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Head Of Customer Operations Jobs (NOW HIRING)

Evonik

Head of Customer Service, Catalyst

Spring, TX · Hybrid

$102K - $171K/yr

Bachelor's degree or equivalent work experience required * 3-5 years of customer support and management experience within the chemical industry strongly preferred * Experience supervising and ...

SumUp

Head of US Operations

Boulder, CO · On-site

$205K - $225K/yr

From onboarding and customer experience to risk, logistics, and retention, this team touches every ... Head of US Operations, you'll own that agenda - connecting local execution with global strategy ...

MECCA

Head of Technology Operations

Richmond, VA · On-site

Head of Technology Operations At MECCA, technology operations are critical to how the business runs ... Experience within retail, distribution, omnichannel, or similarly customer-centric environments is ...

LEGOLAND Parks

Head of Hotel Operations

Carlsbad, CA · On-site

$95K - $110K/yr

What you'll bring to the team The Head of Hotel Operations is a pivotal Resort leader responsible for overseeing all aspects of the Hotel operations within the Resort. Reporting to the Director of ...

LEGOLAND Parks

Head of Hotel Operations

Carlsbad, CA

$95K - $110K/yr

What you'll bring to the team The Head of Hotel Operations is a pivotal Resort leader responsible for overseeing all aspects of the Hotel operations within the Resort. Reporting to the Director of ...

MIRA

Head of Hardware Operations

Fremont, CA

More on our website: trymira.com Role Information We're hiring a Head of Hardware Operations to own Mira's supply chain, manufacturing, and fulfillment pipeline. You'll take our wearable devices from ...

MIRA

Head of Hardware Operations

San Jose, CA

More on our website: trymira.com Role Information We're hiring a Head of Hardware Operations to own Mira's supply chain, manufacturing, and fulfillment pipeline. You'll take our wearable devices from ...

Floqer

Head of Revenue Operations

Manhattan, NY · On-site +1

$150K - $250K/yr

Head of Revenue Operations Floqer · New York (hybrid or remote) · $150,000-$250,000 based on ... What you'll own * The full revenue stack. CRM, enrichment, routing, scoring, sequencing ...

Entegris

Head of Legal Operations

Billerica, MA

$184K - $265K/yr

Head of Legal Operations Head of Legal Operations This role is a new opportunity within Entegris ... agreements (including NDAs, customer/sales agreements, and vendor/procurement agreements ...

BlueDot Impact

Head of Operations

Fremont, CA · On-site

$180/hr

This role exists to build the operational infrastructure for BlueDot's next phase of growth. You'll own the systems, processes and vendor relationships that make the organisation work, and you'll ...

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All JobsHead Of Customer Operations Jobs

Head Of Customer Operations information

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$44.5K

$123.7K

$135.5K

How much do head of customer operations jobs pay per year?

As of Jun 11, 2026, the average yearly pay for head of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

High-paying roles such as Chief Executive Officers, investment bankers, and specialized surgeons can earn $500,000 or more annually. Senior leadership positions like Head of Customer Operations may reach this level with extensive experience, bonuses, and stock options, especially in large organizations or industries with high profit margins.

What is the difference between Head Of Customer Operations vs Customer Service Manager?

AspectHead Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and cross-department coordinationManages daily customer service team, handles customer inquiries, and resolves issues
Required CredentialsOften requires leadership experience, business acumen, and industry knowledgeTypically requires customer service experience, communication skills, and relevant training
Work EnvironmentStrategic, cross-functional, executive-levelOperational, team-focused, customer-facing
Industry UsageCommon in tech, SaaS, and large enterprisesWidely used in retail, hospitality, and service industries

The Head Of Customer Operations focuses on strategic leadership and overall customer experience, while the Customer Service Manager handles daily customer interactions and team management. Both roles are vital but differ in scope and responsibilities.

How much does a head of operations get paid?

The salary for a Head of Customer Operations typically ranges from $80,000 to $180,000 annually, depending on the company's size, industry, and location. Senior roles often include bonuses, stock options, and other benefits, and candidates with strong leadership skills and experience in customer service or operations management tend to earn higher compensation.

What are some common challenges faced by a Head of Customer Operations, and how can they be addressed?

A Head of Customer Operations often faces challenges such as managing large, distributed teams, maintaining consistent service quality, and adapting to evolving customer expectations. Balancing operational efficiency with personalized service can also be complex, especially during periods of rapid scaling or organizational change. Successful leaders in this role address these challenges by implementing clear communication channels, leveraging data-driven insights to monitor performance, and fostering a culture of continuous improvement and cross-functional collaboration. Regular training and feedback loops also help ensure team alignment and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Head Of Customer Operations, and why are they important?

To thrive as a Head Of Customer Operations, you need strong leadership abilities, operational management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and workflow management systems is crucial for optimizing team performance and customer satisfaction. Exceptional communication, problem-solving skills, and a customer-centric mindset help drive positive team culture and effective cross-functional collaboration. These skills ensure efficient operations, high customer retention, and alignment with business goals.

What does a Head of Customer Operations do?

A Head of Customer Operations oversees and manages all customer service and support functions within an organization. They develop strategies to improve customer satisfaction, streamline processes, and ensure high-quality interactions with clients. This role often involves leading teams, analyzing customer feedback, implementing new technologies, and collaborating with other departments to enhance the overall customer experience. Their ultimate goal is to ensure that customers have positive and efficient interactions with the company, driving retention and loyalty.

