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Manager Of Customer Operations Jobs (NOW HIRING)

AxisCare

Manager of Customer Success

Waco, TX · Remote

- Manager of Customer Success Reports To: Director of Customer Success Department: Customer Success ... Operational Excellence & Insights * Analyze customer health, engagement, retention, and revenue ...

Frida

Customer Operations Manager

Bentonville, AR · On-site

$117K/yr

Customer Operations Manager Who We Are Parenting isn't picture-perfect. It's messy, hilarious ... Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting ...

Avnet LLC

Customer Operations Manager

Chandler, AZ · On-site

$100 - $125/hr

Working at Avnet means being a part of a global team. We work collaboratively and with integrity ... Manage customer backlog and provide commitments for shipments.Other duties as assigned.Job Level ...

Corning

Customer Operations Supervisor

Charlotte, NC · On-site

$125K/yr

Manage and oversee the team's daily operations and responsibilities, ensuring compliance and responsiveness to customer requirements. This includes ownership of onboarding and training new hires ...

Corning

Customer Operations Supervisor

Charlotte, NC · On-site

$130K/yr

Manage and oversee the team's daily operations and responsibilities, ensuring compliance and responsiveness to customer requirements. This includes ownership of onboarding and training new hires ...

Certinia

Customer Success Operations Manager

Austin, TX · On-site +1

$106K - $157K/yr

Customer Success Operations Manager Remote US WHO WE ARE Certinia delivers a Services-as-a-Business ... Perform regular audits of CRM and CS Cloud data to ensure client records, account statuses, and ...

Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

Manage the end-to-end execution of customer orders from receipt through fulfillment, shipment ... Customer & Operational Support * Serve as a primary operational contact for internal stakeholders ...

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Manager Of Customer Operations information

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$123.7K

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How much do manager of customer operations jobs pay per year?

As of Sep 9, 2026, the average yearly pay for manager of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role with salaries that vary based on industry, location, and company size. In general, it offers competitive compensation, especially when combined with experience, leadership skills, and relevant certifications. Salaries often range from moderate to well above average for managerial positions in customer service and operations.

What cities are hiring for Manager Of Customer Operations jobs?

Cities with the most Manager Of Customer Operations job openings:

What are the most commonly searched types of Of Customer Operations jobs?

The most popular types of Of Customer Operations jobs are:

What states have the most Manager Of Customer Operations jobs?

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For Manager Of Customer Operations jobs, the most frequently searched job titles are:

Manager Of Customer Operations jobs near you

Director of Customer Operations

Arcadia, WI • On-site

Ashley Furniture Industries, LLC.
Furniture Manufacturing • 10K+ employees
Learn more about Ashley Furniture Industries, LLC.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 294 frontline employees who took The Breakroom Quiz

39th of 52 rated furniture manufacturers

Job description

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort
Who We Are:
At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business - we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.
If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.
If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.
Summary
The Director of Customer Experience is a strategic leader responsible for driving operational excellence across customer service and supply chain functions. This role leads initiatives to improve customer satisfaction, optimize order management processes, develop and standardize operating procedures, and strengthen cross-functional collaboration. The ideal candidate combines strong leadership skills with a deep understanding of customer experience, process improvement, and technology to deliver measurable business results.
Responsibilities
  • Lead the Customer Experience team, providing direction, coaching, and development to drive high performance and engagement.
  • Develop, implement, and maintain standard operating procedures (SOPs) that improve consistency, efficiency, and service quality.
  • Partner with Supply Chain, Operations, Distribution, Sales, Information Technology, and other key stakeholders to identify process gaps and implement sustainable solutions.
  • Oversee order management processes to ensure accuracy, efficiency, and an exceptional customer experience.
  • Analyze operational and customer performance metrics to identify trends, opportunities, and areas for improvement.
  • Champion continuous improvement initiatives that streamline workflows, reduce inefficiencies, and enhance customer satisfaction.
  • Leverage technology and system capabilities to improve visibility, reporting, and process effectiveness.
  • Drive cross-functional projects that support organizational goals and improve end-to-end customer and supply chain performance.
  • Establish and maintain strong relationships with internal and external stakeholders to support business objectives.
  • Foster a culture of accountability, collaboration, innovation, and customer-focused service.

Qualifications
  • Bachelor's degree in Business, Supply Chain, Operations Management, or a related field; equivalent experience may be considered.
  • Minimum of 5 years of leadership experience in customer service, customer experience, operations, supply chain, or a related environment.
  • Strong knowledge of order management systems, customer service operations, and process improvement methodologies.
  • Experience developing and implementing standard operating procedures and operational best practices.
  • Demonstrated success leading cross-functional initiatives and influencing stakeholders across multiple departments.
  • Proven ability to analyze data, measure performance, and drive operational improvements.
  • Excellent communication, relationship-building, and problem-solving skills.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office Suite, AS400, CRM platforms, and other business systems.
  • Experience leading change initiatives and leveraging technology to improve customer and operational outcomes.

Work Environment:
This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.
Benefits We Offer:
  • Health, Dental, Vision, Employee Assistance Program
  • Paid Time Off; increases with years of service
  • Generous Employee Discount on home furnishings
  • Professional Development Opportunities
  • Tuition Assistance
  • Ashley Wellness Centers (location specific)
  • 401(k) and Profit Sharing
  • Life Insurance

Our Core Values:
  • Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
  • (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
  • Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
  • Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
  • Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
  • Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
  • Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:
Corporate Social Responsibility
View Our Corporate Brochure
We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.
Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.
* Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

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