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Head Of Customer Operations Jobs (NOW HIRING)

Hyperbolic Labs

Head of Operations

San Francisco, CA · On-site

About the Role We're seeking a Head of Operations to own and scale the operational backbone of ... This includes managing billing and invoicing systems, aligning GPU supply with customer demand, and ...

Ripple

Head of Customer Success & Support

Chicago, IL · On-site

As Head of Customer Success, you will own the full post-implementation customer experience - from ... Build the operational infrastructure - playbooks, KPI frameworks, health scoring, CS platforms, and ...

BASIS Ed

Head of Operations

Peoria, AZ

BASIS Peoria Primary is seeking a Head of Operations to join our bright, passionate team! This position is reporting to the Vice President of Charter Schools, the Head of Operations will be ...

Porch

Head of Operations, Warranty

Seattle, WA · On-site

$150 - $200/hr

You will help define what great looks like for our customers, our contractor partners, and our team, and drive the next phase of operational growth.What you will do as a Head of Operations, Warranty:

Daher

Head of Operations

Stuart, FL · On-site

$150K - $190K/yr

Job Title Head of Operations Who are we? As an aircraft manufacturer, industrialist, industrial ... Customer Focus & Performance * Develop a strong understanding of internal and external customers.

Nfinity Athletic

Head of Operations

Atlanta, GA · On-site

Nfinity Athletic is hiring a Head of Operations for our Atlanta office. This is a hands-on ... Customer service escalations tied to orders, shipping, refunds, replacements, and inventory

Nfinity Athletic

Head of Operations

Atlanta, GA · On-site

Nfinity Athletic is hiring a Head of Operations for our Atlanta office. This is a hands-on ... Customer service escalations tied to orders, shipping, refunds, replacements, and inventory

finalREV

Head of Operations

Berkeley, CA · On-site

$150 - $200/hr

We're looking for a Head of Operations to join our team. This is a uniquely high-ownership role ... Coordinating customers, jobs, people, machines, materials, and dependencies. * Creating repeatable ...

Cache Ventures

Head of Operations

Raleigh, NC · On-site +1

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... A Head of RevOps already doing CRO-level work * A COO at a scrappy martech company * A former ...

Cache Ventures

Head of Operations

Salt Lake City, UT · Remote

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... A Head of RevOps already doing CRO-level work * A COO at a scrappy martech company * A former ...

InJoy Health Education

Head of Operations

Longmont, CO

$90K - $115K/yr

We pride ourselves on setting the standard for excellence and truly caring for our employees, customers, and the families we serve. Role Overview The Head of Operations reports directly to the CEO ...

Cache Ventures

Head of Operations

Denver, CO · Remote

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... A Head of RevOps already doing CRO-level work * A COO at a scrappy martech company * A former ...

Citi

Head of Customer Marketing Insights

New York, NY · On-site

$163K - $245K/yr

The Head of Customer Marketing Insights is responsible for developing the next generation of Customer Marketing strategies for Citi, taking into account competitive views, deep analysis of ...

Sauce

Head of Operations

Miami, FL · On-site

We are hiring a Director-level Head of Operations - a Swiss knife operator who can be cross ... Customer support - Absorb and structure the support function once the foundation above is in place.

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Head Of Customer Operations information

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$44.5K

$123.7K

$135.5K

How much do head of customer operations jobs pay per year?

As of Sep 9, 2026, the average yearly pay for head of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a head of customer operations, and how can they be addressed?

A Head of Customer Operations often faces challenges such as managing large, distributed teams, maintaining consistent service quality, and adapting to evolving customer expectations. Balancing operational efficiency with personalized service can also be complex, especially during periods of rapid scaling or organizational change. Successful leaders in this role address these challenges by implementing clear communication channels, leveraging data-driven insights to monitor performance, and fostering a culture of continuous improvement and cross-functional collaboration. Regular training and feedback loops also help ensure team alignment and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a head of customer operations, and why are they important?

To thrive as a Head Of Customer Operations, you need strong leadership abilities, operational management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and workflow management systems is crucial for optimizing team performance and customer satisfaction. Exceptional communication, problem-solving skills, and a customer-centric mindset help drive positive team culture and effective cross-functional collaboration. These skills ensure efficient operations, high customer retention, and alignment with business goals.

What is the difference between Head Of Customer Operations vs Customer Service Manager?

AspectHead Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and cross-department coordinationManages daily customer service team, handles customer inquiries, and resolves issues
Required CredentialsOften requires leadership experience, business acumen, and industry knowledgeTypically requires customer service experience, communication skills, and relevant training
Work EnvironmentStrategic, cross-functional, executive-levelOperational, team-focused, customer-facing
Industry UsageCommon in tech, SaaS, and large enterprisesWidely used in retail, hospitality, and service industries

The Head Of Customer Operations focuses on strategic leadership and overall customer experience, while the Customer Service Manager handles daily customer interactions and team management. Both roles are vital but differ in scope and responsibilities.

