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Customer Success Operations Manager Jobs in Summit, NJ

Niural Inc

Manager, Customer Success

New York, NY · On-site

$95K - $105K/yr

You will report directly to the Director, PEO Operations and serve as the first leadership layer ... Direct management of 4-6 Customer Success team members supporting benefits and payroll client ...

OnCorps LLC

Customer Success Manager

New York, NY

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for ... We're the leading agentic AI platform for fund operations, delivering intelligent exception ...

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships spanning institutional ...

EMARKETER

Customer Success Manager

New York, NY · On-site

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Tabs

Customer Success Manager

New York, NY · On-site

$120K - $165K/yr

Build strong relationships with finance, AR, and operations stakeholders to drive long-term retention and expansion. Who You Are * 5+ years of experience in customer success, account management, or a ...

MongoDB

Customer Success Manager

New York, NY · On-site

The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ... Conduct comprehensive customer business reviews, analyzing technical health and operational ...

Revin AI

Customer Success Manager

New York, NY · On-site

$150K - $170K/yr

Customer Success Manager (CSM) Location: New York City Compensation: Base: $110,000-130,000 ... In most cases, the customer purchasing Revin is managing a substantial operational footprint across ...

OnCorps LLC

Customer Success Manager

New York, NY · On-site

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for ... We're the leading agentic AI platform for fund operations, delivering intelligent exception ...

intenseye

Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

EHS, operations, and quality teams gain continuous leading indicators, deep operational insight ... The Role We are seeking a Customer Success Manager for our growing US team based in New York City.

Tabs

Customer Success Manager

New York, NY · On-site

$120K - $165K/yr

Build strong relationships with finance, AR, and operations stakeholders to drive long-term retention and expansion. Who You Are * 5+ years of experience in customer success, account management, or a ...

MongoDB

Customer Success Manager

New York, NY

The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ... Conduct comprehensive customer business reviews, analyzing technical health and operational ...

EqualAccess

Customer Success Manager

New York, NY

$130K - $140K/yr

Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the ... company transforming operations within the hospitality and property management space. The ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

intenseye

Customer Success Manager

New York, NY

$115K - $125K/yr

EHS, operations, and quality teams gain continuous leading indicators, deep operational insight ... The Role We are seeking a Customer Success Manager for our growing US team based in New York City.

Luminance

Customer Success Manager

New York, NY · On-site

You will manage onboarding milestones, align stakeholders, and act as a strategic partner as customers modernize their legal operations. We welcome candidates from Customer Success, Account ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Summit, NJ

Customer Success Operations Manager information

See Summit, NJ salary details

$47.3K

$131.4K

$144K

How much do customer success operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success operations manager in Summit, NJ is $131,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,400.00 and $142,400.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Manager jobs in Summit, NJ look for?

The top searched job categories for Customer Success Operations Manager jobs in Summit, NJ are:

What cities near Summit, NJ are hiring for Customer Success Operations Manager jobs?

Cities near Summit, NJ with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Summit, NJ as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $131,419 per year, or $63.2 per hour.

Manager, Customer Success

Niural Inc

New York, NY • On-site

$95K - $105K/yr

Full-time

Re-posted 6 days ago

Job description

About Niural
Niural is the AI-native global PEO for the modern workforce. Our mission is to give every growing company enterprise-grade payroll, benefits, and compliance without the enterprise overhead. Built from scratch rather than retrofitted onto legacy systems, Niural combines payroll, PEO/ASO, global EOR, benefits, and vendor payments into one intelligent platform. Powered by EMMA, our AI coworker that executes - not just advises - Niural runs payroll and compliance across 150+ countries with near-perfect accuracy. Backed by a $52M Series A and $200M+ in annualized gross revenue on our PEO product alone, we're building the financial infrastructure that companies run their businesses on.
About the Role
Niural AI is looking for an experienced people manager to lead our Customer Success team. In this role, you will manage a client-facing team that supports payroll, benefits, and PEO relationships, ensuring clients receive consistent, timely, and high-quality service.
You will report directly to the Director, PEO Operations and serve as the first leadership layer for the Customer Success team. You will be responsible for team performance, coaching, client issue resolution, operational consistency, and helping build a high-accountability, service-driven culture as the team scales.
Niural AI operates at a fast pace. Priorities can shift, processes continue to evolve, and we need leaders who can make sound decisions, support their teams, and keep work moving without waiting for perfect information.
What You'll Own
  • Direct management of 4-6 Customer Success team members supporting benefits and payroll client relationships
  • Team performance, development, coaching, feedback, and accountability
  • Client issue triage and resolution, serving as the first leadership point of contact for complex client questions or service concerns
  • Consistent adherence to internal processes, SLAs, communication standards, and follow-through expectations
  • Cross-functional coordination with Benefits Operations, Payroll, Implementation, Tax, Invoicing, and Engineering teams
  • Visibility into client health, recurring service issues, operational risks, and recommended process improvements
  • Support for building a consistent and scalable client experience across the customer portfolio
What We're Looking For
  • 3+ years of experience managing a Customer Success, Client Services, Account Management, or Operations team in a B2B environment
  • Proven ability to coach, develop, and hold team members accountable in a structured and supportive way
  • Strong client judgment, including knowing when to resolve directly, involve internal partners, or escalate appropriately
  • Experience managing through systems, processes, metrics, and service standards - not just relationships
  • Comfort leading in a fast-moving environment where processes are still evolving
  • Experience in a Series A/B startup environment, particularly in fintech, HR tech, or SaaS, is strongly preferred
  • Strong cross-functional communication skills and the ability to work effectively with internal operations teams
  • Experience in payroll, benefits, HR tech, PEO, workforce management, SaaS, or professional services is strongly preferred
Why Niural AI
Niural AI is a modern global payroll and HR platform built for companies managing US and international workforces. We move fast, solve complex operational problems, and build infrastructure that matters.
This is an opportunity to lead a growing team, strengthen the client experience, and help build the next layer of operational leadership within Niural AI's PEO business.

Apply