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Manager Of Customer Operations Jobs (NOW HIRING)

Simpro

Director of Customer Operations

Miami, FL · On-site

The director manages a small team of operations analysts, providing key insights to stakeholders ... Drive the Customer 'go-to-market' plan, to include capacity planning, compensation plan design ...

Steer

Manager of Customer Success

About the Role As the Manager of Customer Success, you will lead our Customer Success Managers ... Your mission is to professionalize our CS operations by building a unified "Account Health ...

Steer

Manager of Customer Success

Boston, MA · Remote

About the Role As the Manager of Customer Success, you will lead our Customer Success Managers ... Your mission is to professionalize our CS operations by building a unified "Account Health ...

New

Hertz

Customer Operations Manager

Milwaukee, WI · On-site

$50K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

Hertz

Customer Operations Manager

Flushing, NY · On-site

$66K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

Hertz

Customer Operations Manager

San Francisco, CA · On-site

$70K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

PPL Corporation

Mgr-Customer Operations

Cumberland, RI · On-site

$119K/yr

PPL) family of companies addressing energy challenges head-on by building smarter, more resilient ... A Manager Customer Operations must have a deep understanding of customer service best practices and ...

PPL Corporation

Mgr-Customer Operations

Cumberland, RI · On-site

$119K/yr

PPL) family of companies addressing energy challenges head-on by building smarter, more resilient ... A Manager Customer Operations must have a deep understanding of customer service best practices and ...

Lassie

Customer Operations

San Francisco, CA · On-site

About the role Customer Operations helps doctors' offices get live with Lassie and see value ... handful of conversations with our team and founders. If there is mutual excitement, we'll invite ...

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Manager Of Customer Operations information

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$44.5K

$123.7K

$135.5K

How much do manager of customer operations jobs pay per year?

As of Jun 30, 2026, the average yearly pay for manager of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much is the salary of an operations manager?

The salary of a Manager of Customer Operations typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Senior or specialized roles may offer higher compensation, and additional benefits often accompany the position.

How much should an operations manager get paid?

The salary for a Manager of Customer Operations typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like data analysis or CRM tools can influence compensation levels.

What does a customer operations manager do?

A customer operations manager oversees the processes and teams responsible for delivering excellent customer service, ensuring operational efficiency, and resolving customer issues. They analyze performance metrics, implement improvements, and coordinate with other departments to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of customer service standards are essential for this role.

What are some common challenges faced by a Manager of Customer Operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Manager of Customer Operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

What jobs pay $2000 a day?

High-level managerial roles such as Manager of Customer Operations can potentially earn $2000 a day, especially with extensive experience, bonuses, or in high-demand industries. Such earnings typically require senior positions, specialized skills, and often involve leadership responsibilities or consulting work. Most jobs with this pay level are rare and usually involve significant expertise or entrepreneurial activities.
What cities are hiring for Manager Of Customer Operations jobs? Cities with the most Manager Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Manager Of Customer Operations jobs? States with the most job openings for Manager Of Customer Operations jobs include:
Manager Of Customer Operations jobs near you
Director of Customer Operations

Director of Customer Operations

Simpro

Miami, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Key responsibilities

  • Coordinate across functions to optimize operations and remove friction in the customer and customer marketing organizations.

  • Manage a small team of operations analysts and provide key insights to stakeholders using operational and financial metrics.

  • Drive the customer go-to-market plan, including capacity planning, compensation plan design, quotas, and operational target setting.

Job description

Director Of Customer Operations

The Director of Customer Operations will be the strategic partner to the CCO, global Customer (Account Management, Lifecycle Services & Support) teams and the Customer Marketing team. The director manages a small team of operations analysts, providing key insights to stakeholders using operational and financial metrics.

What You'll Do
  • Coordinate across functions to optimize operations and remove friction in the customer & customer marketing organizations, optimizing returns on investment
  • Own business inspections, root cause and corrective actions, weekly "run-the-business" meetings and quarterly business reviews
  • Conduct ad-hoc analysis of business and customer data
  • Liaise with Finance on budgets and then translate them to operational targets for the Customer & Customer Marketing teams
  • Drive the Customer 'go-to-market' plan, to include capacity planning, compensation plan design, quotas and operational target setting to ensure targets are achieved
  • Develop a deep understanding of Customer segments and metrics, historical trends and attainment vs. our plan and operational targets
  • Ensure that customer retention and growth is predictable and on target by tracking daily and weekly progress vs. business targets
  • Enable our Chief Customer Officer & Chief Marketing Officer to efficiently manage and scale their business
What You'll Bring
  • Business Acumen - Knows how a business works. Committed to the success of the company and customers. Big picture mindset. Understands how different functions interrelate.
  • Administration - Effectively manages and organizes tasks and responsibilities. High attention to detail. Completes tasks in a timely and accurate manner. Able to prioritize and manage time well.
  • Decision Quality - Able to make sound decisions that keeps the organization moving forward. Uses data and business insights. Avoids 'groupthink'. Is rational and objective, and takes into account ethical and moral considerations.
  • Drive For Excellence - Pursues high standards and exceptional performance. Motivates others to do their best and achieve goals. Take ownership of their work and inspire others through their commitment to excellence.
  • Global Perspective - Understands a global business with consideration for the factors surrounding this. Considers diverse perspectives and understands how they influence global dynamics.
  • Influence - Relationship building. Persuasion skills. Credibility. Uses data to support arguments. Able to identify who has influence on decisions. Maintains good relationships with internal network.
What We Can Offer You
  • Responsible Time Off
  • Comprehensive medical, dental, vision package with 100% employer paid options
  • Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D and Disability Insurance available to purchase.
  • Wellness Challenge App, Diabetes Prevention App, and Health Hub App
  • 401k/Retirement Plan with 6% employer match
  • Generous Parental Leave Program
  • Paid Volunteer Leave Days
  • Public Holiday Exchange Scheme
  • Talent Referral Program – get rewarded for referring a friend to join our team!
  • Diverse training & internal networking opportunities across all of our product lines
  • Opportunities for career progression and development
  • Service recognition awards
  • Click here to find out more about working at Simpro Group!

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role.

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