Customer Operations
San Francisco, CA · On-site
We value craft, intellectual rigor, and direct communication. About the Role Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you'll own the ...
Customer Operations
San Francisco, CA · On-site
We value craft, intellectual rigor, and direct communication. About the Role Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you'll own the ...
Customer Operations
San Francisco, CA · On-site
We value craft, intellectual rigor, and direct communication. About the role Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you'll own the ...
Customer Operations
San Francisco, CA · On-site
We value craft, intellectual rigor, and direct communication. About the role Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you'll own the ...
Customer Operations
San Francisco, CA · On-site
We value craft, intellectual rigor, and direct communication. About the role Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you'll own the ...
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Customer Operations
San Francisco, CA · On-site
We value craft, intellectual rigor, and direct communication. About the role Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you'll own the ...
... Director, Customer OfficeOperations,is a strategic execution leader responsible for improving operational effectiveness across the Customer Office. Working closely with Customer Office leadership ...
... Director, Customer OfficeOperations,is a strategic execution leader responsible for improving operational effectiveness across the Customer Office. Working closely with Customer Office leadership ...
Director, Customer Office Operations
Sunnyvale, CA · On-site
$200.30 - $293.81/hr
The Role The Director, Customer Office Operations, is a strategic execution leader responsible for improving operational effectiveness across the Customer Office. Working closely with Customer Office ...
Director, Customer Office Operations
Sunnyvale, CA · On-site
$200.30 - $293.81/hr
The Role The Director, Customer Office Operations, is a strategic execution leader responsible for improving operational effectiveness across the Customer Office. Working closely with Customer Office ...
Director, Customer Experience Operations
Santa Barbara, CA · On-site
$150 - $170/hr
Director of CX Operations Department: Customer Experience Reports to: EVP, Clinical Integrations & Customer Outcomes Location: Hybrid -- Santa Barbara, CA HQ (regular on-site presence; open to ...
Director, Customer Experience Operations
Santa Barbara, CA · On-site
$150 - $170/hr
Director of CX Operations Department: Customer Experience Reports to: EVP, Clinical Integrations & Customer Outcomes Location: Hybrid -- Santa Barbara, CA HQ (regular on-site presence; open to ...
... Director, Customer OfficeOperations,is a strategic execution leader responsible for improving operational effectiveness across the Customer Office. Working closely with Customer Office leadership ...
... Director, Customer OfficeOperations,is a strategic execution leader responsible for improving operational effectiveness across the Customer Office. Working closely with Customer Office leadership ...
... The Director, Customer Office Operations, is a strategic execution leader responsible for improving operational effectiveness across the Customer Office. Working closely with Customer Office ...
... The Director, Customer Office Operations, is a strategic execution leader responsible for improving operational effectiveness across the Customer Office. Working closely with Customer Office ...
Director of Customer Operations
San Francisco, CA · On-site
$215 - $250/hr
About This Role Crusoe is looking for a Director of Customer Enablement to build the enablement ... Lead internal CX enablement, translating every product launch, platform capability, and operational ...
Director of Customer Operations
San Francisco, CA · On-site
$215 - $250/hr
About This Role Crusoe is looking for a Director of Customer Enablement to build the enablement ... Lead internal CX enablement, translating every product launch, platform capability, and operational ...
Senior Director, Lead of Customer Operations
San Jose, CA · On-site
$210 - $303/hr
Altera is seeking a Senior Director, Lead of Customer Operations to lead a broad customer-facing organization spanning both Customer Operations and Inside Sales! This role is designed for a strong ...
Senior Director, Lead of Customer Operations
San Jose, CA · On-site
$210 - $303/hr
Altera is seeking a Senior Director, Lead of Customer Operations to lead a broad customer-facing organization spanning both Customer Operations and Inside Sales! This role is designed for a strong ...
The Customer Success Operations leader will design the operational frameworks that power our post-sales organization, and reports directly to the Head of GTM Operations. What You'll Do Customer ...
The Customer Success Operations leader will design the operational frameworks that power our post-sales organization, and reports directly to the Head of GTM Operations. What You'll Do Customer ...
Senior Director, Lead of Customer Operations
San Jose, CA · On-site
$209K - $303K/yr
Altera is seeking a Senior Director, Lead of Customer Operations to lead a broad customer-facing organization spanning both Customer Operations and Inside Sales! This role is designed for a strong ...
