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Manager Of Customer Operations Jobs in Indiana (NOW HIRING)

Parkhurst Dining

Manager of Operations

Hanover, IN

JOB SUMMARY As part of the management team, the manager of operations works under the direction of ... ESSENTIAL FUNCTIONS Client, Customer and Guest Relations: * Demonstrates a strong focus on client ...

NiSource, Inc.

AMI Operations Specialist Sr

Merrillville, IN · On-site

$113K - $170K/yr

... of Advanced Metering Infrastructure (AMI) systems. This role is responsible for monitoring AMI ... Partner with field operations, customer service, billing, outage management, and other stakeholders ...

Evolv

Be Seen First

Sales Operations & CRM Coordinator

Evansville, IN · On-site

$50K - $55K/yr

Sales Operations Coordinator (In-Office) -- Newburgh, IN The Opportunity Evolv is hiring a Sales ... This role sits at the center of CRM administration, sales activity tracking, appointment quality ...

Jobtailor

Director Revenue Recovery

Merrillville, IN · On-site

$140 - $210/hr

... leading managers and operational teams in a process-driven, customer-focused organization ... Knowledge of revenue assurance, fraud detection, and energy theft investigation practices.

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All JobsOf Customer Operations JobsManager Of Customer Operations JobsManager Of Customer Operations Jobs in Indiana

Manager Of Customer Operations information

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much does a manager of customer operations make?

The average salary for a manager of customer operations typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with some positions requiring strong leadership and data analysis skills.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role, with salaries varying based on industry, location, and company size. In general, it offers competitive compensation, especially for those with strong leadership, communication, and operational skills, and may include bonuses or benefits. However, it is not usually classified as an executive-level or top-tier high-paying position.
Manager Of Customer Operations jobs near you

Manager of Operations

Parkhurst Dining

Hanover, IN

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Parkhurst Dining rating

5.9

Company rating: 5.9 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

43rd of 68 rated caterers

Job description

Parkhurst Dining is a family-owned and operated company that provides culinary, dining and catering services to over 80 organizations and universities. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you’ve been searching for a place where you can do what you love, love what you do and have room to grow, consider joining our team! Parkhurst Dining is part of Eat’n Park Hospitality Group, a regional portfolio of foodservice concepts serving 50 million guests annually in its restaurants, on college and corporate campuses and in every state through our online store. 


JOB SUMMARY

As part of the management team, the manager of operations works under the direction of the director of operations at a unit with less than $1.5M in managed volume. This position oversees a set operation within a unit, such as a food court operation, two stand alone concepts, or a convenience store. This role also manages cash handling, inventory control, and labor. In this role, the individual will execute a plan designed by the director or general manager and will not be held accountable for long-term planning or day-to-day forecasting.


ESSENTIAL FUNCTIONS


Client, Customer and Guest Relations:

  • Demonstrates a strong focus on client, customer, and guest satisfaction. Seeks frequent feedback.
  • Coaches team members on the importance of customer satisfaction.
  • Develops a good rapport with other departments within the facility.
  • Models the Smile Plus hospitality imperatives.


Financial Results:

  • Uses company systems to track and monitor adherence to financial guidelines. Reports variances.
  • May monitor sales to ensure sales targets are met; looks for new ways to enhance revenue.
  • Reviews weekly cost accountability and reports variances to general manager.
  • Ensures that budget guidelines are met within area of control.
  • Monitors waste, overproduction, and quality standards.


Qualifications:

  • Eight or more years of professional experience with five or more years in food service management.
  • Bachelor’s or Associate’s Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
  • Comprehensive knowledge of food service systems.
  • Proven ability to lead other managers or supervisors.
  • Excellent interpersonal, communication and leadership skills.
  • Strong planning and organizational skills to consistently meet deadlines.
  • Proficient in Microsoft software programs.
  • Basic skills in math and financial management required.


Benefits:

  • FREE meal during your shift.
  • 20% discount on any food purchase at Eat’n Park, Hello Bistro, The Porch, and Parkhurst Dining.
  • Paid time off.
  • Access to continuous development with Smile Universe.
  • Eligibility for 401k, vision, dental, and medical plans.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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