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Customer Operations Manager Jobs in Summit, NJ (NOW HIRING)

Radar Labs, Inc

Fraud Operations Manager

New York, NY · On-site

$100K - $130K/yr

You'll help customers configure and optimize Radar's fraud decisioning, surface actionable insights through data, and influence how our fraud products evolve based on real-world customer needs. As we ...

Oak St. Health

Operations Manager

Brooklyn, NY · On-site

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

SDC Designs

Operations Manager

New York, NY · On-site

The Operations Manager acts as an extension of the Director of Operations, helping to troubleshoot day to day needs and provide updates directly to customer counterparts as necessary. The Operations ...

Playbook

Client Operations Manager

New York, NY · On-site

$130/hr

Team Leadership & Site Operations: Oversee and inspire host teams (including experience directors ... You have effectively managed the customer lifecycle, including onboarding, steady state, renewals ...

Wylander

Operations Manager

Brooklyn, NY · On-site

$140K/yr

Resolve escalated customer concerns and operational challenges promptly while maintaining a high ... Operations Manager Requirements: * 5+ years of management experience within the restoration ...

Playbook

Client Operations Manager

New York, NY · On-site

$130/hr

Team Leadership & Site Operations: Oversee and inspire host teams (including experience directors ... You have effectively managed the customer lifecycle, including onboarding, steady state, renewals ...

Wylander

Operations Manager

Brooklyn, NY · On-site

$140K/yr

Resolve escalated customer concerns and operational challenges promptly while maintaining a high ... Operations Manager Requirements: * 5+ years of management experience within the restoration ...

Wylander

Operations Manager

Brooklyn, NY · On-site

$140K/yr

Resolve escalated customer concerns and operational challenges promptly while maintaining a high ... Operations Manager Requirements: * 5+ years of management experience within the restoration ...

Playbook

Client Operations Manager

New York, NY

$130/hr

Team Leadership & Site Operations: Oversee and inspire host teams (including experience directors ... You have effectively managed the customer lifecycle, including onboarding, steady state, renewals ...

CVS Health

Operations Manager

Mendham, NJ · On-site

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Hackensack, NJ · On-site

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Summit, NJ

Customer Operations Manager information

See Summit, NJ salary details

$47.3K

$131.4K

$144K

How much do customer operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer operations manager in Summit, NJ is $131,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,400.00 and $142,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Summit, NJ?

The most popular types of Customer Operations jobs in Summit, NJ are:

What job categories do people searching Customer Operations Manager jobs in Summit, NJ look for?

The top searched job categories for Customer Operations Manager jobs in Summit, NJ are:

What cities near Summit, NJ are hiring for Customer Operations Manager jobs?

Cities near Summit, NJ with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Summit, NJ as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $131,419 per year, or $63.2 per hour.

Senior Program Manager, Customer Operations

Etsy

Brooklyn, NY • On-site, Remote

$134K - $174K/yr

Full-time

Posted 5 days ago

Job description

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range:
$134,000.00 - $174,000.00
What's the role?
Etsy is seeking a Senior Program Manager to join our Customer Operations (CO) organization. As a key member of the lean and productive Program Management team within CO, you will be responsible for leveraging the expertise of Etsy's ops teams to lead high-priority and high-impact initiatives that further the company's medium & long term goals in timely, impactful and sustainable ways. Apart from being a trusted thought partner to senior ops leadership, you will also collaborate with other organizations to drive internal efficiency, operational excellence and an improved customer experience.
This is a full-time position reporting to the Senior Manager, Program Management. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy's Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy's Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.
What's this team like at Etsy?
  • The Customer Operations (CO) org is focused on delivering exceptional customer experiences to Etsy's sellers & buyers. CO brings together customer support, shipping, trust & safety, risk & fraud, outsourcing, and international operations under one roof - and the Program Management team works across all of these functions to lead strategic cross-functional initiatives. As a key member of this team, you will help refine the team's strategic direction and operational cadence.
  • This team collaborates with a diverse group of partners across Product, Engineering, Analytics, Research, Design and Operations to build our organization as a continuously improving entity that is able to deliver highly delightful and reliable experiences to Etsy's sellers & buyers.
  • We manage key program launches through uncertainty & complexity, following a governance model that prioritizes effective decision-making & clear communication at every stage. We seek to function with transparency, operational rigor and objectivity, always ensuring that our work is aligned with top-line company goals.

What does the day-to-day look like?
  • Lead cross-functional high-priority programs that directly ladder up to CO objectives and big bets. Through your strong analytical & program management skills, you will accelerate the delivery of these important and/or urgent initiatives, enabling our org to stay on track to deliver its quarterly goals.
  • Develop the strategy, objectives, prioritization and roadmap for the project/program you own and act as an ambassador for them to the broader ecosystem of partner teams (within and outside CO)
  • Create and maintain standards of collaboration and optimization of information flows for the program (what are the program's objectives, why is it important, and when-where-how do we meet, communicate & decide). You define collaborators (and RACIs when relevant) and make sure that all collaborating teams are set up for success.
  • Communicate initiative status, progress & roadblocks to key collaborators proactively and at the right time intervals
  • Facilitate critical tradeoff decisions on behalf of CO leadership across operations and technology initiatives
  • Facilitate preparation and delivery of monthly / quarterly business reviews, senior leadership comms, program look-backs and blameless post-mortems.
  • Create systems and org-wide operating rhythms that maintain tight feedback loops between our internal teams, thereby enabling CO to consistently over-deliver on impact and CX milestones.
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:
  • Have 5-7 years of experience in business operations, corporate strategy, consulting, or a related field. Prior experience within a technology organization, dedicated to creative problem solving and owning strategic projects is required.
  • A strong collaborator who knows how to drive decision-making. Knows when and how to balance data with intuition, and thoughtfulness with agility
  • Excellent verbal and written communication skills with a proven track record to distill complex information and interact with the leadership team and cross-functional partners
  • Adept at influencing outcomes and people without reporting lines. Ability to maintain order, focus and calm in times of ambiguity and changing priorities
  • Exhibit strong critical problem solving ability in scenarios of ambiguity and changing priorities. You are hyper-focussed on the solution and work with your stakeholders to optimize for end results.
  • Successful track record of solving complex technology and consumer-facing problems, is a huge plus
  • Use data to sharpen your thinking and support your analysis. A background in, or familiarity with data analytics and/or financial analysis is a plus but not necessary.

Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

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