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Manager Of Customer Operations Jobs (NOW HIRING)

Way

Manager, Customer Operations and Support

Austin, TX

$132K/yr

In a world where 76% of consumers prefer spending on experiences over material goods, Way enables ... The Role Way is looking for an experienced Manager, Customer Operations and Support who thrives in ...

Ruggable

Manager of Wholesale Operations

Chicago, IL ยท On-site

$110K - $135K/yr

We pride ourselves on having an extremely loyal customer base and a talented team made up of ... Ruggable is seeking a dynamic Manager of Wholesale Operations (Player Coach) to lead the end-to-end ...

ENBIO CORP

Senior Manager of Operations

Los Angeles, CA

$110K - $125K/yr

This is a field-based role and requires regular travel to customer sites, team locations, and ... The Senior Manager of Operations will guide a team of division managers, leveraging operational ...

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$123.7K

$135.5K

How much do manager of customer operations jobs pay per year?

As of Jul 22, 2026, the average yearly pay for manager of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much should an operations manager get paid?

The salary for a Manager of Customer Operations typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like data analysis or CRM tools can influence compensation levels.

What does a customer operations manager do?

A customer operations manager oversees the processes and teams responsible for delivering excellent customer service, ensuring operational efficiency, and resolving customer issues. They analyze data, implement policies, and coordinate with other departments to improve customer satisfaction and retention. Strong communication skills and familiarity with customer management tools are essential for this role.

What are some common challenges faced by a Manager of Customer Operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Manager of Customer Operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

What jobs in the US pay 300,000 a year?

For a Manager of Customer Operations, salaries of $300,000 or more are typically found in senior leadership roles such as Director or Vice President levels, especially in large organizations or industries like technology, finance, or healthcare. These positions often require extensive experience, strategic skills, and sometimes performance-based bonuses or stock options. Compensation varies based on company size, location, and individual performance.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some roles offer training and support to help handle these challenges.
What cities are hiring for Manager Of Customer Operations jobs? Cities with the most Manager Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Manager Of Customer Operations jobs? States with the most job openings for Manager Of Customer Operations jobs include:
Manager Of Customer Operations jobs near you
Manager, Customer Operations and Support

Manager, Customer Operations and Support

Way

Austin, TX

$132K/yr

Full-time

Medical

Posted 25 days ago

Job description

Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology platform empowering brands to unlock the power of experiences. In a world where 76% of consumers prefer spending on experiences over material goods, Way enables brands to adapt to this shift with cutting-edge technology.

Founded in 2020, Way began as a solution for hospitality brands to drive brand loyalty and generate experiential revenue at scale. Industry leaders like Hyatt Hotels, Hilton, Trailborn, and Auberge Resorts Collection rely on Way's all-in-one experiential platform to launch unforgettable experiences - from hot air balloon rides in Mexico City to truffle hunting in the French countryside.

Way has achieved significant milestones, including a $20 million Series A funding round in late 2022, led by Tiger Global and MSD Capital (Michael Dell), at a $100M valuation. As the company continues its rapid growth, we're seeking visionary, driven team players to join our dynamic environment, where challenges are met with unmatched rewards as we transform the hospitality and experiences industry globally.

The Role
Way is looking for an experienced Manager, Customer Operations and Support who thrives in the complexity of scaling a startup. This role requires someone who is organized, analytical, and on the cutting edge of AI tooling. The position is intended to both oversee our Customer Support function and implement Rev Ops tools across the GTM organization. It is a high-impact, high-visibility position with the company.ย 
Key Responsibilities
  • Own and Implement Systems: Enhance Support tools (e.g., Fin) and implement other technology systems across the Customer organization, with a bias toward AI features and capabilities.ย ย 
  • Manage Human and AI Customer Support Agents: Actively manage agents to ensure they are trained, supported and able to give our customers the highest level of success.
  • Maintain and Expand Knowledge Base: Ensure the knowledge base is clear, expansive and up-to-date, as it is the foundation for all of our AI processes.ย 
  • Be a Product Expert: Master all aspects of the Product, including features, integrations and edge cases.ย 
  • Analyze & Act on Data: Monitor individual customer responses and themes across the portfolio to inform gaps to be addressed, then address those gaps. Surface reports and insights across the business.ย 
  • Collaborate Cross-Functionally: Coordinate internal resources across sales, product, marketing, and support teams to solve customer challenges, sharing insights that improve the overall customer experience and inform company strategy.ย 
What We Are Looking For
  • Growth Mindset: You're energized by ambiguity, comfortable with change, and see fast-paced environments as opportunities rather than obstacles. You are looking to grow your abilities, intelligence, and skills through effort, learning, and persistence.
  • AI Expertise: You can demonstrate specific tools and capabilities you have built in previous roles and the impact they have had for the organization.ย 
  • Customer Support Experience: You have been in customer support in some capacity, and understand the challenges and opportunities within it.ย 
  • Customer Software Experience: You have helped implement or manage customer support and GTM tools (e.g., Intercom/Fin, HubSpot, Salesforce, Planhat)ย 
  • High Attention to Detail: You catch what others miss-whether it's an inconsistency in customer data, a subtle shift in usage patterns, or a minor detail in a customer case.ย 
  • Exceptional Communication Skills: You adapt your message for different audiences and communicate with equal effectiveness in writing, presentations, and conversation.ย 
Why Join Way?
  • Attractive salary package commensurate with experience and skill level
  • Comprehensive healthcare coverage and other benefits
  • Opportunities for professional growth in a fast-paced tech environment
  • Stock options that offer a stake in our success
  • Modern office located in the vibrant city of Austin, Texas
  • Annual stipends for hotel stays and travel, allowing you to experience our partner offerings firsthand
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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