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Manager Of Customer Operations Jobs in Iowa (NOW HIRING)

KSI

Manager of Insurance Operations

Cedar Rapids, IA · On-site

$85K - $115K/yr

At least five years of experience within an insurance agency or closely related insurance environment. * A strong foundation in agency operations, commercial or personal lines account management ...

KSI

Manager of Insurance Operations

Cedar Rapids, IA · Hybrid

$90K - $110K/yr

At least five years of experience within an insurance agency or closely related insurance environment. * A strong foundation in agency operations, commercial or personal lines account management ...

KSI

Manager of Insurance Operations

Cedar Rapids, IA · On-site

At least five years of experience within an insurance agency or closely related insurance environment. * A strong foundation in agency operations, commercial or personal lines account management ...

Workiva, Inc.

VP of Customer Experience

Ames, IA · On-site

$135K - $173K/yr

High-scale, multi-channel Customer Support operations * Digital-first customer experience strategy ... Own scaled content and knowledge management across CX (KCS, LMS, taxonomy, search optimization ...

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All JobsOf Customer Operations JobsManager Of Customer Operations JobsManager Of Customer Operations Jobs in Iowa

Manager Of Customer Operations information

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much does a manager of customer operations make?

The average salary for a manager of customer operations typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with some positions requiring strong leadership and data analysis skills.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role, with salaries varying based on industry, location, and company size. In general, it offers competitive compensation, especially for those with strong leadership, communication, and operational skills, and may include bonuses or benefits. However, it is not usually classified as an executive-level or top-tier high-paying position.
What are the most commonly searched types of Of Customer Operations jobs in Iowa? The most popular types of Of Customer Operations jobs in Iowa are:
What cities in Iowa are hiring for Manager Of Customer Operations jobs? Cities in Iowa with the most Manager Of Customer Operations job openings:
Manager Of Customer Operations jobs near you

Manager of Operations Efficiency

Medical Associates

Dubuque, IA • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Medical Associates Clinic is hiring aManager of Operations Efficiency.
Where You Will Be Working:
Medical Associates Clinic is a physician owned multi-specialty group practice. Our 200+ providers and 900 health care professionals lead the way in providing quality healthcare in Northeast Iowa, Southwest Wisconsin and Northwest Illinois.
What You Will Be Doing:
The Manager of Operations Efficiency is a dynamic leadership role created to address operational challenges and performance gaps in clinical and administrative departments across the organization. This role is assigned on a temporary to potentially full-time basis to departments in need of stabilization, performance improvement, leadership transition, or special project implementation. This role leads short- to mid-term operational efforts, assesses and addresses underlying issues, implements sustainable solutions, and mentors existing team members to ensure long-term success.
This position requires a unique blend of strong leadership skills, business acumen, process improvement expertise, and high emotional intelligence. The ideal candidate will be comfortable navigating ambiguity, quickly establishing credibility, and drive results by fostering collaboration, promoting accountability, and leading through influence.
This role will oversee the strategic deployment and optimization of the float pool to support departmental stability, address staffing challenges, and improve operational efficiency across the organization.
Schedule:
Core business hours for this position are Mon-Fri, between the hours of 8:00-5:00 with flexibility to attend meetings outside core business hours on occasion.
Skills You Bring:
  • Strategic Thinking - Ability to assess situations holistically and align interventions with organizational goals.
  • Adaptability - Comfortable with ambiguity and rapid change; able to pivot quickly across diverse environments.
  • Emotional Intelligence - Self-aware, empathetic, and skilled in managing interpersonal dynamics.
  • Problem Solving - Analytical thinker able to identify root causes and implement practical, scalable solutions.
  • Collaboration - Builds trust and credibility across teams; encourages shared ownership of results.
  • Execution Focus - Delivers high-quality outcomes under tight timelines and evolving conditions.
Essential Functions & Responsibilities:
Float Manager
  • Direct and manage the daily operations where needed throughout the clinic, ensuring strategic direction from the COO to support staffing levels across departments.
  • Coordinate with department managers to anticipate and respond to staffing shortages and census changes.
  • Understand staffing calculations for each department and support the optimization of workforce utilization.
  • Support recruitment efforts, onboarding, and management of float pool staff.
  • Conduct regular performance evaluations and address employee relations issues promptly.
  • Foster a culture of flexibility, accountability, and excellence among float pool staff.
  • Ensure all float pool staff meet organization policies, licensing requirements, and regulatory standards.
  • Manage department(s) budget, overtime, and allocation.
  • Serve as the primary point of contact between staff and department managers.
Interim Department Manager
  • Serve as an interim department leader or project lead, temporarily or potentially full-time dependent on department size and scope, in high-need areas ensuring continuity of operations while identifying opportunities for improvement.
  • Maintain flexibility to move between departments and facilities as organizational priorities evolve.
  • Ensure compliance with organization policies, procedures, and regulatory standards.
  • Expected to deliver on all responsibilities of department manager job description.
Operations Improvement
  • Conduct rapid assessments of workflows, staffing, service delivery, financial performance, and team dynamics to diagnose key issues and barriers.
  • Develop and implement action plans that address performance gaps, streamline processes, and improve outcomes.
  • Lead or support change management efforts, ensuring effective communication and team engagement throughout transitions.
  • Collaborate with department leadership and executive sponsors to align operational improvements with strategic objectives.
  • Coach and mentor emerging leaders and supervisors to strengthen department leadership capacity and ensure long-term stability post-assignment.
  • Complete all other projects and duties as assigned.
Expectations:
  1. Continuous Learning and Development: Remain current with job skills/knowledge, seek personal improvement, willingly cross-train, and share knowledge with others.
  2. Customer Focus: Anticipate needs, respond timely, ensure satisfaction.
  3. Problem Solving and Decision Making: Proactively prevent and solve problems, analyze solutions, use sound judgment.
  4. Teamwork and Collaboration: Work well with others, communicate effectively, support team success through personal productivity.
  5. Responsibility and Reliability: Accept feedback, take responsibility, manage time effectively, be reliable.
  6. Adaptability and Flexibility: Display openness to new tasks and updated processes, juggle multiple responsibilities effectively and adapt to change.
  7. Attention to Detail and Quality: Pay attention to details, deliver quality work.
  8. Professionalism and Respect: Interact professionally, build rapport, treat everyone with respect.
  9. Commitment to Excellence: Demonstrate commitment to excellence, strive for quality work.
  10. Policy Compliance and Ethical Behavior: Comply with Medical Associates policies and behave in an ethical manner at all times.
Benefits Package Includes:
  • Single or Family Health Insurance with discounted premium rates for wellness program participation.
  • 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
  • Flexible Paid Time Off Program (29 days off/year)
  • Medical and Dependent Care Flex Spending Accounts
  • Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.
Knowledge & Skills:
Experience: Five plus years of similar or related experience to include managing operations, teams, budgets and performance improvement efforts.
Education: Bachelor's degree in healthcare administration, business, nursing or related field required. MBA or MHA preferred.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others inside and/or outside the organization, and/is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important (vendor reps, labs, offices, hospital, etc.) and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills: Demonstrated success in leading change, driving results, and building effective teams in a complex, fast-paced environment. Excellent communication skills, conflict resolution, and stakeholder engagement skills. Proven ability to lead through influence without formal authority. Training and/or certification in Lean, Six Sigma, or process improvement methodologies preferred. Willingness to travel locally between organizational sites and work in both clinical and administrative settings.
Employment Type: Full-Time

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