ZipRecruiter

Log In

1

Director Of Guest Experience Jobs (NOW HIRING)

The Escape Game, LLC

Director of Guest Care

Brentwood, TN · On-site

$110 - $160/hr

Director of Guest Care Brentwood, TN, US 1 Attachments Role: The Director of Guest Care is the ... Xola, Hubspot, and RingCentral expertise TEG brand ambassador Intense work ethic TEG GM experience ...

Hilton Mystic

Director of Guest Services

Mystic, CT

$70K - $75K/yr

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction ... Previous AAA Four Diamond experience preferred * Strong leadership and communication skills

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction ... Previous AAA Four Diamond experience preferred * Strong leadership and communication skills

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction ... Previous AAA Four Diamond experience preferred * Strong leadership and communication skills

Auberge Collection

Director of Guest Services

Calistoga, CA · On-site

$110K - $120K/yr

Create an elevated and distinctive experience for our guests while providing day-to-day leadership ... Collaborate with the Area Director of Experiences to promote and enhance our experiences to our ...

next page

Showing results 1-20

All JobsTourism JobsHotel JobsGuest Services Manager JobsDirector Of Guest Experience Jobs

Director Of Guest Experience information

See salary details

$35K

$80.3K

$114.5K

How much do director of guest experience jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director of guest experience in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Director of Guest Experience do?

A Director of Guest Experience oversees and enhances the overall experience for guests at hospitality venues such as hotels, resorts, or entertainment facilities. They develop and implement strategies to ensure guests have memorable, high-quality interactions throughout their stay or visit. This role involves leading staff, analyzing guest feedback, resolving concerns, and working closely with other departments to maintain service standards. The goal is to foster repeat business and positive reviews by consistently exceeding guest expectations.

What are the key skills and qualifications needed to thrive as a director of guest experience?

To thrive as a Director of Guest Experience, you need extensive experience in hospitality management, a deep understanding of customer service principles, and often a degree in hospitality or a related field. Familiarity with CRM systems, guest feedback platforms, and property management software is typically required. Exceptional leadership, problem-solving abilities, and strong interpersonal skills set top candidates apart in this customer-centric role. These competencies ensure the delivery of memorable guest experiences, drive team performance, and support business growth in competitive hospitality environments.

How does a director of guest experience typically collaborate with other departments to enhance overall guest satisfaction?

A Director of Guest Experience works closely with teams across departments such as front office, housekeeping, food and beverage, and marketing to ensure a seamless and memorable stay for guests. This role involves regular meetings to review guest feedback, coordinate service improvements, and implement initiatives that address guest needs. By fostering open communication and aligning departmental goals, the Director of Guest Experience ensures that every team contributes to a consistent and exceptional guest journey.

What is the difference between Director Of Guest Experience vs Guest Services Manager?

AspectDirector Of Guest ExperienceGuest Services Manager
ResponsibilitiesOversees overall guest satisfaction strategies, manages guest experience teams, and develops service standards.Manages daily guest services operations, handles guest complaints, and ensures service quality at the operational level.
Required CredentialsTypically requires a bachelor’s degree in hospitality, business, or related field; experience in guest relations or hospitality management.Often requires a high school diploma or associate degree; experience in customer service or hospitality roles.
Work EnvironmentStrategic, leadership-focused, often in corporate or hotel settings.Operational, customer-facing, often in hotels, resorts, or entertainment venues.

The main difference between a Director Of Guest Experience and a Guest Services Manager lies in scope and focus. The Director develops overall guest experience strategies and leads teams, while the Guest Services Manager handles daily operations and guest interactions. Both roles require hospitality knowledge, but the director's role is more strategic and leadership-oriented.

More about Director Of Guest Experience jobs

What cities are hiring for Director Of Guest Experience jobs?

Cities with the most Director Of Guest Experience job openings:

What are the most commonly searched types of Of Guest Experience jobs?

The most popular types of Of Guest Experience jobs are:

What states have the most Director Of Guest Experience jobs?

