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Customer Experience Operations Manager Jobs in California

Rheem

Manager, Customer Experience

Oxnard, CA · On-site +1

$84K - $154K/yr

Analyze customer feedback, trends, and operational data to identify opportunities for process ... Manage customer experience projects, communications, and change management efforts across the ...

Michaels Stores

Customer Experience Manager

Glendale, CA · On-site

$18.25 - $23.30/hr

Store - LA-GLENDALE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

Mail Dispatch

Be Seen First

Operations Manager

San Diego, CA · On-site

$80K - $100K/yr

We are seeking an experienced Operations Manager to lead San Diego-based operations and take ownership of daily transportation operations, team performance, customer service, and operational results.

Five Below

Customer Experience Manager

Orange, CA

$19.90/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Sacramento, CA · On-site

$19.90/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Paso Robles, CA · On-site

$19.90/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Valencia, CA · On-site

$21.47/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Sacramento, CA · On-site

$19.90/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Riverside, CA · On-site

$19.90/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Michaels Stores

Customer Experience Manager

Buena Park, CA · On-site

$17.75 - $23.10/hr

Store - LA-BUENA PARK, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

Five Below

Customer Experience Manager

Apple Valley, CA · On-site

$19.90/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Norwalk, CA

$21.47 - $22.97/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Norwalk, CA · On-site

$21.47 - $22.97/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Kith

Customer Experience Supervisor

Malibu, CA · On-site

$23 - $25/hr

Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling ...

Kith

Customer Experience Supervisor

Beverly Hills, CA · On-site

$26 - $28/hr

Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling ...

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Showing results 41-60

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in California

Customer Experience Operations Manager information

See California salary details

$43.9K

$122.1K

$133.7K

How much do customer experience operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer experience operations manager in California is $122,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are the most commonly searched types of Customer Experience Operations jobs in California?

The most popular types of Customer Experience Operations jobs in California are:

What are popular job titles related to Customer Experience Operations Manager jobs in California?

For Customer Experience Operations Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in California look for?

The top searched job categories for Customer Experience Operations Manager jobs in California are:

What cities in California are hiring for Customer Experience Operations Manager jobs?

Cities in California with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $122,058 per year, or $58.7 per hour.

Manager, Customer Experience

Rheem

Oxnard, CA • On-site, Remote

$84K - $154K/yr

Full-time

Posted 5 days ago

Job description

The Manager, Customer Experience is responsible for overseeing the division's Customer Service Professionals and providing service to internal and external customers on complex issues including determining customer requirements, expectations and ensuring fulfillment.


This position will serve Rheem North America, and can be located in Oxnard, CA, Fort Smith, AR, San Antonio, TX, O'Fallon, Mo, or Mongomery, AL. This role follows our hybrid work arrangement, with team members working in the office Monday through Thursday and remotely on Fridays. 

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day.
Our Behavior Based Values set us apart:
  • Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective
  • Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
  • Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens
  • Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
  • Bachelor's Degree in Business, Statistics, Economics, or related field
  • 7+ years' experience customer service or customer call center operations
  • Experience supervising others
  • Experience with ERP programs such as Oracle or AS400 and Order Management Systems.
  • Excellent communication skills, written and verbal, with attention to detail and accuracy.
  • Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
  • Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.
  • Demonstrated ability to work well with others is a matrix team environment
  • Ability to present information and respond to questions from groups, manager, clients, and customers
  • Recognize and implement process improvement.

  • Understanding of supply chain logistics.

    HOW TO STAND OUT:

  • Advanced Degree in Business, Statistics, Economics, or related field
  • Experience in related industry

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING OTHERS, you will be expected to demonstrate the following competencies and behaviors:

  • Aligning Performance for Success
  • Applying Business Knowledge
  • Building Talent
  • Building Trusted Relationships
  • Communicating with Impact
  • Customer-Orientation
  • Delegating Tasks
  • Executing/Leading the Team
  • Facilitating Change
  • Fostering Relationships/ Emotional Intelligence
  • Influencing
  • Problem Solving & Decision Making
  • Supporting Innovation

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

The pay scale for this position $84,400-$154,764. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

  • Lead and develop a high-performing customer experience team focused on delivering exceptional service and customer satisfaction.

  • Drive customer experience strategy, processes, and initiatives to enhance customer loyalty and business performance.

  • Monitor and improve key performance indicators (KPIs), including service levels, quality, response times, and customer satisfaction metrics.

  • Manage customer escalations and partner with cross-functional teams to ensure timely and effective resolution of complex issues.

  • Analyze customer feedback, trends, and operational data to identify opportunities for process improvement and enhanced service delivery.

  • Collaborate with Sales, Operations, Product Management, IT, Marketing, and other stakeholders to improve the end-to-end customer experience.

  • Establish and maintain customer service standards, policies, and best practices that support organizational objectives.

  • Lead workforce planning, staffing, training, and performance management activities to ensure operational effectiveness.

  • Champion continuous improvement initiatives, leveraging technology, automation, and customer insights to drive efficiency and service excellence.

  • Manage customer experience projects, communications, and change management efforts across the organization.

  • Oversee reporting and business reviews, providing recommendations and action plans to improve customer outcomes.

  • Foster a customer-centric culture that promotes accountability, collaboration, and continuous improvement.

  • Other duties as assigned.

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