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Manager Of Customer Operations Jobs (NOW HIRING)

Loop

Customer Operations Associate

Chicago, IL · On-site

$60K - $65K/yr

About the Role As a Customer Operations Associate, you will be responsible for managing the end to ... Take the perspective of who we serve into everything you do, anticipating client needs, and ...

Donatestock

Customer Operations Associate

Customer Operations Associate DonateStock is leading the movement to make charitable stock gifting ... , Chat, transaction processing systems, and MS Office. * Understanding of financial instruments ...

Crayola

Customer Operations Specialist

Minneapolis, MN · On-site +1

Strong interest in building a career in Sales, Commercial Operations, or Customer Management within a consumer products organization. * Demonstrates strong working knowledge of POS data, sales ...

RXO

Representative, Customer Operations

Minneapolis, MN · On-site

$19.23 - $21.64/hr

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting ... Perform load management activities, including entering loads accurately and recording shipment ...

AbbVie

Supervisor, Customer Operations

Austin, TX

$132K/yr

Sincerely, Customer Service Manager Key Duties and Responsibilities: * Fosters the growth of ... operations. * Review, analyze, and interpret team and individual metrics, and conduct necessary ...

RXO

Representative, Customer Operations

Ann Arbor, MI · On-site

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... with managing the branch's key accounts * Enter loads and confirm notes about the status of ...

Tomorrow

Customer Operations Specialist

Boston, MA · On-site

Customer Operations Specialist Tomorrow.io is a leading weather intelligence and climate resilience ... You are the owner of the customer's post-onboarding experience-managing the technical support ...

RXO

Rep, Customer Operations

North Charleston, SC · On-site

As the Representative, Customer Operations with Bounce Logistics (a division of RXO), you will ... with managing the branch's key accounts * Enter loads and confirm notes about the status of ...

RXO

Customer Operations Representative

Chicago, IL · On-site

$22.60 - $24.04/hr

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... with managing the branch's key accounts * Enter loads and confirm notes about the status of ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$40K - $45K/yr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... with managing the branches key accounts * Enter loads and confirm notes about the status of ...

Global Payments

Customer Operations Specialist

$30K - $35K/yr

... provider of self-storage management software in Australia & New-Zealand, with a growing base of ... Upgrading existing customers on older versions of our software to our SaaS product suite.

Yutka Fence

Customer Operations Lead

Kenosha, WI · On-site

Description We're building a team of all-star players-people who take ownership, move fast, and ... This is not a sit-back-and-manage role . This is a player-coach position for someone who leads by ...

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Manager Of Customer Operations information

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How much do manager of customer operations jobs pay per year?

As of Jun 30, 2026, the average yearly pay for manager of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much should an operations manager get paid?

The salary for a Manager of Customer Operations typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like data analysis or CRM tools can influence compensation levels.

What does a customer operations manager do?

A customer operations manager oversees the processes and teams responsible for delivering excellent customer service, ensuring operational efficiency, and resolving customer issues. They analyze data, implement policies, and coordinate with other departments to improve customer satisfaction and retention. Strong communication skills and familiarity with customer management tools are essential for this role.

What are some common challenges faced by a Manager of Customer Operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Manager of Customer Operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

What jobs in the US pay 300,000 a year?

For a Manager of Customer Operations, salaries of $300,000 or more are typically found in senior leadership roles such as Director or Vice President levels, especially in large organizations or industries like technology, finance, or healthcare. These positions often require extensive experience, strategic skills, and sometimes performance-based bonuses or stock options. Compensation varies based on company size, location, and individual performance.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some roles offer training and support to help handle these challenges.
What cities are hiring for Manager Of Customer Operations jobs? Cities with the most Manager Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Manager Of Customer Operations jobs? States with the most job openings for Manager Of Customer Operations jobs include:
Manager Of Customer Operations jobs near you

Customer Operations Associate

Loop

Chicago, IL • On-site

$60K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Oversee the day-to-day audit process for clients.

  • Analyze freight cost data, identify discrepancies and errors in carrier billing, and work with carriers to address systemic issues.

  • Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions.

Job description

About Loop
Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.
Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.
About the Role
As a Customer Operations Associate, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering. This role is located in Chicago and requires the individual to be in office.
Key Responsibilities
  • Oversee the day-to-day audit process for clients
  • Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process
  • Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
  • Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues
  • Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
  • Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly
  • Partner with Customer Success Managers to ensure client satisfaction and retention
ExperiencedRequired
  • Entry level experience with desire to learn new skills; previous experience in operations, customer service or account management in the logistics/transportation industry is nice to have
  • Ability to collect data, analyze results, and draw valid conclusions
  • Passion for technology and data
  • Obsessive attention to detail
  • Proven problem solving results
  • Excellent written & spoken communication skills
Compensation
This role has a base salary range of $60,000 to $65,000 depending on experience and qualifications.
Benefits & Perks
  • This role is eligible for Loop's health insurance, dental insurance, vision insurance, 401(k) plan, paid time off, paid holidays, parental leave, and other company-sponsored benefits.

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