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Customer Monitoring Specialist Jobs (NOW HIRING)

EquipmentShare

Fleet Monitoring Specialist

Columbia, MO · On-site

Service delivery will also extend to Customer Owned Equipment (COE) fleets. The Fleet Monitoring Specialist will work collectively to maintain the EquipmentShare fleet to meet equipment performance ...

Doggett

Machine Monitoring Specialist

Houston, TX · On-site

Machine Monitoring Specialist Job Summary As a Machine Monitoring Specialist, you will be the ... Your role ensures maximum uptime, improved productivity, and enhanced customer satisfaction by ...

EquipmentShare

Fleet Monitoring Specialist

Columbia, MO · On-site

Service delivery will also extend to Customer Owned Equipment (COE) fleets. The Fleet Monitoring Specialist will work collectively to maintain the EquipmentShare fleet to meet equipment performance ...

ITR Group

Monitoring Specialist I

Richfield, MN · On-site

Monitoring Specialist Location: Richfield, MN Duration: 6 month contract, likely to extend Hours ... High school diploma or GED * 1-2 years of customer service experience * Attention to detail

Lobel Financial Corporation

Be Seen First

Call Center Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

This opportunity is well suited for candidates with experience in collections, customer service ... Position Overview The Call Center Monitoring Specialist monitors and evaluates collector ...

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Customer Monitoring Specialist information

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How much do customer monitoring specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer monitoring specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is a customer monitoring specialist?

Customer Monitoring Specialists are professionals responsible for overseeing customer interactions and activities to ensure service quality, security, and compliance. They monitor customer accounts, transactions, or communications—often in industries like finance, technology, or call centers—to detect suspicious behavior or potential issues. These specialists may analyze data, generate reports, and escalate concerns as needed. Their work helps organizations protect customers, maintain regulatory standards, and improve overall customer experience.

How does a customer monitoring specialist typically interact with other departments to address customer issues?

Customer Monitoring Specialists regularly collaborate with teams such as technical support, account management, and cybersecurity to quickly address and resolve customer concerns. When monitoring customer activity and identifying potential issues, specialists escalate incidents to the relevant departments and provide detailed reports to facilitate a swift resolution. This role requires strong communication skills and the ability to work cross-functionally, ensuring customers receive timely assistance and their accounts remain secure.

What are the key skills and qualifications needed to thrive as a customer monitoring specialist, and why are they important?

To thrive as a Customer Monitoring Specialist, you need strong analytical abilities, attention to detail, and a background in customer service or risk management. Familiarity with monitoring software, CRM platforms, and data analysis tools is typically required, along with relevant certifications in fraud detection or security if applicable. Excellent communication, problem-solving, and critical thinking skills help you effectively identify and resolve issues. These competencies are crucial for maintaining customer trust, ensuring compliance, and proactively mitigating potential risks.

What is the difference between Customer Monitoring Specialist vs Customer Service Representative?

AspectCustomer Monitoring SpecialistCustomer Service Representative
Primary FocusMonitoring customer activity, identifying issues, and preventing fraudAssisting customers with inquiries, complaints, and product information
Required SkillsAnalytical skills, attention to detail, knowledge of monitoring toolsCommunication skills, problem-solving, product knowledge
Work EnvironmentFinancial institutions, online platforms, security teamsRetail, call centers, service departments
Common CertificationsCustomer service or security certifications often preferredCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Monitoring Specialist primarily focuses on analyzing customer activity to detect issues or fraud, whereas the Customer Service Representative handles direct customer inquiries and support. The roles share some skills but differ in their core responsibilities and work environments.

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Customer Monitoring Specialist jobs near you
Infographic showing various Customer Monitoring Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Customer Service Monitoring Specialist

Avantguard Monitoring

Greenville, SC • On-site

$18/hr

Other

Medical, Retirement, PTO

Posted 6 days ago

Job description

Becklar Job Opportunity

Becklar delivers the industry's only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.

Headquartered in Ogden, Utah, Becklar is one of the nation's largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

Reasons You'll Love Working at Becklar:

  • Growth opportunities- We're growing at over 200,000 subscribers a year and always look internally first for promotions.
  • Part-Time - 16-29 hours/week.
  • Starting pay $16.50/hour with the ability to make up to $17.00/hour after 90 days.
  • Graves starting pay $17.50/hour with the ability to make up to $18.00/hour after 90 days.
  • Tuition reimbursement up to $1,000+/year.
  • Free mental health assistance & 401k match for all employees!
  • NO SALES or Surveys, you will just be helping people stay safe.
  • A FUN team, company parties, weekly pay days, professional development, and more!

What You'll Do:

  • Process alarm signals quickly, accurately and professionally while managing stressful situations.
  • Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
  • Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
  • Accurately document all responses for the alarm on the computer.
  • Learn and use new software to complete multiple tasks.
  • Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

Skills Needed:

  • Must be 18 years of age or older with a high school diploma or GED
  • Must be available to work Day/Early morning shifts
  • Prior customer service experience preferred.
  • Ability to type a minimum of 40 wpm.
  • We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility you must be willing to work 1 weekend day each week or every other weekend. You also must be willing to work holidays.
  • Ability to make a 6 month commitment to work here.
  • Must be able to pass a 2 week fully-paid training class.
  • Must be able to pass a pre-employment drug test and background check.
What's in it for you?

At Becklar, we're driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.

Here's a snapshot of what we offer:
  • Competitive compensation and opportunities to share in our success
  • Comprehensive health benefit plans to support you and your wellbeing
  • 401(k) retirement plan with company contribution
  • Inclusive parental leave designed to support all parents and caregivers
  • Wellbeing and lifestyle perks to support personal growth, connection, and balance
  • Generous PTO so you can recharge, give back, and take care of what matters most

EEO Statement

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.

Even if you don't match the job description, please reach out to us to see potential jobs that match your skillset.

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