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Head Of Customer Operations Jobs (NOW HIRING)

Mecka AI

Head of Operations

New York, NY · On-site

$200K - $240K/yr

Customer Alignment: Partner with Strategic Project Leads and the Director of Enterprise Robotics ... Head of Operations, VP Ops, COO, GM, President, or equivalent at a high-growth company.

Cache Ventures

Head of Operations

Salt Lake City, UT · Remote

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... A Head of RevOps already doing CRO-level work * A COO at a scrappy martech company * A former ...

Cache Ventures

Head of Operations

Charleston, SC · Remote

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... A Head of RevOps already doing CRO-level work * A COO at a scrappy martech company * A former ...

Picarro, Inc

Head of Service

Santa Clara, CA · On-site

$190K - $230K/yr

The Head of Service will play a critical role in driving customer satisfaction, operational excellence, service scalability, and long-term customer success while partnering closely with Sales ...

Icarus

Head of Operations

El Segundo, CA · On-site

Head of Operations * Icarus is hiring a Head of Operations to help turn a fast-moving aerospace ... more customers, and higher operational intensity. What we're looking for * You are an elite ...

Icarus

Head of Operations

Los Angeles, CA

Head of Operations * Icarus is hiring a Head of Operations to help turn a fast-moving aerospace ... more customers, and higher operational intensity. What we're looking for * You are an elite ...

Weir

Head of Operations

Belleview, FL · On-site

Head of Operations Weir Minerals - Townley Engineering Location- Belleview, Florida Work ... We help our customers extract the resources the world needs more efficiently and more sustainably.

Weir Group

Head of Operations

Belleview, FL · On-site

Head of Operations Weir Minerals - Townley Engineering Location- Belleview, Florida Work ... We help our customers extract the resources the world needs more efficiently and more sustainably.

Newcode.ai

Head of Operations

New York, NY

As Head of Operations at Newcode.ai, you will design, build and run the operational engine that ... supporting the growth of the full customer and product journey. Core Responsibilities ...

Evonik

Head of Customer Service, Catalyst

Spring, TX · Hybrid

$102K - $171K/yr

Bachelor's degree or equivalent work experience required * 3-5 years of customer support and management experience within the chemical industry strongly preferred * Experience supervising and ...

MECCA

Head of Technology Operations

Richmond, VA · On-site

Head of Technology Operations At MECCA, technology operations are critical to how the business runs ... Experience within retail, distribution, omnichannel, or similarly customer-centric environments is ...

Straumann

Head of Operations

Round Rock, TX · On-site

International exchange within the Operations community will further expand the scope of this role ... Translates customer requirements into state-of-the-art strategies and processes, resulting in cost ...

Traba

Head of Operations

New York, NY · On-site

Now those same customers are pulling us beyond staffing into the broader operational workflows that ... You thrive at the intersection of strategy and execution, are deeply comfortable with ambiguity ...

BrainPOP

OR · On-site

About the Role BrainPOP is seeking a Head of Customer Experience & Engagement to design and lead ... operations. * Proven success designing strategy & systems that drive adoption, engagement, and ...

VisionSpark

Head of Operations [HT-1024317]

Washington, DC · On-site +1

$90K - $115K/yr

MARKERY LAW LLC HEAD OF OPERATIONS THE PERSON Are you someone who naturally brings structure ... Oversee tools and systems (e.g., Clio, CRM, internal platforms) to ensure effective use * Research ...

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All JobsHead Of Customer Operations Jobs

Head Of Customer Operations information

See salary details

$44.5K

$123.7K

$135.5K

How much do head of customer operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for head of customer operations in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What is the difference between Head Of Customer Operations vs Customer Service Manager?

AspectHead Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and cross-department coordinationManages daily customer service team, handles customer inquiries, and resolves issues
Required CredentialsOften requires leadership experience, business acumen, and industry knowledgeTypically requires customer service experience, communication skills, and relevant training
Work EnvironmentStrategic, cross-functional, executive-levelOperational, team-focused, customer-facing
Industry UsageCommon in tech, SaaS, and large enterprisesWidely used in retail, hospitality, and service industries

The Head Of Customer Operations focuses on strategic leadership and overall customer experience, while the Customer Service Manager handles daily customer interactions and team management. Both roles are vital but differ in scope and responsibilities.

