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Director Customer Operations Jobs (NOW HIRING)

evolvedMD

Customer Operations Specialist

Scottsdale, AZ · On-site

$60K - $70K/yr

Customer Operations Specialist Location: This position is based out of evolvedMD's corporate ... Collaborate with Clinical Directors and Managers to support Behavioral Health Managers' workflows ...

onX

Director, Customer Experience

Missoula, MT · On-site

ABOUT THIS OPPORTUNITY onX is seeking a Director, Customer Experience to lead and evolve our 40 ... Lead CX Operations and Team Development * Own support delivery operations, including staffing ...

evolvedMD

Customer Operations Specialist

Scottsdale, AZ

$60K - $70K/yr

Customer Operations Specialist Location: This position is based out of evolvedMD's corporate ... Collaborate with Clinical Directors and Managers to support Behavioral Health Managers' workflows ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Customer Operations Specialist Location: Elmhurst, IL *must be based within a 1-2 hr drive to/from ... Please direct all recruiting and candidate inquiries to HR@nsi-grp.com. Contacting other team ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Customer Operations Specialist Location: Elmhurst, IL *must be based within a 1-2 hr drive to/from ... Please direct all recruiting and candidate inquiries to HR@nsi-grp.com. Contacting other team ...

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How much do director customer operations jobs pay per year?

As of Jun 5, 2026, the average yearly pay for director customer operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is a Director Customer Operations job?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the key skills and qualifications needed to thrive in the Director Customer Operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What are the main challenges a Director Customer Operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What is the highest paying job in customer service?

The highest paying roles in customer service often include Director of Customer Operations, Customer Service Vice President, or Customer Experience Executive, with salaries reaching six figures depending on industry, company size, and location. These positions typically require extensive leadership experience, strategic skills, and knowledge of customer management tools and analytics.
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Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Customer Operations Specialist

Customer Operations Specialist

Boston Beer Corporation

Boston, MA • Hybrid

$61K - $109K/yr

Full-time

Medical, Retirement

Posted 18 days ago

Job description

We are currently hiring aCustomer Operations Specialist hybrid inBoston MA.

The Customer Operations Specialist is the Supply Chain contact for wholesalers, Division Director and Region Managers within his/her assigned division. The Customer Operations Specialist will proactively manage forecasts & inventory levels to support sales and brand initiatives within the division.  In conjunction with the Customer Operations Manager, the Customer Operations Specialist will assist in the creation of a team that functions in a highly proactive and solutions-oriented manner in order to drive high levels of customer satisfaction. This individual will support operational process improvement to increase efficiency and enables the team to increase level of support to customers

*A Hybrid position at Boston Beer requires that our coworkers reside within commuting distance to be onsite according to their teams' weekly schedule.


What You'llBrew: 

  • Provide operational support for customers- answers to questions, solutions to problems
  • Build trust and communicate effectively with both internal and external customers to instill confidence in The Customer Operations Team
  • Establish relationships with customers and ensure satisfaction with response, response time, and any required follow up associated with requests
  • Collaborate closely with customers to understand needs, translating those into accurate forecasts and inventory settings. Focus efforts to achieve customer satisfaction and support sales objectives
  • Proactively identify issues through data analysis, respond with appropriate resolution, communicate to key stakeholders
  • Collaborate with cross-functional departments (Finance, Pricing, Brand, Planning, etc.) as needed to support the customer experience 
  • Complete ad-hoc training for customer on systems and process, including Online Beer functionality 
  • In conjunction with the Customer Operations Manager, coach and develop team specialists
  • Attend Division and Regional Sales Meetings

WhatIngredients You'll Bring:  
MinimumQualifications  

  • Experience supporting a sales team
  • Experience in a customer facing role
  • Empathetic communicator, good listening, organizational and problem-solving skills
  • Proven ability to prioritize multiple tasks of varying importance and urgency
  • Ability to work independently, make sound business decisions without having the "whole picture"
  • Excellent verbal & written communication skills; influential and professional 
  • Effective relationship manager; able to build relationships across teams 
  • Proficiency with Microsoft Office Suite
     

Preferred Qualifications

  • Experience with SAP; Every Angle; and Power BI
  • Experience supporting a sales organization

Level: 7

In accordance with pay transparency lawsthe salary range for this role if hired is $61,000 - $109,000.00 annually based on location and the experience level of the candidate. In addition to base salary, this position is eligible for an annual discretionary bonus based on individual and company performance. Certain sales positions are also eligible for car allowance

Some Perks: 

Our people are our most important "ingredient." We hire the best talent; and we reward, develop, and retain them too.

In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full Time Boston Beer Coworkers have the following perks available*:

  • Tuition reimbursement
  • Fertility/adoption support
  • Free financial coaching
  • Health & wellness program and discounts
  • Professional development & training
  • Free beer!

*Talk to your recruiter about eligibility

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and the CA Fair Chance Act.

Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact jobs@bostonbeer.com for assistance.

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