ZipRecruiter

Log In

1

Manager Of Customer Operations Jobs in Indiana (NOW HIRING)

NiSource Inc.

AMI Operations Specialist Sr

Merrillville, IN · On-site

$113K - $170K/yr

... optimization of Advanced Metering Infrastructure (AMI) systems. This roleis responsible ... Partner with field operations, customer service, billing, outage management, and other stakeholders ...

NiSource

AMI Operations Specialist Sr

Merrillville, IN · Hybrid

$113K - $170K/yr

... optimization of Advanced Metering Infrastructure (AMI) systems. This roleis responsible ... Partner with field operations, customer service, billing, outage management, and other stakeholders ...

New

INCOG

Manager of Packaging

Fishers, IN · On-site

This position is a critical quality and operational steward, interfacing across Quality ... our customers, we are committed to a service-culture mindset, technical excellence, and a ...

Newfields

Manager of Interpretation

Indianapolis, IN · On-site

$67K - $72K/yr

Manager of Interpretation Reports To: Director of Content and Interpretive Engagement Salary or ... Manage budgets for exhibitions, operations, and interpretive initiatives * Maintain processes that ...

Avancez Assembly

Manager of Materials

Roanoke, IN · On-site

... management, you can thrive as a member of our team. Primary Job Responsibilities Develop and ... Monitor material flow between suppliers, Company, and the customer to ensure production ...

Powers Health

Manager of Purchasing

Munster, IN · On-site

$41.90 - $67/hr

Reporting to the Director of Supply Chain, the Purchasing Manager provides leadership and strategic oversight of the purchasing staff and their key operational functions. Responsible for formulating ...

Powers Health

Manager of Purchasing

Munster, IN

Reporting to the Director of Supply Chain, the Purchasing Manager provides leadership and strategic oversight of the purchasing staff and their key operational functions. Responsible for formulating ...

androidind

Manager of Materials

Fort Wayne, IN · On-site

Monitor material flow between suppliers, Company, and the customer to ensure production ... Ability to effectively manage multiple projects simultaneously. Proficiency in Microsoft suite of ...

INCOG

Manager of Inspection

Fishers, IN · On-site

The primary purpose of this role is to provide strategic leadership, operational management, and ... Support client audits, regulatory inspections, and customer presentations. * Collaborate with ...

Hyperion Solutions

Customer Care Manager

Richmond, IN · On-site

... operational efficiency. Leadership and Team Management: * Supervise a team of technical sales ... Ensure customer inquiries, complaints, and requests are resolved in a timely and satisfactory ...

previous pagenext page

Showing results 21-40

All JobsOf Customer Operations JobsManager Of Customer Operations JobsManager Of Customer Operations Jobs in Indiana

Manager Of Customer Operations information

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much does a manager of customer operations make?

The average salary for a manager of customer operations typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with some positions requiring strong leadership and data analysis skills.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role, with salaries varying based on industry, location, and company size. In general, it offers competitive compensation, especially for those with strong leadership, communication, and operational skills, and may include bonuses or benefits. However, it is not usually classified as an executive-level or top-tier high-paying position.
Manager Of Customer Operations jobs near you

Manager of Interpretation

Indianapolis Museum of Art/Newfields

Indianapolis, IN

$67K - $72K/hr

Full-time

Re-posted 20 days ago

Job description

Opportunity Title:  Manager of Interpretation

Reports To: Director of Content and Interpretive Engagement

Salary or Hourly: Salary

Salary Range: 67,500 -72,500

About the Role

We are seeking a dynamic and collaborative Manager of Interpretation to lead the development of meaningful, visitor-centered experiences across our campus. This role is central to shaping how audiences connect with art, nature, and place—bringing stories to life through engaging, inclusive, and accessible interpretive strategies.

You will lead a talented interpretation team, guide cross-functional projects, and play a key role in exhibition development, ensuring all interpretive content aligns with institutional goals for engagement, learning, and community connection.

What You’ll Do

Interpretive Strategy & Content Development

  • Lead the creation and implementation of interpretive content across multiple platforms (written, digital, media, and A/V)
  • Design engaging visitor experiences for exhibitions, collections, gardens, and historic spaces
  • Serve as lead interpreter on assigned projects, shaping storytelling frameworks and audience outcomes
  • Incorporate visitor research and feedback to continuously improve experiences
  • Collaborate with community partners and artists to ensure inclusive, relevant storytelling

Exhibition & Cross-Functional Collaboration

  • Lead or co-lead exhibition content and design teams
  • Partner with curators, educators, and internal stakeholders to deliver cohesive experiences
  • Manage timelines, workflows, and communication across departments

Operations & Budget Management

  • Oversee interpretation spaces, including family-focused and interactive areas
  • Manage budgets for exhibitions, operations, and interpretive initiatives
  • Maintain processes that ensure consistency, quality, and operational efficiency

Team Leadership & Development

  • Supervise, mentor, and develop interpretation staff and volunteers
  • Lead hiring, onboarding, training, and performance management
  • Foster a culture of collaboration, accountability, and continuous learning

What You Bring

Required Skills

  • Strong collaboration and relationship-building abilities
  • Proven leadership and meeting facilitation skills
  • Excellent project management and organizational capabilities
  • Exceptional written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience working across departments to drive shared outcomes

Education & Experience

  • Bachelor’s degree in Art History, Museum Studies, Art Education, Visual Communication, or related field (Master’s preferred)
  • Minimum of 5 years of experience in a museum or similar cultural institution
  • Demonstrated experience in interpretation, visitor engagement, or exhibition development
  • Equivalent combination of education and experience considered

Work Environment & Physical Requirements

  • Ability to stand, walk, and move throughout galleries and outdoor spaces
  • Occasionally lift up to 20 pounds
  • Work in indoor and outdoor environments, including varying weather conditions
  • Availability for occasional evenings and weekends

Apply