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Director Of Customer Operations Jobs (NOW HIRING)

Elm Street Technology

Director of Customer Success

We're looking for a Director of Customer Success to build and lead our post-sales customer ... This role blends automation-first operations with human engagement, ensuring we scale efficiently ...

Growth Assistance

Director of Customer Service

Austin, TX · On-site

Position Overview The Head of Customer Service will oversee all client support and success operations, ensuring a high-quality, consistent experience throughout the client lifecycle. This role is ...

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CADDi

Director of Customer Success

Chicago, IL · On-site

$200K - $210K/yr

As the Director of Customer Success , you will own the vision, strategy, and execution of our ... Deep exposure to global manufacturing, complex industrial operations, or enterprise B2B SaaS ...

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

... Director of Customer Success in the East Coast. Successful candidates will advise executive ... How to translate insights from Pixalate's product suite into ROI and operational client ...

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Uare.ai

Director of Customer Success

Los Altos, CA · On-site

... operational excellence to deliver a world-class consumer experience that keeps people coming back. About the Role: The Director of Customer Success will architect and scale a unified CS function ...

NimbleWay

Director of Customer Success

Manhattan, NY · On-site

$200K - $220K/yr

The Director of Customer Success at Nimble is a key leadership role responsible for driving net ... Build revenue visibility and forecasting into CS operations, partnering with Finance and GTM to ...

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Uare.ai

Director of Customer Success

Los Altos, CA

$120K - $200K/yr

... operational excellence to deliver a world-class consumer experience that keeps people coming back. About the Role: The Director of Customer Success will architect and scale a unified CS function ...

Tenstorrent

Director of Customer Engineering

Austin, TX · On-site

$100K - $500K/yr

Director of Customer Engineering Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the ...

NPI

Director of Operations

Fort Worth, TX · On-site

The Director of Operations is responsible for the overall leadership, strategy, and execution of ... Ensure operational alignment with project timelines, customer commitments, and contract ...

Sourgum

Director of Customer Success

Jersey City, NJ · On-site

$130K - $150K/yr

Partner cross-functionally with Sales, Product, and Operations to align customer needs with company ... Company stock options as part of your compensation package, giving you the opportunity to share in ...

Apply Early

Magnify

Director of Customer Success

Richmond, VA · On-site

Lead customer-facing operations while supporting the integration of AI and emerging technologies to enhance the customer experience. * Oversee the resolution of complex customer situations, including ...

MetaRouter

Director of Customer Success

Denver, CO · On-site

$180K - $220K/yr

Director of Customer Success About Us We endeavor to make it simple for every organization to collect data in a 1st-Party context and carefully and compliantly route it to 3rd-Party tools or partners.

MetaRouter

Director of Customer Success

Denver, CO · Remote

$180K - $220K/yr

Director of Customer Success About Us We endeavor to make it simple for every organization to collect data in a 1st-Party context and carefully and compliantly route it to 3rd-Party tools or partners.

Loop AI

Director of Customer Education

... operations and marketing functions. Loop deploys AI agents built by our in-house team of AI ... About the Role As the Head of Customer Education charter of Loop, you are the architect of how an ...

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All JobsDirector Of Customer Operations Jobs

Director Of Customer Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director of customer operations jobs pay per year?

As of Jun 30, 2026, the average yearly pay for director of customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Customer Operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM systems. This role requires strong leadership, communication skills, and a focus on operational efficiency.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, media directors, or content strategists often earn $150,000 or more annually, especially with extensive experience and leadership responsibilities. These positions typically require strong industry knowledge, strategic planning skills, and often involve managing large teams or budgets.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as Chief Executive Officers, investment bankers, and specialized surgeons can earn $500,000 or more annually. Executive positions often require extensive experience, leadership skills, and advanced degrees, while certain finance and medical specialties may also reach this compensation level with bonuses and incentives.

How much should an operations director be paid?

The salary for a Director of Customer Operations typically ranges from $90,000 to $180,000 annually, depending on factors such as industry, company size, location, and experience. Compensation may also include bonuses, stock options, and benefits. Experienced directors with specialized skills or certifications can earn higher salaries within this range.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

How does a Director of Customer Operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.
More about Director Of Customer Operations jobs
What cities are hiring for Director Of Customer Operations jobs? Cities with the most Director Of Customer Operations job openings:
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What job categories do people searching Director Of Customer Operations jobs look for? The top searched job categories for Director Of Customer Operations jobs are:
Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Director of Customer Success

Director of Customer Success

Elm Street Technology

Remote

Full-time

Posted 16 days ago

Key responsibilities

  • Design and implement the Customer Success strategy, processes, and tooling from scratch.

  • Leverage AI and automation tools to scale customer engagement and improve workflows.

  • Serve as the central point of coordination across Sales, Product, Marketing, and Support to drive cross-functional initiatives.

Job description

We're looking for a Director of Customer Success to build and lead our post-sales customer experience from the ground up. This is a true "builder" role-ideal for someone who has designed and scaled Customer Success functions in SaaS environments.
You will own the strategy and execution of how we retain, grow, and support our customers across multiple products. This includes leading customer lifecycle design, reducing churn, and guiding customers through key transitions.
This role blends automation-first operations with human engagement, ensuring we scale efficiently while maintaining strong customer relationships.
Key Responsibilities:
Build the Customer Success Function
  • Design and implement Customer Success strategy, processes, and tooling from scratch
  • Establish customer lifecycle frameworks, health scoring, and engagement models
  • Define success metrics (churn, retention, expansion, NPS, etc.) and reporting

Drive Retention & Reduce Churn
  • Own net and gross retention targets, with a year-one floor of 80%+ GRR
  • Identify risk signals and proactively intervene to retain customers
  • Develop scalable playbooks for onboarding, adoption, renewal, and expansion

Operate in an AI-Enabled, Automated Environment
  • Leverage AI and automation tools to scale customer engagement and insights
  • Continuously improve workflows to reduce manual effort while maintaining quality
  • Identify opportunities to introduce intelligent automation across the customer journey

Cross-Functional Leadership (Virtual Team)
  • Serve as the central point of coordination across Sales, Product, Marketing, and Support
  • Lead cross-functional initiatives to improve customer outcomes
  • Influence roadmap and go-to-market strategy based on customer insights

Customer Engagement
  • Build relationships with key customers where high-touch engagement is needed
  • Balance digital-first engagement with strategic human interaction

Requirements
Requirements Skills and Experience:
  • Proven experience building or scaling a Customer Success function in a SaaS company
  • Strong track record of reducing churn and improving retention metrics
  • Experience managing multiple products or product lines
  • Demonstrated ability to lead product migrations or major customer transitions
  • Comfortable operating in a highly automated, data-driven environment
  • Has built or deployed AI-assisted workflows in CS-examples include AI-generated health scoring, automated QBR summaries, LLM-powered onboarding nudges, or AI triage for escalation to support.
  • Strong cross-functional leadership skills; effective in virtual -team environments
  • Excellent communication and customer relationship skills

Preferred Skills and Experience:
  • Experience in PropTech or adjacent industries
  • Experience in early-stage or high-growth environments
  • Background in customer operations, lifecycle marketing, and/or success transformation

Why This Role?
This is an opportunity to define and build a critical function at a pivotal time. You'll shape how we engage with customers, influence product direction, and directly impact retention and growth.
What Success Looks Like in Year One
Gross retention rate at or above 80%. A health scoring model in production. A CS tech stack selected and deployed.

Apply