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Manager Of Customer Operations Jobs (NOW HIRING)

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role ...

Elephas

Director, Customer Operations

Madison, WI · On-site

Summary Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service ...

Crayola

Customer Operations Specialist

Strong interest in building a career in Sales, Commercial Operations, or Customer Management within a consumer products organization. * Demonstrates strong working knowledge of POS data, sales ...

Hertz

Operations Manager (On-Site)

Lihue, HI · On-site

$58K/yr

The on-site Customer Operations Manager focuses on the front-of-the-house operations with a focus on delivering exceptional customer service, driving revenue, and creating an efficient operation.

ULINE

Senior Customer Operations Manager

Waukegan, IL

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

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Manager Of Customer Operations information

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How much do manager of customer operations jobs pay per year?

As of Jun 30, 2026, the average yearly pay for manager of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much is the salary of an operations manager?

The salary of a Manager of Customer Operations typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Senior or specialized roles may offer higher compensation, and additional benefits often accompany the position.

How much should an operations manager get paid?

The salary for a Manager of Customer Operations typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like data analysis or CRM tools can influence compensation levels.

What does a customer operations manager do?

A customer operations manager oversees the processes and teams responsible for delivering excellent customer service, ensuring operational efficiency, and resolving customer issues. They analyze performance metrics, implement improvements, and coordinate with other departments to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of customer service standards are essential for this role.

What are some common challenges faced by a Manager of Customer Operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Manager of Customer Operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

What jobs pay $2000 a day?

High-level managerial roles such as Manager of Customer Operations can potentially earn $2000 a day, especially with extensive experience, bonuses, or in high-demand industries. Such earnings typically require senior positions, specialized skills, and often involve leadership responsibilities or consulting work. Most jobs with this pay level are rare and usually involve significant expertise or entrepreneurial activities.
What cities are hiring for Manager Of Customer Operations jobs? Cities with the most Manager Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Manager Of Customer Operations jobs? States with the most job openings for Manager Of Customer Operations jobs include:
Manager Of Customer Operations jobs near you

Customer Operations Specialist

NSI

Elmhurst, IL • On-site

Other

Posted 10 days ago

Job description

Salary: DOE

Job Title: Customer Operations Specialist

Location: Elmhurst, IL *must be based within a 1-2 hr drive to/from Elmhurst*
Reports to: VP of Sales

Job Type: Full-time


Overview:

NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers. We believe in promoting healthy and conscious eating choices, and our range of products reflects our commitment to quality and sustainability.

NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role works closely with sales, operations, and accounting to ensure accurate order processing and a high level of customer service. This position is ideal for an early-career professional who thrives in a fast-paced CPG environment, enjoys problem-solving, and takes pride in delivering an exceptional customer experience. The Specialist will support end-to-end order execution, assist with logistics coordination, and help maintain strong relationships with retail customers.


Responsibilities:

  • Manage customer orders (manual + EDI) from PO receipt through delivery
  • Confirm order details and communicate ETAs to customers and distribution centers
  • Coordinate internally with Sales, Operations, and Accounting
  • Resolve order discrepancies and support invoice accuracy
  • Assist with transportation coordination and 3PL claims
  • Maintain accurate reporting in ERP (SAP Business One preferred)
  • Utilize customer portals and support compliance documentation
  • Contribute to process improvements and operational efficiencies


The ideal candidate will have:

  • Experience working with retail customers or supermarket chains is a plus
  • ERP experience (SAP Business One a strong plus)
  • Familiarity with EDI systems
  • Strong proficiency in Google Sheets and Google Workspace
  • Proficiency in MacOS
  • High attention to detail and ability to manage multiple priorities
  • Strong communication and problem-solving skills


Education and Experience:

  • A Bachelor's degree in business administration or related field
  • 23 years of experience in customer operations, sales support, or order management (CPG/food industry preferred)


Work environment:

  • Remote work available but candidates must be living in close proximity to NSIs office in Elmhurst, IL for in-person meetings. Please do not apply if you are not living at least 1-2 hours within this location.



NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.




Please direct all recruiting and candidate inquiries to HR@nsi-grp.com.

Contacting other team members or departments will result in your message not being reviewed.


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