What are some common challenges faced by a Head of Customer Operations, and how can they be addressed?

A Head of Customer Operations often faces challenges such as managing large, distributed teams, maintaining consistent service quality, and adapting to evolving customer expectations. Balancing operational efficiency with personalized service can also be complex, especially during periods of rapid scaling or organizational change. Successful leaders in this role address these challenges by implementing clear communication channels, leveraging data-driven insights to monitor performance, and fostering a culture of continuous improvement and cross-functional collaboration. Regular training and feedback loops also help ensure team alignment and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Head Of Customer Operations, and why are they important?

To thrive as a Head Of Customer Operations, you need strong leadership abilities, operational management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and workflow management systems is crucial for optimizing team performance and customer satisfaction. Exceptional communication, problem-solving skills, and a customer-centric mindset help drive positive team culture and effective cross-functional collaboration. These skills ensure efficient operations, high customer retention, and alignment with business goals.

What does a Head of Customer Operations do?

A Head of Customer Operations oversees and manages all customer service and support functions within an organization. They develop strategies to improve customer satisfaction, streamline processes, and ensure high-quality interactions with clients. This role often involves leading teams, analyzing customer feedback, implementing new technologies, and collaborating with other departments to enhance the overall customer experience. Their ultimate goal is to ensure that customers have positive and efficient interactions with the company, driving retention and loyalty.
What cities are hiring for Head Of Customer Operations jobs? Cities with the most Head Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Head Of Customer Operations jobs? States with the most job openings for Head Of Customer Operations jobs include:
Head Of Customer Operations jobs near you

Head of Finance & Operations

South End Village Academy

Boston, MA • On-site

$110K - $130K/yr

Full-time

Posted 12 days ago

Job description

South End Village Academy (SEVA) seeks a mission-driven Head of Finance & Operations to lead the organization as a growing nonprofit school rooted in community action. SEVA was formed by parents who came together to save their children’s school and continues to be powered by a deeply engaged community. The Head of Finance & Operations serves as a strategic leader, responsible for financial sustainability, organizational growth, and external relationships, ensuring the school can continue to provide a life-changing, nurturing environment where children thrive. The Head of Finance & Operations reports to the Head of School.
Key Responsibilities:
Organizational & Strategic Leadership
+ Lead SEVA’s transition and growth as a 501(c)(3) nonprofit
+Translate the founding community vision into a sustainable long-term strategy
+ Partner with the Board to set and execute organizational priorities
+ Build systems, infrastructure, and policies appropriate for a growing school
Financial Sustainability
+ Develop and manage the annual budget and long-term financial plan
+ Ensure strong financial controls, reporting, and compliance in alignment with 501c3 best practices
+ Maintain visibility into key drivers: enrollment, tuition, philanthropy
+ Run a lean organization that drives outsized impact
Operations & Compliance
+ Oversee business operations: finance, HR, legal, facilities
+ Ensure compliance with nonprofit regulations and school requirements
+ Manage risk, insurance, and vendor relationships
+ Build scalable operational systems 
Partnership with Head of School
+ Clearly delineate responsibilities between program (Head of School) and operations (Head of Finance & Operations)
+ Support the Head of School with resources and infrastructure
+ Align on school priorities, enrollment, and staffing
+ Provide regular reporting on finances, fundraising, and operations
+ Support board development and governance practices
+ Implement board-approved strategy
Qualifications
Required
+ 10+ years of leadership experience (nonprofit, startup, or education)
+ Strong financial and operational management skills
+ Fundraising or revenue development experience
+ Ability to build systems in a growing organization
Preferred 
+ Experience leading or scaling a nonprofit organization
+ Familiarity with independent schools or education sector
+ Experience working with engaged parent communities Leadership Profile
+ Mission-first builder: energized by preserving and growing a school families fought to save
+ Entrepreneurial: comfortable building while operating
+ Community-centered: values deep relationships with families and stakeholders
+ Strategic + operational: can zoom out and execute
How the Head of School Works with the Head of Operations
Head of Finance & Operations owns: Money, operations
Head of School owns: Students, teachers, curriculum, daily school experience, external relations
Shared Responsibilities: enrollment, culture, strategy 
Compensation
Base salary range for this role is $130,000–$150,000 annually, depending on experience, skills, and qualifications. This position is also eligible for benefits.

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