ZipRecruiter

Log In

1

Customer Success Operations Manager Jobs in Summit, NJ

Luminance

Customer Success Manager

New York, NY · On-site

You will manage onboarding milestones, align stakeholders, and act as a strategic partner as customers modernize their legal operations. We welcome candidates from Customer Success, Account ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships spanning institutional ...

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships spanning institutional ...

Luminance

Customer Success Manager

New York, NY

You will manage onboarding milestones, align stakeholders, and act as a strategic partner as customers modernize their legal operations. We welcome candidates from Customer Success, Account ...

Pangram

Customer Success Manager

New York, NY · On-site

$120K - $160K/yr

Role Summary As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines. You'll work with the executive team and AEs to ...

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is ...

PermitFlow

Customer Success Manager

New York, NY · On-site

$130K - $180K/yr

Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer ... Collaborate with our Permit Operations team to onboard clients and ensure their continued ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their ...

Shield

Customer Success Manager

New York, NY · On-site +1

$130K - $155K/yr

As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding ... Champion the Customer Voice - Represent customer needs across Product, R&D, and Operations to ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

Patlytics

Customer Success Manager

New York, NY · On-site

$120K - $150K/yr

Customer Success Manager We are looking for a highly motivated Customer Success Leader, who will drive and execute a strategic vision to ensure our customers receive the maximum value from each ...

hyperexponential

Customer Success Manager

New York, NY · On-site

$111K - $135K/yr

Customer Success at hx is about much more than account management. We work with some of the world's largest insurers to make sure hx is driving real outcomes across pricing, underwriting and ...

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is ...

previous page

Showing results 41-60

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Summit, NJ

Customer Success Operations Manager information

See Summit, NJ salary details

$47.3K

$131.4K

$144K

How much do customer success operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success operations manager in Summit, NJ is $131,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,400.00 and $142,400.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Manager jobs in Summit, NJ look for?

The top searched job categories for Customer Success Operations Manager jobs in Summit, NJ are:

What cities near Summit, NJ are hiring for Customer Success Operations Manager jobs?

Cities near Summit, NJ with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Summit, NJ as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $131,419 per year, or $63.2 per hour.

Customer Success Manager

Luminance

New York, NY • On-site

Full-time

Re-posted 19 days ago

Job description

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance’s enterprise LegalTech platform. This role is ideal for someone who enjoys working in a consultative, outcomes-driven way and who is confident guiding customers through structured onboarding and long-term adoption journeys.

As a Customer Success Manager at Luminance, you will partner with legal teams as they evolve their workflows and embrace AI-driven technology. You will play a key role in supporting customers through change, ensuring successful adoption, and helping them realize measurable value from their investment.

The successful candidate will combine strong relationship-building skills with analytical thinking and disciplined delivery. You will manage onboarding milestones, align stakeholders, and act as a strategic partner as customers modernize their legal operations.

We welcome candidates from Customer Success, Account Management, Project Management, Implementation, or client-facing legal roles including former lawyers who are passionate about technology and contributing to innovation within the legal industry.

Responsibilities
  • Own and manage the post-sales customer experience across Luminance’s product suite
  • Lead structured onboarding engagements, ensuring clear milestones, timelines, and stakeholder alignment
  • Partner with customers as they adopt AI-driven solutions and modernize their legal workflows
  • Guide customers through change management and drive strong user adoption across teams
  • Act as the primary point of contact during onboarding and early lifecycle phases
  • Build trusted relationships with key stakeholders across legal and business teams
  • Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and effective customer journey
  • Monitor customer engagement and proactively address risks and opportunities
  • Identify opportunities for account growth, renewals, and expanded product usage
  • Advocate for customers internally, representing their feedback and priorities to Product and leadership teams to enhance product development and service delivery
  • Deliver product demonstrations, training sessions, and enablement support

Requirements

    • Experience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTech
    • Demonstrated ability to manage structured onboarding processes or customer-facing projects
    • Experience supporting customers through technology adoption or organizational change initiatives
    • Strong organizational and project management skills, with the ability to manage timelines and stakeholder expectations
    • Experience supporting customers on guided, consultative software platforms (not purely self-serve)
    • Strong communication and stakeholder-management skills
    • Ability to quickly learn and confidently explain advanced product functionality
    • Analytical, proactive, and solution-oriented mindset
    • Bachelor’s degree or equivalent practical experience

Compensation - $75,000 - $80,000

Benefits

discretionary bonus per quarter