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Head Of Customer Operations Jobs (NOW HIRING)

AiPrise

Head of Customer Success

San Jose, CA · On-site

$175K - $225K/yr

We are looking for a Head of Operations who can: * Turn a growing customer base into a world class operational machine * Operate at founder level depth across onboarding, support, and success * Scale ...

Lightyear

Head of Customer Success

Manhattan, NY · Remote

$180K - $250K/yr

As Lightyear's Head of Customer Success, you will play a critical role in defining what best-in ... In this position, you'll work closely with the CEO as well as the Sales, Operations, and Product ...

PermitFlow

Head of Operations

New York, NY · On-site

$250K - $325K/yr

The Head of Operations will work closely with Sales, Customer Success, and Product, Engineering, and Design to continuously improve operational workflows and help translate operational insights into ...

Frontera

Head of Customer Success

Denver, CO · On-site

Our Mission Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare. About the Role As the Head of Customer Success at ...

Intuit

Group Manager, Customer Success

San Diego, CA

Join the Intuit Customer Success team as a Group Manager of Customer Success in our Expert Network ... Lead operational performance of our Expert Network teams, delivering on experience, operational ...

AppJaxx

Head of Operations

San Antonio, TX

... CRM processes. Our focus is on combining data, technology, and strategy to create predictable growth for our clients. As we continue to expand, we're looking for a Head of Operations to lead our ...

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All JobsHead Of Customer Operations Jobs

Head Of Customer Operations information

See salary details

$44.5K

$123.7K

$135.5K

How much do head of customer operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for head of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What is the difference between Head Of Customer Operations vs Customer Service Manager?

AspectHead Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and cross-department coordinationManages daily customer service team, handles customer inquiries, and resolves issues
Required CredentialsOften requires leadership experience, business acumen, and industry knowledgeTypically requires customer service experience, communication skills, and relevant training
Work EnvironmentStrategic, cross-functional, executive-levelOperational, team-focused, customer-facing
Industry UsageCommon in tech, SaaS, and large enterprisesWidely used in retail, hospitality, and service industries

The Head Of Customer Operations focuses on strategic leadership and overall customer experience, while the Customer Service Manager handles daily customer interactions and team management. Both roles are vital but differ in scope and responsibilities.

What are some common challenges faced by a Head of Customer Operations, and how can they be addressed?

A Head of Customer Operations often faces challenges such as managing large, distributed teams, maintaining consistent service quality, and adapting to evolving customer expectations. Balancing operational efficiency with personalized service can also be complex, especially during periods of rapid scaling or organizational change. Successful leaders in this role address these challenges by implementing clear communication channels, leveraging data-driven insights to monitor performance, and fostering a culture of continuous improvement and cross-functional collaboration. Regular training and feedback loops also help ensure team alignment and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Head Of Customer Operations, and why are they important?

To thrive as a Head Of Customer Operations, you need strong leadership abilities, operational management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and workflow management systems is crucial for optimizing team performance and customer satisfaction. Exceptional communication, problem-solving skills, and a customer-centric mindset help drive positive team culture and effective cross-functional collaboration. These skills ensure efficient operations, high customer retention, and alignment with business goals.

What does a Head of Customer Operations do?

A Head of Customer Operations oversees and manages all customer service and support functions within an organization. They develop strategies to improve customer satisfaction, streamline processes, and ensure high-quality interactions with clients. This role often involves leading teams, analyzing customer feedback, implementing new technologies, and collaborating with other departments to enhance the overall customer experience. Their ultimate goal is to ensure that customers have positive and efficient interactions with the company, driving retention and loyalty.
What cities are hiring for Head Of Customer Operations jobs? Cities with the most Head Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Head Of Customer Operations jobs? States with the most job openings for Head Of Customer Operations jobs include:
Head Of Customer Operations jobs near you
Director of Customer Operations

Director of Customer Operations

Fire Protection Services, LLC

Atlanta, GA • On-site

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Do you believe great businesses are built by serving both internal and external customers at a high level? Do you see operations as opportunities to improve performance, drive efficiency, and scale a business? 
Would you appreciate working in a dynamic entrepreneurial environment  with high growth goals?  We are 25% of the way into implementing a business operating system called EOS that is creative, challenging, and rewarding all at the same time.  Curious?  Look it up and reach out to us.
Fire Protection Services, LLC is seeking a Director of Support Operations to join our Strategic Management Team. This is a hands-on leadership role responsible for execution, accountability, and continuous improvement across back-office and support functions.
What You’ll Own

  • Scheduling Team
  • Service Coordinators
  • Billing Team
  • Customer Service / Front Office

Key Responsibilities

  • Oversee daily support operations to ensure jobs are scheduled, executed, and billed efficiently
  • Drive accountability with clear expectations, follow-up, and performance management
  • Identify and eliminate operational bottlenecks to improve workflow and productivity
  • Partner on budgeting, forecasting, and operational planning
  • Monitor key metrics including scheduling efficiency, billing cycle time, and revenue capture
  • Lead, coach, and develop team members across departments
  • Ensure high service levels for internal and external customers
  • Improve processes, workflows, and system utilization (ServiceTrade, QuickBooks)

What We’re Looking For

  • Proven experience leading multiple operational teams in a service-based business
  • Strong business acumen and understanding of financial performance drivers
  • Track record of improving processes and driving results
  • Excellent leadership, communication, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • ServiceTrade or similar system experience preferred
  • Fire and life safety experience is a plus

About Us
Founded in 1988, Fire Protection Services is a locally owned company providing inspection, repair, and support for commercial fire and life safety systems across Georgia and surrounding areas.
What We Offer

  • Competitive base salary plus bonus, $80k - $120k based on experience
  • Health insurance and 401(k)
  • Paid time off
  • Opportunity to make a direct impact in a growing company

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