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Manager Of Customer Operations Jobs (NOW HIRING)

Coast

Manager of Customer Success

New York, NY · On-site

$130K - $150K/yr

About the Role We're looking for a hands on, people-first Manager of Customer Success to lead our ... Champion operational rigor and data fluency across Salesforce, Sigma, Outreach, and our AI toolkit ...

AccuLynx

Manager of Customer Success

Chicago, IL · On-site

$100K - $120K/yr

This leader will drive retention, expansion, customer satisfaction, and operational excellence ... Lead, mentor, and develop a team of Customer Success Managers (CSMs) * Establish clear performance ...

Handoff

Manager of Customer Success

Austin, TX · On-site

We help remodelers automate estimating, streamline operations, and win more work - backed by real ... Manager of Customer Success at Handoff We're hiring a Manager of Customer Success to build and ...

Hertz

Customer Operations Manager

Jacksonville, FL · On-site

$55K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

Relay

Customer Operations Systems Manager

Raleigh, NC

$130K/yr

With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR ... As a Customer Operations Systems Manager at Relay, Inc., you will be responsible for driving the ...

Elephas

Director, Customer Operations

Madison, WI · On-site

Summary Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service ...

Elephas

Director, Customer Operations

Madison, WI · On-site

Summary Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service ...

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$123.7K

$135.5K

How much do manager of customer operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

What are some common challenges faced by a Manager of Customer Operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Manager of Customer Operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.
What cities are hiring for Manager Of Customer Operations jobs? Cities with the most Manager Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Manager Of Customer Operations jobs? States with the most job openings for Manager Of Customer Operations jobs include:
Manager Of Customer Operations jobs near you

Manager of Customer Success

Coast

New York, NY • On-site

$130K - $150K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country's 500,000 commercial fleets, 40 million commercial vehicles, and many million commercial drivers. The incumbent technologies that cater to these customers are decades old, and drivers and fleets increasingly demand modern digital experiences and affordable and transparent financial services products. Coast's mission is to deliver them at a transformational scale, beginning with the Coast Fleet and Fuel Card built on a cutting-edge spend management platform.
About the Role
We're looking for a hands on, people-first Manager of Customer Success to lead our frontline CSMs while owning a book of business. This player-coach model is core to how Coast builds empathy, credibility, and process excellence across our customer lifecycle. You'll mentor, hire, and develop a team responsible for delivering exceptional onboarding, activation, and retention outcomes for all of our customer segments.
What Success Looks Like
  • Deliver consistent customer value across the lifecycle
  • Deliver excellent GRR & NRR-and raise it further through proactive health monitoring and disciplined retention and expansion execution.
  • Increase onboarding velocity and fleet activation so customers hit time-to-value faster and ramp usage more consistently.
  • Be a true player-coach: excited to own accounts, demonstrate product + CS fluency, and raise team performance via a standardized 1:1 coaching framework.
  • Enhance expansion pipeline by consistently identifying, creating, and progressing CSQOs into qualified expansion opportunities.

What You'll Do
  • Lead & Coach: Manage and mentor a team of high-performing CSMs, focusing on call coaching, onboarding execution, fleet activation, and account health.
  • Own Accounts: Carry a book of business to stay close to the customer experience and model best-in-class onboarding, retention, and expansion skills.
  • Drive Activation: Ensure your team drives velocity and depth of onboarding.
  • Create Value: Help CSMs demonstrate customer value across the lifecycle-from onboarding through maturity-with account-specific plans tied to clear use cases.
  • Maximize Expansion: Support CSMs in creating CSQOs and building a proactive expansion pipeline.
  • Upskill the Team: Develop a repeatable 1:1 coaching and enablement framework to improve onboarding, account health, and teammate performance.
  • Build Systems Excellence: Champion operational rigor and data fluency across Salesforce, Sigma, Outreach, and our AI toolkit to guide prioritization and performance.

What We're Looking For
  • 5+ years in Customer Success or Account Management, with 2+ years managing CSMs or frontline customer-facing teams
  • A proven player-coach: you lead by example while enabling others to succeed
  • Track record of high-touch onboarding and expansion motions in SMB and mid-market
  • Expertise in creating structure from ambiguity-using data, systems, and coaching to drive repeatable outcomes
  • Strong communicator with a bias for clarity, urgency, and action
  • Deep empathy for customers-and for the CSMs who serve them
  • Bonus: familiarity with fintech, SaaS, or operations-heavy customer segments

Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes benefits, signing bonus, and equity. Pay decisions are based on a number of factors, including scope and qualifications for the role, experience level, skillset, and balancing internal equity relative to other Coast employees. We expect the majority of the candidates who are offered roles at Coast to fall healthily within the range based on these factors.
  • On Target Earnings: $130,000 - $150,000 annually
  • Equity grant: commensurate with level determined at the discretion of the company, with meaningful potential upside given the company's early stage
  • Benefits overview:
    • Medical, dental and vision insurance
    • Unlimited paid time off (vacation, personal well being, paid holidays)
    • Paid parental leave
    • $400 accessories allowance for home office setup to be spent on a keyboard, mouse, headphones, etc.
    • Free lunch every Friday

About Coast
Coast is founded and led by Daniel Simon, who previously cofounded Bread (breadpayments.com), a leading payments and credit technology firm backed by some of the world's top VCs which was acquired for $500MM+ in 2020.
Coast has raised $165M in total funding - our recent $40M Series B equity round was led by ICONIQ Growth with participation from Thomvest, and Synchrony. We're also backed by top fintech and mobility venture funds - including Accel, Insight Partners, Better Tomorrow Ventures, Avid Ventures, Bessemer Venture Partners, BoxGroup, Foundation Capital, Greycroft, Colle - and premier angel investors - including Max Levchin (Affirm), Josh Abramowitz (Bread), Jason Gardner (Marqeta), William Hockey (Plaid), Ryan Petersen (Flexport), and many others.
Check out the latest podcast interview on Fintech Layer Cake with Coast Founder Daniel Simon!
Coast is committed to diversity, equity, and inclusion. We are building a diverse and inclusive environment, so we encourage people of all backgrounds to apply. We're an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

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