ZipRecruiter

Log In

1

Manager Of Customer Operations Jobs (NOW HIRING)

Symetra

Customer Operations Representative

$22 - $33.95/hr

Symetra offers a thrilling chance to become part of our team as a Customer Operations ... Ability to manage responsibilities and conflicting priorities concurrently * Ambitious and ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$22.60 - $24.04/hr

... with managing the branch's key accounts. * Enter loads and confirm notes about the status of ... Schedule pickup and delivery appointments with warehouses and customers. * Track the status of ...

tsco

Manager of Operations

Miami, FL

... diverse needs of our customers while ensuring cleanliness, safety, and a superior customer ... Responsible for managing the day-to-day operations of the housekeeping department within a large ...

ADT

Team Manager Existing Customer Operations

Miami, FL · On-site

$55K - $110K/yr

Responsible for planning, implementing and managing the activities in support of the existing ... impact operation. Experience calculating economic impact or offerings on a customers' business ...

Way

Manager, Customer Operations and Support

Austin, TX · On-site

$132K/yr

In a world where 76% of consumers prefer spending on experiences over material goods, Way enables ... The Role Way is looking for an experienced Manager, Customer Operations and Support who thrives in ...

Land O'Lakes

ASC Customer Operations Specialist

Spencer, IA · On-site

$21 - $25/hr

As a Customer Operations Specialist , you'll be a key member of our Land O'Lakes, Inc. warehousing team, supporting the team on order fulfillment, inventory management processes, logistics, and other ...

BizIQ

Sr. Manager of CRM & Client Onboarding

... of getting clients onto that platform and making sure they see real value from day one. As Sr. Manager, CRM & Client Onboarding, you'll lead a small onboarding team that implements GoIQ for new ...

next page

Showing results 1-20

All JobsOf Customer Operations JobsManager Of Customer Operations Jobs

Manager Of Customer Operations information

See salary details

$44.5K

$123.7K

$135.5K

How much do manager of customer operations jobs pay per year?

As of Jul 22, 2026, the average yearly pay for manager of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much should an operations manager get paid?

The salary for a Manager of Customer Operations typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like data analysis or CRM tools can influence compensation levels.

What does a customer operations manager do?

A customer operations manager oversees the processes and teams responsible for delivering excellent customer service, ensuring operational efficiency, and resolving customer issues. They analyze data, implement policies, and coordinate with other departments to improve customer satisfaction and retention. Strong communication skills and familiarity with customer management tools are essential for this role.

What are some common challenges faced by a Manager of Customer Operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Manager of Customer Operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

What jobs in the US pay 300,000 a year?

For a Manager of Customer Operations, salaries of $300,000 or more are typically found in senior leadership roles such as Director or Vice President levels, especially in large organizations or industries like technology, finance, or healthcare. These positions often require extensive experience, strategic skills, and sometimes performance-based bonuses or stock options. Compensation varies based on company size, location, and individual performance.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some roles offer training and support to help handle these challenges.
What cities are hiring for Manager Of Customer Operations jobs? Cities with the most Manager Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Manager Of Customer Operations jobs? States with the most job openings for Manager Of Customer Operations jobs include:
Manager Of Customer Operations jobs near you
Customer Operations Representative

Customer Operations Representative

Symetra

Remote

$22 - $33.95/hr

Full-time

Retirement, PTO

Posted 8 days ago

Job description

Symetra offers a thrilling chance to become part of our team as a Customer Operations Representative!
About the role
As a Customer Operations Representative you are responsible for reviewing and processing financial and non-financial activities for our active Deferred Annuity products, including withdrawals, transfers, and setting up repetitive payments. You will contact external customers and agents to acquire the necessary information to process the requested transactions. Within this role you are responsible for understanding federal and municipal tax regulations, the difference between IRA and NQ accounts, and how different requests and products can affect the client in regard to being a taxable event.
What you will do
  • Process financial and non-financial activities into administrative systems and preparing or keying checks and wires
  • Collaborate with external customers and agents via telephone or written correspondence
  • Customer-centric work that directly impacts their financial well-being
  • Develop specialized expertise in tax-sensitive financial transactions

Why work at Symetra
"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" Stephanie F. - VP Customer Service & Operations
"Symetra may not have the same brand recognition as some of our competitors, but we're making some serious strides and that makes for a lot of promotional opportunities combined with great benefits, work-life balance, and a solid work environment." Kiernan H. - Project Manager
What we offer you
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
  • Flexible full-time or hybrid telecommuting arrangements
  • Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
  • Paid time away including vacation and sick time, flex days and ten paid holidays
  • Give back to your community and double your impact through our company matching
  • Want more details? Check out our Symetra Benefits Overview

Compensation
Hourly Range: $22.00 - $33.95 plus eligibility for Company Annual Bonus
Who you are
  • Experienced in call center or operations
  • Strong customer service orientation, including interpersonal skills
  • Clear communicator professionally in writing, on the phone, and in person
  • Understanding of processes and procedures for Deferred Annuity products
  • Organized with outstanding follow-up skills
  • Ability to manage responsibilities and conflicting priorities concurrently
  • Ambitious and motivated to research answers, learn quickly, and retain information
  • Self-motivated and inclined to take initiative

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price; we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
  • Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
  • Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
  • Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
  • Disqualification from the recruitment process
  • Withdrawal of a job offer
  • Termination of employment and other criminal and/or civil remedies, if fraud is discovered

#LI-EW
#LI-Remote

Apply