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Director Customer Operations Jobs in California (NOW HIRING)

DwyerOmega

Director, Customer Success

Simi Valley, CA · On-site

The Director of Customer Success is accountable for both customer satisfaction and commercial ... Success in this role requires strong leadership, operational discipline, and a commercial mindset.

Gatik AI

Director, Customer Success

Santa Clara, CA · On-site

... operations. About the role We are seeking a dynamic and customer-focused Director of Customer ... Success to join our team. The Director of Customer Success will build and lead a Customer Success ...

Illumio

Director, Customer Trust

San Jose, CA · On-site

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. The Director of Customer Trust leads the company ...

Arkero

Director, Customer Transformation

Los Angeles, CA · On-site

$140 - $190/hr

The Role We are hiring a Director, Customer Transformation to make sure Arkero doesn't just get ... product operations, enablement, or enterprise software rollout. * A track record of driving ...

PracticeTek

Director, Customer Success

San Diego, CA · On-site

Operational Leadership & Team Performance Lead and scale a 50+ person Customer Success Operations and Professional Services team across onboarding, support, retention, and digital service delivery ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171.30 - $299.80/hr

Director, Customer Experience (CX)Skip to main contentThis site uses and sets "cookies" on your ... Ensure consistency across digital, voice, and operational interactions## ## CX Modernization (SMB ...

Illumio

Director, Customer Trust

Sunnyvale, CA · On-site

$227K - $272K/yr

... operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform ... The Director of Customer Trust leads the company's customer-facing security engagement program.

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Showing results 21-40

All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in California

Director Customer Operations information

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What are the most commonly searched types of Customer Operations jobs in California? The most popular types of Customer Operations jobs in California are:
What are popular job titles related to Director Customer Operations jobs in California? For Director Customer Operations jobs in California, the most frequently searched job titles are:
What job categories do people searching Director Customer Operations jobs in California look for? The top searched job categories for Director Customer Operations jobs in California are:
What cities in California are hiring for Director Customer Operations jobs? Cities in California with the most Director Customer Operations job openings:
Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in California as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer & Operations Specialist

Norchem

Los Angeles, CA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

About the Role
We are seeking a highly organized, detail-driven, and proactive Customer Services & Operations Specialist to support our daily operations in a fast-paced environment. This is a dynamic, multi-functional role ideal for a professional who thrives on ownership, works well independently, and has a strong internal drive to execute and follow through.
At our core, we value accountability, teamwork, adaptability, and exceptional customer service. This position plays a critical role in ensuring smooth coordination between customer service, order processing, logistics, and internal operations while helping deliver a seamless customer experience.
This role offers the opportunity to work closely with sales, production, accounting, logistics, and field service teams in support of customers nationwide and internationally.
Position Overview
This role combines customer service, operational coordination, order management, logistics oversight, and office administration in a fast-paced environment. You will be responsible for managing customer interactions, overseeing order flow, coordinating shipments, supporting internal processes, and ensuring administrative operations are executed with accuracy and urgency.
The ideal candidate is detail-oriented, self-motivated, resourceful, and confident in making decisions independently while maintaining a high level of organization and follow-through.
Location: Los Angeles (border of Alhambra), CA
Schedule: Monday-Friday, 7:30 AM to 4:00 PM with a half-hour lunch.
Benefits
  • Medical, Dental Vision and Life Insurance (94-100% of employee premiums covered on select plans)
  • 401(k) pre-tax/ROTH plans with Employer Safe Harbor Match
  • PTO and STO
  • Federal Holidays
Essential Responsibilities:
  • Manage customer inquiries, order entry, quotes, and order tracking using ERP software
  • Coordinate with production, shipping, accounting, and sales teams to support order fulfillment and customer needs
  • Communicate order status, backorders, shipment tracking, and delivery updates to customers and field representatives
  • Prepare, track and oversee shipments via common carriers, ie. USPS, UPS, and FedEx
  • Process requests for SDS documentation, product literature, and labeling requirements
  • Support day-to-day office operations including phones, mail, filing, office supplies, and administrative coordination
  • Maintain accurate records, pricing, and documentation
  • Deliver professional, responsive, and solutions-oriented customer service
  • Perform other related duties as assigned by management
What We're Looking For
  • Detail-Oriented: You catch errors before they happen and take pride in precision
  • Self-Motivated: You take initiative and don't wait for direction to move work forward
  • Independent: You perform effectively with minimal supervision while staying accountable
  • Driven: You have a strong sense of urgency and consistently follow through
  • Organized: You can manage multiple priorities without losing accuracy or focus
  • Customer-Focused: You deliver responsive, professional, solutions-oriented service
  • Problem Solver: You approach challenges with a "figure it out" mindset
Minimum Qualifications:
  • 7+ years of experience in office management, customer service, order management, operations support, or related roles
  • Prior experience with ERP or accounting systems required
  • Strong understanding of order processing, logistics coordination, and customer account support
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and Adobe Acrobat
  • Excellent organizational, multitasking, and communication skills
  • Ability to manage competing priorities independently and with accuracy
  • Typing speed of 60+ WPM preferred
Why Join Us
  • Collaborative, team-oriented environment
  • Opportunity to take ownership and make a direct impact
  • A role that values accountability, initiative, and execution
  • Diverse and engaging responsibilities across multiple departments
  • Stable and growing company with long-term opportunity

If you enjoy a collaborative environment, cross-functional responsibilities, and being an important part of a growing organization, we encourage you to apply.

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