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Director Of Customer Operations Jobs (NOW HIRING)

Marvin

Director of Customer Service

Sioux Falls, SD · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Detroit, MI · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

... Director of Customer Support to lead our customer support organization and deliver an exceptional ... This leader will be responsible for support operations across internal and outsourced teams ...

Marvin

Director of Customer Service

Green Bay, WI · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Chicago, IL · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Eau Claire, WI · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

Responsibilities The Director of Customer Service is a leadership role responsible for designing ... This role oversees all customer service operations, leveraging technology, analytics, and best-in ...

Cars and Bids LLC

Director of Customer Support

$110K - $130K/yr

Director of Customer Support Location: Remote in the United States Type: Full-time Compensation ... Own our Customer Support organization, strategy, and day-to-day operations across every customer ...

Marvin

Director of Customer Service

Akron, OH · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

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Director Of Customer Operations information

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$34K

$107.7K

$179.5K

How much do director of customer operations jobs pay per year?

As of Jul 21, 2026, the average yearly pay for director of customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Customer Operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What does a Director of Customer Operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

How does a Director of Customer Operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.
More about Director Of Customer Operations jobs
What cities are hiring for Director Of Customer Operations jobs? Cities with the most Director Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Director Of Customer Operations jobs? States with the most job openings for Director Of Customer Operations jobs include:
What job categories do people searching Director Of Customer Operations jobs look for? The top searched job categories for Director Of Customer Operations jobs are:
Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Director of Customer Operations (Onsite)

Director of Customer Operations (Onsite)

iHomefinder

Eugene, OR • On-site

$110K - $130K/yr

Full-time

Posted 7 days ago

Job description

Position Overview
The Director of Customer Operations will lead and optimize iHomefinder's customer-facing operational functions, including Customer Success, Onboarding, and Support. This role is responsible for improving customer retention, operational efficiency, onboarding effectiveness, and overall customer lifecycle performance.
This leader will build scalable operational processes, improve cross-functional execution, and implement data-driven customer health and churn reduction strategies that support the company's growth and retention objectives.
The ideal candidate is a hands-on SaaS operator with strong experience in customer lifecycle management, operational process improvement, retention strategy, and team leadership.
Key Responsibilities
Customer Retention & Lifecycle Management
  • Lead initiatives focused on reducing customer churn and improving retention performance
  • Develop operational playbooks and customer health programs
  • Establish KPI reporting and accountability across onboarding, support, and customer success
  • Partner cross-functionally with Product, Sales, Marketing, and Engineering to improve customer outcomes

Operational Excellence
  • Improve operational processes and team efficiency across customer-facing functions
  • Build scalable systems and workflows to support growth
  • Drive consistency in onboarding, customer engagement, and support execution
  • Implement operational cadence and reporting structures

Team Leadership
  • Lead and develop Customer Success, Support, and Onboarding team members
  • Coach team leads to improve execution and accountability
  • Foster a customer-focused and metrics-driven culture

Data & Performance Management
  • Develop and monitor customer operational KPIs
  • Analyze customer behavior, engagement, and retention trends
  • Use data to identify operational risks and improvement opportunities

Qualifications
  • 5-10+ years of experience in SaaS customer operations, customer success, support, or operational leadership
  • Proven success improving customer retention and operational performance
  • Strong analytical and process improvement skills
  • Experience managing customer-facing operational teams
  • Excellent communication and cross-functional collaboration skills
  • Experience working in fast-paced SaaS environments

Preferred Qualifications
  • Experience in B2B SaaS
  • Experience with customer health scoring, churn analysis, or lifecycle management
  • Familiarity with CRM and customer engagement platforms
  • Experience building operational reporting and KPI frameworks

Apply