ZipRecruiter

Log In

1

Head Of Customer Operations Jobs (NOW HIRING)

Harvey

Head of Customer Learning

San Francisco, CA · On-site

$184K - $276K/yr

We're hiring a Head of Customer Learning to take ownership of an evolving Customer Education team ... You'll partner closely with Product, Customer Experience, Product Operations, and GTM leadership to ...

New

Harvey

Head of Customer Learning

New York, NY · On-site

$184K - $276K/yr

We're hiring a Head of Customer Learning to take ownership of an evolving Customer Education team ... You'll partner closely with Product, Customer Experience, Product Operations, and GTM leadership to ...

New

Method Financial

Head of Customer Success

San Francisco, CA · On-site

$225K - $275K/yr

The Impact As Method's Head of Customer Success, you'll architect and execute the post-sales engine ... This isn't just a relationship role; it's an operational leadership position where your success is ...

Socket.dev

Head of Customer Success

Boston, MA · On-site

$180 - $280/hr

Role Vector is hiring a Head of Customer Success to build and lead the function that helps ... Operations along the way. Responsibilities * Own the customer lifecycle: Own the post‑sale ...

Baya Systems

Head of Customer Programs

Santa Clara, CA · On-site

Head of Customer Programs Location: Santa Clara, CA (On-site/Hybrid) Reports To: CEO Role Summary ... Operational Accountability: Lead recurring tracking meetings and hold functional engineering ...

Tabs

Head of Customer Success

New York, NY · On-site

$216K - $276K/yr

About the Role Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You ... You'll bring the operational horsepower to turn goals into results, keep the team executing at a ...

TABS inc.

Head of Customer Success

Manhattan, NY · On-site

About the Role Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You ... You'll bring the operational horsepower to turn goals into results, keep the team executing at a ...

Frontera

Head of Customer Success

Denver, CO · On-site

Our Mission Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare. About the Role As the Head of Customer Success at ...

Adobe

Head of Customer Success

San Jose, CA · On-site

Operational Rigor:Partner withCSMOperationstodevelop and action productivity and performance reporting of customer success management, individuals, and accountopportunity. What you need to succeed

Daher LLC

NY · On-site

$120 - $190/hr

Head of Operations**Who are we?**As an aircraft manufacturer, industrialist, industrial service ... Customer Focus & Performance*** Develop a strong understanding of internal and external customers.

AppJaxx

Head of Operations

San Antonio, TX

... CRM processes. Our focus is on combining data, technology, and strategy to create predictable growth for our clients. As we continue to expand, we're looking for a Head of Operations to lead our ...

Reteam

Head of Customer Success

San Francisco, CA · On-site

... of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We ...

previous pagenext page

Showing results 21-40

All JobsHead Of Customer Operations Jobs

Head Of Customer Operations information

See salary details

$44.5K

$123.7K

$135.5K

How much do head of customer operations jobs pay per year?

As of Aug 10, 2026, the average yearly pay for head of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What is the difference between Head Of Customer Operations vs Customer Service Manager?

AspectHead Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and cross-department coordinationManages daily customer service team, handles customer inquiries, and resolves issues
Required CredentialsOften requires leadership experience, business acumen, and industry knowledgeTypically requires customer service experience, communication skills, and relevant training
Work EnvironmentStrategic, cross-functional, executive-levelOperational, team-focused, customer-facing
Industry UsageCommon in tech, SaaS, and large enterprisesWidely used in retail, hospitality, and service industries

The Head Of Customer Operations focuses on strategic leadership and overall customer experience, while the Customer Service Manager handles daily customer interactions and team management. Both roles are vital but differ in scope and responsibilities.

What are some common challenges faced by a head of customer operations, and how can they be addressed?

A Head of Customer Operations often faces challenges such as managing large, distributed teams, maintaining consistent service quality, and adapting to evolving customer expectations. Balancing operational efficiency with personalized service can also be complex, especially during periods of rapid scaling or organizational change. Successful leaders in this role address these challenges by implementing clear communication channels, leveraging data-driven insights to monitor performance, and fostering a culture of continuous improvement and cross-functional collaboration. Regular training and feedback loops also help ensure team alignment and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a head of customer operations, and why are they important?

To thrive as a Head Of Customer Operations, you need strong leadership abilities, operational management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and workflow management systems is crucial for optimizing team performance and customer satisfaction. Exceptional communication, problem-solving skills, and a customer-centric mindset help drive positive team culture and effective cross-functional collaboration. These skills ensure efficient operations, high customer retention, and alignment with business goals.

