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Customer Care Operations Specialist Jobs (NOW HIRING)

Risanthealth

$177K - $212K/yr

... are environments, providing data-driven guidance and support to operations leaders of Risant member organizations.Serves as a resource specialist/consultant oncare delivery strategies ...

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Petco

Lead, Customer Care Operations

Bachelor's degree or equivalent practical experience; advanced degree a plus. * 8+ years of progressive experience in contact center operations, customer care, or service delivery, including 3+ years ...

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Customer Care Operations Specialist information

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How much do customer care operations specialist jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer care operations specialist in the United States is $26.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $32.45 per hour, depending on experience, location, and employer.

What does a customer care operations specialist do?

A Customer Care Operations Specialist is responsible for overseeing and improving the processes involved in customer support and service delivery. They analyze customer service data, develop strategies to enhance customer satisfaction, and ensure that support teams adhere to company policies and standards. Their role often includes training staff, managing customer feedback, and implementing operational improvements. By streamlining customer care operations, they help organizations provide efficient and high-quality service to their clients.

What are the key skills and qualifications needed to thrive as a customer care operations specialist, and why are they important?

To thrive as a Customer Care Operations Specialist, you need strong customer service skills, analytical abilities, and experience with operations management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, ticketing systems, and reporting tools is typically required for efficiency and data management. Excellent communication, problem-solving skills, and attention to detail help you stand out in supporting both customers and internal teams. These skills and qualities are crucial for ensuring customer satisfaction, streamlining processes, and driving continuous improvement within customer care operations.

What are some common challenges faced by customer care operations specialists, and how are they typically addressed within the team?

Customer Care Operations Specialists often encounter challenges such as managing high volumes of customer inquiries, handling complex or escalated issues, and ensuring consistent service quality across multiple channels. To address these, teams usually implement robust training programs, utilize knowledge bases for quick information access, and hold regular team meetings to share best practices. Collaboration with other departments, such as IT and product teams, is also common to resolve systemic issues and improve customer experience.

What is the difference between Customer Care Operations Specialist vs Customer Service Representative?

AspectCustomer Care Operations SpecialistCustomer Service Representative
CredentialsTypically requires relevant customer service or operations certificationsOften requires basic customer service training or high school diploma
Work EnvironmentFocuses on process improvement, data analysis, and cross-department coordinationHandles direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed in companies with complex customer support operations, including tech and retailCommon across retail, telecom, and service industries for front-line support

The Customer Care Operations Specialist typically focuses on optimizing customer support processes and analyzing data, while the Customer Service Representative primarily handles direct customer interactions. Both roles are essential in customer support but differ in scope and responsibilities.

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What job categories do people searching Customer Care Operations Specialist jobs look for?

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Customer Care Operations Specialist jobs near you
Infographic showing various Customer Care Operations Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $56,138 per year, or $27 per hour.

Customer Care Operations (STL)

Xpress Global Systems (XGSI)

Maryland Heights, MO • On-site

Other

Re-posted 26 days ago

Xpress Global Systems rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Customer Care Operations

At Xpress Global Systems (XGS), we are delivering a world of difference, one truck load at a time. As the employer of choice, we are looking for a hardworking, intelligent person with a relentless dedication to safety, quality, and customer service to join us as a Customer Care Operations.

Provide administrative and customer service support to Service Center Operations. Respond to internal and external customer inquiries; assist will call customers; prepare operations reports and perform systems data entry, with the ability to be a part of a fast-paced team environment, where there is a strong emphasis on quality of service/multi-tasking, accountability, and conflict resolution, and being a part of a dynamic culture in a progressive industry.

Monday - Friday (8AM start time)

$19.32 to 24.00/hours

Responsibilities
  • Provide administrative support to Service Center Operations. Perform clerical functions including answering phones, making copies, data entry, and general correspondence.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Must adhere to XGS Customer Rules to create customer centric approach in all that we do.
  • Respond promptly to customer inquiries.
  • Will be required to adhere to pre-determined quality guidelines.
  • Acknowledging and resolve customer complaints.
  • Warm transfer calls to other departments; identify and connect callers with appropriate company resource.
  • Communication with external and internal customer questions and requests. Interface with customers via telephone, e-mail, web, and in person.
  • Interface with customers regarding routes, deliveries, and pick-ups. May schedule driver appointments and assist in driver route assignments. May dispatch drivers as needed.
  • Assist will-call customers in picking up freight.
  • Assist in ensuring compliance with OSHA, Department of Transportation, and Federal and State regulations.
  • Perform data entry and prepare standard reports.
  • May assist in loading or unloading freight.
  • Ability to work on XGS site while performing essential functions.
  • Other duties as assigned.
Qualifications

Prerequisite knowledge, skills, and education:

  • 1-3 years clerical experience, preferably in the transportation industry
  • Warehouse and WMS experience preferred.
  • AS400 experience preferred.
  • Dispatching experience preferred.
  • Forklift certification a plus
  • Computer literacy required.

Physical and mental requirements:

  • Consistently maintains excellent personal attendance records.
  • Sit for long periods of time.
  • Manual dexterity to operate a computer and other office machines.
  • Clear and understandable speaking voice for the purposes of telephone communication.
  • Climb stairs.
  • Occasionally stoop, kneel, or crouch.
  • Correctable vision and hearing.

We are a company that strives to bring our people together for open collaboration, development and growth, regular celebrations while supporting and building stronger communities in which we serve.

Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in all areas as required. Although the work usually is not considered inherently dangerous, must be careful while performing onsite services.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. XGS reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

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