ZipRecruiter

Log In

1

Customer Monitoring Specialist Jobs (NOW HIRING)

EquipmentShare

Fleet Monitoring Specialist

Columbia, MO · On-site

Service delivery will also extend to Customer Owned Equipment (COE) fleets. The Fleet Monitoring Specialist will work collectively to maintain the EquipmentShare fleet to meet equipment performance ...

Doggett

Machine Monitoring Specialist

Houston, TX · On-site

Machine Monitoring Specialist Job Summary As a Machine Monitoring Specialist, you will be the ... Your role ensures maximum uptime, improved productivity, and enhanced customer satisfaction by ...

EquipmentShare

Fleet Monitoring Specialist

Columbia, MO · On-site

Service delivery will also extend to Customer Owned Equipment (COE) fleets. The Fleet Monitoring Specialist will work collectively to maintain the EquipmentShare fleet to meet equipment performance ...

ITR Group

Monitoring Specialist I

Richfield, MN · On-site

Monitoring Specialist Location: Richfield, MN Duration: 6 month contract, likely to extend Hours ... High school diploma or GED * 1-2 years of customer service experience * Attention to detail

Renasant

Central Monitoring Specialist

Tupelo, MS · On-site

Central Monitoring Specialist Job ID 2026-15556 Job Locations US-MS-Tupelo Overview The Central ... customers, and assets. The above is intended to describe the general content of and requirements ...

Lobel Financial Corporation

Be Seen First

Collections Call Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

This opportunity is well suited for candidates with experience in collections, customer service ... Position Overview The Collections Call Monitoring Specialist monitors and evaluates collector ...

next page

Showing results 1-20

All JobsCustomer Monitoring Specialist Jobs

Customer Monitoring Specialist information

See salary details

$11

$19

$29

How much do customer monitoring specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer monitoring specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

How does a customer monitoring specialist typically interact with other departments to address customer issues?

Customer Monitoring Specialists regularly collaborate with teams such as technical support, account management, and cybersecurity to quickly address and resolve customer concerns. When monitoring customer activity and identifying potential issues, specialists escalate incidents to the relevant departments and provide detailed reports to facilitate a swift resolution. This role requires strong communication skills and the ability to work cross-functionally, ensuring customers receive timely assistance and their accounts remain secure.

What is the difference between Customer Monitoring Specialist vs Customer Service Representative?

AspectCustomer Monitoring SpecialistCustomer Service Representative
Primary FocusMonitoring customer activity, identifying issues, and preventing fraudAssisting customers with inquiries, complaints, and product information
Required SkillsAnalytical skills, attention to detail, knowledge of monitoring toolsCommunication skills, problem-solving, product knowledge
Work EnvironmentFinancial institutions, online platforms, security teamsRetail, call centers, service departments
Common CertificationsCustomer service or security certifications often preferredCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Monitoring Specialist primarily focuses on analyzing customer activity to detect issues or fraud, whereas the Customer Service Representative handles direct customer inquiries and support. The roles share some skills but differ in their core responsibilities and work environments.

What is a customer monitoring specialist?

Customer Monitoring Specialists are professionals responsible for overseeing customer interactions and activities to ensure service quality, security, and compliance. They monitor customer accounts, transactions, or communications—often in industries like finance, technology, or call centers—to detect suspicious behavior or potential issues. These specialists may analyze data, generate reports, and escalate concerns as needed. Their work helps organizations protect customers, maintain regulatory standards, and improve overall customer experience.

What are the key skills and qualifications needed to thrive as a customer monitoring specialist, and why are they important?

To thrive as a Customer Monitoring Specialist, you need strong analytical abilities, attention to detail, and a background in customer service or risk management. Familiarity with monitoring software, CRM platforms, and data analysis tools is typically required, along with relevant certifications in fraud detection or security if applicable. Excellent communication, problem-solving, and critical thinking skills help you effectively identify and resolve issues. These competencies are crucial for maintaining customer trust, ensuring compliance, and proactively mitigating potential risks.
More about Customer Monitoring Specialist jobs

What job categories do people searching Customer Monitoring Specialist jobs look for?

