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Director Of Customer Operations Jobs (NOW HIRING)

SuperAnnotate AI

Director of Operations

San Francisco, CA · On-site

$170K - $210K/yr

The Impact You'll Make As Director of Operations, you will serve as a key operational leader ... You'll oversee critical operational functions spanning IT, Information Security, Customer Success ...

Overjet

Director of Customer Success, DSO

New York, NY · On-site +1

The Role As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

Priority OnDemand

Director of Operations

Cordova, TN · On-site

The Director of Operations is responsible for planning, directing, and coordinating the overall ... Ensures that all field staff maintain a high level of customer service when dealing with patients ...

Ob Hospitalist Group

Director of Operations

$135K - $145K/yr

The Director of Operations, working collaboratively with a Market Medical Director and Vice ... Supports the customer onboarding team with the successful and timely implementation of new OBHG ...

Safe Fleet

Director of Operations

San Antonio, TX · On-site

This role ensures efficient, compliant, and scalable operations while driving continuous improvement, cost control, and exceptional customer satisfaction. The Director of Operations works closely ...

OuterFactor

Director of Operations

Galesburg, MI · On-site

Our customers depend on us to deliver consistency in product, in service, and in performance, every single time. That trust starts with how we operate. We're looking for a Director of Operations to ...

Pizza Hut

Director of Operations

Mathews, LA · On-site

The Director of Operations must be a high processing thinker and problem solver ... Operations and Leadership • Mentors each above store leader in the market and ensuring customer ...

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Director Of Customer Operations information

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$34K

$107.7K

$179.5K

How much do director of customer operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for director of customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Customer Operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What does a Director of Customer Operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

How does a Director of Customer Operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.
More about Director Of Customer Operations jobs
What cities are hiring for Director Of Customer Operations jobs? Cities with the most Director Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
What states have the most Director Of Customer Operations jobs? States with the most job openings for Director Of Customer Operations jobs include:
What job categories do people searching Director Of Customer Operations jobs look for? The top searched job categories for Director Of Customer Operations jobs are:
Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in the United States as of June 2026, with employment types broken down into 56% Full Time, 42% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Director of Customer Technology Solutions

Director of Customer Technology Solutions

Quinn Company

Riverside, CA • On-site

$171K - $219K/yr

Full-time

Posted 6 days ago

Quinn Company rating

6.4

Company rating: 6.4 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

114th of 140 rated vehicle equipment hire

Job description

Overview
Director - Customer Technology & Worksite Solutions • Southern California
Build the future of heavy equipment technology, backed by 100+ years of Quinn stability.
Quinn Company is a family-owned Caterpillar dealer with deep roots across Southern California. This isn't a startup bet, it's a rare chance to shape a category within an industry institution.
Wages
Starting wage will depend on experience and education. $171,000 to $219,000
Responsibilities
As Director of Customer Technology & Worksite Solutions, you'll own Quinn's full technology strategy: Cat integrated machine tech, Trimble Sitech, grade control, VisionLink connected fleet, drone and geospatial solutions, ecommerce, and emerging AI tools. This is a cross-functional leadership role with real authority - you'll drive adoption, build scalable onboarding programs, develop your specialists, and partner with sales, product support, and operations to make technology stick at the jobsite level.
Qualifications
The right person brings experience in heavy equipment, construction technology, or dealership operations and knows how to translate complex solutions into measurable customer outcomes, safety, uptime, productivity, fleet visibility. You'll have Caterpillar's global resources behind you and a tenured internal team ready to grow.
If you want to build something that lasts, with a company that already has, this is the role.
Quinn is an Equal Opportunity Employer M/F/V/DV
#LI-Onsite

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