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Customer Operations Associate Jobs in California

Outset.ai

Customer Operations Associate

San Francisco, CA · On-site

$115K - $130K/yr

We're a tight-knit team serving some of the world's largest enterprises As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering ...

Commure

AI Agents Operations Associate

Mountain View, CA · On-site

The AI Agents Operations Associate will be responsible for testing and improving voice agents ... customer operations and engineering teams. Responsibilities : • Test and QA live AI agents • ...

Calsoft Systems

Operations Associate

Torrance, CA · On-site

As Operations Associate you will play the vital role of coordinating behind-the-scenes to ensure ... Ensure data integrity of all customer order and related data within the ERP system * Collaborate ...

OCVIBE

Operations Associate

Anaheim, CA · On-site

$19.50/hr

Operations Associate Pay Details: The starting hourly rate for this position is $19.50 per hour ... Manage customer flow, including timeliness of service and line flow * Collect, inspect, and ...

OCVIBE

Operations Associate

Anaheim, CA · On-site

$19.50/hr

Operations Associate Pay Details: The starting hourly rate for this position is $19.50 per hour ... Manage customer flow, including timeliness of service and line flow * Collect, inspect, and ...

The Rinks Foundation

Operations Associate

Anaheim, CA · On-site

$19.50/hr

Operations Associate Pay Details: The starting hourly rate for this position is $19.50 per hour ... Manage customer flow, including timeliness of service and line flow * Collect, inspect, and ...

The Rinks

Operations Associate

Anaheim, CA

$19.50/hr

Operations Associate Pay Details: The starting hourly rate for this position is $19.50 per hour ... Manage customer flow, including timeliness of service and line flow * Collect, inspect, and ...

Calsoft Systems

Operations Associate

Torrance, CA

$41K - $52K/yr

As a Sales Fulfillment Associate/Operations Associate, you will play the vital role of coordinating ... Ensure data integrity of all customer order and related data within the ERP system and other ...

SkyBlue Pools

Operations Associate

Los Gatos, CA · On-site

$70K - $75K/yr

As Operations Associate, you'll support warehouse logistics, retail engagement, and customer support-ensuring each component of our business functions with precision. If you enjoy solving problems ...

Crateandbarrel

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Boca, CA

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Palo Alto, CA

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in California

Customer Operations Associate information

See California salary details

$9

$25

$49

How much do customer operations associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer operations associate in California is $25.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $27.07 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a Customer Operations Associate do?

A Customer Operations Associate is responsible for supporting customers by addressing their inquiries, resolving issues, and ensuring a smooth customer experience. They often work closely with other departments to process orders, handle complaints, and provide information about products or services. Their goal is to maintain customer satisfaction by delivering prompt, accurate, and friendly service. Strong communication, problem-solving, and organizational skills are essential for this role.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in California? The most popular types of Customer Operations jobs in California are:
What are popular job titles related to Customer Operations Associate jobs in California? For Customer Operations Associate jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in California look for? The top searched job categories for Customer Operations Associate jobs in California are:
What cities in California are hiring for Customer Operations Associate jobs? Cities in California with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in California as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 22% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,775 per year, or $25.4 per hour.

Customer Operations Associate

Ritual Capital

San Francisco, CA

$115K - $130K/yr

Other

Posted 3 days ago

Job description

Customer Operations Associate

Outset invented a better way to do research: AI-powered user interviews.

Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.

The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.

Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft's venture arm), 8VC, Y Combinator, and Adverb Ventures.

The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.

We're a tight-knit team of 30 based in San Francisco's Financial District, serving some of the world's largest enterprises

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our customers' go-to partner, helping them navigate the platform, manage research logistics, and unlock the full value of our tools. This is a high-impact role with tons of room for ownership, learning, and growth.

Qualifications

  • Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support

  • Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform

  • Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution

  • Contribute to product knowledge by building and maintaining help center content and improving internal documentation

  • Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team

  • Develop process and systems to optimize our internal workflows, including incorporation of automation and AI

Qualifications

  • Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields

  • 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)

  • Excellent communication skills, with experience adapting communication to relevant audiences

  • A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership

  • Experience developing strong product expertise and/or technical expertise

  • Strong organizational skills and experience managing multiple priorities or workstreams in parallel

Benefits

  • Daily collaboration with founders, shaping the core product vision.

  • Exposure to and collaboration with design and research leaders at top global brands.

  • Competitive cash and equity compensation. Actual compensation packages are based on various factors unique to each candidate, including skill set, depth of experience, and certifications.

Outset is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, free from discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

Compensation Range: $115K - $130K

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