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Vice President Of Customer Operations Jobs (NOW HIRING)

Segment and delineate customer classifications for targeted strategies in the US Healthcare market ... We expect that the VP of Sales, Operations will as well. This role offers the chance to take part ...

Vice President of Sales

Birmingham, AL · On-site

$150 - $230/hr

Responsibilities The Vice President of Sales is completely responsible for driving sales operations within the region, fostering a culture of high performance and exceptional customer service. This ...

What We Need CORPAY is currently looking to hire a Vice President, Client Operations within our Customer Service division. This position falls under our Corpay Payables line of business and is ...

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

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The Construction Vice President of Operations will report directly to the Company Owner/President ... Help improve communication between office staff, field staff, subcontractors, customers, and ...

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

Job Title: VP of Operations Location: Shortsville, NY (80%+ on-site) Compensation: $185,000-$200 ... expanding its customer base, and building the operational infrastructure to support national ...

... customer\-level profitability analysis. \n * Experienced in capital strategy, including managing banking relationships, treasury operations, and equity financing. \n * Capable of owning and ...

VP of Customer Service

Billerica, MA · On-site

$147K - $188K/yr

The VP of Customer Service will be directly responsible for more than $100M in direct revenue and ... They will coordinate extensively with internal Finance, Sales, Operations, Procurement, Programs ...

Senior Vice President of Operations Industry: Industrial Distribution / Oil & Gas / Industrial ... With decades of success and a reputation for exceptional customer service, the organization is ...

Senior Vice President of Operations Industry: Industrial Distribution / Oil & Gas / Industrial ... With decades of success and a reputation for exceptional customer service, the organization is ...

VP of Customer Success

Manhattan, NY · On-site

$152K - $195K/yr

The Team We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company: customer success ...

Overview The Vice President of Operations serves as the senior market leader and Regional P&L owner for 75-120 clinics, operating with a true General Manager mindset and full accountability for both ...

VP of Operations

Sacramento, CA · On-site

$275K - $300K/yr

Overview The Vice President of Operations serves as the senior market leader and Regional P&L owner for 75-120 clinics, operating with a true General Manager mindset and full accountability for both ...

Showing results 41-60

Vice President Of Customer Operations information

See salary details

$68.5K

$155.8K

$264K

How much do vice president of customer operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for vice president of customer operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

How does a vice president of customer operations typically collaborate with other executive leaders to drive organizational success?

A Vice President of Customer Operations frequently partners with other executive leaders such as the Chief Operations Officer, Chief Revenue Officer, and heads of Sales and Product teams. This collaboration ensures alignment on customer experience strategies, operational efficiencies, and key performance metrics. Regular cross-functional meetings and strategic planning sessions are common, allowing the VP of Customer Operations to advocate for customer-centric improvements and share insights from frontline teams. This role also plays a vital part in translating customer feedback into actionable initiatives that support company-wide goals.

What does a vice president of customer operations do?

A Vice President of Customer Operations oversees the teams and strategies that manage customer service, support, and success. Their role is to ensure customers have a positive experience, resolve issues efficiently, and receive value from the company's products or services. They analyze customer feedback, implement process improvements, and collaborate with other departments to align business goals with customer needs. Ultimately, they are responsible for driving customer satisfaction, loyalty, and retention at an organizational level.

What are the key skills and qualifications needed to thrive as a vice president of customer operations, and why are they important?

To thrive as a Vice President of Customer Operations, you need extensive experience in operations management, customer service strategy, and a strong educational background, often with an MBA or similar advanced degree. Familiarity with CRM platforms like Salesforce, data analytics tools, and process improvement methodologies such as Six Sigma is highly valuable. Exceptional leadership, strategic thinking, and communication skills set top performers apart in this role. These abilities are crucial for driving customer satisfaction, operational efficiency, and aligning customer service with broader business objectives.

What is the difference between Vice President Of Customer Operations vs Customer Service Director?

AspectVice President Of Customer OperationsCustomer Service Director
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across multiple departmentsManages customer service teams, handles escalations, and ensures service quality
Required CredentialsBachelor’s or Master’s degree in Business, Management, or related field; extensive experience in customer operationsBachelor’s degree; experience in customer service management
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team management, customer interaction focus
Industry UsageCommon in large organizations and corporationsFound in companies of various sizes, especially in retail, tech, and service sectors

The Vice President Of Customer Operations focuses on strategic leadership and overall customer experience, while the Customer Service Director handles day-to-day customer service management. Both roles require leadership skills and customer-focused credentials, but differ in scope and strategic impact.