What jobs pay $2000 a day?

High-level executive roles such as Chief Executive Officers, Chief Operating Officers, and specialized consultants can earn $2,000 or more per day, especially with extensive experience, industry expertise, and often requiring advanced degrees or certifications. These positions typically involve significant responsibility, strategic decision-making, and leadership within organizations or consulting firms.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Vice President of Customer Operations or Chief Customer Officer, which can offer salaries exceeding $150,000 annually. These roles often require extensive experience, strategic leadership skills, and a strong understanding of customer experience management tools and data analysis.
What cities are hiring for Head Of Customer Operations jobs? Cities with the most Head Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Head Of Customer Operations jobs? States with the most job openings for Head Of Customer Operations jobs include:
Head Of Customer Operations jobs near you
Head of Customer Growth & Retention

Head of Customer Growth & Retention

Spring Footwear Corp

Pompano Beach, FL • On-site

Full-time

Posted 15 days ago

Job description

Build the Engine That Drives Customer Growth
Spring Footwear is scaling its direct-to-consumer ecommerce business, including our flagship site springstepshoes.com, and we are seeking a senior leader to own and accelerate customer growth across the full lifecycle:
Acquisition → Conversion → Retention → Loyalty
This is a strategic leadership role responsible for building and optimizing a unified customer growth engine that drives sustainable, profitable revenue growth.
You will partner closely with Ecommerce leadership to shape customer strategy, improve marketing efficiency, and maximize long-term customer value.
The Opportunity
  • Lead the next phase of growth for an established DTC ecommerce business
  • Build and scale a modern, data-driven customer growth organization
  • Own both customer acquisition and lifecycle retention strategy
  • Directly influence revenue growth, profitability, and customer lifetime value

Key Responsibilities
Customer Growth Strategy (Acquisition + Retention)
  • Own the end-to-end customer lifecycle: acquisition, conversion, retention, loyalty
  • Balance Customer Acquisition Cost (CAC) with Customer Lifetime Value (LTV)
  • Develop integrated strategies that drive both new customer growth and repeat purchase behavior
  • Align growth initiatives with merchandising, inventory, and promotional planning

Customer Acquisition (in partnership with Ecommerce)
  • Partner with Ecommerce leadership to define and optimize acquisition strategy
  • Guide performance marketing across key channels:
    • Google (Search, Shopping)
    • Meta (Facebook / Instagram)
    • Affiliate and influencer programs
  • Identify and scale new customer acquisition channels
  • Ensure focus on high-quality, high-LTV customer acquisition

Retention & Lifecycle Marketing (CRM / Email / SMS)
  • Own and scale lifecycle marketing programs across all stages of the customer journey
  • Develop and optimize:
    • Welcome and onboarding flows
    • Post-purchase engagement journeys
    • Win-back and reactivation campaigns
    • Loyalty and VIP programs
  • Lead segmentation and personalization strategies to maximize customer value

Social Media & Community Development
  • Define and own social media and community growth strategy
  • Partner with creative teams to establish brand voice and content direction
  • Build engaged communities that drive repeat purchase behavior and brand advocacy
  • Manage internal execution and external agency relationships

Customer Insights & Analytics
  • Lead customer segmentation, cohort analysis, and lifecycle performance reporting
  • Translate data insights into actionable growth strategies
  • Identify opportunities to improve conversion, retention, and engagement

Conversion & Experience Optimization
  • Partner with Ecommerce team to improve:
    • Website conversion rate (CVR)
    • Funnel performance
    • Customer experience across digital touchpoints
  • Lead A/B testing initiatives across messaging, offers, and journey design

Team Leadership
  • Build and lead the Customer Growth function
  • Manage internal team members and external partners/agencies
  • Establish a culture of accountability, speed, and continuous optimization

What Success Looks Like
  • Sustained growth in new customer acquisition with efficient CAC
  • Significant increase in customer lifetime value and repeat purchase rate
  • Email and SMS channels become meaningful contributors to ecommerce revenue
  • Strong, engaged brand community across social platforms
  • A scalable, repeatable growth engine that drives consistent revenue performance

Qualifications
  • 8-15+ years of experience in DTC ecommerce, lifecycle marketing, or growth leadership
  • Proven success driving both customer acquisition and retention strategies
  • Strong expertise in:
    • Email & SMS platforms (Klaviyo or similar)
    • Customer segmentation and marketing automation
    • Social media and community development
  • Strong analytical capability with ability to connect data to strategy and execution
  • Experience leading teams and cross-functional initiatives
  • Ability to operate both strategically and hands-on in a fast-paced environment

Compensation & Growth
  • Competitive base salary
  • Performance-based bonus tied to:
    • Customer acquisition growth
    • LTV and retention performance
    • Lifecycle-driven revenue contribution

This role is designed for a leader who wants full ownership of a critical growth function with direct impact on business performance.
Why This Role
At Spring Footwear, we believe sustainable growth comes from aligning acquisition and retention into one unified system.
This role owns that system.
Final Note
This is not a campaign management role. This is a leadership role focused on building a scalable, data-driven customer growth engine that compounds over time.
If you are motivated by ownership, impact, and building systems that scale, this opportunity is designed for you.

Apply