States with the most job openings for Director Of Guest Experience jobs include:

What job categories do people searching Director Of Guest Experience jobs look for?

The top searched job categories for Director Of Guest Experience jobs are:

Director Of Guest Experience jobs near you
Infographic showing various Director Of Guest Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $80,304 per year, or $38.6 per hour.

Director of Guest Experience - Kona Village

Rosewood Hotel Group

Kailua Kona, HI • On-site

$90K - $110K/yr

Full-time

Re-posted 5 days ago

Job description

General Information
Press space or enter keys to toggle section visibility
Country/Region
United States of America
Province/City
Hawaii
Hiring Entity
Kona Village Resort, A Rosewood Resort
Department
Rooms - Front Office
Job Type
Full-time Permanent
Job Description
Press space or enter keys to toggle section visibility
Overview:
This role is responsible for overseeing the arrival/departure experience within the hotel of all VIP Guests while offering a bespoke luxury service. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. They ensure accurate communication between department managers, following up on guest requests and problems. The Front Services is also the natural place where guests direct comments, questions, suggestions, and concerns. The Director of Guest Experience will oversee the CORE & Concierge departments. The individual, along with the Guest Relations Manager, will liaison between other room departments and hotel operations.
Essential Duties and Responsibilities:
  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Drive Guest Satisfaction via Trust You Surveys and respond accordingly.
  • Checks guests in and out efficiently and friendly, using guest names whenever possible. Ensures that the guest is assigned the type of room requested and charged the correct rate.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Maintain complete knowledge of:
  • all hotel features/services and hours of operation.
  • all hotel restaurant food concepts, menu price range, dress code, and ambiance.
  • all hotel room types, numbers/names, layout, appointments, amenities, and locations.
  • all hotel room rates, special packages, and promotions.
  • daily house count and expected arrivals/departures (particularly VIPs).
  • scheduled daily group activities, names, and locations of meeting/banquet rooms.
  • local events, attractions, and holiday schedules.
  • Meet with fellow associates to review business status and follow-up actions.
  • Access all functions of a computer system in accordance with departmental specifications.
  • Maintain updated resource materials on all vendors and information to accommodate guest requests.
  • Review the designated in-house guest list and be familiar with guests' name preferences.
  • Collect and monitor guest feedback, updating Opera accordingly.
  • Implements guest recognition initiatives and maintains a relevant guest history database.
  • Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of the request.
  • Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
  • Inspect blocked VIP rooms, using the checklist, before guest arrival; rectify any deficiencies.
  • Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
  • Telephone newly registered guests after check-in to establish their needs and satisfaction and follow up on any guest requests.
  • All other duties as required.

Administration:
  • Interview and recruit direct reports
  • Update and maintain operational manuals based on best practice and changes in standards.
  • Assist in the recruitment and selection of all employees. Following a competency based approach during the selection process.
  • As necessary, assist with conducting annual Performance Development Discussions with the associates while supporting them in their professional development goals.
  • Develop the skills and effectiveness of all associates through appropriate training, coaching, mentoring, and disciplinary action.
  • Oversee upsell and commission for direct reports.
  • Review call accounting reports and adjust staffing to account for peak periods.
  • Develop a robust pre-arrival communication program for the CORE team, measuring the overall capture ratio of guest connections.
  • Oversee and delegate communication from outside guests via the main resort email inbox, ensuring complete satisfaction and closure of all inquiries.
  • Assist in preparing weekly, biweekly, or monthly work schedules based on occupancy and adjust as needed.
  • Responsible for handling guest history records and preferences in coordination with the team.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Language: Required to speak, read, and write English. Fluency in other languages is a plus but not required.
Physical Requirements: Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Experience: Minimum 3 years' experience in a similar capacity for a luxury or ultra-luxury hotel.
Salary: $90,000-$110,000/annual salary
About Us
Press space or enter keys to toggle section visibility
Located on the Kona Coast of the Big Island of Hawai'i, the iconic Kona Village Resort opens its doors and welcomes back 'ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort draws inspiration from the history of the site, local culture and natural elements.
Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort's beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort also offers an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.

Apply