What cities are hiring for Vice President Of Customer Operations jobs? Cities with the most Vice President Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Vice President Of Customer Operations jobs? States with the most job openings for Vice President Of Customer Operations jobs include:
Infographic showing various Vice President Of Customer Operations job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.

Full-time

Re-posted 19 days ago


Job description

Job Title: VP Sales, Operations

 

About PHIflow

PHIflow is a data and technology company combining artificial intelligence (AI) and healthcare regulatory expertise to accelerate contract review processes for healthcare organizations. Named to The National Law Journal's List of Emerging Legal Technologies in 2020, PHIflow's contract analytics platform brings an AI-driven approach to the review and categorization of critical, often time sensitive contract information driven by legal, compliance, privacy and information security initiatives.  We're looking for energetic and resourceful team members to help shape our company's culture and join us on our exciting journey.


Essence of the Role

PHIflow is looking to hire a VP of Sales, Operations to lead our company's efforts in selling our technology and supporting services within the US Healthcare sector.  We are looking for someone who is capable of designing, building and scaling a sales organization for an early stage SaaS company to maximize sales and market presence. The ideal candidate will take a hands-on role working alongside PHIflow's leadership, product and marketing functions to help build the sales infrastructure from the ground up.  This position will report directly to the CEO.  As the VP of Sales, Operations you will lead and manage all direct Sales and Sales Operations for PHIflow.  This role will have a direct impact on our success!


Responsibilities

  • Support the commercial go to market strategy for PHIflow's services and product offering
  • Segment and delineate customer classifications for targeted strategies in the US Healthcare market
  • Develop and track KPIs to monitor performance of sales team and ensure alignment with PHIflow leadership's strategic goals
  • Hire, develop, and retain sales team
  • Build strong sales culture reinforced by sales incentives, processes and enablement
  • Create and facilitate sales and training material; create processes for nurturing leads complimented by processes for onboarding of new customers
  • Track and report sales metrics by customer segment, forecast monthly direct sales, and manage direct sales pipeline
  • Coordinate direct sales initiatives with the marketing and channel sales teams
  • Establish processes to maintain alignment with and provide partner feedback to product and technology, marketing and channel sales teams
  • Manage potential sales conflicts between direct and channel sales by fostering excellent communication internally and externally
  • Engage with leadership and ensure strategic alignment with product development and marketing organizations
  • Assist leadership in determining the best use of sales investment to ensure proper planning, management, controls and analysis to drive ROI


Experience

This role is best suited for someone with at least 7 years of Sales Operations experience at a B2B SaaS company. The experienced candidate will have worked in Healthcare, Legal, Compliance, HIPAA, Data Security or broader Risk Management industries for multiple years while in a Sales Operations role. This individual has a proven track record in building a sales infrastructure from the ground up and has found success in helping to build a marketing-driven sales pipeline and successfully moving opportunities through the sales cycle; this individual has achieved reaching $5M+ in quotas, consultative solutions or technical sales in a prior role. Experience in building sales teams within an early stage companies is a must.  Successful completion of undergraduate studies is required; MBA or additional graduate degrees is a plus and continuous education will be supported.  

Why this Role is Compelling

As a startup, all PHIflow team members wear many hats.  We expect that the VP of Sales, Operations will as well.  This role offers the chance to take part in a very unique and innovative entrepreneurial journey.  We are building a diverse team to help us on our mission, where each individual will be a valuable contributor.  We value professional development and learning, having an open mind, teamwork and striking the proper Life-Work balance.    

PHIflow is an equal opportunity employer and offers salaries commensurate with qualifications and experience, complemented by competitive benefits for all employees.  The VP of Sales, Operations role is a full-time position.  The VP of Sales, Operations role will be eligible for stock options based on performance.    

How to Apply

Email a copy of your resume to  apply@phiflow.cowith "VP of Sales, Operations - Your Name" in the subject line.  In the body of the email, please introduce yourself and reference how and where you found our Job Description.   Please be willing to provide professional references upon request. 


PHIflow logo

About PHIflow

Sourced by ZipRecruiter

Industry

Health care and social assistance

Company size

1 - 10 Employees

Headquarters location

New York, NY, US

Year founded

2018