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Customer Success Operations Jobs in Arizona (NOW HIRING)

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

$60K/yr

Customer Success Specialist Location: Phoenix, Arizona ... USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company ...

Redirect Health

Manager of Member Success

Phoenix, AZ · On-site

$80K - $85K/yr

Working with Customer Success Advocates, New Client Onboarding and Customer Success Operations, the department engages across Redirect Health's clients, members and brokers, to provide simple, truly ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Arizona

Customer Success Operations information

See Arizona salary details

$30.3K

$77.4K

$130.5K

How much do customer success operations jobs pay per year?

As of Jul 31, 2026, the average yearly pay for customer success operations in Arizona is $77,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,300.00 per year, depending on experience, location, and employer.

How does a Customer Success Operations professional typically collaborate with Customer Success Managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a Customer Success Operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is Customer Success Operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are the most commonly searched types of Customer Success Operations jobs in Arizona? The most popular types of Customer Success Operations jobs in Arizona are:
What are popular job titles related to Customer Success Operations jobs in Arizona? For Customer Success Operations jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Arizona look for? The top searched job categories for Customer Success Operations jobs in Arizona are:
What cities in Arizona are hiring for Customer Success Operations jobs? Cities in Arizona with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Arizona as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $77,406 per year, or $37.2 per hour.

Operations Manager - Customer Success

Townsquare Interactive

Phoenix, AZ • On-site

$133K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Operations Manager - Customer Success
Townsquare Interactive
**This position requires you to work in our Downtown Phoenix office**
About Townsquare Interactive:
At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring - we've got all your digital needs covered. Our mission is to simplify success for businesses of all sizes.
The Operations Manager - Customer Success Opportunity:
As an Operations Manager, you will lead and develop a high-performing Customer Success team, ensuring excellence in onboarding, inbound and outbound call handling, edit requests, account management, and account resolution. You will drive operational efficiency by optimizing processes, implementing best practices, and monitoring key performance metrics to enhance team performance and customer satisfaction. As part of the continued growth of our Phoenix office, you will play a key role in building and supporting our expanding team while partnering closely with leadership and cross-functional teams to improve customer experiences, resolve escalations, and contribute to overall business growth.
Responsibilities:
Team Leadership & Development
  • Lead, train, and mentor Onboarding Specialists and Customer Success Specialists, fostering a high-performance, customer-focused team.
  • Conduct regular coaching sessions, one-on-ones, and skill-building workshops to drive growth and accountability.
  • Lead by example, promoting professionalism, collaboration, and a results-driven culture.

Client Onboarding and Campaign Deployment:
  • Oversee the onboarding process, ensuring seamless communication between sales, production, and account management teams.
  • Ensure campaigns are launched in alignment with client's business goals and expectations.
  • Act as an escalation point for complex onboarding issues, resolving them promptly and effectively.

Performance & Process Management
  • Monitor and analyze KPIs for inbound/outbound calls, account management, product adoption and issue resolution.
  • Optimize workflows to improve efficiency, meet SLAs, and enhance customer satisfaction.
  • Hold team members accountable for performance goals, providing clear feedback and improvement strategies.

Collaboration & Communication
  • Partner with cross-functional teams to ensure seamless service delivery and continuous process improvements.
  • Act as the escalation point for complex customer issues, ensuring swift and effective resolution.
  • Provide leadership with regular updates on team performance, challenges, and strategic recommendations.

Continuous Improvement & Strategy Execution
  • Identify and implement best practices to enhance training, workflows, and customer success operations.
  • Stay informed on industry trends to drive innovation and maintain a competitive edge.
  • Foster a culture of learning, adaptability, and process optimization to ensure sustained success.

Qualifications:
  • BA/BS degree in Business Administration, Management, or a related field (preferred)
  • Minimum of 5 years of experience in a leadership role within a SAAS or digital marketing environment.
  • Strong leadership and team management skills with the ability to inspire and drive performance.
  • Exceptional presentation, interpersonal, and communication skills
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Experience with call volume tracking and allocating headcount to support business needs.
  • Exceptional problem-solving skills and the ability to handle high-pressure situations.

Benefits:
  • Competitive base salary and bonus plan
  • 3 weeks PTO
  • 9 paid holidays (including 2 personal/floating holidays)
  • Volunteer Time Off
  • Health, Dental, and Vision Insurance
  • Pet Insurance
  • 401(K) Retirement Plan with Company Match
  • Employee Stock Purchase Plan
  • Company-provided laptop
  • Comprehensive training and growth opportunities
  • Unlimited growth potential in a dynamic work environment

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.
Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.
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