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Director Of Guest Experience Jobs (NOW HIRING)

Villatel

Director of Guest Experience

Orlando, FL · On-site

Your day begins with a broader view than most - not one property, but the full scope of Villatel's guest experience across both our Marriott Bonvoy units and independent vacation rental portfolio ...

The Escape Game

Director of Guest Care

Brentwood, TN · On-site

Director of Guest Care TEG Level: HQ Director Role: The Director of Guest Care is the position ... experience across all departments and functions with a mind towards hospitality and revenue ...

Auberge Collection

Director of Guest Services

Gardiner, NY · On-site

$90K - $100K/yr

The Director of Guest Services at Wildflower Farms plays a vital role in elevating the guest ... Itinerary Design & Personalized Guest Experience: * Oversee the Itinerary Design team, ensuring all ...

Archer

Director of Guest Services

Austin, TX · On-site

Director of Guest Services | LodgeWorks is actively hiring for an Director of Guest Services Who we ... Practiced, with six months' related experience in hospitality or a service industry. * A must:

Hilton Mystic

Director of Guest Services

Mystic, CT

$70K - $75K/yr

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction ... Previous AAA Four Diamond experience preferred * Strong leadership and communication skills

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction ... Previous AAA Four Diamond experience preferred * Strong leadership and communication skills

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Director Of Guest Experience information

See salary details

$35K

$80.3K

$114.5K

How much do director of guest experience jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director of guest experience in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Director of Guest Experience do?

A Director of Guest Experience oversees and enhances the overall experience for guests at hospitality venues such as hotels, resorts, or entertainment facilities. They develop and implement strategies to ensure guests have memorable, high-quality interactions throughout their stay or visit. This role involves leading staff, analyzing guest feedback, resolving concerns, and working closely with other departments to maintain service standards. The goal is to foster repeat business and positive reviews by consistently exceeding guest expectations.

What are the key skills and qualifications needed to thrive as a director of guest experience?

To thrive as a Director of Guest Experience, you need extensive experience in hospitality management, a deep understanding of customer service principles, and often a degree in hospitality or a related field. Familiarity with CRM systems, guest feedback platforms, and property management software is typically required. Exceptional leadership, problem-solving abilities, and strong interpersonal skills set top candidates apart in this customer-centric role. These competencies ensure the delivery of memorable guest experiences, drive team performance, and support business growth in competitive hospitality environments.

How does a director of guest experience typically collaborate with other departments to enhance overall guest satisfaction?

A Director of Guest Experience works closely with teams across departments such as front office, housekeeping, food and beverage, and marketing to ensure a seamless and memorable stay for guests. This role involves regular meetings to review guest feedback, coordinate service improvements, and implement initiatives that address guest needs. By fostering open communication and aligning departmental goals, the Director of Guest Experience ensures that every team contributes to a consistent and exceptional guest journey.

What is the difference between Director Of Guest Experience vs Guest Services Manager?

AspectDirector Of Guest ExperienceGuest Services Manager
ResponsibilitiesOversees overall guest satisfaction strategies, manages guest experience teams, and develops service standards.Manages daily guest services operations, handles guest complaints, and ensures service quality at the operational level.
Required CredentialsTypically requires a bachelor’s degree in hospitality, business, or related field; experience in guest relations or hospitality management.Often requires a high school diploma or associate degree; experience in customer service or hospitality roles.
Work EnvironmentStrategic, leadership-focused, often in corporate or hotel settings.Operational, customer-facing, often in hotels, resorts, or entertainment venues.

The main difference between a Director Of Guest Experience and a Guest Services Manager lies in scope and focus. The Director develops overall guest experience strategies and leads teams, while the Guest Services Manager handles daily operations and guest interactions. Both roles require hospitality knowledge, but the director's role is more strategic and leadership-oriented.

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Director Of Guest Experience jobs near you
Infographic showing various Director Of Guest Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $80,304 per year, or $38.6 per hour.