What does a head of customer operations do?

A head of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, implement systems like CRM tools, analyze customer data, and develop policies to improve customer experience and retention. This role often requires strong leadership, communication skills, and experience in customer service or operations management.

What cities are hiring for Head Of Customer Operations jobs?

Cities with the most Head Of Customer Operations job openings:

What are the most commonly searched types of Of Customer Operations jobs?

The most popular types of Of Customer Operations jobs are:

What states have the most Head Of Customer Operations jobs?

States with the most job openings for Head Of Customer Operations jobs include:

What are popular job titles related to Head Of Customer Operations jobs?

For Head Of Customer Operations jobs, the most frequently searched job titles are:

Head Of Customer Operations jobs near you
Infographic showing various Head Of Customer Operations job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Head of Operations

San Francisco, CA • On-site

Hyperbolic Labs
See more jobs at Hyperbolic Labsexternal

Full-time

Re-posted 22 days ago

Key responsibilities

  • Oversee and scale the company's revenue operations, customer onboarding, and internal execution processes.

  • Manage billing, invoicing systems, and align GPU supply with customer demand to support a global compute marketplace.

  • Partner with leadership to implement scalable operational systems, improve visibility, and drive strategic operational improvements.

Job description

Who We Are
Hyperbolic Labs is on a mission to democratize AI by breaking down the barriers to computing power with our Open-Access AI Cloud. By making better use of idle computing resources across the globe, we offer an innovative GPU marketplace and AI inference service that promise affordability and accessibility for all. As pioneers at the intersection of AI and open-source technology, we believe in an open future where AI innovation is limited only by imagination, not by access to resources. We're looking for forward-thinking individuals who share our passion for making AI universally accessible, secure, and affordable. Join us in building a platform that empowers innovators everywhere to turn their visionary AI projects into reality.
About the Role
We're seeking a Head of Operations to own and scale the operational backbone of Hyperbolic during a period of rapid growth. This is a senior, high-impact leadership role responsible for ensuring that revenue operations, customer operations, supply coordination, and internal execution scale smoothly as the company grows from ~10 to 100+ employees.
You will sit at the center of the business, overseeing end-to-end operations across revenue, customers, and infrastructure. This includes managing billing and invoicing systems, aligning GPU supply with customer demand, and building the operational rigor required to support a global compute marketplace.
You will directly manage and mentor the Business Operations Specialist, supporting execution across finance operations, onboarding workflows, and cross-functional process design. This is a highly hands-on role for someone who can both build scalable systems and step directly into execution when needed.
You will partner closely with the CEO and leadership team to execute company priorities, improve cross-functional alignment, and establish the operational infrastructure necessary for Hyperbolic to scale efficiently. Many current workflows are still manual or bespoke, and you will be responsible for implementing scalable processes that improve visibility, consistency, and execution without slowing the company down.
This role is ideal for an experienced operator who thrives in ambiguity, brings structure to fast-moving environments, and has successfully scaled early-stage companies through rapid growth.
Who You Are
  • 10-15 years of experience in operations, business operations, or general management within high-growth technology companies
  • Proven experience scaling early-stage companies through rapid growth phases
  • Strong track record owning cross-functional operations across revenue, customers, and internal execution
  • Experience building scalable systems and processes that replace manual workflows
  • Hands-on operator who can execute tactically while driving strategic operational improvements
  • Experience managing and mentoring high-performing operations teams
  • Strong understanding of financial operations, including budgeting, forecasting, invoicing, and revenue tracking
  • Experience working in cloud infrastructure, marketplace, software, or infrastructure-heavy businesses
  • Experience in AI infrastructure, GPUs, or cloud compute environments is strongly preferred
  • Excellent cross-functional communication, organizational alignment, and problem-solving skills
  • Comfortable operating in ambiguous, fast-changing startup environments
Preferred Qualifications
  • Background in cloud infrastructure, GPU compute, AI infrastructure, or marketplace businesses
  • Experience contributing to revenue operations, pricing strategy, or infrastructure cost management
  • Experience building operational systems that support distributed or international scaling
  • Familiarity with early-stage startup environments where ownership is broad and roles evolve quickly
  • Track record of improving operational efficiency, margins, or customer experience in high-growth environments
  • Experience working closely with founders or executive teams in high-urgency settings
What Success Looks Like
  • Hyperbolic scales from ~10 to 100+ employees without operational breakdowns
  • Revenue operations, billing, and invoicing systems are reliable and scalable
  • GPU supply and customer demand are efficiently aligned
  • Customers experience smooth onboarding and ongoing platform operations
  • Clear operational visibility exists across revenue, margin, infrastructure utilization, and key business metrics
  • Cross-functional communication and accountability improve as the company scales
  • Manual workflows are transformed into scalable operational systems and processes
  • The company maintains speed while increasing operational rigor and structure

Hyperbolic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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