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Call Center Operations Specialist Jobs (NOW HIRING)

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Call Center Operations Location: Raritan, NJ (Onsite) Job Type: Contract * Contact Center Technology and Process Improvement - Design and drive implementation of contact center operations technology ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

They bring a passion for operational excellence, a commitment to customer satisfaction, and the ... Experience managing teams of 20 or more call center agents or IT support specialists. Required ...

New

kgs

Call Center Operations Manager

Nashville, TN · On-site

They bring a passion for operational excellence, a commitment to customer satisfaction, and the ... Experience managing teams of 20 or more call center agents or IT support specialists. Required ...

New

MUSC

Manager, Call Center Operations

Charleston, SC · On-site

This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This ...

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

Be Seen First

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...

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Call Center Operations Specialist information

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How much do call center operations specialist jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for call center operations specialist in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center operations specialists, and how can they be addressed?

Call Center Operations Specialists often encounter challenges such as managing high call volumes, ensuring consistent quality across teams, and adapting to rapidly changing customer needs or technologies. Effective time management, strong communication skills, and the ability to quickly analyze performance data are crucial for overcoming these obstacles. Many specialists find success by proactively collaborating with team leads and agents to identify process improvements and by participating in ongoing training to stay current with best practices.

What is a call center operations specialist?

Call Center Operations Specialists are professionals responsible for overseeing the daily activities and performance of a call center. They ensure that operations run smoothly by monitoring call quality, analyzing performance metrics, and implementing process improvements. Their duties may also include scheduling staff, training new employees, and resolving escalated customer issues. Ultimately, they play a key role in optimizing efficiency and maintaining high standards of customer service within the call center.

What is the difference between Call Center Operations Specialist vs Customer Service Representative?

AspectCall Center Operations SpecialistCustomer Service Representative
Primary RoleOversees call center processes, manages team performance, and implements operational improvements.Handles customer inquiries, provides product or service information, and resolves issues.
Required SkillsOperational management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem-solving
Work EnvironmentCall centers, offices, team management settingsCall centers, retail, or service environments
Common CertificationsCustomer service or call center management certificationsCustomer service certifications often preferred

While both roles involve working in call centers, the Call Center Operations Specialist focuses on managing operations and improving processes, whereas the Customer Service Representative primarily interacts directly with customers to resolve issues and provide information.

What are the key skills and qualifications needed to thrive as a call center operations specialist?

To thrive as a Call Center Operations Specialist, you need strong analytical abilities, process optimization skills, and experience in customer service, often supported by a bachelor's degree or equivalent experience. Proficiency with call center software (such as CRM and workforce management tools), data analytics platforms, and quality monitoring systems is typically required. Excellent communication, problem-solving, and leadership skills help you manage teams and drive continuous improvement. These skills and qualities are vital for ensuring operational efficiency, high customer satisfaction, and effective team performance in a dynamic call center environment.
More about Call Center Operations Specialist jobs
What job categories do people searching Call Center Operations Specialist jobs look for? The top searched job categories for Call Center Operations Specialist jobs are:
Call Center Operations Specialist jobs near you
Infographic showing various Call Center Operations Specialist job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,326 per year, or $18.4 per hour.

Call Center Operations

Q1 Technologies

Raritan, NJ • On-site

Other

Posted 22 days ago

Job description

Job Title: Call Center Operations
Location: Raritan, NJ (Onsite)
Job Type: Contract
Job Description:
  • Contact Center Technology and Process Improvement - Design and drive implementation of contact center operations technology and process changes/enhancements
    • Translate business improvement requirements into operational process changes and SOPs for vendors and/or technical requirements for software development
    • Manage compliance review and approval process in Workfront and iMR for documentation, process, and technology changes
    • Work closely with vendors and internal teams on Customer Service initiatives, including quality Management, IVR optimization, Training, work force management, etc.
    • Lead development and deployment of IVR and Fax solutions (and other contact center technologies as needed) through all phases of the product lifecycle
  • Contact Center Vendor Management - Support day-to-day coordination with key vendors to support patient accessibility and affordability programs.
    • Understand business requirements (e.g., product/program launches), communicate these to vendors
    • Oversee vendor plans/timelines to execute operations and/or process changes
    • Drive consistency and continuity of call center operations across the Company Brands/Therapeutic Areas (TA)
  • Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes
    • Identify issues to focus root cause analysis and continuous improvement efforts
    • Facilitate vendor call performance processes ensure that call quality is aligned with standards
  • Telephony Support - Manage and coordinate all telephone numbers / fax numbers/ telephony access points to the Hubs including daily operational review of Hub Telephony performance.
Qualifications:
  • 10 years' call center operations experience is required
  • Relevant experience in the healthcare industry is strongly preferred.
  • Experience in the pharmaceutical industry is preferred.
  • Strong project management, analytical and interpersonal skills are required
  • Ability to partner effectively with internal and external stakeholders at various levels to oversee and manage multiple projects is required
  • Understanding of general system integrations and technologies is required.
  • Experience managing projects/vendors and budgets effectively is required
  • Ability to communicate effectively with others, including managing conflict to drive standardization and adoption of required processes.
  • Skills: Product Management, Oracle Siebel Functional -Call Center & Services
  • Experience Required: 8-10

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