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Manager Of Customer Operations Jobs (NOW HIRING)

Coast

Manager of Customer Success

Draper, UT · On-site +1

About the Role We're looking for a hands on, people-first Manager of Customer Success to lead our ... Champion operational rigor and data fluency across Salesforce, Sigma, Outreach, and our AI toolkit ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

We are also a proud member of 1% for the planet, donating to environmental causes. Spindrift is headquartered in Newton, MA. The Role The Customer Operations Manager is responsible for strengthening ...

Hertz

Customer Operations Manager

Milwaukee, WI · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Grand Rapids, MI · On-site

$54K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

Hertz

Customer Operations Manager

Norfolk, VA · On-site

$55K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

Frida

Customer Operations Manager

Bentonville, AR · On-site

$117K/yr

Customer Operations Manager Who We Are Parenting isn't picture-perfect. It's messy, hilarious ... Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting ...

Emerge

Customer Operations Specialist

Scottsdale, AZ · On-site

The Customer Operations Specialist is responsible for the day-to-day operational management of assigned customer accounts. This role serves as a key point of contact for customers, ensuring ...

Suno

Senior Manager of Customer Experience

New York, NY · On-site

$150K - $210K/yr

As Sr. Manager of Customer Experience at Suno, you'll own our customer support function end-to-end ... Build and iterate on operational processes that make the team faster, more consistent, and less ...

Elephas

Director, Customer Operations

Madison, WI · On-site

$100 - $130/hr

Summary Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day‑to‑day customer ...

CDTA

Manager of Customer Service (Albany, NY)

Albany, NY · On-site

$84K - $104K/yr

The Manager of Customer Service is responsible for leading the design, implementation, and ... Analyze customer feedback, operational data, and performance metrics to identify trends and ...

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How much do manager of customer operations jobs pay per year?

As of Aug 10, 2026, the average yearly pay for manager of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much does a manager of customer operations make?

The average salary for a manager of customer operations typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with some positions requiring strong leadership and data analysis skills.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role, with salaries varying based on industry, location, and company size. In general, it offers competitive compensation, especially for those with strong leadership, communication, and operational skills, and may include bonuses or benefits. However, it is not usually classified as an executive-level or top-tier high-paying position.
What cities are hiring for Manager Of Customer Operations jobs? Cities with the most Manager Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Manager Of Customer Operations jobs? States with the most job openings for Manager Of Customer Operations jobs include:
Manager Of Customer Operations jobs near you

Manager of Customer Service

Fusco Personnel, Inc.

Albany, NY

$84K - $104K/yr

Full-time

Posted 18 days ago

Job description

Manager of Customer Service
Our client is seeking a Manager of Customer Service to lead the development and execution of a best-in-class customer experience (CX) strategy. This is an exciting opportunity for a collaborative leader who is passionate about improving the customer journey through data driven decision-making, process improvement, and cross-functional partnership.
In this role, you'll design and oversee a comprehensive customer experience program, analyze customer feedback and performance metrics, lead customer service initiatives, and partner with operations, planning, communications, IT, and other departments to enhance service quality and customer satisfaction. You'll also oversee customer feedback processes, implement service standards, drive continuous improvement initiatives, and help shape the future of the customer experience.
Qualifications:
  • Bachelor’s degree in business, marketing, communications, public administration, or related field (Master's preferred)
  • 7–10+ years of progressive experience in customer experience, customer service, transportation, or public-facing operations
  • Experience developing or managing customer journey/CX programs
  • Strong analytical, leadership, and project management skills
  • Experience with CRM systems, customer feedback tools, and performance reporting
  • Excellent communication and cross-functional collaboration skills
Salary: $84,123–$104,700 + Outstanding Benefits
If you're a strategic customer experience leader looking to make a meaningful impact, we'd love to hear from you. Apply today!
Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.
Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts.
Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer