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Director Customer Experience Operations Jobs in California

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

The Director of Customer Experience (CX) is responsible for defining and driving the end-to-end ... Ensure consistency across digital, voice, and operational interactions CX Modernization (SMB Focus)

Ingrammicro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

The Director of Customer Experience (CX) is responsible for defining and driving the end-to-end ... Ensure consistency across digital, voice, and operational interactions CX Modernization (SMB Focus)

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Director Customer Experience Operations information

What does a director of customer experience operations do?

A director of customer experience operations oversees strategies and processes to improve customer satisfaction and loyalty. They manage teams, analyze customer feedback, implement service improvements, and often use tools like CRM systems to ensure consistent and high-quality customer interactions.

What does a director of customer experience operations make?

A director of customer experience operations typically earns a salary ranging from $100,000 to $180,000 annually, depending on the industry, company size, and location. They oversee customer service strategies, improve customer satisfaction, and often manage teams using tools like CRM software. Compensation may also include bonuses and benefits based on performance and company policies.

What are the most commonly searched types of Customer Experience Operations jobs in California?

The most popular types of Customer Experience Operations jobs in California are:

What are popular job titles related to Director Customer Experience Operations jobs in California?

For Director Customer Experience Operations jobs in California, the most frequently searched job titles are:

What job categories do people searching Director Customer Experience Operations jobs in California look for?

The top searched job categories for Director Customer Experience Operations jobs in California are:

What cities in California are hiring for Director Customer Experience Operations jobs?

Cities in California with the most Director Customer Experience Operations job openings:

Director Customer Experience Operations jobs near you
Infographic showing various Director Customer Experience Operations job openings in California as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 90% In-person, and 10% Hybrid job distribution.

Director, Oncology Customer Experience Operations

Hologic

San Diego, CA • On-site

$151K - $268K/yr

Full-time

Re-posted 21 days ago

Key responsibilities

  • Advocate for service standards and oversee customer and patient interactions across Client Services, Patient Services, and Clinical Review teams.

  • Collaborate with various departments to create seamless experiences for physicians and patients, and set strategic objectives for the teams.

  • Design workflows, establish KPIs, and oversee SOPs to ensure effective responses and continuous improvement in customer and patient service delivery.

Hologic rating

8.0

Company rating: 8.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

182nd of 499 rated machine equipment manufacturers

Job description


Are you a highly engaged and motivated leader who will elevate customer satisfaction, transforming everyday interactions into extraordinary customer experiences?
We're looking for a driven and results oriented Director of Customer Experience to lead our dynamic teams, including Client Services, Patient Services, and Customer Success. You'll be the champion of both our healthcare professional and patient interfaces, reflecting their voices back to the leadership team to sharpen our strategies and services.
This is a fully onsite role in San Diego, CA.
What You'll Do:
  • Advocate relentlessly for stellar service standards for Client Services, Patient Services, and Clinical Review.
  • Dive into collaborations with Sales, Marketing, IT, Billing, Lab Operations, and more, to stitch seamless experiences that resonate with both physicians and patients.
  • Set vision, strategic direction, expectations, annual and long-term objectives for the Client Services, Patient Services, and Clinical Review Teams.
  • Inspire, mentor, and elevate your team members, fostering an environment of growth, collaboration, and peak performance.
  • Design and refine workflows to ensure quick, effective responses that not only meet but exceed customer and internal expectations.
  • Establish and track Key Performance Indicators (KPIs) such as Turn Around Time (TAT) at every step in customer and patient processes, cancellations, turnover, attendance and department throughput to gauge team success and drive continuous improvement.
  • Oversee the creation and maintenance of all Customer Experience SOPs and ensure your team is equipped, informed, and ready to excel.
  • Bring innovation, including AI, to the customer experience team to optimize external customer and patient interactions to upgrade our service offering.
  • Serve as the pivotal business lead, aligning customer experience strategies with business goals for revenue improvement and cost efficiency.

Must-Have Skills:
  • A Bachelor's degree in a relevant field.
  • At least 5 years in medical customer service leadership and 10 years in the trenches of medical customer service.
  • A deep understanding of HIPAA, PHI, and the nuts and bolts of medical customer interactions like pre-authorizations, insurance claims, and appeals.
  • Superuser abilities with CRM (preferably Salesforce) and LIS, coupled with a knack for wrangling large data sets into actionable insights.
  • A track record of building and leading teams, crafting processes, and implementing technology enhancements.
  • A high-speed, agile approach to a fast-paced, deadline-driven work environment-flexibility, resourcefulness, and efficiency are your strengths.
  • Oncology experience, especially in CLIA or CAP-accredited laboratory setting is a big plus

Why You'll Love It Here:
  • You'll be at the heart of a team that values bold ideas and is passionate about making a real difference in people's lives.
  • We foster a culture of low attrition and high satisfaction, making sure our team not only sticks around but thrives.
  • Opportunity to work in a forward-thinking environment that blends professional rigor with a lively, collaborative spirit.

Think you're up for the challenge? Join us in shaping a customer experience that's as delightful as it is effective. Your mission, should you choose to accept it, is not just to lead, but to inspire, innovate, and drive change for the better. Let's make something great together!
The annualized base salary range for this role is $151,200 to $268,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.
Why Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
If you have the right skills and experience, apply today!
#LI-RF1 #Director-level
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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