Customer Operations Associate Jobs in Concord, CA

Job Description:

WHO WE ARE:
Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global's portfolio of top luxury retail brands and real estate assets. .
YOU WILL BE:
Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department.
WHAT YOU WILL DO:
General Office
Opening the store: safe, controller, registers and distributing reports
Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages
Jewelry Operations
Follows Jewelry Standards and Shipping Guidelines
Receive, verify, and properly book all jewelry in accordance with Company standards
Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes
Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards
Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results
Prepare and submit all special order requests and Statements of Sale when requested
Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed
Common Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
Assist managers and associates on the selling floor as necessary
Process Fulfillment orders
Ad hoc responsibilities as needed
WHAT YOU WILL BRING:
Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise.
Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
Ability to work a flexible schedule as per business needs & adheres to Dependability standards
Demonstrates attention to detail and keeps personal work space organized
Ability to apply store policies & procedures to help in decision-making
Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
Maintains confidentiality when handling issues
Other store initiatives as assigned by management
YOUR LIFE AND CAREER AT SAKS FIFTH AVENUE:
Opportunity to work in a innovative environment with a company experiencing transformational growth
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount
SALARY AND OTHER BENEFITS:
Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Saks Global. We look forward to reviewing your application.
Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact candidatesupport@saks.com.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.