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Customer Operations Associate Jobs in Alameda, CA

Outset

Customer Operations Associate

San Francisco, CA · On-site

Customer Operations Associate Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative ...

The Bay Club Company

Operations Associate

Danville, CA · On-site

GENERAL SUMMARY The Operations Associate is responsible for contributing to the success of the ... PRIMARY JOB FUNCTIONS Customer Service * Greet members and guests upon arrival to the Club. * Check ...

The Bay Club Company

Operations Associate

Daly City, CA · On-site

GENERAL SUMMARY The Operations Associate is responsible for contributing to the success of the ... PRIMARY JOB FUNCTIONS Customer Service * Greet members and guests upon arrival to the Club. * Check ...

The Bay Club Company

Operations Associate

Novato, CA · On-site

GENERAL SUMMARY The Operations Associate is responsible for contributing to the success of the ... PRIMARY JOB FUNCTIONS Customer Service * Greet members and guests upon arrival to the Club. * Check ...

HumanSignal

Operations Associate

San Francisco, CA · On-site

$70K - $90K/yr

Build and drive critical operational processes to meet day-to-day customer delivery commitments ... Manage daily operations across multiple Fellow or contributor programs, including onboarding ...

HumanSignal

Operations Associate

San Francisco, CA

$70K - $90K/yr

Our customers ship better AI, faster, because we partner with their researchers from real-world ... This role sits at the operational core of that delivery engine -- responsible for ensuring our ...

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Customer Operations Associate information

See Alameda, CA salary details

$10

$29

$57

How much do customer operations associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer operations associate in Alameda, CA is $29.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $31.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Alameda, CA?

The most popular types of Customer Operations jobs in Alameda, CA are:

What job categories do people searching Customer Operations Associate jobs in Alameda, CA look for?

The top searched job categories for Customer Operations Associate jobs in Alameda, CA are:

What cities near Alameda, CA are hiring for Customer Operations Associate jobs?

Cities near Alameda, CA with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Alameda, CA as of June 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $60,606 per year, or $29.1 per hour.

Customer Operations Associate

San Francisco, CA • On-site

Outset
See more jobs at Outsetexternal

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Re-posted yesterday

Job description

Customer Operations Associate

Outset invented a better way to do research: AI-powered user interviews.

Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.

The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.

Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft's venture arm), 8VC, Y Combinator, and Adverb Ventures.

The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.

We're a tight-knit team serving some of the world's largest enterprises.

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our customers' go-to partner, helping them navigate the platform, manage research logistics, and unlock the full value of our tools. This is a high-impact role with tons of room for ownership, learning, and growth.

Qualifications

  • Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support

  • Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform

  • Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution

  • Contribute to product knowledge by building and maintaining help center content and improving internal documentation

  • Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team

  • Develop process and systems to optimize our internal workflows, including incorporation of automation and AI

Qualifications

  • Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields

  • 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)

  • Excellent communication skills, with experience adapting communication to relevant audiences

  • A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership

  • Experience developing strong product expertise and/or technical expertise

  • Strong organizational skills and experience managing multiple priorities or workstreams in parallel

Apply