Director of Guest Experience

Villatel

Orlando, FL • On-site

Full-time

Re-posted 24 days ago

Job description

Your day begins with a broader view than most - not one property, but the full scope of Villatel's guest experience across both our Marriott Bonvoy units and independent vacation rental portfolio - as you connect with team leads across operations, maintenance, and dispatch to align on priorities and get ahead of anything that could stand between a guest and an unforgettable stay. Throughout the morning, you're the steady, strategic presence your team relies on, whether that means exercising discretion on a complex booking, handling a guest escalation with calm confidence, or mentoring your managers to solve issues themselves, all while moving easily between the technology platforms unique to Marriott Bonvoy and those supporting our independent rentals. As the day continues, you shift into analysis - reviewing guest feedback trends, identifying where the team needs development, and preparing insights for executive leadership - turning every pattern you catch into a training opportunity or a process improvement that raises the bar resort-wide. By evening, you've touched every part of the guest journey without losing sight of the big picture, because at Villatel, exceptional experience starts with exceptional leadership.

JOB RESPONSIBILITIES:

  • Provide strong leadership and oversight to the Guest Experience team, ensuring consistent adherence to high service standards across both our Marriott Bonvoy and independent rental offerings.
  • Collaborate strategically with operations, maintenance, and dispatch teams to effectively fulfill complex guest requests, proactively resolve intricate issues, and guarantee a seamless and exceptional guest experience for all guests, regardless of their accommodation type.
  • Manage complex guest interactions, high-level requests, and sensitive bookings with precision, discretion, and a focus on exceeding expectations for both Marriott Bonvoy and independent rental guests.
  • Expertly utilize multiple technology applications across the Villatel Villas and Apartments by Marriott Bonvoy business operations, as well as any systems relevant to managing independent vacation rental guest experiences.
  • Empower team members to resolve guest issues quickly and effectively, providing guidance and mentorship to maintain a calm and confident demeanor under pressure across all property types.
  • Uphold and champion brand standards for both Villatel and Marriott Bonvoy, actively contributing to a culture characterized by excellence, trust, and accountability across the guest experience team.
  • Address guest inquiries, requests, and concerns promptly and with the highest level of courtesy and professionalism, whether in person, via phone, or through electronic communication channels, ensuring a consistent and positive experience for all guests.
  • Capture and critically analyze guest feedback data to continuously improve service standards and identify areas for team development across all segments of the resort.
  • Actively solicit feedback from guests regarding their stay in both our Marriott Bonvoy and independent rental properties, listen attentively to their concerns and suggestions, and effectively relay relevant information to executive management and appropriate departments for strategic action and team training.
  • Oversee the training and mentoring of Guest Experience team members, teaching best practices and ensuring consistent execution of their duties to vital standards for all types of accommodations within the resort.

QUALIFICATIONS:

  • Minimum of 5-7 years of progressive leadership experience in a high-end hospitality environment, with a proven track record of managing and mentoring teams.
  • A background in managing guest experiences in both Marriott Bonvoy branded properties and independent short-term vacation rentals is highly preferred.
  • An unwavering passion for hospitality and a demonstrated commitment to exceeding guest expectations through personalized service and meticulous attention to detail across diverse property types.
  • Exceptional interpersonal and communication skills, with the ability to build rapport and influence and manage expectations for both guests and team members from various backgrounds.
  • Excellent verbal and written communication skills are essential, with the ability to interact professionally and effectively with guests, colleagues at all levels, and executive management.
  • Demonstrated ability to lead and empower a team to achieve strong problem-solving skills and the capacity to think strategically and act decisively to address complex guest inquiries or resolve critical issues in a timely and satisfactory manner for all guests.
  • Proven ability to work collaboratively and strategically with colleagues and across departments to achieve common organizational goals and ensure consistently high levels of guest satisfaction throughout the entire resort.
  • Meticulous attention to detail coupled with strong organizational skills and the resourcefulness to ensure accuracy in all aspects of guest service requests and resolutions for both Marriott Bonvoy and independent rental guests. High School Diploma or equivalent required.
  • Associate or bachelor's degree in hospitality management, business administration, or a related field

is strongly preferred.

  • Willingness to work variable hours, including evenings, weekends, and holidays, to effectively lead the team and accommodate the needs of guests and the operational demands of the resort property.
    Villatel is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected status.

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