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Director Of Customer Operations Jobs (NOW HIRING)

Elephas

Director, Customer Operations

Madison, WI · On-site

Summary Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service ...

Marvin

Director of Customer Service

Indianapolis, IN

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Detroit, MI

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Grand Rapids, MI

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Duluth, MN

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Chick-fil-A

Director of Customer Experience

Appleton, WI · On-site

$50K/yr

You will champion our vision by ensuring operational excellence, high-volume throughput, and community impact are felt in every interaction. Position Overview The Director of Customer Experience is a ...

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

Responsibilities The Director of Customer Service is a leadership role responsible for designing ... This role oversees all customer service operations, leveraging technology, analytics, and best-in ...

Climate First Bank

Director of Customer Experience

OR · Remote

Director of Customer Experience We're seeking an SVP, Director of Customer Experience to lead the ... Call Center Buildout & Operations * Establish core operational components. * Define & implement ...

Marvin

Director of Customer Service

Waterloo, IA

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Marvin

Director of Customer Service

Eau Claire, WI

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

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Director Of Customer Operations information

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$34K

$107.7K

$179.5K

How much do director of customer operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for director of customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Customer Operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What does a Director of Customer Operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

How does a Director of Customer Operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.
More about Director Of Customer Operations jobs
What cities are hiring for Director Of Customer Operations jobs? Cities with the most Director Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
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What job categories do people searching Director Of Customer Operations jobs look for? The top searched job categories for Director Of Customer Operations jobs are:
Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in the United States as of May 2026, with employment types broken down into 6% Locum Tenens, 3% As Needed, 68% Full Time, 10% Part Time, 12% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Partner and Customer Operations

Enhanced

Manhattan, NY • On-site

$180K - $200K/yr

Full-time

Posted 28 days ago

Job description

Director of Partner and Customer Operations
New York City, USA
Join the Movement
The Enhanced Games are on a mission to enhance humanity, redefining the future of sports by merging scientific progress with elite athletic performance. The Games challenge conventional sporting norms, embracing medicine and science to push human potential while prioritizing safety, transparency, and innovation.
Science and technology are recognized as fair advantages, allowing athletes to choose natural or enhanced competition. Setting the new gold standard in athlete health and safety, we mandate state-of-the-art medical profiling to monitor key health markers for all athletes competing at the Enhanced Games. And unlike traditional events, all athletes are paid, with million-dollar prizes for setting new world records.
Funded by leading venture capitalists, the Enhanced Games operate independently of taxpayer money, ensuring financial sustainability and innovation. This is the future of sport - where science, athleticism, and progress inspire superhuman achievement.
The Role
The Director of Partner & Customer Operations will lead the Customer Success organization while owning day-to-day management of key external vendors and partners. This role sits at the intersection of customer experience, operations, and partner performance, ensuring a seamless end-to-end experience for customers while driving accountability and efficiency across vendor relationships.
This is a highly cross-functional leadership role that blends strategy, process building, and hands-on execution.This role will play a critical part in shaping Enhanced's customer experience and operational foundation. You'll help scale a high-touch Customer Success function while ensuring partners operate as an extension of the Enhanced brand.
Key Areas of Responsibility
Customer Success Leadership
  • Lead, develop, and scale the Customer Success team to deliver a best-in-class customer experience.
  • Establish KPIs across customer satisfaction, retention, response times, and onboarding success.
  • Design and optimize customer journeys, support workflows, and escalation processes.
  • Partner closely with Product, Operations, Marketing, and Leadership to align customer insights with business priorities.
  • Hire, coach, and develop a high-performing Customer Success team.

Partner & Vendor Management
  • Own relationships with external partners and vendors that support telehealth services and wellness product fulfillment.
  • Define expectations, service levels, and operating cadences with partners.
  • Monitor partner performance and proactively address quality, service, or operational gaps.
  • Act as the primary escalation point for vendor-related customer issues.
  • Support contract negotiations, renewals, and ongoing partner optimization efforts.

Operations & Process Improvement
  • Build scalable processes that support growth across customer experience and partner operations.
  • Leverage data, reporting, and customer feedback to drive continuous improvement.
  • Own and optimize tools and systems that support customer success and operational workflows (CRM, support platforms, reporting).
  • Collaborate with leadership on customer experience strategy and operational planning.

Who You are
Required
  • 7+ years of experience in Customer Success, Operations, or Partner Management.
  • 3+ years of people management experience in a fast-growing environment.
  • Proven experience managing external vendors or partners.
  • Strong operational and process-building mindset.
  • Excellent communication, leadership, and stakeholder management skills.

Preferred
  • Experience in telehealth, healthcare services, wellness, or subscription-based businesses.
  • Familiarity with customer support and CRM tools (e.g., Zendesk, Salesforce, Customer.io).
  • Data-driven leader with experience using KPIs to guide decision-making.

Must-Have Requirements
  • Must be authorized to work in the United States of America.

Apply