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Director Of Customer Operations Jobs (NOW HIRING)

Loop AI

Director of Customer Education

San Francisco, CA · On-site +1

$100K - $125K/yr

Ownership of north star metrics around customer education - time-to-value, activation depth, certification velocity, ticket deflection, and education's contribution to NRR * Stand up Loop Academy end ...

Barnsco TX

Director of Operations

Dallas, TX · On-site

... of customer service to both internal and external customers. The Director of Operations is ... responsible for the safety of all operational personnel and facilities as well as the maintenance ...

Barnsco TX

Director of Operations

Dallas, TX · On-site

... of customer service to both internal and external customers. The Director of Operations is ... responsible for the safety of all operational personnel and facilities as well as the maintenance ...

Overjet

Director of Customer Success, DSO

San Mateo, CA · On-site +1

The Role As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

Corvus

Director of Operations

Nashville, TN · On-site

$46K - $50K/yr (+ commission)

We are seeking a Director Of Operations to become an integral part of our team! You will coordinate ... We provide our customers with a vast array of janitorial, sanitation, and maintenance service types ...

Signal of Memphis

Director of Operations

Memphis, TN · On-site

$70K - $75K/yr

Title: Director of Operations Reports To: Franchise Owners, Regional Executive Director of ... Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days, Gross Profit ...

EVENLITE LLC

Director Customer Experience

Trevose, PA · On-site

POSITION OVERVIEW The Director of Customer Experience is a senior operational leader responsible for building a disciplined, high-performing customer experience organization and elevating how ...

Corning

Customer Operations Supervisor

Charlotte, NC · On-site

$125K/yr

Partner with Customer Operations Management, Program Management, Program Specialists and Sales to ... Motivate, develop, and support direct reports through use of existing tools and training activities ...

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Director Of Customer Operations information

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$34K

$107.7K

$179.5K

How much do director of customer operations jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director of customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director of customer operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

How does a director of customer operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.

What are the key skills and qualifications needed to thrive as a director of customer operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

Is a director of customer operations a high position?

A director of customer operations is a senior leadership role responsible for overseeing customer service strategies, team management, and operational efficiency. It is generally considered a high-level position within an organization, often reporting to executives like the VP or COO, and requires extensive experience and leadership skills.
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Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Customer Experience #0204GN

Houston, TX

Keller Executive Search
See more jobs at Keller Executive Searchexternal

$125K - $155K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Our executive search team is partnering with a privately owned luxury lifestyle retailer to appoint a Director of Customer Experience. The company operates a growing collection of stores offering premium apparel, artisan jewelry, leather goods, footwear, and carefully selected accessories.

The Director will shape how customers experience the brand across physical stores and digital channels. This individual will establish service standards, strengthen client relationships, and help store teams deliver a consistently high-touch shopping experience as the business grows.

Key Responsibilities
  • Develop customer experience standards across the retail network.
  • Create strategies that strengthen customer loyalty and repeat business.
  • Partner with store leaders to improve service quality and client engagement.
  • Review customer feedback and identify recurring opportunities for improvement.
  • Develop clienteling practices for high-value and repeat customers.
  • Support service planning for new store openings.
  • Monitor customer experience metrics and communicate findings to leadership.

Requirements

  • 7+ years of customer experience, luxury retail, or premium store leadership experience.
  • Proven success developing service standards across multiple locations.
  • Experience with clienteling or customer loyalty programs preferred.
  • Strong understanding of premium consumer expectations.
  • Excellent communication and leadership skills.
  • Ability to travel periodically between retail locations.

Benefits

Medical, dental, and vision insurance

Paid time off

401(k) plan

Annual performance bonus

Employee merchandise discount

Travel reimbursement

Salary: $125,000 to $155,000 per year

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

To learn more about the firm and about our candidate services - please visit

Executive Recruiters & Headhunters Houston, Texas

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

  • California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.
  • Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
  • Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

  • Rhode Island: We do not request or require salary history from applicants.
  • Connecticut: We provide wage range information upon request or before discussing compensation.
  • New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Use of Artificial Intelligence in Recruitment

Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

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