This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This ...
This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This ...
This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This ...
This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This ...
This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This ...
This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This ...
The role of the Call Center Operations Supervisor is to manage the daily Call Center and staff in the Utica, NY Tidal Basin Call Center. This includes, but not limited to, Call Center Agents, Team ...
The role of the Call Center Operations Supervisor is to manage the daily Call Center and staff in the Utica, NY Tidal Basin Call Center. This includes, but not limited to, Call Center Agents, Team ...
About the Role The Call Center Operations Manager is responsible for the day-to-day leadership and performance of Pinnacle Fertility's Patient Experience Center, ensuring prospective patients receive ...
About the Role The Call Center Operations Manager is responsible for the day-to-day leadership and performance of Pinnacle Fertility's Patient Experience Center, ensuring prospective patients receive ...
About the Role The Call Center Operations Manager is responsible for the day-to-day leadership and performance of Pinnacle Fertility's Patient Experience Center, ensuring prospective patients receive ...
Quick apply
About the Role The Call Center Operations Manager is responsible for the day-to-day leadership and performance of Pinnacle Fertility's Patient Experience Center, ensuring prospective patients receive ...
Position: Call center Operations Manager Duration: Full-time + Benefits+ Bonus Location: Ewing, NJ Direct client: Immediate interview Monthly Expectations: 2 weeks in Ewing, 1 week in Newark ...
Position: Call center Operations Manager Duration: Full-time + Benefits+ Bonus Location: Ewing, NJ Direct client: Immediate interview Monthly Expectations: 2 weeks in Ewing, 1 week in Newark ...
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:
Quick apply
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:
Quick apply
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:
Quick apply
Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:
Be Seen First
Banking Operations- Call Center
Riverside, RI · On-site
$24.17/hr
Commercial Operations Specialist (Call Center) Location: Riverside, RI (Onsite - Training & Job Location) Pay rate: $24.17/hr W2 Duration: 5-Month Contract 100% Onsite (5 Days/Week) Available ...
New
Quick apply
Be Seen First
Banking Operations- Call Center
Riverside, RI · On-site
$24.17/hr
Commercial Operations Specialist (Call Center) Location: Riverside, RI (Onsite - Training & Job Location) Pay rate: $24.17/hr W2 Duration: 5-Month Contract 100% Onsite (5 Days/Week) Available ...
New
Manager, Call Center Operations
Sterling, VA · On-site
$90K - $100K/yr
Job Type Full-time Description Manager, Call Center Operations Mosaic Pharmacy Service Fully Remote (US) • Patient Enrollment and Contact Center Company Overview Over the next ten years, there will ...
Manager, Call Center Operations
Sterling, VA · On-site
$90K - $100K/yr
Job Type Full-time Description Manager, Call Center Operations Mosaic Pharmacy Service Fully Remote (US) • Patient Enrollment and Contact Center Company Overview Over the next ten years, there will ...
Manager, Call Center Operations
Sterling, VA · On-site
$90K - $100K/yr
Manager, Call Center Operations Mosaic Pharmacy Service Fully Remote (US) • Patient Enrollment and Contact Center Company Overview Over the next ten years, there will be at least 4.6 million ...
Quick apply
Manager, Call Center Operations
Sterling, VA · On-site
$90K - $100K/yr
Manager, Call Center Operations Mosaic Pharmacy Service Fully Remote (US) • Patient Enrollment and Contact Center Company Overview Over the next ten years, there will be at least 4.6 million ...
Manager, Call Center Operations
Sterling, VA · Remote
$90K - $100K/yr
Description Manager, Call Center Operations Mosaic Pharmacy Service Fully Remote (US) Patient Enrollment and Contact Center Company Overview Over the next ten years, there will be at least 4.6 ...
Manager, Call Center Operations
Sterling, VA · Remote
$90K - $100K/yr
Description Manager, Call Center Operations Mosaic Pharmacy Service Fully Remote (US) Patient Enrollment and Contact Center Company Overview Over the next ten years, there will be at least 4.6 ...
Call Center Specialist
Rapid City, SD · On-site
$17.79 - $21.58/hr
... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...
