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Head Of Customer Operations Jobs (NOW HIRING)

SONA

Head of Customer Success

$90K - $115K/yr

Head Of Customer Success At Sona, we serve some of the largest and most complex frontline ... operations, their problems, their people - and that curiosity shows in how you work * Bonus ...

IVO Inc

Head of Customer Success

San Francisco, CA · On-site

Position Overview We are seeking an experienced and visionary Head of Customer Success to build and ... Establish Operational Excellence You will build the analytics and reporting infrastructure to ...

Method Financial

Head of Customer Success

San Francisco, CA · On-site

$225K - $275K/yr

The Impact As Method's Head of Customer Success, you'll architect and execute the post-sales engine ... This isn't just a relationship role; it's an operational leadership position where your success is ...

CivilGrid

Head of Customer Success

San Francisco, CA · On-site

$209K - $232K/yr

WHY THIS ROLE We're looking for a Head of Customer Success who will be a player-coach focused on building foundational retention strategies, scaling team processes, and aligning product value with ...

PermitFlow

Head of Operations

New York, NY · On-site

$250K - $325K/yr

The Head of Operations will work closely with Sales, Customer Success, and Product, Engineering, and Design to continuously improve operational workflows and help translate operational insights into ...

Vapi

Head of Customer Engagement

San Francisco, CA · On-site

$280K - $300K/yr

Establish Customer Engagement as a core driver of revenue growth Who You Are: * Leader of leaders with 10+ years across GTM, Solutions, or Customer Success in technical environments * Proven ability ...

DEUNA

Head of Customer Solutions

San Francisco, CA

As the Head of Customer Solutions, you will oversee all aspects of client integrations for our payment platform, ensuring smooth, efficient, and timely onboarding and implementation for new and ...

Found Inc

Head of Customer Experience

$150K - $170K/yr

... customer trends, collect product feedback, and find points of friction * Coach managers to ensure ... Monitor and define KPIs, OKRs, and operational work that keeps the team moving; define strategy for ...

ComplyAdvantage

Head of Customer Success

New York, NY · On-site

Customer Success is central to our next phase of growth: protecting the base, expanding it, and ... operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 ...

Found

Head of Customer Experience

$150K - $170K/yr

... customer trends, collect product feedback, and find points of friction * Coach managers to ensure ... Monitor and define KPIs, OKRs, and operational work that keeps the team moving; define strategy for ...

Reteam

Head of Customer Success

San Francisco, CA · On-site

... of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We ...

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All JobsHead Of Customer Operations Jobs

Head Of Customer Operations information

See salary details

$44.5K

$123.7K

$135.5K

How much do head of customer operations jobs pay per year?

As of Jun 30, 2026, the average yearly pay for head of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

High-paying roles such as Chief Executive Officers, investment bankers, and specialized surgeons can earn $500,000 or more annually. Senior leadership positions like Head of Customer Operations may reach this level with extensive experience, bonuses, and stock options, especially in large organizations or industries with high profit margins.

What is the difference between Head Of Customer Operations vs Customer Service Manager?

AspectHead Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and cross-department coordinationManages daily customer service team, handles customer inquiries, and resolves issues
Required CredentialsOften requires leadership experience, business acumen, and industry knowledgeTypically requires customer service experience, communication skills, and relevant training
Work EnvironmentStrategic, cross-functional, executive-levelOperational, team-focused, customer-facing
Industry UsageCommon in tech, SaaS, and large enterprisesWidely used in retail, hospitality, and service industries

The Head Of Customer Operations focuses on strategic leadership and overall customer experience, while the Customer Service Manager handles daily customer interactions and team management. Both roles are vital but differ in scope and responsibilities.

How much does a head of operations get paid?

The salary for a Head of Customer Operations typically ranges from $80,000 to $180,000 annually, depending on the company's size, industry, and location. Senior roles often include bonuses, stock options, and other benefits, and candidates with strong leadership skills and experience in customer service or operations management tend to earn higher compensation.

What are some common challenges faced by a Head of Customer Operations, and how can they be addressed?

A Head of Customer Operations often faces challenges such as managing large, distributed teams, maintaining consistent service quality, and adapting to evolving customer expectations. Balancing operational efficiency with personalized service can also be complex, especially during periods of rapid scaling or organizational change. Successful leaders in this role address these challenges by implementing clear communication channels, leveraging data-driven insights to monitor performance, and fostering a culture of continuous improvement and cross-functional collaboration. Regular training and feedback loops also help ensure team alignment and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Head Of Customer Operations, and why are they important?

To thrive as a Head Of Customer Operations, you need strong leadership abilities, operational management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and workflow management systems is crucial for optimizing team performance and customer satisfaction. Exceptional communication, problem-solving skills, and a customer-centric mindset help drive positive team culture and effective cross-functional collaboration. These skills ensure efficient operations, high customer retention, and alignment with business goals.

What does a Head of Customer Operations do?

A Head of Customer Operations oversees and manages all customer service and support functions within an organization. They develop strategies to improve customer satisfaction, streamline processes, and ensure high-quality interactions with clients. This role often involves leading teams, analyzing customer feedback, implementing new technologies, and collaborating with other departments to enhance the overall customer experience. Their ultimate goal is to ensure that customers have positive and efficient interactions with the company, driving retention and loyalty.

What jobs pay $2000 a day?

High-level executive roles such as Chief Executive Officers, Chief Operating Officers, and specialized consultants can earn $2,000 or more per day, especially with extensive experience, industry expertise, and often requiring advanced degrees or certifications. These positions typically involve significant responsibility, strategic decision-making, and leadership within organizations or consulting firms.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Vice President of Customer Operations or Chief Customer Officer, which can offer salaries exceeding $150,000 annually. These roles often require extensive experience, strategic leadership skills, and a strong understanding of customer experience management tools and data analysis.
What cities are hiring for Head Of Customer Operations jobs? Cities with the most Head Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Head Of Customer Operations jobs? States with the most job openings for Head Of Customer Operations jobs include:
Head Of Customer Operations jobs near you
Infographic showing various Head Of Customer Operations job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 3% Part Time, and 7% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.
Customer Operations Associate (Remote - US hours)

Customer Operations Associate (Remote - US hours)

Momos

Remote

Other

Posted 7 days ago

Key responsibilities

  • Oversee the team's ticket operations to ensure timely and effective resolution of customer inquiries.

  • Create new processes and update existing ones to be scalable.

  • Communicate and promote alignment between cross-functional teams.

Job description

Customer Operations Associate

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

As a Customer Operations Associate, you will be a pivotal team member in ensuring the highest levels of service for our users. You'll be involved in the day-to-day operations of the Customer Operations team, building and managing processes, and working with customers to solve their problems in a timely & efficient manner. You'll also play a critical role in building out the future of Momos Customer operations team working on projects to support our growing operational needs.

Key Responsibilities:

  • Oversee the team's ticket operations to ensure timely and effective resolution of customer inquiries.
  • Create new processes, and update existing ones to be scalable
  • Communicate and promote alignment between cross-functional teams
  • Be involved in processes & tasks such as:
    • First-touch responses and proactive customer communication.
    • Resolution tracking and effective problem-solving.
    • Management of tickets across internal and external channels.
    • Regular communication with the team to identify weak points or process gaps.
  • Work closely with the Head of Customer Operations and senior leadership.
  • Raise the team's operational excellence for Customer Support to new highs
  • Work with teammates to implement scalable processes.

Key Performance Indicators (KPIs):

  • Maintain high CSAT scores.
  • Meet or exceed First Response Time targets.
  • Improve ticket resolution times.
  • Reduce user-raised ticket percentages by refining internal processes and preemptive support strategies, aiming to enhance the customer experience by addressing potential challenges before they escalate.

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