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Head Of Customer Operations Jobs (NOW HIRING)

Gigs

Head of Operations

San Francisco, CA · On-site

$300K/yr

The Role As Head of Operations you will own 3 areas: First, the path from signed contract to live ... What You Will Own 1. Customer and partner lifecycle, from signed deal to live revenue * Own the ...

Prior Labs

Head of Operations

New York, NY · On-site

The Role The Head of Operations reports to Sauraj (Co-CEO, GTM and Operations) and take ownership of operational excellence company-wide. As Finance, Legal, People, IT and InfoSec, and Compliance ...

General Motors

GM Energy, Head of Customer Success

$160K - $246K/yr

Bachelor's degree * 7+ years of progressive experience in Customer Success, Customer Experience, service operations, transformation, or related fields, including leadership experience. * Proven track ...

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Head Of Customer Operations information

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$44.5K

$123.7K

$135.5K

How much do head of customer operations jobs pay per year?

As of Sep 9, 2026, the average yearly pay for head of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a head of customer operations, and how can they be addressed?

A Head of Customer Operations often faces challenges such as managing large, distributed teams, maintaining consistent service quality, and adapting to evolving customer expectations. Balancing operational efficiency with personalized service can also be complex, especially during periods of rapid scaling or organizational change. Successful leaders in this role address these challenges by implementing clear communication channels, leveraging data-driven insights to monitor performance, and fostering a culture of continuous improvement and cross-functional collaboration. Regular training and feedback loops also help ensure team alignment and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a head of customer operations, and why are they important?

To thrive as a Head Of Customer Operations, you need strong leadership abilities, operational management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and workflow management systems is crucial for optimizing team performance and customer satisfaction. Exceptional communication, problem-solving skills, and a customer-centric mindset help drive positive team culture and effective cross-functional collaboration. These skills ensure efficient operations, high customer retention, and alignment with business goals.

What is the difference between Head Of Customer Operations vs Customer Service Manager?

AspectHead Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and cross-department coordinationManages daily customer service team, handles customer inquiries, and resolves issues
Required CredentialsOften requires leadership experience, business acumen, and industry knowledgeTypically requires customer service experience, communication skills, and relevant training
Work EnvironmentStrategic, cross-functional, executive-levelOperational, team-focused, customer-facing
Industry UsageCommon in tech, SaaS, and large enterprisesWidely used in retail, hospitality, and service industries

The Head Of Customer Operations focuses on strategic leadership and overall customer experience, while the Customer Service Manager handles daily customer interactions and team management. Both roles are vital but differ in scope and responsibilities.

What does a head of customer operations do?

A head of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, implement systems like CRM tools, analyze customer data, and develop policies to improve customer experience and retention. This role often requires strong leadership, communication skills, and experience in customer service or operations management.

What cities are hiring for Head Of Customer Operations jobs?

Cities with the most Head Of Customer Operations job openings:

What are the most commonly searched types of Of Customer Operations jobs?

The most popular types of Of Customer Operations jobs are:

What states have the most Head Of Customer Operations jobs?

States with the most job openings for Head Of Customer Operations jobs include:

What are popular job titles related to Head Of Customer Operations jobs?

For Head Of Customer Operations jobs, the most frequently searched job titles are:

Head Of Customer Operations jobs near you
Infographic showing various Head Of Customer Operations job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Program Manager

Hebron, KY

Air Express International USA, Inc.
See more jobs at Air Express International USA, Inc.external

$79K - $106K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Act as the single point of coordination for customer programs to ensure all DHL functions deliver against defined performance standards.

  • Review and ensure achievement of customer-specific KPIs and service agreements, and lead issue management including escalation, root-cause analysis, and corrective actions.

  • Conduct Business Reviews with customers and support continuous improvement activities, including delivering customer-specific and internal projects.

Job description

Job Title: Customer Program Manager
Location: Anywhere in the U.S but preferably in Atlanta, Georgia / Hebron, Kentucky / Phoenix, Arizona

Reports To: Head of Customer Operations - NORAM

Role Summary

DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide. With a strong focus on digitalization, customer-centric solutions, and compliance excellence, we are transforming how global trade flows. We are seeking a Head of AFR Customer Operations - North America (NORAM) to drive end-to-end service excellence, customer satisfaction, and operational performance across assigned strategic customers. This role can be located in either our ATL, CVG or PHX Stations.
The Customer Program Manager acts as the single point of coordination for customer programs, ensuring all DHL functions deliver against defined performance standards. The role supports DHL's strategy to strengthen customer loyalty through consistent execution, continuous improvement, and proactive issue management.

 
What You'll Do

Review and ensure achievement of customer specific KPIs and service agreements
Lead issue management including escalation, root-cause analysis, and corrective actions.
Provide proactive problem resolution and corrective actions to ensure excellence in service
Conduct Monthly, Quarterly, and Annual Business Reviews with customers.
Manage Bid Value Proposition in collaboration with Solutions Design, Commercial, and Operations teams.
Lead CI activities using DHL's First Choice methodology.
Coordinate implementation of business
Drive Ship-to-Profile performance.
Support share of wallet growth initiatives with Commercial teams.
Monitor and optimize profitability and cost-to-serve.
Improve billing accuracy, timeliness, and reduce disputes.
Deliver customer-specific and internal improvement projects.
Track measurable outcomes such as cost savings and SLA improvements.
Coordinate CI resources to support customer requirements.

 
Qualifications

Bachelor's degree in Business, Supply Chain, Logistics, or related field.
3-7 years in logistics, operations, or customer management.
Experience with program management preferred.
First Choice certification preferred (or willingness to obtain).
Customer orientation and strong stakeholder engagement.
Results-driven and continuous improvement mindset.
Cross-functional collaboration and influencing skills.
Understanding of DHL operations and service delivery processes.
Analytical skills for KPI and performance analysis.
Strong communication and presentation capabilities.
Proficient with Outlook Email, Excel, Word and PowerPoint; PowerBI is a plus.
Strong understanding of freight forwarding (Air Freight preferred), and the logistics Industry.
Strong analytical and problem solving capabilities.
Fluent in English communication (verbal & written).

 
Pay Range: $79,777.50 - $106,370.00+ (Based on Experience)
 

Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
 

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.


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Employment Type: FULL_TIME

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