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Director Of Customer Operations Jobs (NOW HIRING)

FirstService Residential

Director of Operations

Miami, FL · On-site

$55K - $60K/yr

Description The Director of Operations is responsible for supervising the Receiving Operations ... customer service satisfaction. * Maintains a high level of Resident contact throughout service ...

Menzies Aviation

Director of Operations

Manhattan, NY · On-site

$125 - $145/hr

... success of our operations. The Director will be responsible for ensuring compliance with all ... Fully accountable for ensuring our customers' operational needs are met, exceeding overall station ...

New

Jani King of Jacksonville

Be Seen First

Director of Operations

Jacksonville, FL · On-site

$65K - $90K/yr

As Director of Operations, you'll oversee a team responsible for servicing hundreds of commercial ... Resolve customer concerns quickly and professionally. * Monitor account performance, profitability ...

Keurig Dr Pepper

Director of Operations

Northlake, IL · On-site

$160K - $200K/yr

Director of Sales Operations - Northlake, IL The Director of Sales Operations drives strategic ... Communicate regularly with internal and external partners and customers through weekly operations ...

Modaxo, Inc.

Director, Customer Care

El Paso, TX · On-site

Lead the consolidation of customer service operations into the El Paso contact center, reducing ... Directors are expected to lead adoption within their functions. * Evaluate and implement AI ...

City of New York

Director of Operations

Manhattan, NY · On-site

DCWP's Licensing Division seeks a Director of Operations to oversee the day to day operations of ... customer service in person, online, and by phone; - Coordinate with internal teams and external ...

Solution Services Corp.

NY · On-site

$100 - $130/hr

Director of Operations Location: Lawrence, NY (In-Person) Overview The Director of Operations at ... Oversee the managers across Proposals, Vendor Service, and Customer Service to remove operational ...

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Director Of Customer Operations information

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$34K

$107.7K

$179.5K

How much do director of customer operations jobs pay per year?

As of Aug 10, 2026, the average yearly pay for director of customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of customer operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What does a director of customer operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

How does a director of customer operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.
More about Director Of Customer Operations jobs
What cities are hiring for Director Of Customer Operations jobs? Cities with the most Director Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
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What job categories do people searching Director Of Customer Operations jobs look for? The top searched job categories for Director Of Customer Operations jobs are:
Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Operations

Capstone Logistics

Peachtree Corners, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Capstone Logistics rating

5.5

Company rating: 5.5 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

343rd of 360 rated logistics

Job description

Capstone Logistics is a 3rd party logistics provider in a variety of industry verticals including retail, grocery and foodservice distribution. We provide logistical support to customers in over 600+ DC's in 48 states throughout the US. We have a proven track record of growth and an excellent reputation throughout our industry.
We are looking for a proven leader to assist in expanding our delivery operations and providing the exceptional customer service which has been the cornerstone of our success. If you are an individual that thrives on operational challenges and who considers integrity and leadership to be their driving motivators then please read further.
Position Summary
Reporting to the VP of Operations, the Director of Operations- Retail Delivery will be responsible for operational oversight and growth. The successful candidate will be required to travel 50%-75%. All travel is in the U.S.

We are driven to be the leader in our industry and will only accept those that live by that same drive and enthusiasm.

Responsibilities

  • Lead a team of Site Managers who will operate individual locations to deliver high levels of service and support for our customers
  • Develop relationships with all levels of customer's leadership including the site and regional levels
  • Develop operating budgets and manage each business unit's budget, P&L and aging reports
  • Make decisions daily to direct and impact the business for service and profitability
  • Ensure day to day operations meet company and customer standards
  • Develop your leadership team to take on additional responsibilities

Requirements


The Director of Operations position requires the following skills and experience:

  • Must be currently based in New Jersey or surrounding area
  • College Degree from 4 year accredited institution preferred
  • Multi-site management experience (minimum of 10+ locations)
  • Passionate Advocate for Customer Service and Continuous Improvement
  • Ability to manage, lead and develop all operational staff
  • Self-directed individual yet able to work in an environment with multiple accountabilities and multiple internal customers
  • Proactive and decisive leader for the business with excellent communication skills
  • A Builder, not a Maintainer
  • Highly developed and disciplined in work ethic, accountability and follow-through
  • Solid financial and analytical skills including sound business judgment with experience managing P&L's
  • Expert user of Microsoft office products (Outlook, Word, PowerPoint & Excel)
  • Ability to maneuver through various financial and operational reports and convey needs, expectations and direction to operational staff.
  • A team player, able to effectively interact with all aspects of the business (internal as well as external customers).
  • Third-party logistics experience a plus
  • Bilingual is plus

Benefits

We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies is available within 60 days.
Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Must meet hiring eligibility requirements.

What Capstone Logistics employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Capstone Logistics

Sourced by ZipRecruiter

Capstone is a North American supply chain solutions partner with more than 600 operating locations, 20,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.

Industry

Transportation and warehousing

Company size

51 - 200 Employees

Headquarters location

Peachtree Corners, GA, US

Year founded

1986

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