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Call Center Operations Specialist Jobs (NOW HIRING)

RemX

Call Center Operations Specialist

Atlanta, GA · On-site

$21 - $24/hr

Supports contact center performance through reporting, insights, and accounts payable processing. Partners with Operations, Workforce Management, and Finance to drive efficiency, accuracy, and on ...

MUSC

Manager, Call Center Operations

Charleston, SC · On-site

This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This ...

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

RemX

Be Seen First

Call Center Wire Operations Specialist

Little Rock, AR · On-site

$22/hr

Overview We are seeking a skilled Call Center Wire Operations Specialist to join our team in a fully onsite role. This position plays a critical role in processing financial transactions while ...

New

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

... Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58 (Determined by the ... Apply a systemic perspective to problem-solving, recognizing how call center operations impact ...

USO

Center Operations Specialist

Del Rio, TX

Center Operations Specialist The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and ...

RemX

Contact Center Operations Specialist

Atlanta, GA · On-site

$21 - $24/hr

Contact Center Operations Specialist Onsite: Jacksonville, FL 32218 Hours: Monday-Friday, 8am-5pm Pay: $21-$24/hr Contract-to-Hire Overview We're seeking a detail-oriented professional who excels at ...

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Call Center Operations Specialist information

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How much do call center operations specialist jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for call center operations specialist in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Specialists, and how can they be addressed?

Call Center Operations Specialists often encounter challenges such as managing high call volumes, ensuring consistent quality across teams, and adapting to rapidly changing customer needs or technologies. Effective time management, strong communication skills, and the ability to quickly analyze performance data are crucial for overcoming these obstacles. Many specialists find success by proactively collaborating with team leads and agents to identify process improvements and by participating in ongoing training to stay current with best practices.

What job makes $10,000 a month without a degree?

A Call Center Operations Specialist typically does not earn $10,000 a month without specialized experience or management responsibilities. High earnings in call center roles usually require leadership positions, sales expertise, or working in high-demand industries, often supplemented by strong communication skills and industry knowledge. Most entry-level call center jobs pay significantly less, but managerial or senior roles can reach higher salaries with experience and performance.

What are Call Center Operations Specialists?

Call Center Operations Specialists are professionals responsible for overseeing the daily activities and performance of a call center. They ensure that operations run smoothly by monitoring call quality, analyzing performance metrics, and implementing process improvements. Their duties may also include scheduling staff, training new employees, and resolving escalated customer issues. Ultimately, they play a key role in optimizing efficiency and maintaining high standards of customer service within the call center.

What is the difference between Call Center Operations Specialist vs Customer Service Representative?

AspectCall Center Operations SpecialistCustomer Service Representative
Primary RoleOversees call center processes, manages team performance, and implements operational improvements.Handles customer inquiries, provides product or service information, and resolves issues.
Required SkillsOperational management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem-solving
Work EnvironmentCall centers, offices, team management settingsCall centers, retail, or service environments
Common CertificationsCustomer service or call center management certificationsCustomer service certifications often preferred

While both roles involve working in call centers, the Call Center Operations Specialist focuses on managing operations and improving processes, whereas the Customer Service Representative primarily interacts directly with customers to resolve issues and provide information.

What are the key skills and qualifications needed to thrive as a Call Center Operations Specialist, and why are they important?

To thrive as a Call Center Operations Specialist, you need strong analytical abilities, process optimization skills, and experience in customer service, often supported by a bachelor's degree or equivalent experience. Proficiency with call center software (such as CRM and workforce management tools), data analytics platforms, and quality monitoring systems is typically required. Excellent communication, problem-solving, and leadership skills help you manage teams and drive continuous improvement. These skills and qualities are vital for ensuring operational efficiency, high customer satisfaction, and effective team performance in a dynamic call center environment.

What jobs in the US pay 300,000 a year?

For a Call Center Operations Specialist, earning $300,000 annually is uncommon and typically requires senior management roles, executive positions, or specialized consulting within large organizations. High salaries in this field may be achieved through executive leadership, bonuses, or profit-sharing arrangements. Most roles in call center operations tend to have lower base salaries, with higher compensation linked to experience, performance, and company size.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications in customer service or operations management.

How can I make 2000 a week working from home?

A Call Center Operations Specialist can potentially earn $2,000 weekly by working in high-volume or specialized customer service roles, often requiring strong communication skills and experience. Achieving this income may involve working full-time hours, handling multiple clients, or taking on supervisory or training responsibilities, sometimes supplemented with performance bonuses or commissions.
More about Call Center Operations Specialist jobs
What job categories do people searching Call Center Operations Specialist jobs look for? The top searched job categories for Call Center Operations Specialist jobs are:
Call Center Operations Specialist jobs near you
Infographic showing various Call Center Operations Specialist job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,326 per year, or $18.4 per hour.
Call Center Operations Specialist

Call Center Operations Specialist

RemX

Atlanta, GA • On-site

$21 - $24/hr

Temporary

Posted 7 days ago

Job description

Overview:
Supports contact center performance through reporting, insights, and accounts payable processing. Partners with Operations, Workforce Management, and Finance to drive efficiency, accuracy, and on-time payments.
Key Responsibilities:
  • Create and maintain daily/weekly/monthly contact center performance reports (service level, AHT, adherence, occupancy, etc.)
  • Develop executive-ready scorecards and presentations (WBR/MBR/QBR) with clear insights and action items
  • Ensure SOX-compliant documentation and collaborate cross-functionally for continuous improvement
  • Process PO-based invoices in SAP (3-way match: PO/GR/Invoice) and resolve discrepancies
  • Track invoice status, due dates, and approvals to support timely payments and month-end close
  • Monitor workflows, follow up on issues, and support operational tracking and reporting

Qualifications:
  • 2+ years in contact center reporting, operations analytics, AP, or similar role
  • Strong Excel skills (pivots, lookups, data analysis)
  • Experience with SAP or ERP systems and invoice processing
  • Ability to create executive-level reporting and presentations
  • Familiarity with Power BI/Tableau, SQL, or reporting automation tools preferred
  • Detail-oriented with strong problem-solving and communication skills

2+ years in contact center reporting, operations analytics, AP, or similar role; Experience with SAP or ERP systems and invoice processing; Familiarity with Power BI/Tableau, SQL, or reporting automation tools preferred
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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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