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Director Of Customer Operations Jobs (NOW HIRING)

Pixalate, Inc.

Director of Customer Success

Manhattan, NY · On-site

$130K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Director of Customer Success in the East Coast. Successful candidates will advise executive ... How to translate insights from Pixalate's product suite into ROI and operational client ...

-ASG-

Director of Customer Success

$145K - $165K/yr

We help hotels maximize revenue, improve operations, and deliver exceptional guest experiences ... Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success ...

Integrate

Director of Customer Success

Seattle, WA

  • Medical

  • Retirement

About the Role We are looking for a best-in-class Director of Customer Success to build and scale ... Drive operational excellence in how Integrate supports customers at scale Technical Skills * Strong ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$144K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... Create and execute account strategies aligned with customer clinical and operational priorities.

LeadsOnline

Director of Customer Success

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of Customer Success owns the global post-sale customer relationship across our full product portfolio. You will lead a combined organization spanning our Intel Customer Success team and ...

Uare.ai

Director of Customer Success

Los Altos, CA

About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base. What you'll do * Design the CS motion from scratch ...

Rilla

Director of Customer Success

New York, NY · On-site

$160K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... direct feedback, and create the conditions for your team to do the best work of their careers. Nice to Haves * You were an early hire at a fast-growing startup. * You've worked with customers in ...

Dockwa

Director of Customer Success

Newport, RI · On-site

About the role You will lead Dockwa's Customer Success function and a team of Marina Success ... direct reports. * You have owned a retention or NRR number, and you can give us the baseline, the ...

Lightning AI

Director of Customer Experience

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role We are looking for a Director of Customer Experience to build and lead the ... The right leader will combine strong customer judgment with technical depth and operational rigor.

Tempus AI, Inc.

Director of Operations, CS

Chicago, IL · On-site

$127 - $171/hr

We are looking for a Director, Customer Operations who will drive operational excellence across ... Build out the process improvement capabilities of the Customer Operations organization - both in ...

Quest Events

DIRECTOR OF OPERATIONS

Chicago, IL · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of Operations (D.O.) is a full-time team management, event management, and customer ... service position, emphasizing field management. Responsibilities include recruiting, training ...

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Director Of Customer Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director of customer operations jobs pay per year?

As of Aug 14, 2026, the average yearly pay for director of customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of customer operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What does a director of customer operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

How does a director of customer operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.
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Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Customer Success

Pixalate, Inc.

Manhattan, NY • On-site

$130K - $175K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Director, Customer Success 
Employment Type: Full-Time
Location: Hybrid in VA or NY (U.S.-Based Applicants Only)
ABOUT THE ROLE
We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will advise executive leadership on strategies to grow and retain Pixalate’s customers and partners, as well as serve as a leader for other members of the Customer Success team. This candidate will also establish and maintain active relationships with clients through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. 
RESPONSIBILITIES

  • Work with the executive team in setting a strategy to drive customer engagement, growth, and retention with a focus on churn reduction and client advocacy.  
  • Own and manage key client relationships across Pixalate’s client roster, particularly those operating in the programmatic ecosystem such as major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies, and publishers.
  • Guide the customer to achieve their business goals and to address concerns when it comes to ad fraud prevention and privacy compliance. 
  • Employ a data-driven approach to monitoring customer engagement metrics, team KPIs, and account health to identify risk and to take decisive next steps..
  • Understand the competitive landscape, new industry developments, and standards
  • Collaborate with other teams including Sales and Marketing to create and optimize strategies for upsell and cross-sell opportunities. 

QUALIFICATIONS

  • BA/BS degree in technical, business, or other related fields (or equivalent experience)
  • 4+ years experience in client-facing customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors
  • Advanced experience in creating strategies, guidelines, and objectives to drive customer engagement, growth, and retention 
  • How to lead a high-performing customer success team with proven performance and revenue goal achievements
  • Understand Invalid Traffic (IVT) and viewability in the context of digital advertising
  • Expertly understand the programmatic digital advertising to communicate client requests to Pixalate’s technical teams and to provide client guidance
  • Differences and similarities among digital advertising channels (e.g., desktop, mobile web, in-app mobile, and OTT/CTV in the context of display, video, and native advertising). 
  • How to translate insights from Pixalate’s product suite into ROI and operational client recommendations
  • Expert communication skills and the ability to hold C-level customer conversations that drive business opportunities.
  • Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros, and platforms)

BENEFITS

Health & Wellbeing

  • Medical, dental, and vision insurance — 100% of employee premiums covered by Pixalate, 50% for dependents
  • Generous parental leave and maternity leave
  • Unlimited PTO

Financial

  • 401(k)
  • Employee referral bonus program
  • Monthly internet reimbursement

Work Style

  • Remote-first — work from the DC or NY metro area
  • Casual, flexible work environment
  • Annual team events
  • Clear path to sales leadership as Pixalate’s team grows
  • International and Domestic Travel

Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites.

Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:

  • Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
  • Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
  • Washington Post: Your kids’ apps are spying on them
  • Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
  • ABC7 News: The State of Children's Privacy Online
  • NBC News: How many apps are tracking your children

Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC , London and Singapore.

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