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Customer Operations Manager Jobs in Summit, NJ (NOW HIRING)

Plaid Inc

Customer Operations Leader

New York, NY · On-site

$127K - $214K/yr

Own operations strategy and execution across the full customer lifecycle for Support, Technical Account Management, Sales Engineering and Professional Services * Build VoC programs that turn ...

Joyful Health, Inc

Customer Operations Lead

New York, NY · On-site

$146K/yr

The Customer Operations Lead owns the customer operational experience end-to-end - the onboarding ... Our HubSpot CRM and ticketing are already stood up - your job is to take the stack from built to ...

PSEG

Customer Operations Supervisor

Newark, NJ · On-site

$75K - $118K/yr

With oversight from managers, resolve employee relations/industrial relations matters to ensure ... Broad knowledge in Customer Service operations. * Strong performance record. * Demonstrated strong ...

Outset.ai

Customer Operations Associate

New York, NY · On-site

$115K - $130K/yr

As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our ...

EastPoint Sports Ltd., LLC

Be Seen First

Customer Operations Analyst

Succasunna, NJ · On-site

$60K - $80K/yr

The Customer Operations Analyst manages day-to-day activities for assigned accounts, working cross-functionally to ensure customer orders are processed, shipped, invoiced, and completed in accordance ...

New

EastPoint Sports Ltd., LLC

Be Seen First

Customer Operations Analyst

Succasunna, NJ · On-site

$60K - $80K/yr

The Customer Operations Analyst manages day-to-day activities for assigned accounts, working cross-functionally to ensure customer orders are processed, shipped, invoiced, and completed in accordance ...

New

PSEG

8771 Customer Operations Spv

Newark, NJ · On-site

$67K - $128K/yr

... Customer Billing Department. This supervisor role resides in Billing Operations, and will have ... With oversight from manager, resolve employee relations/industrial relations matters to ensure ...

PSEG

Customer Operations Spv - Newark

Newark, NJ · On-site

$140K/yr

With oversight from managers, resolve employee relations/industrial relations matters to ensure ... Bachelor's Degree or minimum of 4 years of equivalent experience in customer operations environment ...

Movado Group

Customer Operations Coordinator

Paramus, NJ · On-site

$280 - $420/hr

Open-Order Management and Customer Commitments Perform daily follow-up of open, blocked, incomplete ... Troubleshoot operational billing issues and support approved invoice corrections or re-billing ...

Candid Health

Customer Strategy & Operations

New York, NY · On-site

$95K - $140K/yr

The Role Candid Health is looking to hire multiple Customer Strategy & Operations team members in 2026! Over the past year, this team has grown significantly, and we're excited to bring on new talent ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Summit, NJ

Customer Operations Manager information

See Summit, NJ salary details

$47.3K

$131.4K

$144K

How much do customer operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer operations manager in Summit, NJ is $131,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,400.00 and $142,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Summit, NJ?

The most popular types of Customer Operations jobs in Summit, NJ are:

What job categories do people searching Customer Operations Manager jobs in Summit, NJ look for?

The top searched job categories for Customer Operations Manager jobs in Summit, NJ are:

What cities near Summit, NJ are hiring for Customer Operations Manager jobs?

Cities near Summit, NJ with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Summit, NJ as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $131,419 per year, or $63.2 per hour.

Customer Operations Leader

Plaid Inc

New York, NY • On-site

$127K - $214K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

We believe that the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid's network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
The Customer Operations team sits at the center of how we scale world-class customer experiences at Plaid. As the Customer Operations Leader, you'll own the strategy and execution of all global ops initiatives in a director level role - leading a team across product operations, customer experience engineering, technical enablement, and org development.
As Customer Operations Leader, you'll focus on scaling operations and enablement across the full customer lifecycle for our Customer Engineering organization, including Support, Technical Account Management, Sales Engineering and Professional Services. You'll be responsible for building our VoC programs as a strategic lever to drive insights from our frontline teams into product improvements and adoption strategies. You will build tooling and programs with measurable outcomes that remove friction for customers and empower our customers to serve themselves.
Responsibilities
  • Hire, develop, and lead a high-performing Customer Ops team across Product Operations, Customer Experience Engineering and Technical Enablement
  • Own operations strategy and execution across the full customer lifecycle for Support, Technical Account Management, Sales Engineering and Professional Services
  • Build VoC programs that turn frontline insights into product improvements and adoption strategies
  • Partner with GTM, Product, and Product Marketing on product feedback loop, launch readiness and enablement
  • Build self-service tooling and programs with measurable outcomes that reduce customer friction
  • Own technical documentation and knowledge programs (internal and external) to improve content quality and self-servicability for customers
  • Establish and monitor key customer ops metrics and source-of-truth data to ensure accountability and growth

Qualifications
  • 8+ years in customer operations, support operations and/or product operations in a leadership role
  • Track record building VoC, self-service, or knowledge management programs at scale
  • Hands-on experience leveraging automation, tooling, and AI to scale support operations and reduce manual effort
  • Strong program management skills across complex, cross-functional initiatives
  • Excellent communication and change management skills - comfortable going from frontline detail to exec narrative
  • Experience partnering with GTM, Product, and PMM teams in a fast-paced, technical environment
  • A customer-first approach grounded in Plaid's principles

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

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