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Vice President Of Customer Operations Jobs in Chicago Ridge, IL

AppJaxx

Vice President of Customer Service

Chicago, IL

$142K - $183K/yr

As we continue to grow, we're seeking a Vice President of Customer Service to lead our client ... Collaborate with Sales, Marketing, and Operations to align communication and service standards ...

Search Connections

VP of Operations

Chicago, IL · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

PatientIQ

Vice President of Customer Growth

Chicago, IL

$142K - $182K/yr

ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth - a revenue-generating commercial leader who will own net revenue retention, expansion ARR, and the strategic account program across ...

HirexHire

VP of Customer Growth

Chicago, IL · On-site

$142K - $182K/yr

We take a seat in our client's everyday operations to understand their people's goals, gaps, and ... first VP of Customer Growth - a revenue-generating commercial leader who will own net revenue ...

HirexHire

VP of Customer Growth

Chicago, IL · On-site

$142K - $183K/yr

We take a seat in our client's everyday operations to understand their people's goals, gaps, and ... first VP of Customer Growth - a revenue-generating commercial leader who will own net revenue ...

PatientIQ

Vice President of Customer Growth

Chicago, IL · Remote

$141K - $181K/yr

ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth -- a revenue-generating commercial leader who will own net revenue retention, expansion ARR, and the strategic account program ...

PatientIQ

Vice President of Customer Growth

Chicago, IL · On-site +1

$142K - $182K/yr

ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth - a revenue-generating commercial leader who will own net revenue retention, expansion ARR, and the strategic account program across ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person ... S. operations, managing strategy, operations, and team execution to ensure clients achieve ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200 - $250/hr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person ... S. operations, managing strategy, operations, and team execution to ensure clients achieve ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person ... S. operations, managing strategy, operations, and team execution to ensure clients achieve ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person ... S. operations, managing strategy, operations, and team execution to ensure clients achieve ...

CADDi

Vice President of Customer Success

Chicago, IL

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person ... S. operations, managing strategy, operations, and team execution to ensure clients achieve ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Customer Operations Specialist Location: Elmhurst, IL *must be based in IL within a 1-2 hr drive to ... Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the natural ...

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All JobsVice President Of Customer Operations JobsVice President Of Customer Operations Jobs in Chicago Ridge, IL

Vice President Of Customer Operations information

See Chicago Ridge, IL salary details

$69.9K

$158.9K

$269.3K

How much do vice president of customer operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for vice president of customer operations in Chicago Ridge, IL is $158,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,800.00 and $188,700.00 per year, depending on experience, location, and employer.

How does a vice president of customer operations typically collaborate with other executive leaders to drive organizational success?

A Vice President of Customer Operations frequently partners with other executive leaders such as the Chief Operations Officer, Chief Revenue Officer, and heads of Sales and Product teams. This collaboration ensures alignment on customer experience strategies, operational efficiencies, and key performance metrics. Regular cross-functional meetings and strategic planning sessions are common, allowing the VP of Customer Operations to advocate for customer-centric improvements and share insights from frontline teams. This role also plays a vital part in translating customer feedback into actionable initiatives that support company-wide goals.

What does a vice president of customer operations do?

A Vice President of Customer Operations oversees the teams and strategies that manage customer service, support, and success. Their role is to ensure customers have a positive experience, resolve issues efficiently, and receive value from the company's products or services. They analyze customer feedback, implement process improvements, and collaborate with other departments to align business goals with customer needs. Ultimately, they are responsible for driving customer satisfaction, loyalty, and retention at an organizational level.

What are the key skills and qualifications needed to thrive as a vice president of customer operations, and why are they important?

To thrive as a Vice President of Customer Operations, you need extensive experience in operations management, customer service strategy, and a strong educational background, often with an MBA or similar advanced degree. Familiarity with CRM platforms like Salesforce, data analytics tools, and process improvement methodologies such as Six Sigma is highly valuable. Exceptional leadership, strategic thinking, and communication skills set top performers apart in this role. These abilities are crucial for driving customer satisfaction, operational efficiency, and aligning customer service with broader business objectives.

What is the difference between Vice President Of Customer Operations vs Customer Service Director?

AspectVice President Of Customer OperationsCustomer Service Director
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across multiple departmentsManages customer service teams, handles escalations, and ensures service quality
Required CredentialsBachelor’s or Master’s degree in Business, Management, or related field; extensive experience in customer operationsBachelor’s degree; experience in customer service management
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team management, customer interaction focus
Industry UsageCommon in large organizations and corporationsFound in companies of various sizes, especially in retail, tech, and service sectors

The Vice President Of Customer Operations focuses on strategic leadership and overall customer experience, while the Customer Service Director handles day-to-day customer service management. Both roles require leadership skills and customer-focused credentials, but differ in scope and strategic impact.

What cities near Chicago Ridge, IL are hiring for Vice President Of Customer Operations jobs? Cities near Chicago Ridge, IL with the most Vice President Of Customer Operations job openings:
Vice President Of Customer Operations jobs near you
Infographic showing various Vice President Of Customer Operations job openings in Chicago Ridge, IL as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $158,903 per year, or $76.4 per hour.

Vice President of Customer Service

AppJaxx

Chicago, IL

$142K - $183K/yr

Full-time

Re-posted yesterday

Job description

About AppJaxx
AppJaxx is a fast-growing marketing agency that partners with marketing firms, franchisors, business brokers, and B2B service providers to help them scale through LinkedIn lead generation, appointment-setting systems, and automated CRM workflows. By combining data, technology, and strategy, we deliver predictable and sustainable growth for our clients.

As we continue to grow, we’re seeking a Vice President of Customer Service to lead our client experience initiatives, strengthen retention, and ensure every customer interaction reflects the high standards of the AppJaxx brand.

Position Overview
The Vice President of Customer Service will oversee all aspects of client success, support, and satisfaction. This role will be responsible for building scalable systems that enhance the customer experience, improve retention, and drive long-term relationships.

The ideal candidate is a relationship-driven leader with a passion for client success—someone who can blend empathy with strategy to create processes that consistently deliver exceptional service and measurable results.

Key Responsibilities

  • Lead and manage the customer service and client success teams to ensure world-class service delivery.
  • Develop and implement customer experience strategies that enhance satisfaction, retention, and loyalty.
  • Establish and monitor KPIs around response time, resolution rates, client satisfaction, and renewal metrics.
  • Collaborate with Sales, Marketing, and Operations to align communication and service standards across the company.
  • Build and optimize customer feedback systems to identify opportunities for improvement.
  • Develop training programs and performance frameworks to enhance team skills and accountability.
  • Handle escalated client issues and ensure swift, effective resolutions.
  • Partner with leadership to design scalable service models that support company growth.
  • Foster a culture of customer-centricity, ownership, and continuous improvement within the organization.