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Director Of Customer Operations Jobs (NOW HIRING)

Federal Employee Service Association

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Director of Customer Experience

Nacogdoches, TX · On-site

What You'll Do as Director of Customer Experience: You will lead a high-performance, multi-site ... This role drives operational efficiency, team performance, and an exceptional member experience ...

Marvin

Director of Customer Service

Dayton, OH

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

Centific

Director of Customer Success

Lead Director of Customer Success Lead mission-critical customer outcomes, 24/7 network operations, and platform reliability for federal, state, and local government agency clients. mission-critical ...

CINC Systems

Director of Customer Success

Position Overview We are seeking a highly operational and execution-focused Director of Customer Success to lead a team of Customer Success Managers (CSMs) responsible for driving customer adoption ...

DURAVANT LLC

Director of Operations

Fort Worth, TX · On-site

$147K - $200K/yr

The Director of Operations is responsible for the overall leadership, strategy, and execution of ... Ensure operational alignment with project timelines, customer commitments, and contract ...

Uare.ai

Director of Customer Success

Los Altos, CA

$120K - $200K/yr

... operational excellence to deliver a world-class consumer experience that keeps people coming back. About the Role: The Director of Customer Success will architect and scale a unified CS function ...

MetaRouter

Director of Customer Success

Denver, CO · Remote

$180K - $220K/yr

Director of Customer Success About Us We endeavor to make it simple for every organization to collect data in a 1st-Party context and carefully and compliantly route it to 3rd-Party tools or partners.

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale ... Drive operational excellence in how Integrate supports customers at scale Technical Skills * Strong ...

Diverzify

Director of Operations

Phoenix, AZ · On-site

This position will mentor team members, find ways to increase the quality of customer service and ... Qualifications * 7+ years proven work experience as Director of Operations or similar role. * 7+ ...

Signal of Orlando

Director of Operations

Orlando, FL · On-site

$70K/yr

Title: Director of Operations Reports To: Franchise Owners and Regional Executive Director of ... Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days, Gross Profit ...

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Director Of Customer Operations information

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$34K

$107.7K

$179.5K

How much do director of customer operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for director of customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Customer Operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What does a Director of Customer Operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

How does a Director of Customer Operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.
More about Director Of Customer Operations jobs
What cities are hiring for Director Of Customer Operations jobs? Cities with the most Director Of Customer Operations job openings:
What are the most commonly searched types of Of Customer Operations jobs? The most popular types of Of Customer Operations jobs are:
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What job categories do people searching Director Of Customer Operations jobs look for? The top searched job categories for Director Of Customer Operations jobs are:
Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in the United States as of June 2026, with employment types broken down into 56% Full Time, 42% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Customer Experience

Federal Employee Service Association

Nacogdoches, TX • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 7 days ago

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Job description

Rooted in the Pineywoods and Growing with Purpose

Health Benefits | PTO | Company Sponsored Trips | Paid Training | Salary + Bonuses

There’s something special about Deep East Texas—the warmth, the work ethic, and the deep roots of community. At FESA, we share those same values. For nearly two decades, we’ve been helping federal employees secure their financial futures with integrity, care, and professionalism. Headquartered out of Austin, TX, with an impressive national footprint, we’re proud to grow deeper roots in Nacogdoches, TX, and we’re looking for a natural leader to help carry our mission forward.

What You’ll Do as Director of Customer Experience:

You will lead a high-performance, multi-site call center operation focused on customer outreach, appointment scheduling, and client retention. This role drives operational efficiency, team performance, and an exceptional member experience while supporting continued company growth. You will also serve as the on-site leader for FESA’s expanding Nacogdoches marketing presence, overseeing daily operations and supporting both onsite and remote teams.

  • Lead Strategic Operations: Serve as the strategic and operational lead for our high-performance contact center operations.
  • Own the Customer Journey: Guide the customer experience from outreach to appointment scheduling to long-term care of our existing client base, ensuring excellence at every touchpoint.
  • Inspire and Support Onsite and Remote Teams: Motivate and support a team of agents and managers (on-site and remote) while fostering a culture of accountability, trust, and service.
  • Drive Performance and Efficiency: Analyze KPIs and continuously improve systems, scripts, and scheduling protocols to enhance results.
  • Oversee Local Operations: Act as the on-site operations lead for our expanding Nacogdoches office, managing daily activity and facility development.
  • Ensure Compliance and Quality Standards are Exceeded: Continuously improving scripts, processes, and service delivery while maintaining compliance with federal laws.
  • Collaborate with Leadership: Partner with senior leaders to deliver scalable, data-driven solutions that align with our aggressive growth goals.
  • Champion Company Values: Embody and promote FESA’s core values.

Who You Are:

  • Charismatic Communicator: You lead with grit, grace, and clarity.
  • Visionary and Tactical: You are able to set long-term strategy while rolling up your sleeves to get the job done.
  • Builder of Culture and People: Skilled in building high-performing, mission-driven teams.
  • Confident Presenter at Every Level: from front-line agents to the executive team.
  • Strong Decision-making combined with empathetic, emotionally intelligent leadership.
  • Passionate about Great Service and Constant Improvement
  • Proactive and Organized: You have a track record of improving operations, coaching leaders, and delivering results.

What You Need:

  • A visionary leader with 5+ years in sales and sales management leadership experience.
  • Experienced in appointment scheduling, B2C or B2B service and sales, and CRM system knowledge.

What We Offer:

  • Base Salary + Monthly Performance Bonuses
  • Health Benefits & PTO
  • Company-Sponsored Trips
  • Paid Training & Career Development
  • Set your own schedule within our hours of operation. The site's hours of operation are: Monday–Friday, 7 AM-7 PM CST.
  • A chance to shape the growth of a purpose-driven company
  • A leadership role in a community-rooted, expanding organization

Join Us in Nacogdoches

At FESA, you’ll find more than a career—you’ll find kinship, opportunity, and the chance to make a real difference. If you're ready to lead with heart, deliver excellence, and grow something meaningful in the Pineywoods, we’d be proud to have you. Apply today and start building your legacy.