Call Center Specialist
Rapid City, SD · On-site
$17.79 - $21.58/hr
... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...
Call Center Specialist
Rapid City, SD · On-site
$17.79 - $21.58/hr
... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...
Call Center Specialist
Rapid City, SD · On-site
$17.79 - $21.58/hr
... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...
Call Center Specialist
Rapid City, SD · On-site
$17.79 - $21.58/hr
... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...
Call Center Specialist
Rapid City, SD · On-site
$17.79 - $21.58/hr
... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...
Call Center Specialist
$17.79 - $21.58/hr
... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...
Call Center Specialist
$17.79 - $21.58/hr
... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...
Call Center Specialist
$17.79 - $21.58/hr
... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...
Call Center Specialist
$17.79 - $21.58/hr
... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...
Call Center Specialist
Rapid City, SD · On-site
$17.79 - $21.58/hr
... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...
Call Center Specialist
Rapid City, SD · On-site
$17.79 - $21.58/hr
... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...
Call Center Operations Specialist information
See salary details
$11.30 - $12.61
1% of jobs
$12.61 - $13.92
2% of jobs
$13.92 - $15.23
12% of jobs
$16.12 is the 25th percentile. Wages below this are outliers.
$15.23 - $16.54
15% of jobs
The median wage is $17.68 / hr.
$16.54 - $17.85
23% of jobs
$17.85 - $19.17
14% of jobs
$19.92 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.48
14% of jobs
$20.48 - $21.79
10% of jobs
$21.79 - $23.10
5% of jobs
$23.10 - $24.41
3% of jobs
$24.41 - $25.72
1% of jobs
$11
$18
$25
How much do call center operations specialist jobs pay per hour?
As of Jul 14, 2026, the average hourly pay for call center operations specialist in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.
What are some common challenges faced by Call Center Operations Specialists, and how can they be addressed?
Call Center Operations Specialists often encounter challenges such as managing high call volumes, ensuring consistent quality across teams, and adapting to rapidly changing customer needs or technologies. Effective time management, strong communication skills, and the ability to quickly analyze performance data are crucial for overcoming these obstacles. Many specialists find success by proactively collaborating with team leads and agents to identify process improvements and by participating in ongoing training to stay current with best practices.
What jobs pay 4000 a week without a degree?
A Call Center Operations Specialist typically does not earn $4,000 weekly without specialized experience or management responsibilities. High-paying roles that can reach this level without a degree often include sales managers, real estate brokers, or skilled trades like electricians or plumbers with experience, but these usually require certifications or licensing. Most jobs paying this amount without a degree involve sales, entrepreneurship, or advanced technical skills.
What are Call Center Operations Specialists?
Call Center Operations Specialists are professionals responsible for overseeing the daily activities and performance of a call center. They ensure that operations run smoothly by monitoring call quality, analyzing performance metrics, and implementing process improvements. Their duties may also include scheduling staff, training new employees, and resolving escalated customer issues. Ultimately, they play a key role in optimizing efficiency and maintaining high standards of customer service within the call center.
What is the difference between Call Center Operations Specialist vs Customer Service Representative?
| Aspect | Call Center Operations Specialist | Customer Service Representative |
|---|---|---|
| Primary Role | Oversees call center processes, manages team performance, and implements operational improvements. | Handles customer inquiries, provides product or service information, and resolves issues. |
| Required Skills | Operational management, data analysis, communication, problem-solving | Communication, empathy, product knowledge, problem-solving |
| Work Environment | Call centers, offices, team management settings | Call centers, retail, or service environments |
| Common Certifications | Customer service or call center management certifications | Customer service certifications often preferred |
While both roles involve working in call centers, the Call Center Operations Specialist focuses on managing operations and improving processes, whereas the Customer Service Representative primarily interacts directly with customers to resolve issues and provide information.
What are the key skills and qualifications needed to thrive as a Call Center Operations Specialist, and why are they important?
To thrive as a Call Center Operations Specialist, you need strong analytical abilities, process optimization skills, and experience in customer service, often supported by a bachelor's degree or equivalent experience. Proficiency with call center software (such as CRM and workforce management tools), data analytics platforms, and quality monitoring systems is typically required. Excellent communication, problem-solving, and leadership skills help you manage teams and drive continuous improvement. These skills and qualities are vital for ensuring operational efficiency, high customer satisfaction, and effective team performance in a dynamic call center environment.
