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Head Of Customer Operations Jobs (NOW HIRING)

Equal Parts

Head of Customer Experience

Austin, TX · On-site

... operations teams. Our model depends on delivering a consistent, high-quality customer experience ... The Role We are hiring a Head of Customer Experience to own the full customer lifecycle ...

QuickTeam

Head of Customer Support

Lawrence, NY · Remote

Must be willing to work 9-5 EST About the Role We are seeking an experienced Head of Customer Support to build, lead, and continuously improve our customer support operations. This role is ...

QuickTeam

Head of Customer Support

Lawrence, NY

Must be willing to work 9-5 EST About the Role We are seeking an experienced Head of Customer Support to build, lead, and continuously improve our customer support operations. This role is ...

QuickTeam

Head of Customer Support

Lawrence, NY · On-site

Must be willing to work 9-5 EST About the Role We are seeking an experienced Head of Customer Support to build, lead, and continuously improve our customer support operations. This role is ...

AiPrise

Head of Customer Success

San Jose, CA · On-site

$175K - $225K/yr

We are looking for a Head of Operations who can: * Turn a growing customer base into a world class operational machine * Operate at founder level depth across onboarding, support, and success * Scale ...

Ivo

Head of Customer Success

San Francisco, CA · On-site

Position Overview We are seeking an experienced and visionary Head of Customer Success to build and ... Establish Operational Excellence You will build the analytics and reporting infrastructure to ...

PermitFlow

Head of Operations

New York, NY · On-site

$250K - $325K/yr

The Head of Operations will work closely with Sales, Customer Success, and Product, Engineering, and Design to continuously improve operational workflows and help translate operational insights into ...

Bastion

Head of Customer Support

New York, NY · On-site +1

$175K - $250K/yr

Bastion holds the appropriate licenses for its own operations, but can also act as a service ... Overview We're looking for a Head of Customer Support to build and lead customer support across ...

Frontera

Head of Customer Success

Denver, CO · On-site

Our Mission Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare. About the Role As the Head of Customer Success at ...

Eightfold.ai

Head of Customer Growth

Santa Clara, CA · On-site +1

HEAD OF CUSTOMER GROWTH About Eightfold AI Eightfold AI is the category-defining Talent ... operations standards that make this function predictable at the board level Operate as a Strategic ...

Adobe

Head of Customer Success

San Jose, CA

Operational Rigor:Partner withCSMOperationstodevelop and action productivity and performance reporting of customer success management, individuals, and accountopportunity. What you need to succeed

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All JobsHead Of Customer Operations Jobs

Head Of Customer Operations information

See salary details

$44.5K

$123.7K

$135.5K

How much do head of customer operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for head of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What is the difference between Head Of Customer Operations vs Customer Service Manager?

AspectHead Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and cross-department coordinationManages daily customer service team, handles customer inquiries, and resolves issues
Required CredentialsOften requires leadership experience, business acumen, and industry knowledgeTypically requires customer service experience, communication skills, and relevant training
Work EnvironmentStrategic, cross-functional, executive-levelOperational, team-focused, customer-facing
Industry UsageCommon in tech, SaaS, and large enterprisesWidely used in retail, hospitality, and service industries

The Head Of Customer Operations focuses on strategic leadership and overall customer experience, while the Customer Service Manager handles daily customer interactions and team management. Both roles are vital but differ in scope and responsibilities.

What are some common challenges faced by a Head of Customer Operations, and how can they be addressed?

A Head of Customer Operations often faces challenges such as managing large, distributed teams, maintaining consistent service quality, and adapting to evolving customer expectations. Balancing operational efficiency with personalized service can also be complex, especially during periods of rapid scaling or organizational change. Successful leaders in this role address these challenges by implementing clear communication channels, leveraging data-driven insights to monitor performance, and fostering a culture of continuous improvement and cross-functional collaboration. Regular training and feedback loops also help ensure team alignment and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Head Of Customer Operations, and why are they important?

