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Director Of Customer Operations Jobs (NOW HIRING)

Simpro

Director of Customer Operations

Miami, FL · On-site

Director Of Customer Operations The Director of Customer Operations will be the strategic partner to the CCO, global Customer (Account Management, Lifecycle Services & Support) teams and the Customer ...

Elephas

Director, Customer Operations

Madison, WI · On-site

Summary Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service ...

PSS

Director of Customer Experience

Houston, TX · On-site

The Director of Customer Experience is responsible for building and scaling a best-in-class ... Promote operational consistency and service excellence across multiple locations Training ...

Ccfs

Director of Customer Experience

Eagan, MN · On-site

$10K/mo

Director of Customer Experience Department: Customer Service Job Status: Exempt Compensation ... Monitor account health and revenue trends; ensure Sales and operational teams are engaged and ...

Ccfs

Director of Customer Experience

Denver, CO · On-site

$10K/mo

Director of Customer Experience Department: Customer Service Job Status: Exempt Compensation ... Monitor account health and revenue trends; ensure Sales and operational teams are engaged and ...

Marvin

Director of Customer Service

Cincinnati, OH · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Warroad, MN · On-site

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Cleveland, OH · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Saint Louis, MO · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Duluth, MN · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Toledo, OH · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Saint Cloud, MN · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Rockford, IL · On-site

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Accord Carton Co

Director of Customer Service

Alsip, IL · On-site

$90K - $120K/yr

Description The Director of Customer Service leads a dynamic team of Customer Account Managers and ... Support the sales team in communicating service and operational value propositions to customers.

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All JobsDirector Of Customer Operations Jobs

Director Of Customer Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director of customer operations jobs pay per year?

As of Jun 30, 2026, the average yearly pay for director of customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Customer Operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM systems. This role requires strong leadership, communication skills, and a focus on operational efficiency.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, media directors, or content strategists often earn $150,000 or more annually, especially with extensive experience and leadership responsibilities. These positions typically require strong industry knowledge, strategic planning skills, and often involve managing large teams or budgets.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as Chief Executive Officers, investment bankers, and specialized surgeons can earn $500,000 or more annually. Executive positions often require extensive experience, leadership skills, and advanced degrees, while certain finance and medical specialties may also reach this compensation level with bonuses and incentives.

How much should an operations director be paid?

The salary for a Director of Customer Operations typically ranges from $90,000 to $180,000 annually, depending on factors such as industry, company size, location, and experience. Compensation may also include bonuses, stock options, and benefits. Experienced directors with specialized skills or certifications can earn higher salaries within this range.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

How does a Director of Customer Operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.
More about Director Of Customer Operations jobs
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What job categories do people searching Director Of Customer Operations jobs look for? The top searched job categories for Director Of Customer Operations jobs are:
Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Director of Customer Operations

Director of Customer Operations

Simpro

Miami, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Key responsibilities

  • Coordinate across functions to optimize operations and remove friction in the customer and customer marketing organizations.

  • Manage a small team of operations analysts and provide key insights to stakeholders using operational and financial metrics.

  • Drive the customer go-to-market plan, including capacity planning, compensation plan design, quotas, and operational target setting.

Job description

Director Of Customer Operations

The Director of Customer Operations will be the strategic partner to the CCO, global Customer (Account Management, Lifecycle Services & Support) teams and the Customer Marketing team. The director manages a small team of operations analysts, providing key insights to stakeholders using operational and financial metrics.

What You'll Do
  • Coordinate across functions to optimize operations and remove friction in the customer & customer marketing organizations, optimizing returns on investment
  • Own business inspections, root cause and corrective actions, weekly "run-the-business" meetings and quarterly business reviews
  • Conduct ad-hoc analysis of business and customer data
  • Liaise with Finance on budgets and then translate them to operational targets for the Customer & Customer Marketing teams
  • Drive the Customer 'go-to-market' plan, to include capacity planning, compensation plan design, quotas and operational target setting to ensure targets are achieved
  • Develop a deep understanding of Customer segments and metrics, historical trends and attainment vs. our plan and operational targets
  • Ensure that customer retention and growth is predictable and on target by tracking daily and weekly progress vs. business targets
  • Enable our Chief Customer Officer & Chief Marketing Officer to efficiently manage and scale their business
What You'll Bring
  • Business Acumen - Knows how a business works. Committed to the success of the company and customers. Big picture mindset. Understands how different functions interrelate.
  • Administration - Effectively manages and organizes tasks and responsibilities. High attention to detail. Completes tasks in a timely and accurate manner. Able to prioritize and manage time well.
  • Decision Quality - Able to make sound decisions that keeps the organization moving forward. Uses data and business insights. Avoids 'groupthink'. Is rational and objective, and takes into account ethical and moral considerations.
  • Drive For Excellence - Pursues high standards and exceptional performance. Motivates others to do their best and achieve goals. Take ownership of their work and inspire others through their commitment to excellence.
  • Global Perspective - Understands a global business with consideration for the factors surrounding this. Considers diverse perspectives and understands how they influence global dynamics.
  • Influence - Relationship building. Persuasion skills. Credibility. Uses data to support arguments. Able to identify who has influence on decisions. Maintains good relationships with internal network.
What We Can Offer You
  • Responsible Time Off
  • Comprehensive medical, dental, vision package with 100% employer paid options
  • Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D and Disability Insurance available to purchase.
  • Wellness Challenge App, Diabetes Prevention App, and Health Hub App
  • 401k/Retirement Plan with 6% employer match
  • Generous Parental Leave Program
  • Paid Volunteer Leave Days
  • Public Holiday Exchange Scheme
  • Talent Referral Program – get rewarded for referring a friend to join our team!
  • Diverse training & internal networking opportunities across all of our product lines
  • Opportunities for career progression and development
  • Service recognition awards
  • Click here to find out more about working at Simpro Group!

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role.

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