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Head Of Customer Operations Jobs (NOW HIRING)

Nuro

Head of Operations

Mountain View, CA · On-site

About the Role As the Head of Operations, you will lead a team responsible for supporting the development and global rollout of Nuro's autonomous driving technology. This scope includes managing ...

Merck Group

Head of Science Operations

Billerica, MA · On-site

Together, we dream big and are passionate about caring for our rich mix of people, customers ... Your Role We are hiring a Head of Science Operations to lead the Make and Test engine at the heart ...

Nuro

Head of Operations

Mountain View, CA

About the Role As the Head of Operations, you will lead a team responsible for supporting the development and global rollout of Nuro's autonomous driving technology. This scope includes managing ...

Matchly Staffing Solutions

Head of Operations

Brooklyn, NY · Hybrid

$220K - $225K/yr

Head of Operations / VP Operations Brooklyn, NY | Hybrid | $220-$225K Base + Growth Opportunity We are partnering with a rapidly growing behavioral health organization seeking a senior operational ...

SumUp

Head of US Operations

Boulder, CO · On-site

$205K - $225K/yr

From onboarding and customer experience to risk, logistics, and retention, this team touches every ... Head of US Operations, you'll own that agenda - connecting local execution with global strategy ...

Wipro Limited

Head of TPA Operations

Avenel, NJ · On-site

$200K - $280K/yr

Head of TPA Operations City: New Jersey, Chicago, Minneapolis State/Province: Illinois, Minnesota ... of helping our customers, colleagues, and communities thrive in an ever-changing world. For ...

Traba

Head of Operations

New York, NY · On-site

Now those same customers are pulling us beyond staffing into the broader operational workflows that ... You thrive at the intersection of strategy and execution, are deeply comfortable with ambiguity ...

VisionSpark

Head of Operations [HT-1024317]

Washington, DC · On-site +1

$90K - $115K/yr

MARKERY LAW LLC HEAD OF OPERATIONS THE PERSON Are you someone who naturally brings structure ... Oversee tools and systems (e.g., Clio, CRM, internal platforms) to ensure effective use * Research ...

NetCost Market

Head of Operations

Brooklyn, NY · On-site

$100K - $125K/yr

We are seeking a hands-on operations leader to oversee the day-to-day flow of product through the business, from receiving and quality control to inventory, order fulfillment, routing, and customer ...

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All JobsHead Of Customer Operations Jobs

Head Of Customer Operations information

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$44.5K

$123.7K

$135.5K

How much do head of customer operations jobs pay per year?

As of Jul 21, 2026, the average yearly pay for head of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

High-level executive roles such as Chief Executive Officers, Chief Operating Officers, and Chief Financial Officers often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like investment bankers, senior surgeons, and successful entrepreneurs can also reach or surpass this income level, often requiring extensive experience, advanced skills, and significant responsibility.

What jobs in the US pay 300,000 a year?

For a Head of Customer Operations, salaries of $300,000 or more are typically found in senior leadership roles such as Chief Customer Officer, Vice President of Customer Experience, or Director of Customer Operations at large corporations. These positions often require extensive experience, strategic skills, and may include bonuses or stock options that contribute to total compensation.

What is the difference between Head Of Customer Operations vs Customer Service Manager?

AspectHead Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and cross-department coordinationManages daily customer service team, handles customer inquiries, and resolves issues
Required CredentialsOften requires leadership experience, business acumen, and industry knowledgeTypically requires customer service experience, communication skills, and relevant training
Work EnvironmentStrategic, cross-functional, executive-levelOperational, team-focused, customer-facing
Industry UsageCommon in tech, SaaS, and large enterprisesWidely used in retail, hospitality, and service industries

The Head Of Customer Operations focuses on strategic leadership and overall customer experience, while the Customer Service Manager handles daily customer interactions and team management. Both roles are vital but differ in scope and responsibilities.

What are some common challenges faced by a Head of Customer Operations, and how can they be addressed?

A Head of Customer Operations often faces challenges such as managing large, distributed teams, maintaining consistent service quality, and adapting to evolving customer expectations. Balancing operational efficiency with personalized service can also be complex, especially during periods of rapid scaling or organizational change. Successful leaders in this role address these challenges by implementing clear communication channels, leveraging data-driven insights to monitor performance, and fostering a culture of continuous improvement and cross-functional collaboration. Regular training and feedback loops also help ensure team alignment and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Head Of Customer Operations, and why are they important?

To thrive as a Head Of Customer Operations, you need strong leadership abilities, operational management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and workflow management systems is crucial for optimizing team performance and customer satisfaction. Exceptional communication, problem-solving skills, and a customer-centric mindset help drive positive team culture and effective cross-functional collaboration. These skills ensure efficient operations, high customer retention, and alignment with business goals.

