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Manager Of Customer Operations Jobs (NOW HIRING)

OpenGov Inc.

Sr. Manager, Customer Operations

Chicago, IL · On-site

$150K - $180K/yr

Job Summary: OpenGov is seeking a Senior Manager of Customer Operations to lead the operational and analytical function supporting the full post-sales technical organization, inclusive of ...

ORBCOMM

Customer Operations Specialist

Sterling, VA · On-site

$60K - $80K/yr

Bachelor's degree or equivalent work experience. * 2-5 years of experience in Customer Operations, Customer Success, Customer Support, Order Management, Sales Operations, or a related field. * Strong ...

SLANT, Inc.

Customer Operations Specialists

Lehi, UT · On-site

Customer Operations Specialist Slant is an AI native CRM for financial advisors. Our mission is to help 20 million Americans retire with a great financial advisor. There is a shortage of financial ...

ORBCOMM

Customer Operations Specialist

Sterling, VA · On-site

$60 - $80/hr

Bachelor's degree or equivalent work experience. * 2-5 years of experience in Customer Operations, Customer Success, Customer Support, Order Management, Sales Operations, or a related field

ORBCOMM

Customer Operations Specialist

Sterling, VA · On-site

Bachelor's degree or equivalent work experience. * 2-5 years of experience in Customer Operations, Customer Success, Customer Support, Order Management, Sales Operations, or a related field. * Strong ...

Zippertubing

Customer Operations Coordinator

Chandler, AZ · On-site

$17.75 - $23.25/hr

What You'll Do Customer Relationship Management * Serve as the primary point of contact for ... Customer Operations * Customer Success * Account Coordination * Order Management * Customer Service ...

Robert Half

Customer Operations Specialist

Newton, MA · On-site

$55K - $65K/yr

*CUSTOMER OPERATIONS - Our client is seeking a team-oriented individual to join their in-house ... and cost-effective product delivery, managing shipping or delivery issues, and effective ...

Movado Group

Customer Operations Coordinator

Paramus, NJ · On-site

$250/hr

Open-Order Management and Customer Commitments Perform daily follow-up of open, blocked, incomplete ... Troubleshoot operational billing issues and support approved invoice corrections or re-billing ...

Customer Operations

Human Resources Manager

Bridgeton, MO · On-site

Our HR team plays the integral role of keeping our employees happy, growing, protected, and insured ... When you join our team, you'll be keeping our customers connected to what matters most in 41 states ...

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Manager Of Customer Operations information

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$44.5K

$123.7K

$135.5K

How much do manager of customer operations jobs pay per year?

As of Sep 9, 2026, the average yearly pay for manager of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role with salaries that vary based on industry, location, and company size. In general, it offers competitive compensation, especially when combined with experience, leadership skills, and relevant certifications. Salaries often range from moderate to well above average for managerial positions in customer service and operations.

What cities are hiring for Manager Of Customer Operations jobs?

Cities with the most Manager Of Customer Operations job openings:

What are the most commonly searched types of Of Customer Operations jobs?

The most popular types of Of Customer Operations jobs are:

What states have the most Manager Of Customer Operations jobs?

States with the most job openings for Manager Of Customer Operations jobs include:

What are popular job titles related to Manager Of Customer Operations jobs?

For Manager Of Customer Operations jobs, the most frequently searched job titles are:

Manager Of Customer Operations jobs near you

Sr. Manager, Customer Operations

Chicago, IL • On-site

OpenGov Inc.
Software Development • 501 - 1,000 employees
Learn more about OpenGov Inc.external