To thrive as a Head Of Customer Operations, you need strong leadership abilities, operational management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and workflow management systems is crucial for optimizing team performance and customer satisfaction. Exceptional communication, problem-solving skills, and a customer-centric mindset help drive positive team culture and effective cross-functional collaboration. These skills ensure efficient operations, high customer retention, and alignment with business goals.

What does a Head of Customer Operations do?

A Head of Customer Operations oversees and manages all customer service and support functions within an organization. They develop strategies to improve customer satisfaction, streamline processes, and ensure high-quality interactions with clients. This role often involves leading teams, analyzing customer feedback, implementing new technologies, and collaborating with other departments to enhance the overall customer experience. Their ultimate goal is to ensure that customers have positive and efficient interactions with the company, driving retention and loyalty.
What cities are hiring for Head Of Customer Operations jobs? Cities with the most Head Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Head Of Customer Operations jobs? States with the most job openings for Head Of Customer Operations jobs include:
Head Of Customer Operations jobs near you
Head of Customer Experience

Head of Customer Experience

Equal Parts

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life

Posted 26 days ago

Job description

Location: Austin, TX

Reports to: Co-Founder & COO

About Equal Parts

Equal Parts is an acquisition-first, AI-powered insurance brokerage building the fastest path to $1B in premium. We acquire independent agencies, then scale them on a unified platform powered by first-party technology and customer operations teams.

Our model depends on delivering a consistent, high-quality customer experience across every agency, every policy, and every renewal. This role owns that outcome.

The Role

We are hiring a Head of Customer Experience to own the full customer lifecycle - onboarding, servicing, and renewals - across the Equal Parts platform.

You own both retention and the operating system that delivers it. This means defining the lifecycle, standardizing the process, and executing through a combination of owned and embedded agency resources.

This is a foundational, 0 to 1 leadership role that carries direct accountability for retention across the Equal Parts book of business. You will build the systems, processes, and teams that define how customer experience operates at scale across a rapidly growing, acquisition-driven platform.

What You'll Own

Customer Lifecycle Ownership

  • Own onboarding, servicing, and renewals end-to-end across all agencies
  • Define and enforce a standardized lifecycle process and CX from bind through renewal
  • Ensure consistent execution regardless of originating agency

Retention Engine

  • Own retention process and outcomes across the full book of business
  • Operationalize renewal workflows, remarketing, and churn prevention
  • Build the systems that make retention measurable, predictable, and actively managed
  • Build the early warning system to intervene on at-risk renewals before they become losses

Service Model Design + Central Processing

  • Design and own the service model for how work moves across and between Producers, Account Managers, CSRs, and centralized Shared Services resources
  • Design and build a central processing team for high-volume servicing and renewal work
  • Define clear ownership, SLAs, and handoffs across all roles

Acquisition Integration

  • Ensure newly acquired agencies are rapidly onboarded into the lifecycle model
  • Ensure every acquired book is protected early on and that no renewals fall through the cracks during transition
  • Partner with our Integration team to implement workflows within days of close
  • Bring consistency to fragmented legacy processes

Data, Tooling, and Product Feedback

  • Define and own lifecycle KPIs including retention, renewal hit rate, and SLA compliance
  • Enforce clean data tied to lifecycle events
  • Partner with Product to scale workflows within the platform

Requirements

  • 8 to 12+ years in customer experience, service operations, or lifecycle management
  • 6+ years of people leadership experience with demonstrated success building high performing teams in start-up environments
  • Experience owning onboarding, servicing, or renewal functions at scale
  • Strong operator who can design systems, partner with Product on roadmap, and drive execution across teams they directly lead as well as teams they influence
  • Experience in a high-growth tech startup environment strongly preferred
  • Track record of building cross-functional accountability beyond your official span of control
  • Comfortable in acquisition-driven, rapidly evolving environments
  • Insurance experience strongly preferred

Benefits

Equal Parts offers a comprehensive benefits package designed to support your health, well-being, and financial stability.

  • Major Medical Health Insurance - Robust medical coverage with employer contributions toward premiums.
  • Voluntary Benefits - Access to dental, vision, supplemental life, disability, accident, and other optional coverages.

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