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Manager Of Customer Operations Jobs in Minnesota

Trafera LLC

Manager of Customer Experience

Saint Paul, MN · On-site

$95K - $120K/yr

The Manager of Customer Experience manages the Customer Experience team, driving customer satisfaction, operational performance, and cross-functional collaboration. This role is accountable for ...

RXO

Customer Operations Representative

Minneapolis, MN · On-site

$21.64/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... with managing the branches key accounts * Enter loads and confirm notes about the status of ...

Marmon

Customer Operations Lead

Brooklyn Park, MN · On-site

Key Responsibilities 1. Customer Ownership & Relationship Management * Serve as the primary operational owner for assigned customer accounts * Act as the main point of contact for Commercial ...

RXO

Customer Operations Representative

Minneapolis, MN · On-site

$21.64/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... with managing the branches key accounts * Enter loads and confirm notes about the status of ...

Marmon

Customer Operations Lead

Brooklyn Park, MN

Key Responsibilities 1. Customer Ownership & Relationship Management * Serve as the primary operational owner for assigned customer accounts * Act as the main point of contact for Commercial ...

Securian

Customer Operations Sr Rep

Saint Paul, MN · On-site

$18.80 - $32.69/hr

In this fast-paced, high-volume production environment, you will manage multiple priorities while ... Associates get the benefit of working both virtually and in our offices. If you're within a ...

New

Securian

Customer Operations Sr Rep

Saint Paul, MN · On-site

$18.80 - $32.69/hr

In this fast-paced, high-volume production environment, you will manage multiple priorities while ... Associates get the benefit of working both virtually and in our offices. If you're within a ...

US Bank

Head of Customer Engagement

Minneapolis, MN

Create a performance management culture grounded in outcomes, transparency, and continuous ... operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures ...

New

U.S. Bank

Head of Customer Engagement

Minneapolis, MN · On-site

Create a performance management culture grounded in outcomes, transparency, and continuous ... operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures ...

New

Protolabs

Manager of Accounting Operations

Maple Plain, MN · Hybrid

$95K - $142K/yr

Join our team as a Manager of Accounting Operations! This is a fixed hybrid role onsite Tuesday ... Oversee customer Invoicing activities (e.g. credit card processing, cash application, credit notes ...

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All JobsOf Customer Operations JobsManager Of Customer Operations JobsManager Of Customer Operations Jobs in Minnesota

Manager Of Customer Operations information

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much does a manager of customer operations make?

The average salary for a manager of customer operations typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with some positions requiring strong leadership and data analysis skills.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role, with salaries varying based on industry, location, and company size. In general, it offers competitive compensation, especially for those with strong leadership, communication, and operational skills, and may include bonuses or benefits. However, it is not usually classified as an executive-level or top-tier high-paying position.
What cities in Minnesota are hiring for Manager Of Customer Operations jobs? Cities in Minnesota with the most Manager Of Customer Operations job openings:
Manager Of Customer Operations jobs near you

Manager of Customer Experience

Trafera LLC

Saint Paul, MN • On-site

$95K - $120K/yr

Full-time

Posted 14 days ago

Job description

The Manager of Customer Experience manages the Customer Experience team, driving customer satisfaction, operational performance, and cross-functional collaboration. This role is accountable for achieving customer and business outcomes by managing team performance, executing against KPIs and SLAs, and supporting team members through coaching and training.

Competencies:

Nimble Learning

Collaboration

Customer Focus

Instills Trust

Action Oriented

Demonstrates Courage

Persuasion

Decision Quality

Manages Conflict

Optimizes Work Processes

Business Insights

Builds Effective Teams

Drives Engagement

Ensures Accountability

Communication

Strategic Mindset

Financial Acumen

Balance Stakeholders

Manages Complexity


Essential Responsibilities:

The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role.

  • Build authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives our values every day (Integrity, Dependability, Connection, Action, Growth).
  • Manage and develop the Customer Experience team:
    • Maintain an active and visible presence with the team, providing day‑to‑day support and clear communication to build strong, cohesive teams and effective reporting relationships.
    • Implement, and consistently apply standard policies and processes to drive efficiency, clarity, and operational excellence across the team.
    • Model a continuous improvement mindset and actively empower team members to identify opportunities, implement improvements, and drive positive change.
    • Establish clear expectations and measurable performance expectations to ensure accountability for meeting quality, performance, and delivery standards.
    • Manage performance and support career development, including providing timely feedback, coaching, and taking corrective action when necessary.
    • Maintain professional competence and role‑related expertise, staying current on best practices, skills, and knowledge required for effective management.
    • Ensure effective staffing levels by proactively planning for current and future needs, developing succession plans, and actively participating in recruiting and talent selection efforts.
  • Manage daily Customer Experience operations, including queue management, escalations, workload balancing, backlog prioritization, and timely resolution of customer issues.
  • Manage team performance and service delivery by translating KPIs into clear expectations, monitor trends, leverage leading indicators, and drive accountability to achieve operational goals.
  • Analyze performance data and customer outcomes to identify risks, root causes, inefficiencies, and improvement opportunities.
  • In collaboration with leadership, identify and implement department initiatives that enhance quality, productivity, and customer satisfaction.
  • Evaluate training effectiveness through performance outcomes and continuously improve training content and delivery.
  • Champion cross-functional collaboration and process improvement through partnership with Sales, Operations, Scheduling, and Procurement to resolve issues, remove barriers, and optimize workflows.


Minimum Skills, Abilities, and Requirements:

  • Bachelor’s degree in Sales, Marketing, Business, or a related field, or equivalent combination of education and relevant experience
  • Minimum of 6 years in sales support, customer service, or related field and at least 3 years of people management experience
  • Demonstrated ability to provide hands-on, operational management and function as a player/coach when necessary
  • Experience managing teams in a KPI-driven environment (SLA, quality, productivity)
  • Proven track record of implementing continuous improvement and training projects
  • Capable of contributing toward departmental planning and implementing initiates in an independent and timely manner
  • Strong written and verbal communication skills, with the ability to present information clearly, professionally, and persuasively to customers and/or internal partners
  • Creative and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations, and lead through influence
  • Ability to travel to Trafera or customer sites nationwide, as necessary

Technology and Systems:

  • CRM (Hubspot)
  • ERP (Infor Suite)
  • Microsoft 365
  • Google Workspace