ZipRecruiter

Log In

1

Manager Of Customer Operations Jobs (NOW HIRING)

Coast

Manager of Customer Success

Draper, UT · On-site +1

About the Role We're looking for a hands on, people-first Manager of Customer Success to lead our ... Champion operational rigor and data fluency across Salesforce, Sigma, Outreach, and our AI toolkit ...

Hertz

Customer Operations Manager

Syracuse, NY · On-site

$132K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

Manage the end-to-end execution of customer orders from receipt through fulfillment, shipment ... Customer & Operational Support * Serve as a primary operational contact for internal stakeholders ...

RXO

Customer Operations Representative

Ann Arbor, MI · On-site

As the Customer Operations Representative you will maintain reports, track shipments, and solve ... with managing the branch's key accounts * Enter loads and confirm notes about the status of ...

RXO

Customer Operations Representative

Plano, TX · On-site

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... with managing the branch's key accounts * Enter loads and confirm notes about the status of ...

RXO

Customer Operations Representative

Chicago, IL · On-site

$22.60 - $24.04/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... with managing the branch's key accounts * Enter loads and confirm notes about the status of ...

Outset.ai

Customer Operations Associate

New York, NY · On-site

$115K - $130K/yr

We're a tight-knit team serving some of the world's largest enterprises As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering ...

next page

Showing results 1-20

All JobsOf Customer Operations JobsManager Of Customer Operations Jobs

Manager Of Customer Operations information

See salary details

$44.5K

$123.7K

$135.5K

How much do manager of customer operations jobs pay per year?

As of Jul 21, 2026, the average yearly pay for manager of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much should an operations manager get paid?

The salary for a Manager of Customer Operations typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like data analysis or CRM tools can influence compensation levels.

What does a customer operations manager do?

A customer operations manager oversees the processes and teams responsible for delivering excellent customer service, ensuring operational efficiency, and resolving customer issues. They analyze data, implement policies, and coordinate with other departments to improve customer satisfaction and retention. Strong communication skills and familiarity with customer management tools are essential for this role.

What are some common challenges faced by a Manager of Customer Operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Manager of Customer Operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

What jobs in the US pay 300,000 a year?

For a Manager of Customer Operations, salaries of $300,000 or more are typically found in senior leadership roles such as Director or Vice President levels, especially in large organizations or industries like technology, finance, or healthcare. These positions often require extensive experience, strategic skills, and sometimes performance-based bonuses or stock options. Compensation varies based on company size, location, and individual performance.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some roles offer training and support to help handle these challenges.
What cities are hiring for Manager Of Customer Operations jobs? Cities with the most Manager Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Manager Of Customer Operations jobs? States with the most job openings for Manager Of Customer Operations jobs include:
Manager Of Customer Operations jobs near you
Director of Customer Operations & Fulfillment

Director of Customer Operations & Fulfillment

Lutron Electronics Co., Inc

Coopersburg, PA

Full-time

Re-posted 15 days ago

Lutron Electronics rating

8.3

Company rating: 8.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

26th of 143 rated electronics manufacturers

Job description

Overview

As the Director of Customer Operations & Fulfillment, based at our World Headquarters in Coopersburg, PA, you will be the driving force behind customercentric operational excellence across our manufacturing, purchasing, warehousing, and logistics network. In this role, you ensure that every step of our endtoend operation delivers on the promise we make to our customers.

You will shape strategy, lead highly collaborative crossfunctional teams, and champion continuous improvement to elevate both the customer experience and overall business performance. You thrive on partnership, clarity, and action — and you bring a customerfirst mindset to every decision you make.

You will also serve as a key operational advisor to leadership, helping guide strategic decisions while developing and executing a best-in-class fulfillment strategy that ensures high service levels, customer satisfaction, and operational efficiency.


Responsibilities
  • Lead Voice of Customer (VoC) programs, transforming customer insights into actionable improvements across the supply chain.
  • Develop and implement customerfocused operational strategies that support longterm growth and scale our delivery capabilities as the business expands.
  • Align KPIs across manufacturing, warehousing, and logistics with customer satisfaction goals, and provide clear, datadriven performance insights to senior leadership.
  • Ensure excellence in fulfillment performance, including Fill Rate, Order Accuracy, and ontime delivery to customer dock or home.
  • Serve as the voice of the customer, ensuring their needs guide operational priorities, tradeoffs, and decisionmaking.
  • Drive rootcause analysis and corrective actions for recurring issues, partnering closely with Continuous Improvement teams and escalating to global process owners when needed.
  • Collaborate deeply across supply chain, logistics, sales, and customer service, fostering alignment and shared accountability for customer outcomes.
  • Lead escalation management for critical customerimpacting issues, ensuring rapid triage, clear communication, and effective resolution.
  • Develop and execute contingency plans
  • Lead large-scale operational improvement initiatives focused on enhancing customer satisfaction and end-to-end fulfillment performance
  • Build and lead a high-performing organization by mentoring, developing, and inspiring teams across the function
  • Champion Lean Six Sigma and continuous improvement methodologies to drive operational excellence across fulfillment and distribution
  • Provide senior-level cross-functional leadership, partnering closely with sales, customer service, manufacturing, supply chain, procurement, IT, and finance

This role is ideal for someone who:

  • Loves working crossfunctionally and building strong partnerships
  • Is energized by solving complex operational challenges
  • Thinks like a customer and advocates for them relentlessly
  • Moves quickly, drives clarity, and inspires action
  • Balances strategic thinking with handson leadership
  • Desires to build a world class team

Qualifications
  • Bachelor’s degree in Supply Chain, Operations Management, Business, Engineering, or related field
  • 15+ years of experience post academics with 5+ years’ experience in a manufacturing environment.
  • 5+ years’ experience building & developing high performance teams, and you are known for your ability to influence without authority
  • Certifications in Lean, Six Sigma, or similar continuous improvement methodologies preferred

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.  Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

#LI-FH1 

Qualifications:
  • Bachelor’s degree in Supply Chain, Operations Management, Business, Engineering, or related field
  • 15+ years of experience post academics with 5+ years’ experience in a manufacturing environment.
  • 5+ years’ experience building & developing high performance teams, and you are known for your ability to influence without authority
  • Certifications in Lean, Six Sigma, or similar continuous improvement methodologies preferred

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.  Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

#LI-FH1 

Education:UNAVAILABLEEmployment Type: FULL_TIME

What Lutron Electronics employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply