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Director Customer Operations Jobs in Texas (NOW HIRING)

RXO

Customer Operations Representative

Plano, TX · On-site

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Self-motivated work style with the capacity to work well with minimal direct supervision or in a ...

TRIDENT SOLUTIONS

Director Customer Service

Sherman, TX · On-site

$120 - $150/hr

Director of Customer Service Position Description: The Director of Customer Service is responsible ... Operational Excellence * Develop and implement policies, processes, and technology tools that ...

New

Cisco

Customer Operations Manager Hybrid

Austin, TX · On-site +1

$80K - $102K/yr

Demonstrated experience managing complex, fast-paced operational environments with direct ... These solutions provide customers with unparalleled security, visibility, and insights across the ...

Certinia

Director, Marketing Operations

Austin, TX · On-site

$171.60 - $217/hr

The company's Professional Services Automation (PSA), Customer Success, and ERP solutions ... THE ROLE As Director of Marketing Operations, you will focus on building a best-in-class Marketing ...

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Showing results 21-40

All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Texas

Director Customer Operations information

See Texas salary details

$31.7K

$100.3K

$167.2K

How much do director customer operations jobs pay per year?

As of Aug 10, 2026, the average yearly pay for director customer operations in Texas is $100,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $126,200.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What are the most commonly searched types of Customer Operations jobs in Texas? The most popular types of Customer Operations jobs in Texas are:
What are popular job titles related to Director Customer Operations jobs in Texas? For Director Customer Operations jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Director Customer Operations jobs in Texas look for? The top searched job categories for Director Customer Operations jobs in Texas are:
What cities in Texas are hiring for Director Customer Operations jobs? Cities in Texas with the most Director Customer Operations job openings:
Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Texas as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $100,321 per year, or $48.2 per hour.

Customer Operations Representative

RXO

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

RXO rating

6.6

Company rating: 6.6 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

270th of 360 rated logistics

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.
What your day-to-day will look like:
  • Support Sales with managing the branch's key accounts
  • Enter loads and confirm notes about the status of shipments
  • Schedule pickup and delivery appointments with warehouses and customers
  • Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
  • Handle any issues that arise on shipments and share information and updates with the customer
  • Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
  • Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
  • Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
  • Monitor report cards

At a minimum, you'll need:
  • Excellent verbal and written communication skills
  • Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
  • The ability to work in a fast-paced environment

It'd be great if you also have:
  • 1 year of sales or customer service experience
  • 1 year of related experience and/or training, and a general understanding of the transportation industry
  • Solid attention to detail and follow-up skills with experience identifying and resolving problems

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background is, the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
  • Comprehensive medical, dental, and vision plans
  • 401(k) retirement plan with up to 5% company match
  • Pre-tax accounts to help streamline eligible expenses
  • Company-paid disability and life insurance
  • Employee Assistance Program (EAP)
  • Career and Leadership Development Programs
  • Paid time off, company holidays, and volunteer days

Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

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