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Vice President Of Customer Operations Jobs (NOW HIRING)

Truleo

VP of Customer Success

Greenville, SC · On-site

$175K/yr

Partner with Sales and Operations to surface and close expansion inside our installed base. Co-own the expansion number with the VP of Sales. * Own the customer health score with the VP of Operations ...

Truleo

VP of Customer Success

Greenville, SC · On-site

$130K - $166K/yr

Partner with Sales and Operations to surface and close expansion inside our installed base. Co-own the expansion number with the VP of Sales. * Own the customer health score with the VP of Operations ...

TRULEO

VP of Customer Success

Greenville, SC

$130K - $166K/yr

Partner with Sales and Operations to surface and close expansion inside our installed base. Co-own the expansion number with the VP of Sales. * Own the customer health score with the VP of Operations ...

Workiva, Inc.

VP of Customer Experience

Ames, IA · On-site

$135K - $173K/yr

This role is the strategic counterpart to our VP of Customer Success and VP of Solution Success ... High-scale, multi-channel Customer Support operations * Digital-first customer experience strategy

NutriGreen Tulsa

VP of Operations

Kiefer, OK · On-site

VP of Operations Nutri-Green Professional Services Reports to: Owner / CEO (Visionary) Direct ... Office/Customer Experience Leader; Sales/Marketing (internal lead or external partner oversight)

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VP of Operations

Minneapolis, MN · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

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VP of Operations

Columbus, OH · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

Fullsteam Operations LLC

VP of Operations

Our purpose is to help our customers grow their businesses and delight their customers. Join us and ... The VP of Operations will lead our Appliance vertical, including EPASS, Rossware, and future ...

HirexHire

VP of Customer Growth

Elk Grove Village, IL

$136K - $174K/yr

We take a seat in our client's everyday operations to understand their people's goals, gaps, and ... their first VP of Customer Growth -- a revenue-generating commercial leader who will own net ...

Thompson

Vice President of Operations

Matthews, NC · On-site

$102K - $123K/yr

As a Vice President of Operations in the Operations department, you will lead and develop a multi-state team of State Directors and Operations Directors to ensure consistent performance across all ...

Murphy-Hoffman Company

Job Details Job Title VP of Operations Business Function Management Branch Name Murphy-Hoffman ... Partners with Parts operations to create seamless service for both customers and vendors. * Directs ...

Airliquidehr

VP of Operations

Moraine, OH

R10096208 VP of Operations (Open) Location: Independence, OH - Rockside Woods Blvd - Management ... customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a V ...

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AppJaxx

VP of Operations

San Francisco, CA

... CRM processes. Our focus is on combining data, technology, and strategy to create predictable growth for our clients. As we continue to expand, we're looking for a VP of Operations to lead our ...

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All JobsVice President Of Customer Operations Jobs

Vice President Of Customer Operations information

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$68.5K

$155.8K

$264K

How much do vice president of customer operations jobs pay per year?

As of Jul 20, 2026, the average yearly pay for vice president of customer operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

How does a Vice President of Customer Operations typically collaborate with other executive leaders to drive organizational success?

A Vice President of Customer Operations frequently partners with other executive leaders such as the Chief Operations Officer, Chief Revenue Officer, and heads of Sales and Product teams. This collaboration ensures alignment on customer experience strategies, operational efficiencies, and key performance metrics. Regular cross-functional meetings and strategic planning sessions are common, allowing the VP of Customer Operations to advocate for customer-centric improvements and share insights from frontline teams. This role also plays a vital part in translating customer feedback into actionable initiatives that support company-wide goals.

What does a Vice President of Customer Operations do?

A Vice President of Customer Operations oversees the teams and strategies that manage customer service, support, and success. Their role is to ensure customers have a positive experience, resolve issues efficiently, and receive value from the company's products or services. They analyze customer feedback, implement process improvements, and collaborate with other departments to align business goals with customer needs. Ultimately, they are responsible for driving customer satisfaction, loyalty, and retention at an organizational level.

What are the key skills and qualifications needed to thrive as a Vice President of Customer Operations, and why are they important?

