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Customer Operations Associate Jobs in Valencia, CA

Kith

Operations Associate

Malibu, CA · On-site

$18 - $19/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Kith

Operations Associate

Malibu, CA · On-site

$18 - $19/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Kith

Operations Associate

Beverly Hills, CA · On-site

$18 - $19/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Kith

Operations Associate

Beverly Hills, CA · On-site

$18 - $19/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Valencia, CA

Customer Operations Associate information

See Valencia, CA salary details

$9

$26

$51

How much do customer operations associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer operations associate in Valencia, CA is $26.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $27.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Valencia, CA?

The most popular types of Customer Operations jobs in Valencia, CA are:

What job categories do people searching Customer Operations Associate jobs in Valencia, CA look for?

The top searched job categories for Customer Operations Associate jobs in Valencia, CA are:

What cities near Valencia, CA are hiring for Customer Operations Associate jobs?

Cities near Valencia, CA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you

Customer Operations Analyst

BlueCargo Inc

Los Angeles, CA • On-site

Other

Medical, PTO

Posted 5 days ago

Job description

BLUECARGO
BlueCargo is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a fast-growing startup committed to delivering top-notch products that make a significant impact on our clients’ operations.
Founded by two female entrepreneurs from Y Combinator’s 2018 batch, BlueCargo successfully raised a Series A in 2022. With strong product-market fit, an established platform, and thousands of daily active users, we are entering a new phase of growth.
If transforming the logistics industry with cutting-edge technology sounds exciting, we’d love to connect! We are looking for an experienced Operations Manager with a startup mindset.
Opportunity Overview
Role Overview
As a Customer Operations Associate, you'll be at the forefront of ensuring our clients receive accurate and timely freight audits. Your work will directly impact client satisfaction, operational efficiency, and the continuous improvement of our services. This role offers a unique opportunity to grow within the company, with potential career paths leading to roles in Customer Success, Product Management, or Operations Leadership.
Key Responsibilities
  • Manage Audit Processes: Oversee and execute the day-to-day audit processes for client freight invoices, ensuring accuracy and timeliness.
  • Onboard New Clients: Manage the Vendors Onboarding, EDI integration, SOPs and customization
  • Collaborate Cross-Functionally: Work closely with Customer Success Managers, Product, and Engineering teams to provide feedback and drive improvements to increase automation and efficiency
  • Handle Exceptions: Support clients by managing disputes, claims, and other exceptions related to billing and payment transactions.
Qualifications
In addition to the following skills, we are looking for PROBLEM SOLVERS with an entrepreneurial mindset:
  • Experience: Previous experience in operations, customer service, or account management in the logistics/transportation industry. Experience in D&D Audit and Account Payables in a plus.
  • Analytical Skills: Ability to collect data, analyze results, and draw valid conclusions.
  • Tech-Savvy: Passion for technology and data, with a keen interest in leveraging tools to improve processes. Experience in EDI integration is a plus.
  • Communication: Excellent written and spoken communication skills.
Classification
  • Culture: Be part of a caring, high-impact team that values collaboration and personal growth.
  • Benefits: Medical benefits, unlimited PTO, and a flexible work environment.
  • Community: Work in an international, inclusive culture as part of a Y Combinator-backed company!

Apply