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Director Customer Operations Jobs in Texas (NOW HIRING)

Modaxo - Elovate

Director, Customer Care

El Paso, TX · On-site

This leader will own post-issuance customer operations end-to-end - including customer service, Help Desk, correspondence, court packages, and customer success. The Director will consolidate contact ...

Modaxo - Elovate

Director, Customer Care

El Paso, TX

This leader will own post-issuance customer operations end-to-end - including customer service, Help Desk, correspondence, court packages, and customer success. The Director will consolidate contact ...

onX

Director, Customer Experience

Austin, TX · On-site

ABOUT THIS OPPORTUNITY onX is seeking a Director, Customer Experience to lead and evolve our 40 ... Lead CX Operations and Team Development * Own support delivery operations, including staffing ...

RXO

Customer Operations Representative

Plano, TX · On-site

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Self-motivated work style with the capacity to work well with minimal direct supervision or in a ...

Artemis

Director of Operations

El Paso, TX · On-site

The Director of Operations will oversee a 400,000 sq. ft. single-customer distribution facility supporting a major consumer electronics customer. This leader will be responsible for driving ...

Tstc

$101K/yr

This role provides strategic and operational oversight of student-facing payment services, including cashiering, payment processing, deposit compliance, and customer service delivery. The Director ...

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All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Texas

Director Customer Operations information

See Texas salary details

$31.7K

$100.3K

$167.2K

How much do director customer operations jobs pay per year?

As of Aug 2, 2026, the average yearly pay for director customer operations in Texas is $100,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $126,200.00 per year, depending on experience, location, and employer.

What is a Director Customer Operations job?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What jobs pay 500,000 a year in the US?

In the US, executive roles such as Chief Executive Officers, Chief Operating Officers, and certain specialized medical and legal professionals can earn annual salaries of $500,000 or more. High-level sales executives, investment bankers, and some technology executives with stock options or bonuses may also reach this compensation level.

What are the main challenges a Director Customer Operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the Director Customer Operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Vice President of Customer Operations or Chief Customer Officer, which can offer salaries exceeding $150,000 annually. These roles often require extensive experience, strategic leadership skills, and a strong understanding of customer experience management tools and metrics.

What jobs in the US pay 300,000 a year?

For a Director of Customer Operations, annual salaries of $300,000 or more are common in large organizations or industries such as technology, finance, and healthcare, especially with extensive experience and leadership responsibilities. Compensation often includes bonuses, stock options, or other incentives, and reaching this level typically requires advanced skills in management, strategic planning, and customer experience. High-paying roles in this field are usually found in senior management or executive positions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM systems. This role requires strong leadership, communication skills, and a deep understanding of customer needs and business goals.
What are the most commonly searched types of Customer Operations jobs in Texas? The most popular types of Customer Operations jobs in Texas are:
What are popular job titles related to Director Customer Operations jobs in Texas? For Director Customer Operations jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Director Customer Operations jobs in Texas look for? The top searched job categories for Director Customer Operations jobs in Texas are:
What cities in Texas are hiring for Director Customer Operations jobs? Cities in Texas with the most Director Customer Operations job openings:
Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Texas as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $100,321 per year, or $48.2 per hour.

Director, Customer Care

Modaxo - Elovate

El Paso, TX • On-site

Full-time

Re-posted 15 days ago

Job description

Job Summary:
The Director, Customer Care is a newly created role within Elovate. This leader will own post-issuance customer operations end-to-end - including customer service, Help Desk, correspondence, court packages, and customer success. The Director will consolidate contact center operations in El Paso, build the infrastructure for long-term customer referenceability, and drive continuous improvement and scalable service delivery.
Job Description:
Responsibilities
Help Desk Standup
  • Lead the design, staffing, and launch of Elovate's 24×7 Help Desk
  • Define Tier I and Tier II support scope, escalation paths, and SLA targets.
  • Hire and onboard the Help Desk Supervisor and build the team to operationalize round-the-clock support.
Customer Operations Leadership
  • Own post-issuance customer operations end-to-end: customer service, Help Desk, correspondence, court packages, and customer success.
  • Lead the consolidation of customer service operations into the El Paso contact center, reducing dispersed operations and improving throughput.
  • Establish clear performance metrics for customer operations, including CSAT, SLA adherence, escalation rates, and ticket resolution times.
  • Serve as the senior escalation point for complex, sensitive, or unresolved customer and client contacts.
Team Leadership & Development
  • Directly manage the Customer Care Supervisors, Help Desk Supervisor and Contact Center Supervisor.
  • Set individual and team performance goals aligned with departmental SLAs and organizational objectives.
  • Partner with HR on hiring, onboarding, performance management, and employee relations matters.
  • Build a culture of accountability, quality, and continuous improvement across Customer Care and Help Desk functions.
  • Identify high-potential team members and create development pathways to support internal growth.
Continuous Improvement & Scalability
  • Shift focus from exception handling and daily execution to process optimization, automation opportunities, and capacity planning.
  • Develop a scalable operating model that supports new program onboarding without requiring structural redesign.
  • Partner with Processing and Post-Issuance leadership to reduce unnecessary handoffs, improve throughput, and increase accountability.
  • Contribute to LD reduction targets by improving expiry management and service responsiveness under centralized operations.
Reporting & Stakeholder Communication
  • Produce regular operational reports and performance summaries for the VP of Operations and senior leadership.
  • Communicate proactively with Program Management, Field Service, and client-facing stakeholders on Customer Care and Help Desk performance.
  • Surface operational risks, staffing concerns, or SLA threats early and propose solutions.
  • Build feedback loops between Customer Care and Product/R&D to surface systemic issues impacting customer satisfaction.

Requirements
  • 7+ years of experience in customer operations, contact center leadership, or service delivery management.
  • Demonstrated experience standing up or scaling a Help Desk or customer support function, including hiring, tooling, and SLA design.
  • Track record of leading through organizational change - restructuring teams, realigning spans of control, and centralizing distributed operations.
  • Strong analytical skills with ability to define, track, and improve operational KPIs.
  • Experience partnering cross-functionally with Program Management, Operations, and Product/R&D.
  • Excellent communication and interpersonal skills; comfortable presenting to senior leadership and engaging with external clients.
  • Proficient with contact center platforms, CRM tools, ticketing systems, and Microsoft Office Suite.
  • Travel 20%

Nice to Haves
  • Experience in ATE (automated traffic enforcement), government technology, or similarly regulated or contracted service environments.
  • Experience managing geographically distributed or centralized contact center operations across multiple programs or geographies.
  • Familiarity with citation management systems or payment processing platforms.
  • Background in process automation or continuous improvement methodologies (Lean, Six Sigma, ITIL, or equivalent).

AI & Technology
Elovate actively embraces AI tools to improve operations, service delivery, and team performance. Directors are expected to lead adoption within their functions.
  • Evaluate and implement AI-assisted tools that support contact center operations, workforce management, quality monitoring, and Help Desk performance.
  • Champion AI adoption within the team - identifying opportunities where AI can reduce manual effort, improve response quality, or enhance the customer experience.
  • Use AI-powered analytics and dashboards to monitor performance trends, surface coaching opportunities, and make data-driven operational decisions.
  • Establish and communicate team standards for responsible AI use, including when AI outputs must be reviewed or verified by a human before action is taken.

About Elovate
Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions - covering speed, red light, school zone, and work zone safety - designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.
Worker Type:
Regular
Number of Openings Available:
1

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