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Customer Operations Manager Jobs in Summit, NJ (NOW HIRING)

EarthCam

Customer Operations Manager

Upper Saddle River, NJ · On-site

$135K/yr

EarthCam is seeking a highly collaborative and hands-on Customer Operations Manager to lead and develop our Tier 1 and Tier 2 Security Product Support teams. This leader works alongside the team ...

EarthCam

Customer Operations Manager

Upper Saddle River, NJ · On-site

$135K/yr

EarthCam is seeking a highly collaborative and hands-on Customer Operations Manager to lead and develop our Tier 1 and Tier 2 Security Product Support teams. This leader works alongside the team ...

Fenix Parts Inc

Customer Operations Specialist

Rahway, NJ · On-site

$20 - $22/hr

This role supports customers, sales, dispatch, and operations by handling counter transactions, administrative tasks, and order coordination that allow General Managers, Operations, and Sales teams ...

GEODIS

Customer Operations Representative

Keasbey, NJ · On-site

Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business * Analyze customer inquiries, make informed decisions ...

City of New York

Operations Manager

Manhattan, NY · On-site

Customer Operations is charged with the processing of tax payments, parking violations payments ... The selected candidate will be responsible for the following: -Manage the modernization project of ...

City of New York

Operations Manager

Manhattan, NY · On-site

$125K - $150K/yr

Customer Operations is charged with the processing of tax payments, parking violations payments ... The selected candidate will be responsible for the following: -Manage the modernization project of ...

City of New York

Operations Manager

Manhattan, NY

Customer Operations is charged with the processing of tax payments, parking violations payments ... The selected candidate will be responsible for the following: -Manage the modernization project of ...

GEODIS

Customer Operations Representative

Keasbey, NJ · On-site

Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business * Analyze customer inquiries, make informed decisions ...

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Customer Operations Manager information

See Summit, NJ salary details

$47.3K

$131.4K

$144K

How much do customer operations manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer operations manager in Summit, NJ is $131,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,400.00 and $142,400.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are the most commonly searched types of Customer Operations jobs in Summit, NJ? The most popular types of Customer Operations jobs in Summit, NJ are:
What job categories do people searching Customer Operations Manager jobs in Summit, NJ look for? The top searched job categories for Customer Operations Manager jobs in Summit, NJ are:
What cities near Summit, NJ are hiring for Customer Operations Manager jobs? Cities near Summit, NJ with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Summit, NJ as of June 2026, with employment types broken down into 81% Full Time, 14% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $131,419 per year, or $63.2 per hour.
Customer Operations Manager

Customer Operations Manager

EarthCam

Upper Saddle River, NJ • On-site

$135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Who We Are

EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.

Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.

We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.

Job Description

EarthCam is seeking a highly collaborative and hands-on Customer Operations Manager to lead and develop our Tier 1 and Tier 2 Security Product Support teams.

This leader works alongside the team daily — coaching, troubleshooting, reviewing cases, and elevating technical expertise. The role blends people leadership, hands-on support involvement, operational oversight, and product ownership. You will serve as the bridge between Support, Engineering, Product, and Field Services, ensuring that customer insights directly influence product improvements and system reliability.

This is an ideal opportunity for someone who leads by example, enjoys rolling up their sleeves, and wants to play a meaningful role in both team development and product evolution.

Responsibilities

  • Lead, mentor, and actively coach Tier 1 and Tier 2 Support Specialists through real-time case reviews and hands-on troubleshooting
  • Participate directly in complex or escalated technical issues involving hardware, software, networking, and security monitoring systems
  • Develop structured onboarding programs and ongoing technical training initiatives
  • Identify skill gaps and build development plans to continuously elevate team capability
  • Monitor support performance metrics including response times, resolution times, escalation rates, and customer satisfaction
  • Ensure SLA adherence and maintain high standards of case documentation and root cause analysis
  • Improve troubleshooting workflows, internal documentation, and knowledge base resources
  • Analyze recurring support trends and translate insights into product, process, or system improvements
  • Partner closely with Engineering and Product teams to prioritize fixes, enhancements, and usability improvements
  • Act as the voice of the customer in cross-functional discussions
  • Optimize escalation processes between Tier 1 and Tier 2 to improve efficiency and accountability
  • Support Field Services and Sales teams with technical insight when necessary

Requirements

Who You Are

  • A strong team builder who leads through collaboration and example
  • Highly hands-on and comfortable working directly in daily support operations
  • Passionate about coaching and developing technical talent
  • Experienced in security systems, IP cameras, video monitoring, and networking fundamentals
  • Calm and solution-oriented in high-pressure customer situations
  • Analytical and proactive in identifying patterns and improvement opportunities
  • Strong communicator who can translate technical challenges into clear business impact

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field preferred
  • 5+ years of experience in technical support, security systems, or related technology
  • 2+ years of leadership, mentorship, or team management experience
  • Experience working within Tier 1 and Tier 2 support environments
  • Strong knowledge of hardware troubleshooting, networking concepts, and SaaS platforms
  • Experience collaborating with Engineering or Product teams is strongly preferred

Benefits

What We Offer

At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.

Our benefits include:

· Base salary starting at 90K yearly

· 100% company-paid health insurance (single coverage)

· Dental and Vision insurance

· 401(k) plan with generous company matching

· Paid time off plus paid holidays

· Complimentary breakfasts, lunches, and snacks

· Team events, BBQs, and our annual company Olympics

We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.

Recruitment Fraud Disclaimer

EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.

https://www.earthcam.net/about/careers/recruitmentfraud/