To thrive as a Vice President of Customer Operations, you need extensive experience in operations management, customer service strategy, and a strong educational background, often with an MBA or similar advanced degree. Familiarity with CRM platforms like Salesforce, data analytics tools, and process improvement methodologies such as Six Sigma is highly valuable. Exceptional leadership, strategic thinking, and communication skills set top performers apart in this role. These abilities are crucial for driving customer satisfaction, operational efficiency, and aligning customer service with broader business objectives.

What is the difference between Vice President Of Customer Operations vs Customer Service Director?

AspectVice President Of Customer OperationsCustomer Service Director
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across multiple departmentsManages customer service teams, handles escalations, and ensures service quality
Required CredentialsBachelor’s or Master’s degree in Business, Management, or related field; extensive experience in customer operationsBachelor’s degree; experience in customer service management
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team management, customer interaction focus
Industry UsageCommon in large organizations and corporationsFound in companies of various sizes, especially in retail, tech, and service sectors

The Vice President Of Customer Operations focuses on strategic leadership and overall customer experience, while the Customer Service Director handles day-to-day customer service management. Both roles require leadership skills and customer-focused credentials, but differ in scope and strategic impact.

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What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
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Vice President Of Customer Operations jobs near you

VP of Customer Success

Truleo

Greenville, SC • On-site

$175K/yr

Full-time

Re-posted 10 days ago

Job description

About TRULEO
TRULEO builds the first case intelligence platform for law enforcement, and more than 1,000 agencies use us today. Most departments already have the information they need to solve a case, but it's spread across RMS, CAD, jail calls, body-worn camera footage, OSINT, and a dozen other systems that don't talk to each other, and Detectives don't have time to dig through all of it.
TRULEO sits on top of the systems an agency already uses and works the case alongside its detectives. It searches across those sources, connects related information, and surfaces leads in minutes instead of weeks. We don't replace their systems, but we make the data an agency already owns easier to actually use, so investigators can spend their time closing cases instead of running queries.
TRULEO has helped agencies turn thousands of files into real leads, break open cold cases, and solve crimes in real time. And we're hiring a VP of Customer Success to help us keep and grow the agencies that already rely on us.
The Role
We're hiring a VP of Customer Success to join our team in Greenville, SC, on-site, and own everything that happens after an agency signs. You'll lead our Customer Success team, improve the onboarding, adoption, and renewal motions, and own net revenue retention as a number. You'll also carry the commercial side of the post-sale relationship by running renewals yourself, in conjunction with your team, and partnering with Sales to surface and close expansion opportunities.
This is a hands-on leadership role on a small, senior team. You'll build the playbooks, run the hard accounts personally, and hire as we grow.
What You'll Do
  • Own net revenue retention (NRR) and gross retention (GRR) as the headline numbers for the role.
  • Lead the Customer Success team by coach the people already on it, hire the ones we need next, and run the operating cadence (1:1s, weekly account review, QBRs).
  • Run renewals end to end pricing, paper, timing, and save motions.
  • Partner with Sales and Operations to surface and close expansion inside our installed base. Co-own the expansion number with the VP of Sales.
  • Own the customer health score with the VP of Operations and VP of Product to refine the inputs and use it to drive a weekly at-risk review.
  • Run and improve the onboarding motion so new paying agencies get to department-level value fast and stay there. Partner with Product and Operations on the technical handoff.
  • Be the executive face of TRULEO for our top accounts and show up in person when it matters.
Qualifications
  • 8+ years in Customer Success, Account Management, or post-sales leadership at a B2B SaaS company, with at least 3 years leading a team.
  • Carried a renewal and/or expansion number directly, not just a satisfaction or health metric.
  • Built or meaningfully rebuilt a CS function (playbooks, onboarding, renewal motion) and not just inherited one.
  • Comfortable in the commercial conversation like pricing, contracts, negotiation, save motions.
  • Strong partnership track record with Sales, Product, and Operations.
  • Player-coach mindset. Happy to run a hard account yourself this quarter and hand it off next quarter.
  • Public safety, GovTech, or regulated/complex B2B experience is a plus, not a requirement.
  • Able to work on-site in Greenville, SC, and to pass the background check required to work with criminal justice (CJIS) data.
  • Willing to travel to all accounts and be on site with the team.

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