The top searched job categories for Customer Monitoring Specialist jobs are:

Customer Monitoring Specialist jobs near you
Infographic showing various Customer Monitoring Specialist job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Fleet Monitoring Specialist

EquipmentShare

Columbia, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

EquipmentShare rating

7.8

Company rating: 7.8 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

84th of 173 rated vehicle equipment hire

Job description

Build the Future with Us - EquipmentShare is Hiring a Fleet Monitoring Specialist
At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We're hiring a Fleet Monitoring Specialist for our Corporate HQ in Columbia, MO and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Fleet Monitoring Specialist will be responsible for providing 7x24x365 remote monitoring, management, and troubleshooting of EquipmentShare's heavy equipment rental fleet. Service delivery will also extend to Customer Owned Equipment (COE) fleets. The Fleet Monitoring Specialist will work collectively to maintain the EquipmentShare fleet to meet equipment performance and availability requirements, allowing our rental branches and customers to meet their business needs.
Primary Responsibilities
  • Perform job duties in accordance with EquipmentShare's vision, mission, and values
  • Responsible for fleet monitoring services; reporting and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, troubleshooting, and resolving incidents
  • Partner with the Services Technical Support team to troubleshoot and quickly resolve complex issues on assets within the EquipmentShare fleet and customer owned fleets
  • Collaborate with various teams and personnel within EquipmentShare (e.g. Warranty, Procurement, Software Engineering, Service Technicians, Service Managers, etc) to resolve complex issues spanning multiple functional areas
  • Monitor service maintenance intervals, create work orders, schedule service and order/ship PM service kits
  • Monitor and respond to branch personnel/customer queries and requests across various communication channels such as chat, email, and phone
  • Ensure the open incident/ticket backlog is at optimal levels and incident remediation activities are progressing towards resolution in a timely manner
  • Follow-up with branch personnel and customers to ensure issues are resolved to their satisfaction before closing cases
  • Responsible for end to end delivery of change management requests on customer owned fleets
  • Contribute to a knowledge base in an effort to drive self-service initiatives and to resolve subsequent issues more quickly and efficiently
  • Participate in training initiatives and contribute to enhancing team knowledge
  • Adhere to contractual SLO/SLA performance and support team KPIs
  • Represents the department effectively & professionally as required, both internally and externally to our end customers
Why EquipmentShare?
Because we do things differently - and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business - it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals - tech supports you, and you drive us forward.
We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.
Perks & Benefits
  • Competitive compensation
  • Full medical, dental, and vision coverage for full-time employees
  • Generous PTO + paid holidays
  • 401(k) + company match
  • Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch)
  • State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees
  • Seasonal and year round wellness challenges
  • Company sponsored events (annual family gatherings, happy hours and more)
  • Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year
  • Opportunities for career and professional development with conferences, events, seminars and continued education
About You
You want to be part of a team that's not just changing an industry for the sake of change - we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.
We're looking for people who:
  • See challenges as opportunities
  • Embrace change and continuous improvement
  • Bring energy, effort, and optimism every day
Required Skills/Abilities
  • A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience
  • Proven abilities to work in a 7x24x365 Managed Services organization
  • Strong technical expertise in the heavy equipment and/or equipment rental industries
  • Must be able to work in a 7x24 environment with rotating shifts and a potential on-call schedule.
  • Ability to maintain strict confidentiality
  • Strong organizational skills with attention to detail and accuracy
  • Strong time management and communication skills
  • Ability to leverage technology to improve communication and efficiency
  • Ability to multi-task and manage multiple priorities
  • Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
  • Ability to proofread and edit written content
  • Attention to detail with the ability to quickly identify process break-downs
  • Ability to be flexible and adapt to change in a positive manner
  • Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a whole
  • Must possess a professional yet enthusiastic and friendly demeanor
Education and Experience
  • Associate's or Bachelor's degree in Business Administration, IT/Computer Sciences, Operations Management, Mechanical Engineering, or a related technical field with direct customer support experience
  • At least 2-5 years of remote monitoring/management center experience, preferably in the heavy equipment, truck, or diesel engine industries
  • Combination of equivalent industry certifications, education & experience.
Physical Requirements
  • Must be able to sit and stand for long periods of time
A Workplace For All
At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative - A Workplace For All - is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.
We value different backgrounds, talents, and perspectives. We want you to feel like you belong here - because you do.
EquipmentShare is an EOE M/F/D/V.
Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

What EquipmentShare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

EquipmentShare logo

About EquipmentShare

Sourced by ZipRecruiter

EquipmentShare is dedicated to creating a connected jobsite for the modern contractor . We deliver user-friendly technology solutions that help contractors maximize their equipment uptime, reduce risk exposure and increase productivity. EquipmentShare's product offerings include an improved equipment rental experience, fleet tracking and asset management software, hardware security solutions and predictive service and maintenance applications. EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We serve dozens of markets across the U.S. and are on track to create a national footprint in every major market in the country by the end of 2023. Our branch locations are equipped with a broad range of construction equipment, ranging from 150-foot telescopic booms to 120,000-lb. track excavators. EquipmentShare's rapid growth goes beyond meeting a demand for equipment rentals in booming new markets. Instead, our mission begins with our rental product, and it's a testimony to our ability to improve industry standards and better serve the customer. Our expansion and customer retention is a validation of strong contractor demand for the smart jobsite technology we've built into our rental fleet. And it's just the beginning of our journey to establishing a global presence.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Columbia, MO, US

Year founded

2014

View All EquipmentShare Jobs

Apply