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Manager Of Customer Operations Jobs in Indiana (NOW HIRING)

Osborn GmbH

Manager Customer Service

Richmond, IN · On-site

$84K - $102K/yr

* Direct daily operations of the customer account coordinators; plan, prioritize, and delegate work ... Oversee the end-to-end management of customer orders, from purchase order to final shipping ...

OSBORN LLC

Manager Customer Service

Richmond, IN · Remote

* Direct daily operations of the customer account coordinators; plan, prioritize, and delegate work ... Oversee the end-to-end management of customer orders, from purchase order to final shipping ...

Selerix

Client Success Manager

Indianapolis, IN · On-site +1

Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations. * Accurately addresses all assigned tasks ...

Lynx EMS

EMS Operations Manager

Newburgh, IN · On-site

EMS Operations Manager Job Address: Newburgh, IN Lynx EMS is recruiting an Operations Manager to ... Duties will include the review and approval of staffing, scheduling, and related issues. Duties may ...

Selerix

Client Success Manager

Indianapolis, IN · Hybrid

Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations. * Accurately addresses all assigned tasks ...

Communicarehealth

EMS Operations Manager

Albion, IN

PURPOSE/BELIEF STATEMENT The Operations Manager oversees, leads, manages, and performs various ... Duties will include the review and approval of staffing, scheduling, and related issues. Duties may ...

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Manager Of Customer Operations information

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much does a manager of customer operations make?

The average salary for a manager of customer operations typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with some positions requiring strong leadership and data analysis skills.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role, with salaries varying based on industry, location, and company size. In general, it offers competitive compensation, especially for those with strong leadership, communication, and operational skills, and may include bonuses or benefits. However, it is not usually classified as an executive-level or top-tier high-paying position.
Manager Of Customer Operations jobs near you

Manager of Rehabilitation

Hirebridge Organic

Chesterton, IN • On-site

Full-time

Posted 3 days ago

New

Job description


As the region’s subspecialty orthopedic group, Lakeshore Bone & Joint Institute has served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities conveniently located in Chesterton, Crown Point, Michigan City, Portage, and Schererville, we are dedicated to delivering the exceptional, compassionate care to our patients to keep them moving and enjoying life.

Job Summary

Responsible for overseeing the daily operations of the clinic and employees while actively providing direct patient care. The position requires a professional with strong organizational and communication skills.

As a key player in our healthcare team, the Manager will oversee employee performance, patient care quality, and the continuous improvement of rehabilitation services.

Essential Job Functions

  • Oversee daily operations of the clinic and employees.
  • Deliver personalized care to a diverse outpatient orthopedic and sports medicine population – maintaining at least an 80% active patient caseload.
  • Maintain accurate, timely, and compliant electronic medical records (EMRs) for evaluations, daily notes, progress reports and discharge summaries in compliance with facility and state regulations.
  • Help create a clinic experience that patient and employees genuinely love being part of.
  • Help create and implement a culture of clinical, service and teamwork excellence.
  • Build meaningful relationships within the community, referral partners and colleagues
  • Help create and implement operational processes and technology that promotes values for patients / clients, providers and organization.

Physical Requirements

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts. Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Work may involve interaction with injured or sick patients.

Travel between all Lakeshore Bone & Joint facilities is required for this position.

Qualifications

  • Minimum of one year of experience as a Physical / Occupational Therapist.
  • Advanced degree preferred i.e. CHT, OCS, other board certification
  • Membership of a professional organization (APTA / AOTA)
  • Passion for growth, leadership, learning, and making a meaningful impact

Required Skills

  • Current state licensure in the relevant field of practice.
  • Basic life support (BLS) certification.
  • Thorough knowledge of physical therapy principles and practices.
  • Working knowledge of computer programs and EMR documentation.
  • Strong analytical and problem‑solving skills.
  • Strong organizational skills and interpersonal skills.

Equal Employment Opportunity & Accommodation Statement

Lakeshore Bone & Joint is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.