$150K - $180K/yr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
OpenGov is seeking a Senior Manager of Customer Operations to lead the operational and analytical function supporting the full post-sales technical organization, inclusive of Professional Services, Customer Support, and Customer Success Engineering. This leader will manage a small team of operations individual contributors and own the business consulting, financial performance management, capacity and headcount planning, and systems strategy that keep the technical customer organizations performing to plan.
In addition to partnering directly with Professional Services and Customer Solutions leadership, this role will work cross-functionally with Finance, Accounting Go-To-Market Strategy, R&D and HR/Talent Acquisition to translate business targets into action.
This is a hands-on, high-ownership role on a team that runs lean by design. The expectation is to diagnose the problem, collaborate to build the model, drive the operational cadence, implement the system, drive adoption, and measure the result. AI is the default operating method for this team, and this leader will set the standard for how AI is applied to analysis, reporting, forecasting, and workflow design across the customer organization.
Responsibilities:
  • Lead, coach, and develop a small team of operations individual contributors, setting priorities, reviewing analytical work, and managing performance.
  • Serve as the operating partner and internal business consultant to Professional Services and Customer Solutions leadership by framing problems, building the supporting analysis, recommending a course of action, and driving it to a measurable outcome.
  • Own the operating rhythm of the customer organization including; services revenue forecasting, utilization and billable attainment, and backlog burn-down to partner with and hold the business accountable to achieving targets.
  • Manage Professional Services margin through rate realization, delivery mix, partner leverage, and project-level margin variance analysis, partnering with Finance to identify and close performance gaps.
  • Own capacity planning and resource modeling across delivery and support functions, translating pipeline, backlog, and demand signals into staffing requirements, hiring triggers, and scenario models.
  • Own the headcount plan for the customer organization and partner with Talent Acquisition on requisition sequencing, candidate scorecards, interview support, and time-to-productivity tracking.
  • Lead systems strategy, implementation, and adoption across the post-sales technology stack, including the professional services automation tool (Rocketlane), the company CRM (Salesforce), and reporting systems (Looker & TextQL), owning each implementation from requirements through user acceptance testing, rollout, and measured adoption.
  • Design and deploy AI-enabled workflows across the customer organization, embedding AI into forecasting, reporting, business review preparation, knowledge management, case deflection, and internal analysis.
  • Partner with Product and R&D as the services model evolves toward direct product engineering engagement with customers, defining the operational model for that collaboration and channeling delivery and support insight into the roadmap.
  • Champion the end-to-end customer experience, using support case drivers, adoption data, and delivery feedback to support in-app enablement, guided onboarding, and low-friction paths for customers to reach support, so that self-service is the easiest path rather than the fallback.
  • Govern & maintain the metrics layer for the customer organization, establishing consistent definitions, trusted dashboards, and reporting that leadership uses to run the weekly, monthly, and quarterly operating cadence.
  • Lead month-end and quarter-end close activities for the Professional Services organization as part of the broader Revenue Operations and Finance process, with emphasis on milestone validation, time-and-materials invoicing readiness, and revenue recognition inputs.
  • Define and continuously improve cross-functional handoffs, including pre-sales scoping into delivery, delivery into support, escalation paths, and account risk signals feeding renewal.
  • Provide analytical support to Professional Services pricing in partnership with Finance and Deal Desk, including rate card benchmarking, discount and exception reporting, and margin impact analysis.
  • Partner with Enablement, or lead directly where team capacity requires, on onboarding, playbooks, process documentation, and change management for customer-facing teams.
  • Take on unscoped and ambiguous problems as they surface, prioritizing business impact over role boundaries.

Requirements and Preferred Experience:
  • Minimum of four years in a revenue operations leadership role required, with demonstrated upward progression through an operations, business analytics, or finance function required
  • Experience managing or formally leading individual contributors required, with the ability to raise the analytical bar of a team while remaining hands-on
  • Direct experience supporting a Professional Services, Support, or broader post-sales organization within a business-to-business SaaS model required
  • Demonstrated ownership of forecasting and financial planning against revenue, margin, and utilization targets required, with a track record of the business achieving those targets
  • Hands-on experience with services margin management, capacity modeling, resource management, and headcount planning required
  • Proven track record leading systems implementations from requirements through adoption across professional services automation, CRM, and support or customer success platforms required
  • Advanced analytical capability required, including the ability to independently assemble disparate data sets into a defensible model in Excel or Google Sheets and to work directly within a BI tool
  • Demonstrated AI-first working habits required, with specific examples of applying AI tooling to compress cycle time, reduce manual effort, or improve decision quality
  • Crisp written and verbal communication skills required, including the ability to present recommendations to executive stakeholders and defend them with data
  • Hustle and grit required. This is a build-and-operate role on a lean team and not a role to coast in. Comfort with ambiguity and shifting priorities
  • Bachelor's degree in business, finance, economics, or a related analytical discipline required, or commensurate experience
  • Salesforce experience preferred
  • Rocketlane experience a plus

Compensation
Chicago, IL: $150,000 - $180,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
  • Comprehensive healthcare options for individuals and families
  • Flexible vacation policy and paid company holidays
  • 401(k) with company match
  • Paid parental leave, wellness stipends, and HSA contributions
  • Professional development and growth opportunities
  • A collaborative office environment with weekly catered lunches.

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