Director Customer Operations Jobs in Summit, NJ (NOW HIRING)

Requisition:73269
PSEG Company:Public Service Electric & Gas Co.
Salary Range: $67,500- $128,300
Incentive:PIP 10%
Work Location Category:Hybrid
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
This position is for a Supervisor within the Customer Billing Department. This supervisor role resides in Billing Operations, and will have responsibility to assign and manage work assignments according to business needs. Ensure accurate, complete and timely billing of PSE&G customers, complying with SOX controls.
Ensure Customer Billing processes are developed, up to date, improved and communicated to team members. Collaborate with other departments on billing reviews, complaints, and process improvements, including Customer Relations, Meter Reading, Measurement, Appliance Service Business, Collections, and Information Technology.
Job Responsibilities
Role requires direct supervision of associates in a union environment, with a strong emphasis on managing and developing individual performance.
Key responsibilities include:
Monitor and analyze individual performance on a daily basis, in an effort to achieve established scorecard targets and drive employee performance. Set priorities for the team to ensure effective workload management. Motivate, coach and develop personnel towards high levels of performance, quality, and technical competence. With oversight from manager, resolve employee relations/industrial relations matters to ensure consistency across the department and in compliance with policies, procedures and/or business plan. Plan, organize and coordinate a diverse workforce on a short- and long-term basis to ensure work is done safely and efficiently; to maximize operational effectiveness; and to achieve department targets. Position requires a high level of teamwork and coordination with internal team members and external stakeholders. Supervise and lead by initiating, guiding, supporting and motivating associates. Organize and lead team meetings. Plan and organize activities/projects. Analyze data to assess business performance and adjust local procedures as appropriate. Maintain staff levels/requirements to best meet business needs. Achieve operational excellence and safe work behaviors through leadership, teamwork and effective communication. Learn, maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectation for effective internal business controls. Location and shift of supervisory roles can vary depending on operational needs.
Job Specific Qualifications
BS/BA degree or in lieu of a degree a minimum of 6 years' Utility experience
Strong performance record.
Broad knowledge and experience with Customer Service operations, familiarity with the meter-to-cash process, and related scorecard metrics and controls.
Knowledge of PSE&G's Electric and Gas Tariffs
Demonstrated strong leadership skills; Able to assume all aspects of the supervision of personnel
Technical and analytical/problem-solving expertise
Ability to make decisions, proactively resolve issues, and provide short/long term operational and performance improvement recommendations.
Strong verbal and written communication skills
Able to work independently; prioritize work; meet deadlines and targets
Demonstrated ability to effectively interact with management, colleagues and customers
Broad knowledge of business and technical aspects of the job, including financial and cost management
Strong MS Office skills
General knowledge of SAP CCS and the UWUA Bargaining Agreement
Must possess a Valid U.S. driver's license and maintain a satisfactory driving record.
Minimum Years of Experience
Education
Certifications
None Noted
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.
As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
Certain positions at the Company may require you to have access to 10 CFR Part 810 controlled information. If the position does require access to this information, the Talent Acquisition representative will provide further details upon making an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.
This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers.
PEOPLE WITH DISABILITIES:
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com. If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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Nearest Major Market: Newark
Nearest Secondary Market: New York City
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