What is the 3 month rule for jobs?
The 3 month rule in a call center operations context often refers to the typical probation period during which new employees are evaluated for performance and fit. Many companies expect employees to demonstrate their skills and adapt within this time frame before permanent employment is confirmed. This period also allows for training, skill development, and assessment of reliability in the role.
What is the highest paying call center job?
The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications, and may include responsibilities like overseeing teams, process improvements, and strategic planning.
How can I make 2000 a week working from home?
A Call Center Operations Specialist can potentially earn $2,000 a week by working in high-volume or specialized customer service roles, often requiring strong communication skills and experience. Achieving this income may involve working full-time, handling multiple accounts, or earning performance-based bonuses, and may require proficiency with CRM tools and remote work setup. Such roles typically demand consistent productivity and sometimes certifications in customer service or related fields.
More about Call Center Operations Specialist jobs
What job categories do people searching Call Center Operations Specialist jobs look for? The top searched job categories for Call Center Operations Specialist jobs are:
Full-time
Re-posted 26 days ago
MUSC Health rating
7.0
Based on 196 frontline employees who took The Breakroom Quiz
413th of 884 rated healthcare providers
Job description
Job Description Summary
The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and proactive management to maintain effective operations and to promote customer satisfaction. This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This position ensures call center best practices are achieved in areas of key performance indicators, quality, customer satisfaction and staff engagement, with continuous focus on people, process and technology.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC000593 CHS - Patient Access Center
Pay Rate Type
Salary
Pay Grade
Health-31
Scheduled Weekly Hours
40
Work Shift
Day (United States of America)
Job Description
Manages one or more functional areas of a department. Manages two or more professional and support staff including subordinate supervisors. Typically has hire, fire, or promotion authority. Evaluates and makes improvements to department processes while ensuring compliance with organizational policies and applicable laws and regulations. More discretion and greater financial authority than other lower management levels. Manages initiatives, strategic priorities and programs which have an impact on the organization. Works independently and in collaboration with leadership to support the budget process and meeting key operational goals. Plans, organizes, facilitates, monitors, and evaluates activities and functions of the department/functional business area based employee/organizational goals. Collaborates with leaders to establish operating procedures, enhance clinical/non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings.
Additional Job Description
Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and proactive management to maintain effective operations and to promote customer satisfaction. This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This position ensures call center best practices are achieved in areas of key performance indicators, quality, customer satisfaction and staff engagement, with continuous focus on people, process and technology.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC000593 CHS - Patient Access Center
Pay Rate Type
Salary
Pay Grade
Health-31
Scheduled Weekly Hours
40
Work Shift
Day (United States of America)
Job Description
Manages one or more functional areas of a department. Manages two or more professional and support staff including subordinate supervisors. Typically has hire, fire, or promotion authority. Evaluates and makes improvements to department processes while ensuring compliance with organizational policies and applicable laws and regulations. More discretion and greater financial authority than other lower management levels. Manages initiatives, strategic priorities and programs which have an impact on the organization. Works independently and in collaboration with leadership to support the budget process and meeting key operational goals. Plans, organizes, facilitates, monitors, and evaluates activities and functions of the department/functional business area based employee/organizational goals. Collaborates with leaders to establish operating procedures, enhance clinical/non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings.
Additional Job Description
Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
What MUSC Health employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About MUSC Health
Sourced by ZipRecruiter
MUSC is located in Charleston, SC, frequently named one of the best places in America to live. If charming, historic, vibrant, cultural, and coastal are adjectives that you find appealing, it's all here. In Charleston, you might find yourself dining at a world class restaurant tonight and relaxing on a boat as you explore our many waterways tomorrow. You might stroll along cobblestone streets, amidst centuries old homes by day and attend a jazz concert by night. Charleston is a place where you can live your life to its fullest.
Industry
Hospitality services
Company size
10,000+ Employees
Headquarters location
Charleston, SC, US
Year founded
1824