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Customer Operations Associate Jobs in Concord, CA

LHH US

Operations Associate

Dublin, CA · Remote

$20 - $25.64/hr

Product Operations Associate About the Role We're looking for a highly organized, detail-oriented ... In this role, you'll work cross-functionally with Product, Engineering, Customer Success, Design ...

LHH US

Operations Associate

Dublin, CA · Remote

$20 - $25.64/hr

Product Operations Associate About the Role We're looking for a highly organized, detail-oriented ... In this role, you'll work cross-functionally with Product, Engineering, Customer Success, Design ...

Crateandbarrel

Operations Associate

Vacaville, CA

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

The Bay Club Company

Operations Associate

Danville, CA · On-site

GENERAL SUMMARY The Operations Associate is responsible for contributing to the success of the ... PRIMARY JOB FUNCTIONS Customer Service * Greet members and guests upon arrival to the Club. * Check ...

Wealth Management Practice

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Client Service & Operations Associate

San Francisco, CA · On-site

$90K - $110K/yr

We are seeking a licensed Client Service & Operations Associate who is organized, proactive, and ... Maintain accurate client records and workflows within our CRM and custodial platforms. * Monitor ...

New

HumanSignal

Operations Associate

San Francisco, CA

$70K - $90K/yr

Build and drive critical operational processes to meet day-to-day customer delivery commitments ... Manage daily operations across multiple Fellow or contributor programs, including onboarding ...

HumanSignal

Operations Associate

San Francisco, CA · On-site

$70K - $90K/yr

Our customers ship better AI, faster, because we partner with their researchers from real-world ... This role sits at the operational core of that delivery engine -- responsible for ensuring our ...

HumanSignal

Operations Associate

San Francisco, CA · On-site

$70K - $90K/yr

Our customers ship better AI, faster, because we partner with their researchers from real-world ... This role sits at the operational core of that delivery engine - responsible for ensuring our ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Concord, CA

Customer Operations Associate information

See Concord, CA salary details

$10

$28

$55

How much do customer operations associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer operations associate in Concord, CA is $28.21, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $30.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What job categories do people searching Customer Operations Associate jobs in Concord, CA look for?

The top searched job categories for Customer Operations Associate jobs in Concord, CA are:

What cities near Concord, CA are hiring for Customer Operations Associate jobs?

Cities near Concord, CA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Concord, CA as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $58,677 per year, or $28.2 per hour.

Operations Associate

HumanSignal Services (formerly Erud AI)

San Francisco, CA • On-site

Full-time

Re-posted 18 hours ago

Job description

Job Summary:
HumanSignal Services is a human data partner for companies building AI models and products. The Operations Associate role involves managing complex operational processes and ensuring high-quality data delivery for AI research, requiring strong problem-solving skills and the ability to navigate shifting customer requirements.
Responsibilities:
• Build and drive critical operational processes to meet day-to-day customer delivery commitments
• Manage daily operations across multiple Fellow or contributor programs, including onboarding, workflow coordination, and ongoing program health
• Maintain operational trackers and documentation to ensure consistent execution and follow-through across the team
• Monitor contributor engagement and flag retention or performance risks before they become delivery issues
• Create an effective feedback loop between frontline operations, product, strategy, and customers
• Identify recurring bottlenecks and recommend process improvements; run pilots and experiments to test solutions
• Collaborate with SPLs, TPMs, Customer Operations, and Product teams to improve processes for new and existing customers
Qualifications:
Required:
• 2+ years of experience in an operational role or top-tier consulting firm
• Undergraduate degree in an analytics-heavy field (Engineering, Economics, or related)
• Action-oriented; balances creative problem-solving with scrappy execution
• Strong analytical and process-improvement capability
• Proficiency in SQL or demonstrated analytical tooling skills
Preferred:
• Experience in marketplace, logistics, or workforce platform operations
• Familiarity with tools like Zendesk, Notion, or Airtable
• Exposure to AI/ML workflows, data annotation, or contributor management
• Entrepreneurial mindset; comfortable in fast-moving, ambiguous environments
Company:
HumanSignal Services (formerly Erud AI) delivers high-fidelity, multimodal data for frontier and enterprise AI teams tackling complex, real-world problems. Founded in 2024, the company is headquartered in San Francisco, CA, US, , with a team of 2-10 employees. The company is currently Early Stage.

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