in gaining hands-on experience in multi-unit restaurant operations, leadership development, and customer experience.

The position will work directly with Store Managers, Team Leaders, and restaurant teams to improve guest interactions, strengthen leadership accountability, and build consistent service standards across all locations.

Key Responsibilities

  • Visit multiple restaurant locations each week to observe guest interactions and operational execution.

  • Introduce and reinforce Own the Moment program expectations.

  • Coach Store Managers, Team Leaders, and team members in real time.

  • Develop store-specific action plans and follow up on progress.

  • Identify recurring opportunities affecting guest satisfaction and operational consistency.

  • Recognize strong performers and share best practices across locations.

  • Coach restaurant leaders to take ownership of guest service standards.

  • Provide weekly visit summaries, progress reports, and recommendations to leadership.

  • Prioritize additional coaching for locations requiring greater support.

The role will initially focus on launching the program across all 17 locations before transitioning into ongoing coaching, accountability, and leadership development.

What We’re Looking For

The ideal candidate is:

  • A recent college graduate or current college student.

  • Friendly, confident, and comfortable interacting with different personalities.

  • Strong in communication and relationship building.

  • Observant, organized, and detail-oriented.

  • Comfortable giving constructive feedback and coaching others.

  • Able to work independently and travel between multiple restaurant locations.

  • Interested in operations, leadership, marketing, and customer experience.

  • Flexible to work during different dayparts based on business needs.

Program Goal

The long-term objective of Own the Moment is to create a culture where every Store Manager and Team Leader consistently takes ownership of the guest experience.

The successful candidate will serve as a coach, mentor, and leadership partner, helping restaurant teams build sustainable habits that improve guest service and operational consistency.

The initial assignment is expected to last approximately 3–4 months, with the possibility of extension or transition into another opportunity within the organization based on performance and program results.


REQUIREMENTS

    ABOUT THE COMPANY

    In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

    Dunkin' Franchisee logo

    About Dunkin' Franchisee

    Sourced by ZipRecruiter

    In the pursuit of excellence, we've embraced next-generation design concepts that redefine the Dunkin' experience. Our immersive designs transform every visit into a memorable moment. As we elevate the coffee restaurant experience, our guests can't help but appreciate the captivating ambiance that accompanies their favorite brews. At Dunkin', the journey from 1950 to today has been more than a chronicle of growth; it's a testament to our enduring values and commitment to excellence. Join us in shaping the future of coffee and baked goods - where innovation, community, and quality unite to continue creating what is known to be the best coffee restaurant franchise out there!

    Industry

    Food and beverage stores

    Company size

    10,000+ Employees

    Headquarters location

    Canton, MA, US

    View All Dunkin' Franchisee Jobs