External Operations Manager Jobs in Summit, NJ (NOW HIRING)

Position Title: Sr. Manager External Operations & Logistics Quality

Department: Global Quality

Location: Morris Plains, NJ (Hybrid - 3 Days Onsite)

Reports to: Director EXO & Logistics Quality

Scope / Brands:  Americas Third Party Manufacturers and Distribution Centers

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world's leading beauty companies, comprised of a family of iconic brands such as Wella, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

The Role

The Sr. Manager Quality provides regional leadership for all Quality activities across Third Party Manufacturers (TPMs) and the logistics network in the Americas, ensuring compliance with Cosmetic GMP, regulatory requirements, and Wella Quality Standards through robust governance, audits, capability building, and crossfunctional influence.

Key Responsibilities

• External Operations (EXO) Quality
• Leads and develops the External Operations Quality Team with 3 direct and 1 indirect team members
• Monitors and governs regulatory compliance and operational performance of TPMs
• Conducts and approves QA audits at TPMs; ensures timely closure and effectiveness of CAPAs
• Manages and approves product inspections and the batch release process in SAP
• Owns nonconformance management and complaint investigations with TPMs and internal Wella functions
• Leads CAPA governance, tracking actions through to effectiveness verification
• Drives cross-functional quality projects (test method upgrades, process changes, new product qualification and new TPM onboarding)
• Analyzes monthly quality KPIs and implement structured continuous improvement plans

• Logistics Quality
• Ensures product quality through the distribution network
• Builds quality capabilities in Distribution Centers (DCs) and Customization Centers (CCs)
• Approves and validates co-packing/manipulation activities for compliance with Wella quality and regulatory standards
• Ensures full traceability across the distribution network and leads incident blocking, quarantine, and reconciliation of blocked stock.
• Drives harmonization and capability-building initiatives across logistics partners
• Conducts DC/CC audits and monitors CAPA closure and effectiveness
• Analyzes monthly quality KPIs and implement structured continuous improvement plans

Minimum Qualifications 

• 6+ years of experience in Quality within cosmetics, personal care, or consumer goods. Experience with OTC drugs or Food Supplements is a plus.
• Bachelor's degree in Chemistry or related technical field
• Strong knowledge of Cosmetic GMP, FDA regulations, and quality standards
• Experience in TPM and DC/CCs audits
• Demonstrated people leadership (direct or matrix)
• Willingness to travel up to 20 % (primarily within Americas)
• Strong project management and stakeholder management skills
• Excellent communication and influencing skills
• Proficiency in SAP and Microsoft Office

We disclose the compensation range for positions in compliance with local law. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, skills and in comparison to internal incumbents currently in similar roles. Pay Range: $xxx,xxx - $xxx,xxx salary per year. The range listed is just one component of Wella Company's total rewards package for employees. Other rewards may include annual bonus plan or variable pay, depending on the role. In addition, Wella Company provides a rich variety of benefits to employees, including health insurance, life and disability insurance, 401(k) retirement plan, paid holidays and paid time off (PTO).

NOTICES 

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

 If you need assistance and/or a reasonable accommodation due to a disability during the application process, please email NA.Recruiting@wella.com. This email account will not respond to inquiries regarding the status of a candidate's application.

Wella participates in the E-Verify Program to confirm eligibility to work in the United States. Information regarding your rights: Know Your Rights and Pay Transparency Nondiscrimination Provision.