Senior Director, Lead of Customer Operations
San Jose, CA · On-site
$209K - $303K/yr
Altera is seeking a Senior Director, Lead of Customer Operations to lead a broad customer-facing organization spanning both Customer Operations and Inside Sales! This role is designed for a strong ...
Altera is seeking a Senior Director, Lead of Customer Operations to lead a broad customer-facing organization spanning both Customer Operations and Inside Sales! This role is designed for a strong ...
Altera is seeking a Senior Director, Lead of Customer Operations to lead a broad customer-facing organization spanning both Customer Operations and Inside Sales! This role is designed for a strong ...
The Customer Success Operations leader will design the operational frameworks that power our post-sales organization, and reports directly to the Head of GTM Operations. What You'll Do Customer ...
The Customer Success Operations leader will design the operational frameworks that power our post-sales organization, and reports directly to the Head of GTM Operations. What You'll Do Customer ...
Customer Operations Leader
Encino, CA · On-site
$140K/yr
As the Customer Operations Leader, you'll own the strategy and execution of all global ops initiatives in a director level role -- leading a team across product operations, customer experience ...
Customer Operations Leader
Encino, CA · On-site
$140K/yr
As the Customer Operations Leader, you'll own the strategy and execution of all global ops initiatives in a director level role -- leading a team across product operations, customer experience ...
Senior Director, Lead of Customer Operations
San Jose, CA · On-site
$209.50 - $303.20/hr
Altera is seeking a Senior Director, Lead of Customer Operations to lead a broad customer‑facing organization spanning both Customer Operations and Inside Sales. This role is designed for a strong ...
Senior Director, Lead of Customer Operations
San Jose, CA · On-site
$209.50 - $303.20/hr
Altera is seeking a Senior Director, Lead of Customer Operations to lead a broad customer‑facing organization spanning both Customer Operations and Inside Sales. This role is designed for a strong ...
Position Summary The Customer Operations Representative serves as a central point of contact for ... Direct unresolved inquiries to appropriate resources and departments. * Ensure the accurate ...
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Position Summary The Customer Operations Representative serves as a central point of contact for ... Direct unresolved inquiries to appropriate resources and departments. * Ensure the accurate ...
New
Position Summary The Customer Operations Representative serves as a central point of contact for ... Direct unresolved inquiries to appropriate resources and departments. * Ensure the accurate ...
New
Position Summary The Customer Operations Representative serves as a central point of contact for ... Direct unresolved inquiries to appropriate resources and departments. * Ensure the accurate ...
New
Position Summary The Customer Operations Representative serves as a central point of contact for ... Direct unresolved inquiries to appropriate resources and departments. * Ensure the accurate ...
New
Position Summary The Customer Operations Representative serves as a central point of contact for ... Direct unresolved inquiries to appropriate resources and departments. * Ensure the accurate ...
New
Customer Operations Representative
Irvine, CA · On-site
$30 - $35/hr
Position Summary The Customer Operations Representative serves as a central point of contact for ... Direct unresolved inquiries to appropriate resources and departments. * Ensure the accurate ...
Customer Operations Representative
Irvine, CA · On-site
$30 - $35/hr
Position Summary The Customer Operations Representative serves as a central point of contact for ... Direct unresolved inquiries to appropriate resources and departments. * Ensure the accurate ...
Director Customer Operations information
What is a director customer operations?
A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.
What are the main challenges a director customer operations typically faces in their role?
One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.
What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?
Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.
What are the most commonly searched types of Customer Operations jobs in California? The most popular types of Customer Operations jobs in California are:
What are popular job titles related to Director Customer Operations jobs in California? For Director Customer Operations jobs in California, the most frequently searched job titles are:
What job categories do people searching Director Customer Operations jobs in California look for? The top searched job categories for Director Customer Operations jobs in California are:
What cities in California are hiring for Director Customer Operations jobs? Cities in California with the most Director Customer Operations job openings:
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Re-posted 8 days ago
Job description
Customer Operations Role
Our mission is to help small businesses run themselves. We're starting with doctors' offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.
About the RoleCustomer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you'll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.
What You'll Do-
Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly
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Coordinate system access, workflow setup, customer communication, and the operational details required to launch
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Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools
To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.