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Director Of Customer Operations Jobs (NOW HIRING)

Sauce

Director of Customer Experience

New York, NY

S. local restaurant market and help restaurants own their digital and delivery operations end-to ... The Opportunity We're looking for a seasoned Director of Customer Experience - an experienced ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

The Director of Customer Experience will work closely with the COO and leadership team to translate ... operational execution and technical standards. * Improve handoffs between sales, onboarding, and ...

Closinglock

Director of Customer Success

Austin, TX · On-site

About the Role Closinglock is looking for a Director of Customer Success to lead and scale our post ... Reporting to VP of Operations, this is a player-coach role at a critical inflection point: we've ...

INNERGY

Director of Customer Success

Austin, TX · On-site +1

The Director brings a private equity mindset, balancing customer experience excellence with operational rigor, disciplined metrics, and scalable execution. A core focus of this role is aligning the ...

INNERGY

Director of Customer Success

Austin, TX · On-site

The Director brings a private equity mindset, balancing customer experience excellence with operational rigor, disciplined metrics, and scalable execution. A core focus of this role is aligning the ...

SchooLinks

Director of Customer Success

The Role The Director of Customer Success owns the post-onboarding customer journey through renewal ... Operations & Metrics * Maintain a CS dashboard: GRR, NRR, CSAT, adoption rates, EBR cadence, and ...

Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a critical role in the execution of customer orders and fulfillment operations across the company ...

Chobani

Director of Customer Supply Chain

OH

$151K - $171K/yr

The Director of Customer Supply Chain is responsible for developing and executing customer supply ... operational excellence, continuous improvement, and best-in-class customer execution.

Barnsco TX

Director of Operations

Dallas, TX · On-site

... of customer service to both internal and external customers. The Director of Operations is ... responsible for the safety of all operational personnel and facilities as well as the maintenance ...

Chobani

Director of Customer Supply Chain

Plano, TX · On-site +1

$174K - $197K/yr

The Director of Customer Supply Chain is responsible for developing and executing customer supply ... operational excellence, continuous improvement, and best-in-class customer execution.

Chobani

Director of Customer Supply Chain

MO · Remote

$186K - $210K/yr

The Director of Customer Supply Chain is responsible for developing and executing customer supply ... operational excellence, continuous improvement, and best-in-class customer execution.

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Director Of Customer Operations information

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$34K

$107.7K

$179.5K

How much do director of customer operations jobs pay per year?

As of Jul 24, 2026, the average yearly pay for director of customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Customer Operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What does a Director of Customer Operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

How does a Director of Customer Operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.
More about Director Of Customer Operations jobs
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What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
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Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Customer Experience

Sauce

New York, NY

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

About Us
 
Sauce is a restaurant technology platform helping local businesses grow through commission-free delivery and pickup, powered by our proprietary delivery optimization technology. We serve a $105B+ U.S. local restaurant market and help restaurants own their digital and delivery operations end-to-end.
 
We're a team that acts fast, stays close to the details, communicates with optimism, and supports one another relentlessly. We care deeply about delivering value for customers, improving a little bit every day, and using data and insight-not guesswork-to guide decisions. When challenges come up (and they do), we solve them together.
 
The Opportunity

We're looking for a seasoned Director of Customer Experience - an experienced operator who owns the full client experience end-to-end, from product quality through support and retention, and who works hand-in-hand with Product and Sales to shape what we build and how we sell it.

This is a leadership role reporting directly to the CEO, based in our NYC office (3x+/week in-person). You'll unify Customer Success and Support into a single CX function, build and manage regional teams and their managers, and act as the voice of the client inside product development. This is a strategic and tactical role in equal measure - you set the vision, and you're also in the weeds building the tools that make it real. You'll oversee the entire customer experience journey from onboarding to success and support departments

Success means a client experience so strong that retention, health scores, and product quality all move together - and Sauce becomes the obvious platform restaurants can't imagine running without.

What You'll Own

Team & Customer Outcomes

  • Own team-level retention, health scores, and overall client experience across CS and support teams.

  • Lead and develop the unified CX function as the primary people manager - including directly managing regional managers.

  • Build the customer health scoring system and the full view of client data that feeds it.

  • Ensure every customer's experience - product, support, and success - feels seamless and consistent.

  • Define the voice of Sauce for the customers and their customers

Build + Do (Strategic + Tactical)

  • Personally engage on high-stakes accounts, escalations, and after-hours crisis moments when senior presence is needed.

  • Build regional playbooks and manage the regional structure as we expand into new markets.

  • Model urgency, ownership, and outcome-driven problem-solving in a high-pressure environment.

Product Partnership

  • Work directly alongside Product (partnering closely with our Product Lead) to qualify features before they reach clients.

  • Bring the full picture of client data and feedback into product planning and release cycles.

  • Deeply understand our product in the food delivery domain - you're not just relaying feedback, you're evaluating product decisions yourself.

AI & Automation (Hands-On)

  • Build your own dashboards, systems, and automations - a true "ops co-pilot" for the function - without relying on R&D resources.

  • Prototype, deploy, and iterate yourself.

Cross-Functional Collaboration

  • Partner closely with Sales (with our Sales Lead) to align client expectations from the first sales conversation through the full customer lifecycle.

  • Partner with Product on qualification, feedback loops, and release readiness.

  • Keep communication open across functions so teams move in sync, even under pressure.

What Success Looks Like

First 90 Days

  • Develop a full picture of the current CX landscape - CS, Support, health scores, and client data.

  • Build strong working relationships with Product and Sales leadership.

  • Ship at least one self-built dashboard or automation that gives the org better visibility into client health.

First Year

  • Build out a strong regional management structure with clear ownership and accountability.

  • Establish a health-score-driven retention engine that ties client data directly to product and sales decisions.

  • Become the trusted internal voice of the client - shaping what gets built and how it's sold.

  • Prove the CX function as a strategic driver of growth, not just a service function.

What You Bring

Must-Have

  • 6-10 years in Customer Success, Customer Experience, or Support leadership, with 4-6 years leading teams including regional or other managers.

  • Experience with SMB customers in a high-pressure, fast-moving operational environment - restaurant, food delivery, or food tech strongly preferred; other high-pressure industries acceptable. SaaS-only backgrounds without operational intensity are not a fit for this role.

  • Proven experience building customer health scoring systems and working with full client data sets.

  • Direct experience partnering with Product - qualifying features, shaping releases, understanding a product deeply enough to evaluate it.

  • Strategic and tactical in equal measure - sets vision and executes hands-on.

  • Data-driven - every initiative measured and guided by numbers.

  • Self-sufficient builder - builds your own dashboards, automations, and regional playbooks without relying on engineering resources.

  • Genuine comfort with after-hours, high-stakes operational demands.

  • Hands-on AI builder - personally built and shipped automations, not just sponsored them.

  • Strong SQL skills - you write and run your own queries.

  • Track record of scaling a customer function's output without scaling headcount linearly - you solve for leverage, not just more people

Ideal

  • Experience managing regional managers or a multi-region structure.

  • Background at a startup with genuine operational intensity - think Toast, or similar fast-paced restaurant/food-tech operators.

  • Deep familiarity with the food delivery product landscape.

Why Sauce

You'll shape not just how we support clients, but what we build for them and how we sell to them - a rare cross-functional mandate with direct CEO access. 

If you want to own the entire client experience, build your own tools, and thrive in a high-urgency environment where process and speed both matter, this role will feel energizing.

What We Offer:
  • Strong & Competitive Compensation Package, Including Equity
  • Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health)
  • Paid Parental Leave
  • Flexible Work Environment
  • Responsible Paid Time Off Policy
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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