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Manager Of Customer Operations Jobs (NOW HIRING)

AGT Foods

Customer Operations Coordinator

Bismarck, ND · On-site

$58K/yr

Hiring for Customer Operations Coordinator - Bismarck, ND Location At AGT Foods , we believe people ... * 3+ years of high-level administrative experience * Project Management experience is a plus ...

Culligan International Company

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International Customer Operations Specialist

Rosemont, IL · On-site

$58K - $74K/yr

... customer operations by managing end-to-end international order processing, ensuring accuracy ... Own end-to-end processing of international orders (subsidiaries, licensees, vendors). * Ensure ...

ADT

Team Manager Existing Customer Operations

Concord, CA · On-site

$62K - $115K/yr

Responsible for planning, implementing and managing the activities in support of the existing ... impact operation. Experience calculating economic impact or offerings on a customers' business ...

AEG

Manager of Retail Operations

Kathleen, GA · On-site

General Manager/ Director, Retail Operations Scope and Nature of Role The Manager of Retail ... Foster a positive, customer-focused culture while leading by example. * Manage labor schedules and ...

DURAVANT LLC

Director of Operations

Fort Worth, TX · On-site

$147K - $200K/yr

Drive adoption of best practices in production management, inventory control, and demand planning Customer & Business Impact * Ensure operations consistently support customer satisfaction, quality ...

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How much do manager of customer operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

What are some common challenges faced by a Manager of Customer Operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Manager of Customer Operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.
What cities are hiring for Manager Of Customer Operations jobs? Cities with the most Manager Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Manager Of Customer Operations jobs? States with the most job openings for Manager Of Customer Operations jobs include:
Manager Of Customer Operations jobs near you
Customer Operations Specialist (Remote)

Customer Operations Specialist (Remote)

American Patrols, Inc.

Midland, TX • On-site

Full-time

Medical, PTO

Posted 18 days ago

Job description

General Responsibilities
The Customer Operations Specialist (COS) ensures that we are consistently meeting our customers’ needs. The COS will play a critical part in serving our customers, and is responsible for communicating with our operations team and our customers to ensure service delivery and the highest level of satisfaction.
Specific duties of note include:

  • Assisting in the operation of the American Patrols Operations Desk, serving as critical command and control and serving as the primary liaison between pilots and our valued customers.
  • Inputting, tracking, and analyzing data pertaining to reports received from pilots and the subsequent customer interaction.
  • Directly communicating with customers, leaving a lasting positive impression for the company.
  • Generation of customer reports indicating services provided and results of inspections.
  • Solidifying hard data from a number of vague clues.

Additional responsibilities may involve the following:
  • Assisting with generation of the daily flying schedule and associated mission products using American Patrols proprietary software, Garmin products, and Google Earth.
  • Assisting in coordination with maintenance to understand aircraft availability and its impact on flight operations.
  • Communicating expectations of performance to pilots prior to mission execution.
  • Assisting with general projects relating to the overall business as a critical member of a very small management team.
  • Coordinating with the President to onboard new customers and integrate requested work with existing operations.

Requirements

  • Customer service orientation with an interest in operations.
  • Excellent communication skills, especially verbal.
  • Self-motivated, comfortable working with ambiguity and complexity.
  • Computer skills including Microsoft Office suite as well as Google Earth.
  • Full weekend availability. 5-day work week.

Benefits include healthcare, five days of sick pay, 20 paid vacation days per year. Dress for work is casual (i.e. jeans). Operations take place during daytime only, 365 days per year.
About American Patrols
American Patrols was founded in 1987  and operates from Skywest Airport, South of Midland, Texas. For over three decades American Patrols has performed aerial patrol services for Oil and Gas companies of all sizes.  Most of our customer relationships are measured in decades, because we have successfully maintained a customer service-oriented culture. The company operates over 50 aircraft in serving our customers.

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