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Director Of Customer Operations Jobs (NOW HIRING)

Elephas

Director, Customer Operations

Madison, WI · On-site

Summary Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service ...

Ccfs

Director of Customer Experience

Eagan, MN · On-site

$10K/mo

Director of Customer Experience Department: Customer Service Job Status: Exempt Compensation ... Monitor account health and revenue trends; ensure Sales and operational teams are engaged and ...

Ccfs

Director of Customer Experience

Denver, CO · On-site

$10K/mo

Director of Customer Experience Department: Customer Service Job Status: Exempt Compensation ... Monitor account health and revenue trends; ensure Sales and operational teams are engaged and ...

Marvin

Director of Customer Service

Duluth, MN · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Omaha, NE · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Ultra Pouches

Director of Customer Insights

Manhattan, NY · On-site

$150K - $180K/yr

Director Of Customer Insights ULTRA is already the #1 brand of nicotine-free pouches in the world ... You'll sit at the intersection of Product, Marketing, and Operations, report directly to the COO, ...

Marvin

Director of Customer Service

Toledo, OH · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Warroad, MN

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Peoria, IL · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Accord Carton

Director of Customer Service

Alsip, IL · On-site

$90K - $120K/yr

The Director of Customer Service leads a dynamic team of Customer Account Managers and Customer ... Support the sales team in communicating service and operational value propositions to customers.

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

Responsibilities The Director of Customer Service is a leadership role responsible for designing ... This role oversees all customer service operations, leveraging technology, analytics, and best-in ...

Marvin

Director of Customer Service

Akron, OH · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Springfield, MO · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

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All JobsDirector Of Customer Operations Jobs

Director Of Customer Operations information

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$34K

$107.7K

$179.5K

How much do director of customer operations jobs pay per year?

As of Jun 30, 2026, the average yearly pay for director of customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Customer Operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM systems. This role requires strong leadership, communication skills, and a focus on operational efficiency.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, media directors, or content strategists often earn $150,000 or more annually, especially with extensive experience and leadership responsibilities. These positions typically require strong industry knowledge, strategic planning skills, and often involve managing large teams or budgets.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as Chief Executive Officers, investment bankers, and specialized surgeons can earn $500,000 or more annually. Executive positions often require extensive experience, leadership skills, and advanced degrees, while certain finance and medical specialties may also reach this compensation level with bonuses and incentives.

How much should an operations director be paid?

The salary for a Director of Customer Operations typically ranges from $90,000 to $180,000 annually, depending on factors such as industry, company size, location, and experience. Compensation may also include bonuses, stock options, and benefits. Experienced directors with specialized skills or certifications can earn higher salaries within this range.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

How does a Director of Customer Operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.
More about Director Of Customer Operations jobs
What cities are hiring for Director Of Customer Operations jobs? Cities with the most Director Of Customer Operations job openings:
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What job categories do people searching Director Of Customer Operations jobs look for? The top searched job categories for Director Of Customer Operations jobs are:
Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Customer Operations

Veolia Environnement SA

Hummelstown, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Company Description
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose:
The Director of Customer Operations will support Veolia's customer experience vision by providing leadership and direction for the Customer Operations team for the Mid-Atlantic region of the regulated utility division. The incumbent will provide leadership, guidance and subject matter expertise to effectively and efficiently deliver exceptional customer service with a focus on continuous improvement, identifying and implementing operational efficiencies and defining and delivering on SLAs. Direct management of customer service representatives who support customer service, contact center, billing, payments and collections activities in the Delaware regulated utility. Direct management of the Manager of Customer Operations who supports the Pennsylvania regulated utility. The successful Director will continually engage in leading and inspiring internal and external teams in developing and sharing best practices.
Primary Duties/Responsibilities:
  • Promote and maintain a culture of safety first and ensure compliance with established safe working practices.
  • Execute long-term strategies to enhance the customer experience and drive business performance while promoting Veolia as the water company of choice.
  • Establish operational KPIs and measure results and impact.
  • Oversee customer response systems, ensuring that best practices are identified and communicated, and technologies are deployed and used consistently to maximize performance in relation to customers.
  • Provide coaching, guidance, and monitoring to ensure the teams are meeting performance targets and organizational objectives for key results.
  • Enforce policies, procedures and controls that ensure regulatory and contract compliance; revenue integrity and support the consistent delivery of exemplary service to customers.
  • Manage controls and reporting system that gathers and presents tangible and actionable data to support target attainment, financial control, billing integrity, cash flow optimization and exemplary customer experience.
  • Establish effective performance measurement and feedback channels for all employees under purview demonstrating an understanding of development needs and acknowledging key strengths.
  • Performs complex related analyses including but not limited to payments, aged receivable and collections activities.
  • Establish and maintain performance metrics to include operational and financial performance and reporting.
  • Work cross-functionally with other teams such as corporate accounting, finance and operations to ensure timely and accurate billing, payment and collections processes.
  • Actively and consistently supports all efforts to simplify and enhance the employee and customer experience.

Qualifications
Education/Experience/Background:
  • Bachelor's Degree or 15+ years of experience of experience managing a team.
  • Minimum of 10 years of experience in Call Center Management and/or billing, collections and metering operations preferably in Regulated Utility.

Knowledge/Skills/Abilities:
  • Project Management experience in relation to system development and implementation.
  • Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner.
  • Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and Sarbanes Oxley (SOX) compliance.
  • Direct supervision of union workforce.
  • Knowledge of cash management operations.

Additional Information
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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