What does a head of customer operations do?

A head of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, implement systems like CRM tools, analyze customer data, and develop policies to improve customer experience and retention. This role often requires strong leadership, communication skills, and experience in customer service or operations management.
What cities are hiring for Head Of Customer Operations jobs? Cities with the most Head Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Head Of Customer Operations jobs? States with the most job openings for Head Of Customer Operations jobs include:
Head Of Customer Operations jobs near you
Infographic showing various Head Of Customer Operations job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Head of Customer Learning

Harvey

San Francisco, CA • On-site

$184K - $276K/yr

Full-time

Posted 3 days ago

New

Job description

Why Harvey
At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today - and we're just getting started.
Role Overview
Customer Education sits within Product and owns the front door through which every Harvey customer comes to understand the product. The team already runs a strong certification program and a content library our customers trust, and partners constantly with Product, Product Operations, Sales, Legal Engineering and Customer Success to keep it that way.
We're hiring a Head of Customer Learning to take ownership of an evolving Customer Education team and elevate the function into a strategic, revenue-relevant part of the business. The foundation is strong: an Academy, certification program and content library our customers already trust. This role is about scaling that foundation, setting a multi-quarter roadmap, and owning exec-level updates for Customer Education.
You'll partner closely with Product, Customer Experience, Product Operations, and GTM leadership to align the roadmap to the business, build out a digital-first strategy for onboarding and adoption, and develop the longer-term vision for how Harvey teaches an entire industry to work with AI - positioning Harvey as the definitive authority on Legal AI education along the way.
What You'll Do
  • Roadmap and executive alignment - partner with Product, Product Operations, and GTM leadership to define and own the Customer Education roadmap, and represent the function in executive-level updates and decisions.
  • Team leadership and scale - lead and grow the existing Customer Education team, including its current lead, as Harvey's customer base and product surface area expand - building the org structure, hiring plan, and contractor/agency or in-house train-the-trainer model to match.
  • Content strategy and portfolio health - own the lifecycle, governance, discoverability, and quality bar of Harvey's education content as the portfolio scales, so Sales, CS, and Support can always find and trust the right resource.
  • Certification and learning programs - own and evolve Harvey's existing certification program and Academy, expanding curriculum depth and coverage as new products and workflows launch.
  • Digital adoption strategy - design and run the multi-channel, digital-first strategy that drives onboarding and adoption - in-product guidance, digital nurture and engagement sequences, webinars, video, and community - treating activation and expansion as a funnel to measure and improve.
  • Legal AI thought leadership - develop the vision and content strategy for how Harvey teaches the legal industry to work with AI, and position Harvey as the definitive authority on Legal AI education through external-facing content, programs, and points of view.
  • Metrics and systems - own north-star metrics for the function - time-to-value, activation/adoption depth, certification and adoption velocity, ticket deflection, and education's contribution to NRR - and partner with Product and Data to instrument what's working.

What You Have
  • 10+ years of experience in customer education, learning/academy functions, content strategy, or digital-led customer engagement, including real experience scaling a function beyond its initial build into a strategic, revenue-relevant program.
  • Comfortable operating at both altitudes: setting a multi-quarter roadmap and owning exec-level updates, while staying close enough to the work to raise the bar on content, certification, and digital programs.
  • Experience partnering with Product, Product Operations, and GTM/Sales leadership to align a customer-facing function to business priorities and turn that into a roadmap.
  • A digital-first instinct for adoption and onboarding - thinks in funnels, touchpoints, and journeys across in-product guidance, digital communications, and content.
  • Strong content and program operations judgment: portfolio governance, lifecycle management, and quality standards.
  • A point of view on building thought leadership and market authority through education and content - ideally developed in a specialized, regulated, or traditionally low-software-adoption industry.
  • Data-driven - comfortable owning dashboards and making the case that education and adoption are leading indicators of revenue.
  • Proven people leadership: has hired, developed, and led teams (including other leads or managers) and has managed external contractor or agency relationships.
  • Excellent written and verbal communication, with real experience presenting to and influencing senior executives.
Nice to Have
  • Experience in legal, professional services, financial services, or another industry where customers are newer to AI-native software.
  • Familiarity with LMS platforms, authoring tools, and in-product engagement tools.
  • Experience building executive point-of-view content or category-defining thought leadership programs.
  • Experience using AI tools to scale content production or personalize learning paths.

Compensation
$184,000 - $276,000 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
#LI-DZ1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Apply