What does a head of customer operations do?

A head of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, implement systems like CRM tools, analyze customer data, and develop policies to improve customer experience and retention. This role often requires strong leadership, communication skills, and experience with operational management.

What is the salary of a head of operations?

The salary of a Head of Customer Operations typically ranges from $80,000 to $180,000 annually, depending on the company's size, industry, and location. Senior roles may include bonuses, stock options, or other benefits, and strong leadership and operational skills are essential for this position.
What cities are hiring for Head Of Customer Operations jobs? Cities with the most Head Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Head Of Customer Operations jobs? States with the most job openings for Head Of Customer Operations jobs include:
Head Of Customer Operations jobs near you
Infographic showing various Head Of Customer Operations job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.
Head of Operations

Head of Operations

Nuro

Mountain View, CA • On-site

Full-time

Re-posted 23 days ago

Job description

Who We Are
Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that's why we're building a universal autonomy platform: self-driving for all roads and all rides.
Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles.
With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected.
Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors.
About the Role
As the Head of Operations, you will lead a team responsible for supporting the development and global rollout of Nuro's autonomous driving technology. This scope includes managing hundreds of team members across six operational functions: operations strategy, commercial launch/geographic expansion, in-vehicle operations, remote assistance, closed course testing, and operations safety. The operations org plays a critical role in both R&D efforts and commercial deployment, and you will lead it.
Today we operate in three cities. Over the coming months and years, that footprint will expand significantly, across multiple geographies, time zones, vehicle platforms, partners, and operational environments. You will help build the plan that gets us there and the team that executes it, with a mix of full-time employees and contractors who each bring different requirements, different site conditions, and different challenges.
The core deliverables:
  • Execute real-world, mission-critical R&D activities in service of developing and deploying Nuro's autonomy systems, at scale, safely, and at low cost
  • Collaborate with internal Nuro stakeholders and external partners to prepare for and launch commercial driverless operations
  • Launch operations in new markets in the US and aboard

That means building analytically disciplined teams, safety-first operating norms, and scalable onboarding and training programs across a geographically distributed population, all while staying tightly connected to the technical and commercial roadmap Nuro's operations are built to serve.
About the Work
  • Set strategic direction and own outcomes across all operations, including capacity, cost, quality, and safety
  • Define KPIs for each function and hold the team accountable against them
  • Work with technical leadership to define the mileage and data collection program across R&D, mapping, and production vehicle fleets, balancing data quality, operational efficiency, and cost
  • Build and scale the operations organization across multiple operating domains, geographies, vehicle platforms, and regulatory environments
  • Develop the systems, processes, and training programs that allow a distributed, mixed FTE/contractor workforce to operate consistently and safely
  • Travel regularly to operational sites to understand local conditions, identify opportunities, and stay connected to the realities your team faces daily
  • Partner closely with Engineering, Hardware, Commercial Partnerships, Policy, and People to align operational priorities with Nuro's broader technical and commercial roadmap
  • Set the cultural tone for the operations organization, modeling the safety-first, analytically rigorous standards you expect from the team
About You
  • 10+ years in operations or management consulting, with at least five of those in direct leadership roles, managing managers and scaling large, geographically distributed teams.
  • Proven track record building and scaling field operations in complex, high-volume environments, whether fleet, logistics, supply chain, or general management
  • Experience running 24/7 shift operations across multiple sites, time zones, and workforce types, including blended FTE and contractor populations
  • Deeply analytical, you make decisions based on data, pull insight from operational metrics, and communicate tradeoffs clearly to technical audiences
  • Hands-on and site-present, you understand that good operations leadership requires direct observation, not just dashboards
  • Strong track record building training, onboarding, and quality programs that produce consistent performance at scale
  • Comfortable with ambiguity and able to build structure in fast-moving, resource-constrained environments
  • Prior P&L ownership with demonstrated accountability for cost, efficiency, and growth outcomes
Bonus Points
  • Experience in safety-critical industries: automotive, aviation, space, energy, or regulated manufacturing
  • Experience with vehicle fleet operations at scale, whether AV test programs, commercial trucking, ride-hail, or last-mile delivery
  • Familiarity with AV test operations, specifically, including safety driver programs, tele-operation, or remote monitoring infrastructure
  • Enough technical fluency in software development to have a substantive conversation with engineers about data quality, coverage, and how operational miles translate to software performance
  • Experience designing or managing programs where operational output, miles driven, routes covered, and conditions captured, directly fed a technical or data roadmap

At Nuro, your base pay is one part of your total compensation package. For this position, the reasonably expected base pay range is between $176,400 and $264,600 for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for an annual performance bonus, equity, and a competitive benefits package.
At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics. #LI-DNP

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